Standard Room, 2 Double Beds, Patio, Pool View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Reviews of Best Western At Historic Concord

2.5 out of 5
Best Western At Historic Concord
740 Elm St, Concord, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 453 out of 999 reviews" "
Rating 8 - Good. 397 out of 999 reviews" "
Rating 6 - Okay. 89 out of 999 reviews" "
Rating 4 - Poor. 40 out of 999 reviews" "
Rating 2 - Terrible. 20 out of 999 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Liane

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is in desperate need of a renovation. It was clean.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

David

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Zeyno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is very clean with a nice full breakfast. However the staff if not so quick to respond to needs. I asked that my room be cleaned and called twice, they didn’t answer the phone at 9 am. The result was getting a 30$ credit in my stay. Otherwise it’s convenient and clean.
Stayed 2 nights in Oct 2022

8/10 Good

Bonnie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was told the breakfast was continental but was pleasantly surprised with hot food. Eggs and sausage were available so that was very good.
Stayed 2 nights in Oct 2022
Response from Samantha on Oct 25, 2022
Thank you we are happy to hear you enjoyed our breakfast!

6/10 Okay

Cassandra

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Quite a few insects in our room.
Stayed 2 nights in Oct 2022

8/10 Good

Norman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for area sites to see.
Stayed 1 night in Oct 2022
Response from Samantha on Oct 25, 2022
We are happy to hear you enjoyed our location and found the sites easy to see!

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The services was great. The only thing was a spider in our bed. But we were fine.
Stayed 1 night in Sep 2022

10/10 Excellent

Richard

Stayed 1 night in Oct 2022
Response from samantha on Oct 11, 2022
Thank you!

8/10 Good

Don

Stayed 2 nights in Oct 2022
Response from samantha on Oct 25, 2022
Thank you!

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, and friendly service
The location is great, the beds are comfy, the service was very friendly and helpful, the breakfast was just right. The bathrooms in our rooms were a little vintage. Other than that, I have absolutely no complaints.
Stayed 2 nights in Oct 2022
Response from samantha on Oct 11, 2022
Thank you for taking the time to share your review.

10/10 Excellent

Halle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved sitting on the balcony. We would have liked to swim in the beautiful pool but we couldn’t get in. It was very close to historic downtown Concord.
Stayed 1 night in Oct 2022
Response from samantha on Oct 11, 2022
We are happy to hear you enjoyed sitting on the balcony. The pool is closed for the season as it is not a heated pool so it is quite cold right now.

8/10 Good

bruce p.

Liked: Cleanliness, staff & service, amenities
Staff was friendly enough, the bed was comfortable, the complimentary breakfast was good with a wide selection. The only complaint is that this property is lacking an elevator so if you’re stuck with a second level room you’ll have haul luggage up a steep flight of stairs. Very difficult with a large suitcase.
Stayed 2 nights in Oct 2022
Response from samantha on Oct 11, 2022
Thank you, yes we wish we had a elevator also. We try to tell every guest at booking time that we do not have one so if they have a preference we can accommodate them.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!!
Stayed 1 night in Sep 2022
Response from samantha on Oct 11, 2022
Thank you for taking the time to share your experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personnel at the desk were so helpful-helped us with where places were and especially helped with the timing getting to the airport. Loved the cookies at the desk too!
Stayed 1 night in Sep 2022
Response from samantha on Sep 29, 2022
Thank you for taking the time to share your review! We are happy to hear you enjoyed your stay and the staff! We hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from samantha on Sep 27, 2022
Thank you for your review.

4/10 Poor

Verified traveler

Business traveler
Disliked: Room comfort
Deceiving photos, noisy, rundown, awkw
I read reviews prior to booking, and let me tell you here: HIGHLY OVERRATED! The lady at the front desk has a brash personality (night shift). She noted "make sure you close your door when you shower because it will set off the smoke alarm in the room". It's a run down hotel. You can hear everything through the floors and walls. It was fairly quiet until 3-4am and you can hear people leaving for work throughout the whole building. So your quality of sleep will suck here. Bed pillows are like couch pillows, hurt my ears. Yeah.. that's about it. Very disappointing experience, and HIGHLY overpriced. $190 for a Motel 8 basically.
Stayed 1 night in Sep 2022
Response from samantha on Sep 23, 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goof bargain just few miles from Concord & battle
Stayed 1 night in Sep 2022
Response from samantha on Sep 14, 2022
Thank you for taking the time to share your review.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Julio Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for three days and it was fantastic. Definitely I will recommend Best Western (Concord, MA) and I will be back soon.
Stayed 3 nights in Aug 2022
Response from samantha on Sep 6, 2022
Thank you for taking the time to share your experience! We hope to see you again soon!

6/10 Okay

Beverly

Stayed 1 night in Aug 2022

2/10 Terrible

Daphnee

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
There was no hot water, we were moved twice still no hot water
Stayed 1 night in Aug 2022
Response from samantha on Aug 7, 2022
I am sorry about the issue with your hot water it was out for about a hour, we refunded you for your stay. Again we apologize for the inconvenience.

10/10 Excellent

david

Liked: Staff & service, amenities, property conditions & facilities
Very clean, friendly staff.
Stayed 4 nights in Jul 2022
Response from Samantha on Aug 4, 2022
Thank you for your review!

8/10 Good

Alicia

Liked: Staff & service, amenities, property conditions & facilities
Great pool!!
Stayed 1 night in Jul 2022
Response from samantha on Sep 6, 2022
Thank you we are happy to hear you enjoyed the pool!

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Stephen

Stayed 1 night in Jul 2022

8/10 Good

Rodrick

Traveled with family
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Jul 2022
Response from samantha on Jul 19, 2022
Thank you.

8/10 Good

Geoffrey

Liked: Cleanliness, amenities
Good-sized room with bureau, desk, comfortable bed, and plenty of electrical outlets. Basic free breakfast buffet. Key card didn't always work right, paint was peeling from bathroom ceiling, and guests are warned not to shower with the door open or they'll set off an alarm.
Stayed 5 nights in Jul 2022
Response from samantha on Jul 19, 2022
We appreciate you taking the time to share your experinece.

8/10 Good

Esther

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed one night with a young kid. Easy check-in and parking. The room was large and clean (although it smelled a lot like bleach). The pool was clean and very enjoyable. The restaurant next door, Paparazzi, had great pizza and Italian food. The hotel is old and could use a renovation. Curtains in our room were ripped, and the carpet was worn out. Breakfast was simple, but acceptable. It would have been nice to have a few more sweet options, such as muffins or scones.
Stayed 1 night in Jul 2022
Response from samantha on Jul 19, 2022
Thank you for taking the time to share your experience.

8/10 Good

Nancy

Stayed 1 night in Jul 2022

4/10 Poor

Scott

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Just okay
Hot Water was not available upon check-in. Was told it should be there by morning - it was not. Breakfast was on second floor and there was no elevator. I am on oxygen and stairs do me in. Was told we would receive a $50 credit for hot water problem. Not sure how or when that will be received.
Stayed 2 nights in Jun 2022

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine. There is nothing of note. The free breakfast is minimal.
Stayed 1 night in May 2022
Response from samantha on Jun 28, 2022
Thank you for taking the time to share your review.

8/10 Good

John

Stayed 1 night in Jun 2022
Response from samantha on Jun 28, 2022
Thank you for your rating.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maynard ma visit
Easy check. Great breakfast. Very acceptable
Stayed 1 night in Jun 2022
Response from samantha on Jun 22, 2022
Thank you for your review! We are happy to hear you enjoyed your stay!

10/10 Excellent

Carolyn

Stayed 1 night in Jun 2022
Response from samantha on Jun 28, 2022
Thank you!

