Exterior

Reviews of Springhill Suites by Marriott Columbus Airport Gahanna

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 367 out of 770 reviews" "
Rating 8 - Good. 229 out of 770 reviews" "
Rating 6 - Okay. 91 out of 770 reviews" "
Rating 4 - Poor. 54 out of 770 reviews" "
Rating 2 - Terrible. 29 out of 770 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sean, BEAVER CREEK

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from sc on Mar 26, 2024
Thanks for choosing the Springhill Suites. I see we have fallen short of your expectation, we apologize for any inconvenience. I will share your feedback with our staff and management. Thank you,

10/10 Excellent

Nyasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, room was very nice. My young daughter loved it. The only issue was that my sink was loose which wasn't a huge deal as the water ran well. I did notify the front desk about it. Breakfast was simple but good. I would recommend and stay again. It was also in great distance of other places I had to go during my time there.
Stayed 2 nights in Mar 2024
Response from c on Mar 22, 2024
You're the BEST!!! Thanks so much for your feedback, we appreciate you choosing Springhill for you lodging. I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

8/10 Good

Willie

Traveled with family
Liked: Staff & service
We checked in early, received a room on 1st floor. It was next to the dryers, washing machine and closest to the front desk, and on front side of hotel. Just give the nxt customer a heads-up about this room.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for the review, we appreciate your feedback!

10/10 Excellent

Stanley, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy does it on the air freshener spay !
Stayed 5 nights in Mar 2024
Response from sc on Mar 12, 2024
We could not have made it with out YOU!. Thank you for you feedback we deeply appreciate you. I will share your feedback with our amazing team. Again Thank YOU.Sharon C

8/10 Good

Sheneil

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay wish food was closer
Stayed 1 night in Mar 2024
Response from sc on Mar 12, 2024
Thank you for your feedback. There are several restaurants close to this location, we apologize we did not share that information. Next time. We appreciate your feedback and it will be share with the team.Thanks again,Sharon C

10/10 Excellent

Letitia Thelma

Liked: Cleanliness, amenities
Very quiet and relaxing
Stayed 3 nights in Mar 2024
Response from sc on Mar 10, 2024
Thanks so much for choosing the Springhill Suites. We thank you for your feedback and I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was very clean with nice furnishings. I liked the design of the suite...not too big, but a comfortable space. We had a problem with the bathroom sink draining slowly which was taken care of promptly. Accommodating and friendly staff. I would stay here again.
Stayed 2 nights in Mar 2024
Response from sc on Mar 5, 2024
Your the BEST!!! Thanks so much for your feedback, it is most appreciated. I will share your feedback with our amazing team. Come back soon.Thanks Sharon C

10/10 Excellent

William, Waxahachie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from sc on Mar 6, 2024
Thank You, Thank You, we appreciate you for choosing the Springhill Suites for your lodging experience. I will share your feedback with our amazing team. Come back soon.Thanks Sharon C

6/10 Okay

Elizabeth

Traveled with group
Disliked: Cleanliness
This hotel is just 'ok.' I stayed here because I was flying in late and there was a complimentary shuttle service from the airport to the hotel. Upon checkin at 10:45pm, I went to my room and the toilet was running. I didn't want to deal with waiting for Maintenance to come help - so I immediately asked for another room. I was given a different room - but it was quite dirty. There was a crushed cracker on the ground, a dried pineapple on the ground, dried liquid on the bedside table, a dead bug in the bathroom sink, purple something all over 1 of the walls. The electronic shade didn't work - so it was like not having a window, at all. The heat didn't work and the outlets weren't strong. Although I made sure all of my electronics were charging before I went to bed - nothing charged all night. I was pretty frustrated. I asked for a different room on my 2nd and last night there and they gave me a much better room. I was disappointed in the service and the lack of care for my terrible experience on night 1. I expected to have a discount taken off my final invoice or a complimentary night for the dirty room on night 1 - but I didn't get anything. The price was right for this location - but don't expect a nice Marriott experience. It was not a very clean hotel. I was pretty disappointed and I don't plan on staying there again.
Stayed 2 nights in Mar 2024
Response from sc on Mar 4, 2024
Thanks for your feedback. I see we have fallen short of your expectation, for that we do apologize to you. I will share your feedback with management. Again we do apologize for any inconvenience.Thank you,Sharon C

10/10 Excellent

Krystle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, modern, not crowded, will stay again.
Stayed 1 night in Mar 2024
Response from sc on Mar 3, 2024
Thanks so much for your feedback, we appreciate YOU. I will share your feedback with our amazing team. Come back soon.Thank you again,Sharon C

10/10 Excellent

Wayne, West Seneca

Traveled with family
Liked: Amenities
Great comfortable place to stay near Columbus
Stayed 1 night in Feb 2024
Response from sc on Feb 26, 2024
Thank you, we appreciate your feedback, I will share your feedback with our amazing team. You're the BEST!Thank you,Sharon C

