Ratings based on 184 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby David from Denver, CO
Overpriced, little comfort and lack of servicePosted Dec 1, 2013
Pros: Downtown, easy in and out.
Cons: Pillows are rocks. The light bulbs are HORRIBLE in the room - The kind that give off horrible blue-white light. Use lower watt of soft lights.
Upon check-in I asked for payment to be split between corporate account and personal credit, since I stayed two nights for work and my family joined me for the holiday week. I was told this was not a problem and went to lengths to ensure it was handled correctly. It wasn't. I called and finally after getting someone on the phone. I was told that since I booked through Expedia, I would have to deal with them. I asked why this was not presented to me at check-in, and was put on hold and no one returned. I waited on hold so long it forced me over to another line which just rang and rang. Obviously, the staff does not want to answer my questions or help. She even admitted there was a note on my account to split payment. As for the room, just mediocre. They're nice and big, and the place is convenient to downtown, but the beds and bedding were that of or less than what you would find at a 2 star hotel. Valet was great and most of the staff were pleasant and helpful, except when it comes to an handling an issue, I suppose.
for Everyoneby Zach from Logansport
Amazing architecture, great location, poor staffPosted Nov 30, 2013
This is a wonderful hotel - the facilities are exceptional, the room size is amazing and the "feel" of the architecture and design (a great fusion of historical and modern) really makes this an excellent hotel. The problems are twofold - the staff and the beds/pillows. When we arrived (at 6:30 pm) there was no one at the front desk. The desk phone had been pulled out and put on the counter with a sign that said "Be right back; if there is an emergency please dial "0"." Our family waited for over 5 minutes thinking the individual would really "be right back" and I'm trying to learn patience. When I dialed "0," I realized they would never have come unless I dialed as they were next door and their explanation was "there aren't many people tonight so we were just hanging out together." They were cold and not helpful at the check in. Later at the check-out, a young man couldn't be interrupted from playing games on the hotel computer to even look up. Then when he did he received a text and ignored us while he texted. Needless to say, the hotel staff was dismal. Finally, the beds weren't very comfortable - and I'm not comparing them to a stay at a Ritz Carlton or even a Marriott, but they aren't comfortable compared even to a Hampton Inn or Hyatt Place. Even worse, the pillows were so flat that I believe you can probably buy better ones from a dollar store. In summary, great hotel in regards to structure, architecture, and design - but a bad experience otherwise.
for Everyoneby A verified traveler
Overall greatPosted Nov 7, 2013
The hotel was clean, and the bed was nice. My only complaint about this place is that they charge you $9.99 per day to use their wifi.
for Everyoneby Doug from Charlotte, NC
DisappointedPosted Oct 7, 2013
Pros: Loved the location, decor, and the rooms. The ability to use the Crowne Plaza amenities was also a really nice bonus.
Cons: The front desk staff needs to make more of an effort to seem like they care even if they dont. The cost doesn't equate to the level of service provide
Location: Located in the arena district and near the short north. Restaurants and bars are EVERYWHERE which make the location top notch.
My wife and I are big travelers and have stayed in our fair share of upscale/nice hotels along the way. I booked The Lofts because it is located in our favorite part of Columbus to stay and a conveinent walk to a lot of great restaurants, bars, and exhibits. We have stayed across the street at the Hyatt Regency several times and truthfully, will probably stay there from now on. The big disappoint is in no way a reflection of the rooms or the hotel itself but from our perspective the hotel staff. I should also note, my wife and I have over 10 years of hospitality experience in the food and beverage industry and therefore understand what it takes to leave a positive experience on a guest. With that being said, we both found the staff to be unattentive but not necessarily rude. Never once were we asked how things were up until checkout. Most times when we entered the hotel or left it we would barely get them to look up from the computer. Smiles there must cost because i didnt see one the entire 4 nights we were there. When we asked for more pillows and coffee for our room we must of somehow offended them because the staff looked like we asked for a full refund. As I stated, the rooms and locations are 5 star and with that comes the price of a 5 star place, but unfortunately when i compare it to other 5 star locations we have stayed at the staff was a major letdown and as a result we will be staying across the street from now on.
for Everyoneby A verified traveler
Nice hotel felt like you were staying in the housePosted Sep 27, 2013
The room was clean, well appointed and the tall ceilings with external beams gave it a good natural feel
for Everyoneby Jimmy from Miami, Florida
Nice swanky style hotelPosted Sep 10, 2013
Pros: Easy access in and out of downtown area
Cons: great value when booking via Expedia, tried to extend stay for additional night and price jumped $50 per night
Location: Plenty of places to eat
This was a business related trip, Great location downtown Columbus.
for Business Travelersby Paul from Chicago
Comfortable, Cleand and NicePosted Sep 3, 2013 on Hotels.com
I think the hotel was very nice and with all the travel I do I can appreciate a clean and comfortable hotel very much!
Recommendedby A verified traveler
Posted Aug 22, 2013 on Hotels.com
for Everyoneby A verified traveler
nice, unique downtown hotelPosted Aug 21, 2013
Pros: loved the "loft" like rooms.
Cons: service was good, but had to ask a couple times for things like extra coffe packs
Location: great location in convention district and High Street/short North. trendy, alternative eats nearby.
pleasant 4 day stay, comfortable furnishings....air conditioning a little noisy.
for Business Travelersby JGB from CT
Just okPosted Aug 19, 2013 on Hotels.com
Rooms are nice and big. No curtains on windows though so alot of light gets thru blinds. Housekeeping is sub par. They didnt provide fresh wash cloths on second day and even took away the one i left hanging. Mouth wash provided was open and seal broken. Gross! Obviously didnt check properly from last guest. Room service was prompt. Ordered french toast but no syrup...went to call front desk but in room phone didnt work. Key cards to rooms also didnt work well and had to return twice to front desk to fix - not fun when lugging bags.