Dear Clinton, We are appreciative you took the time to tell us about your experience at the RED ROOF INN COLUMBUS WEST - HILLIARD and scoring us a perfect 5/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays and we are thrilled to have achieved that with your stay. It was a joy to read you liked our friendly and welcoming staff, free pet policy and easy access to eateries and convenient stores. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Please know that we valued guest and we appreciate your business with us.Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Madeline, The staff at the Red Roof Inn Columbus West - Hilliard and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Dwight. The staff and I at the Red Roof Inn Columbus West - Hilliard were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

Dear James,Thank you for taking the time to write a review of your stay at the Red Roof Inn Columbus West - Hilliard. I am happy you found our location to be great. It's also good to hear that you were pleased with our affordable rates and clean rooms. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Hello Wendely,Thank you for taking the time to share your feedback with us. Our team at the Red Roof Inn Columbus West - Hilliard was delighted to see your 4/5 score. However, we would love to hear about your stay, so please feel free to share your comments with us.Once again, on behalf of Red Roof, we would like to thank you for sharing with us. It would be our pleasure to host you again.With thanks,XaoRed Roof ManagementRediResponse Specialist

Dear Bernell,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS WEST - HILLIARD. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the amazing encounter you had. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Your comment will be shared with the team.We hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Valued Guest, Thank you for telling us about your stay at the Red Roof Inn Columbus West - Hilliard. I am disappointed you had a less than satisfactory experience prompting your 3/5 score. The situation you described regarding the sink you found to be filled and drain slowly, the grimy floor and the other concern you mentioned are truly regrettable and I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Dear Bernell, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN COLUMBUS WEST - HILLIARD regarding the amazing staff and clean rooms. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Dear Gracie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS WEST - HILLIARD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be clean and fresh. However, I sincerely apologize for the situation you mention regarding the room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Dear Genevieve,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS WEST - HILLIARD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be very friendly and helpful. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Hello Shea, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS WEST - HILLIARD and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Jose, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS WEST - HILLIARD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Brandon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS WEST - HILLIARD and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Michael, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you for taking the time to write about experience at the RED ROOF INN COLUMBUS WEST - HILLIARD. Janet, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our hotel being conveniently located, your room being spacious, you were pleased with the amenities you mentioned, and all the other kind words highlighted. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Janet, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and safe stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Hello Kaitlyn,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Aileen, We are sorry to hear about your recent experience at the RED ROOF INN COLUMBUS WEST - HILLIARD. We strive to provide a clean and safe environment for our guests at all times so it disappoints us to learn that we fell short of your expectations. I will further raise your concerns with management in an effort to fully address the issues. Thank you once more, Aileen, for sharing this feedback with us. We appreciate your business and would love another opportunity to serve you better at Red Roof, should your travels bring you back to our area.Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello Romel,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS WEST - HILLARD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS WEST - HILLIARD. I am sorry your stay fell short of your expectations due to the situation you mentioned regarding broken items and the upkeep of the bathroom not being up to your standards.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear David,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS WEST - HILLIARD. It's good to hear that you found your room to be comfortable and smelt really fresh resulting in a 4/5 score.Thank you again for your kind words and Red Roof look forward to hosting you again in the future.Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Terri,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS WEST - HILLIARD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS WEST - HILLIARD. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Stanley,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS WEST - HILLIARD. It’s great to hear that you found our property to be conveniently located. On the other hand, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as the lack of breakfast.On your next stay feel free to try out one of the close restaurants in the area which offer a wide variety of options.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Lindsey, Thank you for your feedback following your experience with us at the RED ROOF INN COLUMBUS WEST - HILLIARD. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear LaDonna, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Columbus West - Hilliard. We value you as a our guest and welcome your 8/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Robert, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS WEST - HILLIARD. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Samir, Thank you for taking a moment to complete our survey. At the Red Roof Inn Columbus West - Hilliard we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hi Abdirahin, Thank you for taking the time to write a review of your stay at the Red Roof Inn Columbus West - Hilliard. It is so rewarding to read that you had a great encounter with us and we truly appreciate you letting us know you took liking to our hotel. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

Dear Chad,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS WEST - HILLIARD. It's good to hear that you found our hotel to be clean, and our front desk staff Latesha to be so sweet resulting in a 4/5 score. I will make sure to share your comments with the rest of our team.Thank you again for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Hi John,Thank you for taking the time to write a review of your stay at the Red Roof Inn Columbus West - Hilliard. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, I'm also glad to read that you were pleased with the assistance of our staff and hotel's convenience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

Dear Brandy, I appreciate you sharing your feedback following your stay at the Red Roof Inn Columbus West - Hilliard. I was saddened to read that your stay fell short of your expectations due to the pests you reported and the encounter you had with the front desk. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Yong, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Columbus West - Hilliard. Your comments in regards to the maintenance of the property is greatly appreciated. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hello Brandon,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Columbus West - Hilliard. However, you mentioned that the area in which we reside was not to your liking. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hi Weifang,Thank you for taking the time to write a review of your stay at the Red Roof Inn Columbus West - Hilliard. I'm glad you found the room to be clean, however, our apologies for the concern you mentioned regarding the smell of smoke both round and inside the building. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

I appreciate your comments regarding your recent stay at the Red Roof Inn Columbus West - Hilliard, Douglas. I am happy that our front front office staff was super nice and our beds were comfortable. I must apologize for the impact your concern with the floor had on your stay as you indicated it could have been cleaner. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

Hello Kellye,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS WEST - HILLIARD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Jason,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS WEST - HILLIARD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS WEST - HILLIARD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

Hi Anthony,Thank you for taking the time to write a review of your stay at the Red Roof Inn Columbus West - Hilliard. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

Hi Sammy,Thank you for taking the time to write a review of your stay at the Red Roof Inn Columbus West - Hilliard. I'm glad you found the room to be clean, however, you indicated that one of the beds had what seemed to be mold and the sheets appeared to be dirty, our apologies for any inconvenience. To uphold our company’s high standards I’ve shared your encounter with management to ensure your satisfaction.We appreciate your business and would love if you considered giving us another chance to win back your trust on your next stay to provide you with a 5/5 experience.Sincerely,OnielRediresponse Specialist

Hello Nicky, I sincerely apologize that your stay didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

Thank you for taking a moment to complete our survey, Alejandro. Myself and the staff appreciate this perfect score following your stay. We aim to deliver a positive experience for all our guests and we’re happy that was achieved for you. We would love for you to consider adding comments to your survey in the future, to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely,Toni-AnnRediResponse Specialist Red Roof Inn - Redroof

Hello Nicholas, I sincerely apologize that your stay didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

Hello Nicolette, We are disappointed to see that you felt our location was not a reflection of what is advertised and that the room were unclean with an odor. This is generally not something our guests experience. Nevertheless, we apologize and hope you have a good day. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

Hello Julia, Thank you for being our guest. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann RediResponse Specialist

Dear Trevor,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbus West - Hilliard. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our amazing staff and convening location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Lori,Thank you for taking the time to tell us about your recent stay at the Red Roof Inn Columbus West - Hilliard. I am disappointed that your experience did not meet your expectations. Please accept our sincerest apologies for the beds you described to be uncomfortable and the pillows being too flat. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRediResponse Specialist

Hi Winifred,I appreciate you sharing your feedback following your stay at the Red Roof Inn Columbus West - Hilliard. I'm so glad we earned your 4/5 score and we're happy to hear you enjoyed the convenience of our hotel. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist