Ratings based on 190 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

tired-time for rennovation

Posted Aug 19, 2014
Pros: location and lobby great
Cons: the hotel furnishings need replacement
Location: excellent location in heart of downtown near all attractions
beds and furnishings old and worn. Breakfast was terrible.
5 out of 5
Recommended
for Everyone
by A verified traveler

Interesting

Posted Jul 16, 2014
Marriott style in an old bank building, interesting, fun.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place but extra $60 to park!

Posted May 20, 2014
Very nice hotel the only thing that kind of sucked was parking especially since we were there for a big concert that we were already paying $20/day to park at and we had to add another $20/day for the hotel. Other than that it was a very nice place to stay and great location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel in heart of downtown Columbus

Posted May 18, 2014
Pros: setting in downtown...The unexpected monthly "festival" of street vendors and music (were the valet attendant told me all of the hipsters come monthly
Cons: An indoor pool would really set it off nicely.
Location: from the top/15th floor, I had an awesome view of downtown (and at the world headquarters of at least five major banks.) close to Nationwide Arena
I highly recommend the Residence Inn in downtown Columbus....beautiful setting and rooms. The hotel staff were ALL extremely nice and helpful.
4 out of 5
Recommended
for Everyone
by steve

Friendly staff

Posted May 12, 2014
Very friendly front desk staff and valet service, they were both quick and informative in answering any of our questions
5 out of 5
Recommended
by A verified traveler

Walking distance to palace place

Posted Apr 29, 2014 on Hotels.com
I loved this hotel from how beautiful the rooms were, the friendly staff, and the best location!! I now know my go to in columbus!!
5 out of 5
Recommended
for Everyone
by lolita from jackson, MS

Nice place to stay. Great restaurants nearby.

Posted Apr 19, 2014
Cons: $20 valet parking. $15 to park in adjacent public parking space.
4 out of 5
Recommended
by A verified traveler

Great and unique hotel

Posted Apr 16, 2014 on Hotels.com
My second stay here. Convenient location, excellent service by the staff, and the space is really unique. Possibly not the fanciest, but breakfast in the old bank vault makes it worthwhile.
3 out of 5
by A verified traveler

Good, not great.

Posted Apr 14, 2014
Pros: Excellent downtown location. It is in a previous bank and the architecture is excellent.
Cons: Service, cleanliness, valet and parking options.
I am a fan of Residence Inn. I am usually very pleased. The Residence Inn Columbus Downtown is as described. However, the entrance is on a busy street without any loading and unloading area. The valet service was subpar which made the arrival/departure very difficult. Once inside, the architecture from the previous bank is appealing. The main area was clean. The room was not clean. Overall a mediocre experience at a Residence Inn price.
Comment from Hotel Management
Apr 16, 2014 by General Manager, Hotel Management
Traveler, Thank you for sharing feedback from your visit. Our team strives to provide exceptional guest experiences and we regret falling short of this goal during your stay. I do apologize for any inconveniences you experienced and want to assure you that your comments have been addressed with our staff. We appreciate your loyalty to our brand and hope you will give us another opportunity to exceed your expectations in the future. Thank you again for writing. Sincerely, Robert Kennedy, General Manager
5 out of 5
Recommended
by Columbus/OSU Family Fun from Chicago

Easy access to Columbus Arena District Happenings

Posted Apr 8, 2014 on Hotels.com
The hotel was very confortable,clean and quit nice. Have very easy access to arena district happenings as well as many bars, store and restuarants. I would stay again.