10/10 Excellent

Sonal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Lovely staff and good breakfast. Large room that gave everyone their own space
Stayed 1 night in Feb 2024
Response from sc on Feb 26, 2024
Most helpful having your own space. Thank you for your feedback. I will share your information with our team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Bethany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We coming staff was exceptional. Very nice stay and close to airport
Stayed 1 night in Feb 2024
Response from sc on Feb 21, 2024
Thank you, thank you. We appreciate you. I will share your feedback with our amazing team. Come back soon.ThanksSharon Cunningham

10/10 Excellent

Nakita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from sc on Feb 21, 2024
Thank you, thank you. I will share your feedback with our team. Come back real soon.ThanksSharon Cunningham

6/10 Okay

Pamela

Stayed 2 nights in Feb 2024
Response from sc on Mar 22, 2024
Thanks for your feedback, I see we fallen short of your expectation, we apologize for any inconvenience. I will share your feedback with our team. Thanks again,Sharon C

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was lovely !!
Stayed 1 night in Feb 2024
Response from sc on Feb 21, 2024
Thank you, thank you. We appreciate you choosing the Springhill. I will share your feedback with our amazing team. Come back soon!Thanks again,Sharon C

10/10 Excellent

Carissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, good breakfast
Stayed 1 night in Dec 2023
Response from sc on Feb 21, 2024
You're the BEST! Thanks for your feedback we really appreciate you and your visit. I will share your feedback with our amazing team. Come back soon.Thank you,Sharon C

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from sc on Feb 21, 2024
Thanks to YOU!! Springhill appreciate you and the visit. I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Anais

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is superb! Adien was amazing.
Stayed 2 nights in Jan 2024
Response from sc on Jan 16, 2024
Thanks so much for choosing the Springhill Suites. We appreciate you. Come back soon, I will share your feedback with our team. Once again THANK YOU.Sharon C

8/10 Good

Willie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good place, great distance from our venue. And it has some good eateries nearby. Well lit with good parking.
Stayed 2 nights in Dec 2023
Response from sc on Jan 16, 2024
Thanks for your feedback, we appreciate you. I will share your feedback with our team.Thanks again,Sharon C

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice, clean and comfortable and the staff was friendly. However, the airport and other ambient noises made for a not so quiet nights sleep.
Stayed 2 nights in Dec 2023
Response from sc on Jan 16, 2024
Thanks for choosing the Springhill Suites. We do appreciate your feedback and this information will be shared with our team.Thanks again,Sharon C

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2023
Response from sc on Jan 16, 2024
THANK YOU, THANK YOU, I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute reservation for a friend that turned out to be a great time
Stayed 4 nights in Dec 2023
Response from sc on Dec 29, 2023
Thanks so much, We appreciate you, I will share your feedback with our team. Come back soon.Thanks again,Sharon C

2/10 Terrible

Angela

Stayed 1 night in Dec 2023
Response from sc on Dec 29, 2023
I see we have fallen short of your expectation, and we apologize to you. I will share your feedback with our amazing team. Thanks Sharon C

2/10 Terrible

Jerry

Stayed 1 night in Dec 2023
Response from sc on Jan 16, 2024
I see we have fallen short of your expectation. We do apologize for any inconvenience. I will share your feedback with out team.Thank you,Sharon C

10/10 Excellent

YeVonda

Traveled with family
Liked: Property conditions & facilities
Very comfortable
The room was INCREDIBLE, would love to stay longer and enjoy the comfort-- instead of just the convenience for a 5am flight. It was after 10pm when we checked in --thankfully everything thing was in order for a smooth process, so the desk clerk only had to put down her cell phone for less than 2 minutes AND she managed to check us in by uttering less than 10 words, with zero eye contact.
Stayed 1 night in Dec 2023
Response from sc on Dec 29, 2023
Thanks for choosing the Springhill Suites. I do apologize for the check in process. I will share your feedback with our team. Again thanks for staying.Thanks again,Sharon C

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt care for the way you had to turn on shower. No easy access. The glass closest to shower head was sealed. Otherwise no other complaints. Breakfast was supplied. Rooms clean.
Stayed 3 nights in Dec 2023
Response from sc on Dec 17, 2023
Thanks, for the feedback, I will share this information with our team and management. We do apologize for the inconvenience.Thanks again,Sharon at the desk

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from sc on Dec 29, 2023
Your the BEST! We thank you for your feedback, I will share your information with our team. Thanks again,Sharon C

8/10 Good

Bill

Room set up
Stayed 1 night in Dec 2023
Response from sc on Dec 29, 2023
Almost! we will take it. Thanks for your feedback, I will share your information with our team. Come back soon.Sharon C

8/10 Good

Kenneth L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well cared for. The bathroom area however was not at all conducive to my wife applying her makeup. Lighting was not bright enough. It could also have used a magnifying mirror.
Stayed 2 nights in Nov 2023
Response from sc on Dec 29, 2023
Thanks for the feedback, I will share this information we our team and management. Come back soon.Thanks again,Sharon C

10/10 Excellent

Algerta

Traveled with family
The hotel was cleaned, smelled good. The person at the check in was so nice. He let us check in early. I don’t have any complaint for this hotel.
Stayed 1 night in Dec 2023
Response from sc on Dec 29, 2023
Your the BEST!! I appreciate your feedback, I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Donald M.

