Ratings based on 1,373 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom AZ

Nice hotel, clean, and friendly staff

Posted Jan 21, 2015
Nice hotel, clean, and a friendly staff. Although we didn't spend much time in the hotel, we still enjoyed the amout of time we spent there:)
Comment from Hotel Management
Jan 25, 2015 by Vincent Taijeron, Hotel Management
Many of our guests are in and out of the hotel enjoying the city. We like to make the best of the time spent with them. We are glad you found our hotel to be clean and our staff to be friendly. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San jose, CA

Nice hotel close to outlet.

Posted Jan 1, 2015
Not much to say about the hotel which met all.my requirements.
Comment from Hotel Management
Jan 4, 2015 by Vincent Taijeron, Hotel Management
Thank you for writing a comment. We appreciate you choosing us and hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Napa CA

Very close to where I needed it to be

Posted Dec 30, 2014
Pros: Comfortable, nice restaurant
Cons: Bit of rust in the men's bathroom on the main floor
Great hotel, very convenient. I would recommend it to anyone.
Comment from Hotel Management
Jan 2, 2015 by Vincent Taijeron, Hotel Management
Thank you for staying with us. We are so glad you enjoyed your stay and look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 24, 2014
Our stay was great and hotel was good for price we paid!
Comment from Hotel Management
Dec 25, 2014 by Vincent Taijeron, Hotel Management
Thank you for submitting a review about your stay. We appreciate you staying with us and hope to see you again.
4 out of 5
Recommended
for Families
by A verified travelerfrom New Zealand

Nice hotel, close to restaurants in downtown

Posted Dec 12, 2014
Pros: Nothing in particular
Cons: Safe box in room will be nice
Location: Good for visiting tourists
Good room size and facilities, nice reception area and useful garage
Comment from Hotel Management
Dec 14, 2014 by Vincent Taijeron, Hotel Management
Thank you for staying with us and posting your review. For the benefit of those reading - we have an open parking lot in front of the hotel and about 500 feet away is the Citadel Parking Garage.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ca

Clean and centrally located.

Posted Nov 25, 2014
All was very good. Nice views, clean gym, good breakfast buffet with omelettes, only complaint is the bar is very over priced. Bring your own booze, lol.
Comment from Hotel Management
Nov 27, 2014 by Vincent Taijeron, Hotel Management
Thank you for writing your review and pointing out the many good things about your experience. We hope to welcome you back again someday.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Nice hotel close to shopping food and freeway

Posted Nov 5, 2014
Staff wasnt always understanding English could not answer questions about what's to see in area. Air conditioner in room was loud would kick on and sound like a large truck was running engine outside of window difficult to hear tv
Comment from Hotel Management
Nov 27, 2014 by Vincent Taijeron, Hotel Management
I apologize for the noise coming from the PTAC Air Conditioning unit. We have been replacing the older units with new units. I am sorry that you encountered a staff member that was unable to effectively communicate with you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco,CA

Within walking distance to Citadel outlets.

Posted Nov 3, 2014
Pros: It's close proximity to Citadel outlets and just a few minutes drive to downtown LA.
Cons: The hotel needs its own designated parking area.
Location: Shop at Citadel outlets
It's a nice hotel with good, friendly staff. It's walking distance to Citadel outlets. It's nice that it's close to the outlet stores but it's also a problem because the parking lot gets full. The airconditioning system in our room also kept turning off. We had to turn the temp all the way down to cold so that it won't turn off.
Comment from Hotel Management
Nov 6, 2014 by Vincent Taijeron, Hotel Management
Thank you for staying with us and sharing your experience. We are very fortunate to be in a convenient location but as you mentioned - there is also some challenges. We work closely with the Citadel Outlets to identify high occupancy times and come up with parking solutions. For the benefit of the readers considering our hotel please feel assured that our team will assist you if you have any challenges with parking. Thank you once again for being our guest.
4 out of 5
Recommended
for Business Travelers
by michael

This traveler left a rating score only Posted Nov 2, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by PEDRO

This traveler left a rating score only Posted Oct 31, 2014 on Hotels.com