Ratings based on 177 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified travelerfrom Illinois
No quality in this hotel.Posted Apr 20, 2015
Pros: The bed was comfortable. There was ample parking.
Cons: Cleanliness and upkeep of the interior of hotel. Front lobby was deceiving...it gave the appearance of a well maintained property which it was not.
Location: Construction on hwy 23 made it difficult to get around anywhere.
The front lobby was nice, check-in desk, etc. looked great. Once we parked the car and got past the front area and in the hallway to our room, the lack of upkeep and cleanliness was evident. The stairway leading up to the 2nd floor was dirty, walls were dirty, trash on the steps remained there from the time going to the room and when we left the next morning. Appeared no staff checked the condition of the place. Our bathroom floor had a spill on it that was wiped up by me, the cover for the box of Kleenex was in the bathroom but empty....The room itself and bed were ok. Sorry to have made the reservation there but made do.
for Everyoneby A verified travelerfrom michigan
Reasonably nicePosted Apr 13, 2015
Pros: Breakfast was good and the rooms were clean.
Front desk seems nice and the rooms were adequate in comfort and cleanliness, however, the price seemed a little high for similar hotels/motels I've stayed at.
by A verified traveler
Room stayPosted Apr 6, 2015
Pros: Good location.
Room was very small Towels too small too thin. Breakfast was just ok no peanut butter for toast. I will probably not use this quality inn.
by A verified travelerfrom cleveland
Bed Bugs, unprofessional staff, and dirty roomsPosted Mar 25, 2015
Cons: service, cleanliness, and professionalism
This was a very uncomfortable and disappointing experience for me. There were bed bugs in the room and the hotel manager refused to refund the amount paid for the room. The staff was very rude and unprofessional. I will never stay at this hotel again.
for Everyoneby A verified travelerfrom Oh
Has capabilities of being a 5 starPosted Feb 14, 2015
Pros: Easily accessible, friendly person at the desk and very nice rooms.
Cons: A closer look at cleaning
Check in staff was great and friendly. Rooms were beautiful, with great amenities. One of our rooms was wheelchair accessible. It was more than perfect for this usage, excellent. The only thing I could see that was a little lax in our room was housekeeping. There was some dust and what looked like chip crumbs on the floor around the bed and behind. Overall though a very great place. Didn't have time to check out their morning breakfast.
for Everyoneby A verified traveler
Needs management upgrade too!Posted Feb 3, 2015
I walked up to the front desk because the associate I checked in with didn't know how to add something to my reservation. So I was told to come up before I checked out. The manager stood there for about 2 minutes not making any eye contact typing away on the computer. It was clear she did not show any ownership for customer service. Another associate ran over when she saw me apologizing from where she'd been cleaning up after breakfast. Only when that associate helped me did the manager insert herself rudely. She explained that the process I was told was on purpose....as if that inefficient process were ok or what you experience at any other hotel. 2nd time staying here and she was just as rude this time as last.
for Business Travelersby Richardfrom Painesville
Would stay there againPosted Jan 24, 2015 on Hotels.com
Just a quick overnighter for a business meeting. The room was clean and I like the layout. Above average for the price.
for Familiesby A verified traveler
Good for pricePosted Jan 21, 2015 on Hotels.com
Nice and clean. Pretty good breakfast but has instant coffee. Very nice staff and comfy beds.
for Business Travelersby Andrewfrom Toledo
Reasonable expectationsPosted Jan 20, 2015 on Hotels.com
Just what I expected...nice, clean, near where my meetings were held.
for Familiesby Judithfrom Indianapolis area
good location in north Columbus for a good valuePosted Jan 19, 2015 on Hotels.com
Found some hair and a spot on the sheets. Gave me clean sheets. Hotel was otherwise a very good value. Breakfast scrambled eggs and boiled eggs way over cooked.