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful courteous staff. The room was clean & spacious. Subway right next door if needed. Airport shuttle offered.
Stayed 1 night in Nov 2023
Response from sc on Dec 29, 2023
Thank you, thank you. I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Heater wasn’t the best. Breakfast was ok. Everything was good for the value.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 2, 2023
Thank you for the review!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night and it was great for the price. Super clean, quiet and staff was very friendly. Would stay here again next time I’m in town.
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Thank you for the review!

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick overnight stay, clean room, plenty of space, and quick and amoorh check in.
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Thank you for the review!

10/10 Excellent

Mohamed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just checked in, staying for one night for business. Room is spacious and clean, bed is comfortable, front desk is pleasant and very welcoming, yet to visit the breakfast buffet, but so far so good. I recommend
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Thank you for the review!

6/10 Okay

William F.

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Bathroom had no exhaust fan. Tub base needs more non-slip footing. Sink area lighting was not very good, especially for women applying makeup etc. Couch was hard and very uncomfortable, however bed was very comfortable. Not sure we will use Marriot again, as there are many other options in this area.
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Thank you for the review

10/10 Excellent

Elizabeth, Boulder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, room with desk, small couch, small fridge, sink. Very convenient.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for the review!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
I was charged a higher rate than what the bill was on hotels.com. the rate was 169 and they charged me 190. Also, the black out blinds stayed up about 2 inches and the street lights as well as the sunlight came in way too early. We ended up leaving early in the morning to go home. Other than these 2 issues, it is a great place to stay! Just check your bill and your blinds!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 17, 2023
Thank you for the review! Please give us a call and we can review for you!

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from sc on Dec 29, 2023
Your the BEST!!! We appreciate your feedback. I will share your feedback with our team. Come back soon.Thanks again,Sharon C

8/10 Good

Darreall

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property room was spacious.
Stayed 2 nights in Nov 2023
Response from GM on Nov 17, 2023
Thank you for the review!

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, griendly staff, 100%
Stayed 1 night in Nov 2023
Response from GM on Nov 17, 2023
Thank you for the review!

4/10 Poor

Steven

Business traveler
Disliked: Cleanliness, property conditions & facilities
Last time I stay at Springhill Suites.
Another disappointing stay at Springhill Suites. Even though the last time I stayed at a Springhill Suites I had multiple issues, I went ahead and gave them another try. This property was worse. My toilet would not flush or fill. There was pubic hair in my shower, and there was dirt, debris, and hair on the floors. Gross! All I get from the management is "sorry about that"
Stayed 1 night in Oct 2023
Response from GM on Nov 17, 2023
I am so sorry to hear - we would love to connect to help resolve your issue

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new favorite hotel
Love this hotel. Close to Columbus airport. Fast checkin. Room is a very clean, updated and large suite. Bathroom area is very nice. Price was right. This will be my new favorite hotel to stay when I come to Columbus!!
Stayed 1 night in Nov 2023
Response from sc on Nov 2, 2023
Thank you, Thank you. We appreciate your feedback. I will share your information with our amazing team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean quiet nice room. At check in the girl at the front desk was courteous and answered any questions I had.
Stayed 1 night in Oct 2023
Response from sc on Nov 2, 2023
You're the BEST!!! I will share your feedback with our amazing team. We appreciate you. Come back real soon.Thanks again,Sharon C

10/10 Excellent

AKLILU

Just perfect
Stayed 1 night in Oct 2023
Response from sc on Nov 2, 2023
THANK YOU, thank you so much for your feedback. We appreciate you. I will share your feedback with our amazing team. Come back soon.ThanksSharon C

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Oct 2023
Response from sc on Oct 25, 2023
Your the BEST!. We appreciate you, thanks for your feedback I will share with our amazing team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from sc on Oct 29, 2023
Thank you, thank you so much for your feedback. We appreciate you. I will share your information with our amazing team.ThanksSharon C

2/10 Terrible

Patrick

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Suite is out of balance in temperature due to HVAC blocked by bed. I had to check the windows twice to make sure they were shut as you can hear highway and airport traffic clearly. Stayed at another hotel just as close and it was quiet. People arguing for 45 minutes in parking lot in the middle of the night, had to call the desk to quiet them. Shuttle service is a major disappointment and this was the main reason we chose this hotel. Was told that shuttle does not start until 7 a.m. and we needed to be at the airport by 6:30 so we had to keep our rental car an extra day. Both times I went to front desk they did not acknowledge my presence until they finished what they were doing. Toilet seat was very loose, towel bar fell off when I went to hang a towel. Shower valve is on the wrong end of shower so you have to reach all the way to the back to turn the water on and hope you don't turn it too high like I did and had to reach into scalding water to adjust.
Stayed 1 night in Sep 2023
Response from sc on Oct 25, 2023
Thanks for your feedback, I see we have fallen short of your expectation. The concerns listed has been shared with our team. We do apologize for the inconvenience. Thanks again,Sharon C

10/10 Excellent

Debra

Stayed 1 night in Oct 2023
Response from GM on Nov 17, 2023
Thank you for the review!