Ratings based on 614 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh PA

Good central location to area businesses.

Posted Jan 25, 2015
Easy access but the area currently has a lot of construction in play. Not crazy with the bathroom set up but ok. Quiet at night and comfortable beds.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom huntington, wv

Posted Dec 29, 2014
Really pleasant stay in a very nice hotel, part of a fine chain.
Comment from Hotel Management
Dec 31, 2014 by Patrick Quinn, Hotel Management
I'm glad to hear that you enjoyed your stay! Please think of us the next time you are in Columbus!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2014
Our last day at the hotel, we needed to leave at 5 AM. The desk assistant made coffee for us! Little touches like this make the hotel a great place to stay in Columbus.
Comment from Hotel Management
Dec 26, 2014 by Patrick Quinn, Hotel Management
A verified traveler, Thank you for such a positive review! I am pleased to hear that we were able to meet your needs, and hope that you will think of us the next time you plan to visit Columbus. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2014
Good experience. Check in was easy, the room was clean. The kids enjoyed the breakfast in the morning. All of the staff we encountered was very friendly.
Comment from Hotel Management
Dec 10, 2014 by Patrick Quinn, Hotel Management
A verified traveler, Thank you for your comment! I am very pleased to know that you enjoyed your stay. Please think of us they next time you are in Columbus!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Akron, Ohio

Centrally Located and Very Accommodating

Posted Dec 1, 2014
Pros: Clean, Spacious, Centrally Located, Friendly Staff, Continental Breakfast
Cons: Allow for early check-in
Location: Tons of restaurants, Movie Theater, Bars, Close to downtown Columbus
The hotel staff was great from our first arrival to our departure. Rooms were very clean and spacious. I would happily recommend this hotel to any other travelers. We will be staying there again without a doubt!
Comment from Hotel Management
Dec 10, 2014 by Patrick Quinn, Hotel Management
Dear Nick, Thank you for this great review. I am posting this for my entrie staff to see. Warm regards, Patrick Quinn
5 out of 5
Recommended
for Couples
by A verified travelerfrom New Carlisle, Ohio

Posted Dec 1, 2014
Pros: Good location and hard-working staff along with a clean and comfortable room at a good price.
Excellent two day stay at this hotel! Facility was everything that we expected and the staff was caring, helpful and professional.
Comment from Hotel Management
Dec 10, 2014 by Patrick Quinn, Hotel Management
Dear Steve, Thank you so much for the 5 star review. We really do appreciate these surveys and cover the good and the not so good with my staff. Best regards, Patrick Quinn
5 out of 5
Recommended
for Everyone
by A verified traveler

Always Better Than Promised!!!

Posted Nov 24, 2014
Pros: From the moment you walk in until check-out, I find the Hyatt Place makes me feel like I'm the only person they wish to assist!
When it comes to travel, I look for a home away from home. The Hyatt Place always delivers!
Comment from Hotel Management
Dec 10, 2014 by Patrick Quinn, Hotel Management
Dear Martjin, Thank you for the comments and 5 star review. Have a great new year. Patrick Quinn
3 out of 5
by A verified traveler

Hyatt?

Posted Nov 12, 2014
Pros: Staff was extremely friendly, quick check in and no problems at all.
Cons: The entire breakfast thing - you're either going to provide a good breakfast, or don't do it. Seriously, the breakfast on the weekend was awful!
Location: Easy access to I-270, RT23, and Columbus. Great seafood restaurant around the corner.
I have stayed at this hotel probably half a dozen times in the last two years. While the staff has consistently been extremely good, the overall look and feel of the hotel has declined over time, such that it is more of a Holiday Inn or Best Western than a Hyatt. We were there during a weekend in which a soccer team was staying at the hotel. It was packed. The lobby and eating area cannot handle such a big crowd, nor could the kitchen staff. To accommodate the crowd, they served eggs, sausage and fruit for breakfast. I would conservatively say it was the worst hotel food/meal I have ever had. The eggs were powdered, cool, and flavorless. The sausage was worse. Fruit was gone, no plates, no glasses. I completely understand the crowd challenge, but I think they could have, as a Hyatt, done much better. It just isn't good enough.
Comment from Hotel Management
Dec 10, 2014 by Patrick Quinn, Hotel Management
Dear Traveler, I am so sorry we failed so dramatically. All of these items have been shared with the staff. I wish we had another opportunity to make things right. Warm regards, Patrick Quinn
5 out of 5
Recommended
for Everyone
by A verified traveler

One night stay for a conference.

Posted Nov 8, 2014
Pros: Clean, large room with nice work space. Bed was very comfortable. Quiet.
Cons: There is a nice selection for breakfast, but I prefer eggs alone (not on muffins, etc.) An option for plain old hard boiled eggs would be nice.
The conference hotel was sold out, so I looked for another option close-by. I had recently stayed at this hotel when it was arranged by another organization for a previous business trip, so I knew it was nice. The Hyatt is much nicer than the conference hotel and not significantly more expensive than the negotiated conference rate at the sold-out hotel. The rooms are huge, with a nice sitting area and work desk space set apart from the bed/bath area. This will definitely be my preferred hotel when needing to stay in this area in the future.
Comment from Hotel Management
Dec 10, 2014 by Patrick Quinn, Hotel Management
Dear Deb, Thank you for the great comments. I will make sure to bring this up at the staff meeting and share these wonderful comments. Warmest regards,
4 out of 5
Recommended
by Lindy

I would stay again

Posted Oct 27, 2014 on Hotels.com
The staff was very friendly. The room was large with a nice sitting area, beds were comfortable and everything was clean. It seemed to be recently remodeled, although the bathroom and shower could have been larger. We had a nice stay overall.
Comment from Hotel Management
Jan 3, 2015 by Patrick, Hotel Management
Dear Lindy, Thank you for your comments. We truly appreciate the feedback. Warm regards,