Ratings based on 240 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler
Long checkingPosted May 29, 2014
Cons: Hotel staff. If you know the weekend is going to be very busy. Please have enough staff to service your guests.
Location: Plenty to do. San Francisco area.
Our room was not ready until 5:30. I should be refunded. I didn't pay to wait in the parking lot. Two and half hour waiting period to check in is unacceptable not to mention inconvenient. Also we called housekeeping for extra towels. Housekeeping of course didn't come with them sowe had to go and get them.
for Everyoneby Michael from Denton, TX
A clean and welcoming hotelPosted May 20, 2014
The main strength of this hotel was the very kind and helpfull staff! No question or request was unanswered. The location is a bit far from the main attractions of San Francisco, but it is closer to other attractions such as the Muir Woods National Monument. The room had all the standard furniture and was clean. One of the two mattresses was too soft. Breakfast is not included, but there are restaurants around in the hotel. For us it was important to be close to Berkeley for our son's graduation and the driving distance was about 25 minutes.
for Everyoneby Caterina from Sydney
Conference Stay OverPosted May 5, 2014
We were staying 2 nights for a conference. It was clean, bright, safe, friendly and comfy - you can't ask much more of a hotel. Go across the carpark and try the Fajitas at Chevvy's - great food and cultural experience for an Aussie!
Recommendedby Richard from Portland,OR
BEST SERVICE EVER!!Posted Jan 24, 2014 on Hotels.com
I will have to say that the staff at this location was probably the most friendly I have ever encountered....From check in to checking out... we were always welcomed with a smile. Excellent service, food and drink in the lobby cafe. Very clean spacious room with all the comfort amenities....
for Everyoneby A verified traveler
Overall great stayPosted Jan 5, 2014
My girlfriend and I stayed over night. The room was bigger than our room at the hilton, and much cheaper. The bed was very comfy. The sofa pull out was great for our friend that came over to pregame. The staff were all very nice and helpful. I would stay here again in a heart beat. The only bad thing was the ice machine on our floor wasn't working... I can live with that.
for Getaway With Friendsby A verified traveler
Posted Jan 3, 2014 on Hotels.com
for Familiesby A verified traveler
Posted Dec 31, 2013 on Hotels.com
Although the hotel is clean and convenient, the area has much to be desired. In spite of my car being parked in a well lit parking area directly in front of the lobby, it was broken into. There is NO security, so stay/park at your own risk. Also WHEN you need to file a police report there's a Police Annex station at the nearby mall. The staff sent us to the Police station in downtown Richmond to file a report.
Recommendedby A verified traveler
Very Pleasant StayPosted Dec 3, 2013 on Hotels.com
Was comfortable, clean and quiet.
for Business Travelersby A verified traveler
Posted Dec 2, 2013 on Hotels.com
for Everyoneby A verified traveler from Minneapolis, MN
Very pleasantPosted Nov 2, 2013
Very nice accommodations and helpful staff. One reason I went further away from the city was for the reasonable price and free parking. I absolutely recommend this hotel and will go there again.