2/10 Terrible

Stephen

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water. Powdered eggs and bacon that basically had been nuked.
Stayed 1 night in Jun 2022
Response from samantha on Jun 15, 2022
I am sorry we didn't have hot water for 15 hours, I was transparent as possible with the matter and we did the best we could overnighting a part we needed. Our eggs are liquid based not powdered, I'm sorry to hear you were so disappointed with your stay.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with this hotel. The room was very clean and well designed, plenty of space, well set up. The staff was very friendly and helpful. The breakfast was very good and the serve-yourself area well set up. And there's a very nice Italian restaurant next door!
Stayed 1 night in Jun 2022
Response from samantha on Jun 22, 2022
Thank you for taking the time to share your experience! We are happy to hear you enjoyed the restaurant next door!

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. This was our 2d stay. Good breakfast...fresh fruit, oatmeal, good branded yogurt, eggs, bacon, and breads. Dried fruit and nut jars need replacing...ancient. propert looks woen, a bit gloomy inside. Stairs to breakfast room need a thorough washing. Cleaning people were helpful and nice. Check in people need some people skills, or maybe are just young. The gardening is wonderful! Beautiful plantings and bird feeders!
Stayed 2 nights in Jun 2022
Response from samantha on Jul 19, 2022
Thank you for taking the time to share your experience. I am happy to hear you enjoyed the the breakfast and the garden area.

10/10 Excellent

James, Brownsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from samantha on Jun 9, 2022
Thank you for your 10 out of 10 rating!

4/10 Poor

devon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place was nothing like the pictures. The pool water was green and you could not even swim in it the room was so dirty. Normally I wouldn’t complain but it was so much money for something that wasn’t even advertised right
Stayed 3 nights in May 2022

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concord day trip
Had a great stay in Concord,Ma. Bect western was a oleasant stay with a great free breakfast.
Stayed 1 night in May 2022
Response from samantha on Jun 22, 2022
Thank you! Happy to hear you enjoyed breakfast!

8/10 Good

Amy, Chicago

Traveled with family
Liked: Cleanliness, staff & service
This hotel met our needs. However, I did not know that they didn't provide housekeeping during our stay until we returned to our room in the evening. Also, we reserved a queen size bed but we had a full.
Stayed 2 nights in May 2022
Response from samantha on Jun 28, 2022
Thank you for taking the time to share your experience. I am sorry the front desk didn't tell you at check in about the housekeeping procedures.

10/10 Excellent

Jason

Stayed 1 night in May 2022
Response from Samantha on Jun 9, 2022
Thank you for sharing your 10 out of 10 rating!

4/10 Poor

Miriam, Stonington

Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed here many times over 15 years because it was convenient to family in Concord. The property is increasingly run down. Price is too high considering much better options in Concord and area. Friendly reception cannot make up for a “down and out” hotel.
Stayed 1 night in May 2022
Response from samantha on Jun 10, 2022
We are sorry to hear you were unhappy with your recent stay with us.

10/10 Excellent

jenniffer Andrea

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice and quiet Just what me and my family needed . Good restaurants really close by. Quick drive to sightseeing. Hotel was very clean and staff were super.
Stayed 1 night in Apr 2022
Response from samantha on May 11, 2022
Thank you for taking the time to share your experience! We hope to see you again soon!

6/10 Okay

Tiffany

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Description was very misleading as well as the high ratings. Small hotel, no microwave, no elevator, far from everything. Not to mention it’s next to a PRISON with no dining options near by. Linen weren’t the cleanest, couldn’t leave the bathroom door open as the steam could set off the smoke alarm.
Stayed 2 nights in Apr 2022
Response from samantha on May 2, 2022
I am sorry to hear you found the description misleading. We are a smaller hotel but we are right next door to two restaurants for dining options. The prison you are referring to is about a quarter of a mile down the highway. I am sorry to hear you were so unhappy with your stay.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location to visit Concord and surrounding areas.
Stayed 1 night in Apr 2022
Response from samantha on May 2, 2022
Thank you for taking the time to share your experience.

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s about a 30 minute drive to the Alewife station which is nice if you want to go into Boston. Only problem we had is that our room which was 122 the AC wasn’t working which made our room to uncomfortable to sleep.
Stayed 2 nights in Apr 2022
Response from samantha on Apr 27, 2022
I am sorry to hear your AC was not working properly, we will definitely get that looked at. Thank you for letting us know!