Ratings based on 547 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Centerville, Ohio

Got a great rate for a dirty room

Posted Jul 28, 2014
Pros: Receptionist was very nice
Cons: update the rooms, clean and inspect them
Location: We went to the Ohio State fair
I wonder if Sheraton keeps the dirty rooms for Expedia members? Bathroom had hair on the floor, carpet had trash on it. Bathroom hook was barely hanging on wall. Clean somewhat comfortable bed and soft pillows though and the shower although stained on the bottom had good pressure and lots of hot water. Great rate for a ho hum room, just needed a bed and a shower for one night and that's what we got and paid for,, doubt I'll go back. Too many other hotels in the area. Room had a decent view, the airconditioner worked fine. Room was quiet but could hear people uptairs use the water either flushing or taking a shower
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Nice Hotel - good location

Posted Jul 27, 2014
Pros: Location, Nice room, Clean, High quality
Cons: It would be nice if they would offer in-room wifi without joining their preferred guest program. Also, valet parking was expensive.
Location: It is within walking distance of various Columbus attractions.
Nice place to stay and good location. We were able to walk to German Village and down to the river. The room was clean and well-decorated. Staff was friendly and helpful although we did not require much of them during our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Sheraton

Posted Jul 22, 2014
Cons: The hotel manager that I briefly spoke with was smarmy.
Nothing really all that exciting. Pretty basic accommodations. Every was nice, clean, and orderly, but nothing was exactly impressive.
2 out of 5
by P & D StPierre from Calgary, Alberta Canada

Very Disappointed

Posted Jun 25, 2014
It was not the best. Air conditioner in our room wasn't working. Took 3 electricians to come and look at it starting at 1:30 am Friday morning. FINALLY we were able to change rooms. On the website it never stated we had to pay for our continental breakfast as well as there being valet parking at $23.00 per day. As for recommending this hotel to our friends. . It won't be happening.
5 out of 5
Recommended
for Everyone
by Jan from Indianapolis, IN

Great downtown location and very luxurious

Posted Jun 22, 2014
Pros: See above
Cons: All was excellent.
Location: See above
The number one factor in a hotel, the beds, were very comfortable with the best pillows I've found anywhere. The bathroom was also giant-sized compared to most hotels, and the location was perfect for a walk to Lifestyles Communities Pavilion (1.2 miles away). There were also plenty of restaurants within walking distance, but the hotel also offered a very nice buffet price on breakfast and full room service. I would definitely stay here again should I ever find myself in Columbus Ohio.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 22, 2014
The Sheraton is in a great downtown location. We stayed for only 1 night for a concert near the hotel. Our room was on the 15th floor & overlooked a nice outdoor park area. The hotel is starting to show its age though. It looks like they've done some quick updates to wallpaper, decor & carpeting but there were cracks in the popcorn ceiling & the overall feel of the hotel was very dark.
5 out of 5
Recommended
for Everyone
by A verified traveler

Not too bad proximity to the the Convention Center

Posted Jun 19, 2014
Pros: Overall cleanliness of room and hotel
Cons: More convenient wi-fi access.
I've booked this hotel for my stay during Origins. I'm pleased with the stay from the staff at the front counter all the way up to the rooms itself. The bathroom felt very spacious - perhaps it was due to the fact that the last time I've stayed at a hotel room was last year in Boston. Sometimes I felt that I didn't need all the extra bells and whistles the room provided, including the complementary starbucks coffee. The rooms were large enough for multiple guests in the room, and free wi-fi in the lobby. Only beef was that despite getting a SPG member and I was going to get comp. wi-fi in the room, I would have to at least pay for the initial $10/night to get it. Instead I just used the free wi-fi in the lobby instead. Check-in and Check-out was fast and seamless.
5 out of 5
Recommended
for Everyone
by Sue from Cuyahoga Falls Ohio

Close to Everything!

Posted Jun 8, 2014
Pros: Hotel was easy to navigate, the outdoor space and the fountain was perfect for an evening to just sit and enjoy a glass of wine.
Cons: The only minor thing I could see improved, was the tub bottom was a little slippery. Grab bars handy tho.
Location: Loved the location! We walked to German Village and toured on foot. Beautiful area. The Elevator Brewery within walking distance too.
Loved our stay downtown Columbus! Had business just 1 1/2 blocks away. Valet parking made taking care of our car easy. And we enjoyed the Jazz concert right behind the hotel in Columbus Commons park.
4 out of 5
Recommended
for Everyone
by Rob from Manchester UK

Laid back Columbus, almost Truman Show like.

Posted May 28, 2014
Pros: The hotel was clean and reasonably modern with no overt signs of wear and tear. The staff were very pleasant and helpful.
Cons: The hotel movies are a little expensive.
Location: The Ohio theatre is very close. No shops at all, or anything. There is a good mall near the airport. It is very sedate, even the drivers.
The Sheraton is in the heart of the City. Quiet and refined (Memorial Day weekend) with reasonable prices, if booked in advance. The receptionist even took off the internet charges, without me even asking. My King size bed was big and comfortable. The mattress was firm and very thick. It was so thick, I had to move to the side of the bed and jump off. I am 6ft 2 inches, it made me feel like a child again. There is no pool, which is a slight draw back as there not much to do in the centre of Columbus. The Renaissance hotel, a few blocks away has a pool, but is very heavily used for wedding parties.
2 out of 5
by A verified traveler

The customer services was terrible

Posted May 20, 2014
Cons: Yes, the customer services!
I stayed 3 nights. One of them, they didn't do the room services, so i ask for a free night and they gave me 400 points in my reward account that would be possible in some other hotel, but no in their because i need 700 points to stay in that hotel, so i asked for 300 more and they didn't give me them. So, basically i paid for something that i didn't receive.