Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel

Posted Sep 30, 2014
Great experience and close to everything in Columbus
5 out of 5
Recommended
for Personal Event
by Anthonyfrom ohio

unique coverted bank building

Posted Aug 21, 2014 on Hotels.com
have been a guest at this hotel many times and always enjoy it staff is very helpful and friendly
2 out of 5
by A verified traveler

tired-time for rennovation

Posted Aug 19, 2014
Pros: location and lobby great
Cons: the hotel furnishings need replacement
Location: excellent location in heart of downtown near all attractions
beds and furnishings old and worn. Breakfast was terrible.
Comment from Hotel Management
Aug 23, 2014 by General Manager, Hotel Management
Thank you for acknowledging our great location and welcoming lobby even though you did not find our accommodations to your liking. I'm sorry we disappointed you and I hate to hear that we left you with a poor impression. We appreciate our guests taking the time to provide us with valuable feedback both positive and opportunities for improvement. This fosters change for future stays; for this reason, we hope to see you again. Best, Robert Kennedy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Interesting

Posted Jul 16, 2014
Marriott style in an old bank building, interesting, fun.
2 out of 5
Recommended
by A verified travelerfrom 36 E Gay St Columbus, Ohio

VERY dissapointed!

Posted Jul 15, 2014 on Hotels.com
It was a hot and muggy weekend. We booked two rooms for two nights for a group of 4 of us that were there to work a festival. After a long hard day outside we were looking forward to relaxing in an air conditioned environment. One room was fine the other never got cooler than 72 degrees, even after I told the front desk after our first night. Bathroom door was broken and wouldn't shut (which they did repair). Asked about cheaper parking as we would be driving back and forth twice a day and was told valet parking was the cheapest parking option. Lie. Found MUCH cheaper 24 hour parking within 2 blocks. Water there was awful. Almost like un-softened water from a well. Had to buy more hair conditioner...may not seem like a big deal but I expect better from a hotel that charged us $189/night. Had to remove bathroom drain plug as water wasn't draining well and hot water took forever to get hot. Overall extremely dissatisfied with our experience there. At check out I again reiterated that the A/C was still not working properly and all I got was an "I'm sorry" from the desk clerk. Will not stay there again nor recommend, Stayed at Sheraton last year and it was fantastic and $30/night cheaper. Not up to par for a Residence Inn....
Comment from Hotel Management
Sep 20, 2014 by General Manager, Hotel Management
Thank you for taking the time to write. It is through your valuable feedback that we can monitor and improve our guest experience. My sincere apologies with the frustration experienced due to the air conditioning. I’m sorry that we did not provide you with the exceptional stay our guests have come to expect. We desire another opportunity to host you again. Sincerely, Robert Kennedy, GM
4 out of 5
Recommended
for Personal Event
by A verified traveler

Great breakfast

Posted Jun 20, 2014 on Hotels.com
Hotel was great some minor room issues that were resolved quickly with a smile. Breakfast was great
3 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jun 20, 2014 on Hotels.com
5 out of 5
Recommended
for Getaway With Friends
by Kayleafrom Delaware

Great Stay

Posted Jun 18, 2014 on Hotels.com
We stayed here to celebrate my birthday and it was great! I honestly have nothing to complain about. The room was very clean and the kitchen was stocked with supplies to cook. All the staff that we encountered were very friendly. The location is convenient and within walking distance of many restaurants and bars. Also very close to the convention center. I would definitely stay again.
4 out of 5
Recommended
by Miroslav

This traveler left a rating score only Posted Jun 8, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jun 4, 2014 on Hotels.com