Aerial view

Reviews of SpringHill Suites Columbus OSU

3 out of 5
SpringHill Suites Columbus OSU
1421 Olentangy River Rd, Columbus, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 688 out of 1013 reviews" "
Rating 8 - Good. 221 out of 1013 reviews" "
Rating 6 - Okay. 57 out of 1013 reviews" "
Rating 4 - Poor. 27 out of 1013 reviews" "
Rating 2 - Terrible. 20 out of 1013 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tasani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room setup
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Tasani, Thank you for your lovely review and recommendation. I’m glad your stay was restful, and I appreciate you acknowledging our excellent accommodations. We look forward to seeing you again upon your return to the area. Best, Al Schreiber, GM

10/10 Excellent

Joy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice; staff was friendly. Close to lots of things! Stayed for a week and will definitely stay again if we are back in the area!
Stayed 5 nights in Mar 2024
Response from GM on Mar 24, 2024
Dear Joy, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Al Schreiber, GM

10/10 Excellent

Mikayla

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and spacious! It was a packed weekend for a cheer competition in town but the breakfast was fully stocked in the morning. Check in and check out was a breeze! Only complaint was the pool could have been a bit warmer, but overall, very pleased!
Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Dear Mikayla, We love making our guests feel welcome and help them enjoy their time in Columbus. Thank you for your patronage and for sharing this kind review of your stay during a busy weekend. We hope to host you again anytime you return to the area. Best, Al Schreiber, GM

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly service.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Carol, We pride ourselves on efficient, yet very friendly, customer service. Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Al Schreiber, GM

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Beds are decent. Easy access to everywhere around the area. Traffic and construction slow things a tad. Other than that was very pleased with our stay.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Amber, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Al Schreiber, GM

8/10 Good

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby trains were noisy. Close to The James Cancer hospital. Could walk to nearby shopping.
Stayed 1 night in Jan 2024
Response from GM on Mar 15, 2024
Dear Marlene, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Al Schreiber, GM

10/10 Excellent

Shawna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel that the breakfast could have been way better. Nothing to choose from.
Stayed 2 nights in Mar 2024
Response from GM on Mar 13, 2024
Dear Shawna, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased you were primarily satisfied with your stay; however, we apologize that you were not impressed with our breakfast offerings. We value your business and hope this will become the first of many visits. Best, Al Schreiber, GM

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
comfortable and clean
Stayed 1 night in Feb 2024
Response from GM on Mar 6, 2024
Dear Lisa, We're happy to hear from you! It's great to know that you enjoyed our crisp and comfortable rooms during your time in Columbus. Please plan to visit us again the next time you travel to the area. Best, Al Schreiber, GM

10/10 Excellent

Tiffney

Stayed 1 night in Feb 2024

10/10 Excellent

Britny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great customer service, would visit again!
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Britny, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Al Schreiber, GM

8/10 Good

Yume32

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wonderful customer service. Great location. Central to everything. No issues with check in or check out. Issue was with the room itself. I went from floor 3 to floor 2 for wanting a bath but the rooms were night & day. The room was haphazardly cleaned, broken outlet panel, little stains on the floor, broken chair, and broken glass cup.
Stayed 2 nights in Feb 2024
Response from GM on Feb 28, 2024
Dear Yume32, While it wasn't without some flaws, I am glad that your stay was worthy of a generous rating. Thank you so much for taking the time to share these kind words and areas of improvement with us. We hope you will consider a return trip for a flawless experience next time. Best, Al Schreiber, GM

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

julissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from GM on Feb 26, 2024
Dear julissa, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Al Schreiber, GM

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, comfortable and the staff were great. I will recommend to anyone staying in the area.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Tiffany, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Al Schreiber, GM

10/10 Excellent

Lina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

brandon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the stay was great and the staff was friendly and knowledgeable of the area. down side there was construction and no cross light on semi busy street
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Dear brandon, Thank you for reviewing and recommending our hotel and associates. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a fantastic experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Al Schreiber, GM

10/10 Excellent

Jae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Tom

Traveled with family
Liked: Cleanliness, property conditions & facilities
Building and room were nice. Rooms are large. Lobby was nice and free breakfast was fine. Shower and toilet were weirdly split into two rooms (both had a sink). Area around hotel was not great…kinda wedged in on a busy street. Hotel was very convenient to OSU campus.
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Tom, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s lovely to hear of the comfort you experienced while staying with us. I thank you for your feedback, both positive and areas for improvement, as it helps us to serve our guests better. Best, Al Schreiber, GM

8/10 Good

BENNIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear BENNIE, Thank you for this excellent review. We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Al Schreiber, GM

10/10 Excellent

Frantz

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property
Response from GM on Feb 19, 2024
Dear Frantz, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Al Schreiber GM

10/10 Excellent

Trent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families!
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Dear Trent, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Al Schreiber GM

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Justyna

Stayed 1 night in Feb 2024

10/10 Excellent

Ganchimeg

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
Dear Ganchimeg, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you had no complaints and enjoyed every aspect of your stay. There is no better compliment than a return visit, so we hope to see you again soon. Best, Al Schreiber, GM

6/10 Okay

Chris

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Chris, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Al Schreiber, GM

10/10 Excellent

Jerolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in excellent location to OSU.
Stayed 1 night in Feb 2024
Response from GM on Feb 10, 2024
Dear Jerolyn, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Al Schreiber, GM

10/10 Excellent

Marites, Chardon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - clean, breakfast
Stayed 1 night in Jan 2024
Response from GM on Feb 6, 2024
Dear Marites, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Al Schreiber, GM

