Ratings based on 119 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2014
The room was comfortable and not too far from Easton Town Center.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wv

Zoo/Birthday trip.

Posted Oct 27, 2014
Three generations of ur family stayed there. The decor is very contemporary and beautiful. The lobby was used as a meeting place for a group of other travelers, they were relaxed and appeared to be very comfortable. The rooms were very clean and the amenities were great. Plenty of room, beds were perfect for us. The bed linens were pristine. The hotel staff were above and beyond, especially Tammy. Very efficient and accommodating. The breakfast staff were warm and friendly. Pool and hot tub were fantastic. Our only complaint that despite being on the third floor, guests outside on the lot were loud. Until the noticed me looking out the window, they quieted down and moved along. We will be back for our trip to the Zoo this summer!!!!
Comment from Hotel Management
Oct 29, 2014 by Paul, Hotel Management
Thank You for your comments, we look forward to seeing you again for your next Zoo trip!!!
3 out of 5
by A verified travelerfrom M

Not good

Posted Oct 25, 2014
Was told my room is not available and that I was "upgraded" to the Townes Pace across the street. What a hole.,.. I did not stay there. Cancelled and stayed at another Hotel I found myself... At 11 pm.
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Housekeeping didn't service our room. When we called for extra towels and bed linens, we were told to come to front to get them. Bedding was low end but in decent condition. Room was decently clean and large, which worked for our family of 5. Breakfast was fine and convenient. Overall, decent value and close to airport, but nothing special.
Comment from Hotel Management
Oct 23, 2014 by Paul, Hotel Management
Thank You for taking the time to comment on your stay with us. Our apologies that you were missed by our Housekeeping staff, and that you had to come to the front desk to get fresh linens. Thank You
3 out of 5
by A verified travelerfrom michigan

Room, what room.

Posted Sep 15, 2014
Selected room with additional sofa bed to accommodate entire family of 6. Sofa bed wood not fold out completely without having to rearrange other furniture, and I'm not talking about a end table or coffee table, I'm talking dressers and tv stands. After all that once sofa bed was fully deployed it blocked the hotel door only allowing it to open about half way. I usually am surprised in the good at this brand hotel with the extra room the rooms have. Might go back if on business but for vacation. Also the cleaning staff wiped the cups out with what i can only assume is a dirty rag from the bits of unknown left i the cups. Not all bad the day staff was fantastic even chatted with my overly chatty kids. Night staff knocked some points off for shrugging there shoulders when i asked about the sofa bed not fitting in the room and blocking the door.
Comment from Hotel Management
Sep 18, 2014 by Paul, Hotel Management
Thank You for your comments regarding your stay with Springhill Suites Columbus Airport Gahanna. Our renovation in 2013 brought us larger sofas, with larger sofa beds, but a little less room once they're opened up. Thanks again for your comments,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2014
Excellant experience... thanks It is difficult to simply review a hotel positively... I want to just say excellent and thanks! When submitted, I get an "Ooops! Please add more". I was tempted to just say, "forget it!", but I am also in a service industry [healthcare] and know that it counts. Please consider reformatting this review to make it easier for people with their busy, busy lives.
Comment from Hotel Management
Sep 19, 2014 by Paul, Hotel Management
Thanks so much for your comments, and for taking the time to fill it out!! It makes our day to hear great comments like yours.... Thanks again!
4 out of 5
Recommended
for Overnight Stay Before Destination
by Jeremyfrom Marion

near columbus airport

Posted Aug 17, 2014 on Hotels.com
free long term parking and free shuttles to and from airport
4 out of 5
Recommended
by A verified traveler

Posted Aug 15, 2014 on Hotels.com
I was impressed by the front desk associate, very friendly and accommodating. Our suite was enough to accommodate our family of 6, and that's a difficult thing to do! The breakfast was nice, but the trash cans were overflowing and we had to find additional trash cans, not a huge deal, but a little gross. For the price and space, I consider it a great value.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Aug 13, 2014 on Hotels.com
5 out of 5
Recommended
by A verified traveler

Posted Aug 6, 2014 on Hotels.com
The rooms are spacious and very clean. The front desk receptionist was very friendly and helpful.