Ratings based on 604 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2014
Good experience. Check in was easy, the room was clean. The kids enjoyed the breakfast in the morning. All of the staff we encountered was very friendly.
Comment from Hotel Management
Dec 10, 2014 by Patrick Quinn, Hotel Management
A verified traveler, Thank you for your comment! I am very pleased to know that you enjoyed your stay. Please think of us they next time you are in Columbus!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Akron, Ohio

Centrally Located and Very Accommodating

Posted Dec 1, 2014
Pros: Clean, Spacious, Centrally Located, Friendly Staff, Continental Breakfast
Cons: Allow for early check-in
Location: Tons of restaurants, Movie Theater, Bars, Close to downtown Columbus
The hotel staff was great from our first arrival to our departure. Rooms were very clean and spacious. I would happily recommend this hotel to any other travelers. We will be staying there again without a doubt!
Comment from Hotel Management
Dec 10, 2014 by Patrick Quinn, Hotel Management
Dear Nick, Thank you for this great review. I am posting this for my entrie staff to see. Warm regards, Patrick Quinn
5 out of 5
Recommended
for Couples
by A verified travelerfrom New Carlisle, Ohio

Posted Dec 1, 2014
Pros: Good location and hard-working staff along with a clean and comfortable room at a good price.
Excellent two day stay at this hotel! Facility was everything that we expected and the staff was caring, helpful and professional.
Comment from Hotel Management
Dec 10, 2014 by Patrick Quinn, Hotel Management
Dear Steve, Thank you so much for the 5 star review. We really do appreciate these surveys and cover the good and the not so good with my staff. Best regards, Patrick Quinn
5 out of 5
Recommended
for Everyone
by A verified traveler

Always Better Than Promised!!!

Posted Nov 24, 2014
Pros: From the moment you walk in until check-out, I find the Hyatt Place makes me feel like I'm the only person they wish to assist!
When it comes to travel, I look for a home away from home. The Hyatt Place always delivers!
Comment from Hotel Management
Dec 10, 2014 by Patrick Quinn, Hotel Management
Dear Martjin, Thank you for the comments and 5 star review. Have a great new year. Patrick Quinn
3 out of 5
by A verified traveler

Hyatt?

Posted Nov 12, 2014
Pros: Staff was extremely friendly, quick check in and no problems at all.
Cons: The entire breakfast thing - you're either going to provide a good breakfast, or don't do it. Seriously, the breakfast on the weekend was awful!
Location: Easy access to I-270, RT23, and Columbus. Great seafood restaurant around the corner.
I have stayed at this hotel probably half a dozen times in the last two years. While the staff has consistently been extremely good, the overall look and feel of the hotel has declined over time, such that it is more of a Holiday Inn or Best Western than a Hyatt. We were there during a weekend in which a soccer team was staying at the hotel. It was packed. The lobby and eating area cannot handle such a big crowd, nor could the kitchen staff. To accommodate the crowd, they served eggs, sausage and fruit for breakfast. I would conservatively say it was the worst hotel food/meal I have ever had. The eggs were powdered, cool, and flavorless. The sausage was worse. Fruit was gone, no plates, no glasses. I completely understand the crowd challenge, but I think they could have, as a Hyatt, done much better. It just isn't good enough.
Comment from Hotel Management
Dec 10, 2014 by Patrick Quinn, Hotel Management
Dear Traveler, I am so sorry we failed so dramatically. All of these items have been shared with the staff. I wish we had another opportunity to make things right. Warm regards, Patrick Quinn
5 out of 5
Recommended
for Everyone
by A verified traveler

One night stay for a conference.

Posted Nov 8, 2014
Pros: Clean, large room with nice work space. Bed was very comfortable. Quiet.
Cons: There is a nice selection for breakfast, but I prefer eggs alone (not on muffins, etc.) An option for plain old hard boiled eggs would be nice.
The conference hotel was sold out, so I looked for another option close-by. I had recently stayed at this hotel when it was arranged by another organization for a previous business trip, so I knew it was nice. The Hyatt is much nicer than the conference hotel and not significantly more expensive than the negotiated conference rate at the sold-out hotel. The rooms are huge, with a nice sitting area and work desk space set apart from the bed/bath area. This will definitely be my preferred hotel when needing to stay in this area in the future.
Comment from Hotel Management
Dec 10, 2014 by Patrick Quinn, Hotel Management
Dear Deb, Thank you for the great comments. I will make sure to bring this up at the staff meeting and share these wonderful comments. Warmest regards,
3 out of 5
by A verified traveler

Should be better.

Posted Sep 9, 2014
Pros: The room layout and bed.
Cons: Repair the baseboard trim. See that the maid service leaves all the personal care items that are typically available in a hotel room.
Location: The location is a good one when the roads aren't under major construction which is going on now.
Room 411 needed repair or replacement of baseboard trim under the refrigerator. The baseboard was hanging down. There was no body lotion or shower cap provided in the room. I requested lotion by going to the front desk and received it but those items should be in the bathroom.
Comment from Hotel Management
Sep 20, 2014 by Patrick, Hotel Management
Dear Traveler, I apologize about the issue in your room. I do appreciate the fact that you mentioned the room number so we can make sure it was fixed properly. Sincerely, Patrick Quinn
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Asheville, NC

Hyatt Rocks

Posted Sep 6, 2014
We are loyal Hyatt customers and have always enjoyed the amenities of this level of the Hyatt hierarchy. The traffic pattern to access the hotel, however, was complicated at the time of our stay by substantial road construction by the city. Otherwise, our stay was pleasantly uneventful.
Comment from Hotel Management
Sep 9, 2014 by Patrick, Hotel Management
Dear Paul, Thank you for your comments. Hyatt does rock!. I apologize about the change in the traffic patterns. We have been told that they expect to have the fix in the very near future. Sincerely, Patrick Quinn
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent and friendly staff

Posted Aug 18, 2014
This is the second time I have stayed at this hotel. It is excellent! The staff is very friendly and helpful. The free breakfast had a nice variety and was good. I have plans for staying in Columbis again next month and I will definitely be checking here first.
Comment from Hotel Management
Aug 21, 2014 by Patrick, Hotel Management
Dear traveler, Thank you for the comments about my staff. I look forward to seeing you again next month. Best regards, Patrick Quinn
2 out of 5
Recommended
for Families
by A verified traveler

Quite a smell

Posted Aug 16, 2014 on Hotels.com
The air conditioning left the room with a mildew smell that was overwhelming for me. The air conditioning needed to be on, but i kept it as low as I could. That helped - but i think that whole area of the room was just "wet". I will admit - I didn't complain as the rest of my family had already unpacked by the time I finished checking in and we were only there for one night.
Comment from Hotel Management
Oct 18, 2014 by Patrick, Hotel Management
Dear Traveler, I truly am sorry for the issue. I wish we had a chance to move you're family as no one need stay in an uncomfortable situation. Sincerely, Patrick Quinn