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to OSU medical center. Room was large and clean. I'd stay there again. The only negative was the translucent panels in the bathroom door. They cause the whole room to be lit up if someone uses the bathroom at night.
Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Dear William, We always appreciate it when our guests say they would consider staying with us again. Thank you for taking the time to share your feedback and suggestions for improvement. At SpringHill Suites, we are committed to providing the best possible experience for our guests, and your input helps us achieve that goal. We hope to have the opportunity to welcome you back soon. Best, Al Schreiber, GM

10/10 Excellent

Kayley

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

John

Stayed 3 nights in Jan 2024

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Quiet Clean Comfortable Reasonable Prices Friendly Staff
Stayed 1 night in Jan 2024
Response from GM on Jan 28, 2024
Dear Chris,On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Best,Al SchreiberGeneral Manager

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place. Very spacious. Decent breakfast.
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Dear Todd, Clean and spacious rooms are the foundation for an excellent stay. We are so happy to hear that you were comfortable at our hotel and that you appreciated the efforts of our housekeeping and breakfast teams. Hosting you was our pleasure and we hope to do so again soon. Best, Al Schreiber, GM

10/10 Excellent

Abby

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was interviewing at OSU and it was so conveniently located. Facility was clean and accomodations very comfortable. Would stay again.
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Dear Abby, Thank you for staying with us! It is great to see that our proximity to OSU's campus helped make your time in Columbus more enjoyable. We appreciate the feedback and look forward to hosting you anytime you return in the future. Best, Al Schreiber, GM

10/10 Excellent

Martha

Traveled with family
Stayed 2 nights in Jan 2024

10/10 Excellent

Satomi

Stayed 1 night in Jan 2024

10/10 Excellent

Peter, MINNEAPOLIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Jose, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Al Schreiber, GM

6/10 Okay

Sheri

Traveled with family
Liked: Cleanliness
The breakfast was great at this hotel, the rook was clean but a bit odd with the toilet not in the bathroom with the bathtub, but in another separate little room. The pool was quite small, the area seemed dark, and dingy. Not a bad hotel, but the pool area could be much more inviting for sure.
Response from GM on Jan 9, 2024
Dear Sheri,We are so sorry to hear that your recent visit was not up to your expectations. While we're happy to hear that you enjoyed our breakfast, we understand how disappointing it can be when other aspects of your stay don't meet your standards. Your comments are extremely valuable to us as they help us to identify areas where we can improve, and we are committed to ensuring that we offer only the best service to our guests. Thank you for taking the time to share your review, and we hope to have the opportunity to make it up to you in the future.Sincerely,Al SchreiberGeneral Manager

10/10 Excellent

Adil Muhammad

Stayed 1 night in Jan 2024

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was easy to get to and centrally located between the areas we wanted to visit - Easton and Short North. The property looked recently updated and had a nice little market, clean gym and breakfast area. Parking was good too. We got there early and they got us checked in right away. Super fast and easy check-in process too. Friendly staff. We did have an extremely noisy neighbor right above us, no fault of the hotel. I waited a couple hours and when I called the front desk they handled it and the party quieted down. I would definitely stay again. Affordable too!!! Comfy beds, nice desk area.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Tiffany,We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon.Best,Al SchreiberGeneral Manager

10/10 Excellent

Anee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of noise in the rooms surrounding us. Babies crying and also a dog barking
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Anee,I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Al SchreiberGeneral Manager

10/10 Excellent

Kameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ben Van

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay! Not one complaint, the room was great! Will stay again.
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Ben Van,It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon.Best,Al SchreiberGeneral Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice, safe and quiet hotel.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Andrea, Thank you for your business and for taking the time to share a review. I am glad you felt safe in a clean and quiet environment. We strive to provide a great experience overall and will share your feedback with our team to let them know they should keep up the good work. Please come see us again soon. Best, Al Schreiber, GM

4/10 Poor

Martha

Traveled with partner
Liked: Staff & service
Hotel was esthetically pleasing. It shows well. It falls apart in the details. The bed was lumpy and hard. Couch was stained with who knows what. I got food poisoning from the breakfast bar. Glad we were only there one night. Even though it ruined our stay and we had to leave the city early
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Martha,I appreciate you taking the time to write this review. We sincerely apologize that we were unable to provide you with the exceptional stay you deserve. The details definitely do make a trip, and we regret we missed the mark. Your feedback provides many areas we can work on to improve our guest experience. We would love another opportunity to serve you better.Sincerely,Al SchreiberGeneral Manager

10/10 Excellent

Jodi

Stayed 1 night in Dec 2023

10/10 Excellent

Robin A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
We’ve stayed here a few times and even though it’s slightly more expensive, it is well worth it! We tried a couple other places close by: one didn’t have heat that worked and another was in renovation and had furniture piled everywhere! I appreciate the extra attention to cleanliness and service!!
Stayed 1 night in Dec 2023
Response from GM on Dec 28, 2023
Dear Robin A, What a wonderful review! Our staff works tirelessly to provide every guest with a consistently great experience like the ones you shared here. We are grateful that you choose to stay with us and appreciate you recommending our hotel to others. We eagerly await your next visit. Best, Al Schreiber, GM

4/10 Poor

Dinah

Stayed 1 night in Dec 2023
Response from GM on Dec 22, 2023
Dear Dinah, I apologize that you felt the need to give us such a low rating. Our goal is to provide each guest with an outstanding experience, but it seems that we fell short in your case. We appreciate you choosing us as your lodging option, and we would be grateful for another chance to make things right on your next visit. Sincerely, Al Schreiber, GM

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great costumer service
Stayed 1 night in Dec 2023
Response from GM on Dec 20, 2023
Dear stephanie, Our staff aims to provide clean accommodations and cheerful service to all our guests. We are glad to hear that we have met your expectations and appreciate your valuable feedback. Thank you for choosing to stay at our hotel and we hope to have the pleasure of welcoming you back in the future. Best, Al Schreiber, GM