Ratings based on 289 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2015
Ok. A little thin on the walls. Too easy to hear other rooms
3 out of 5
Recommended
for Families
by Aprilfrom Seattle

Lack of outlets and thin walls

Posted Jan 2, 2015 on Hotels.com
My boyfriend and I were traveling with my dad so we got the suite room and my dad slept on the pull out sofa bed. We had trouble with the lack of outlets in the room. My dad needed to plug in his ipad and a nightlight and we noticed that many of the outlets were being used by the lamps or there just wasn't that many outlets available. We moved the coffee maker to the main room so my dad could make his coffee there and discovered there wasn't a single outlet along the counter area where the fridge/microwave/sink was. Weird. Also, when we checked in, we asked for the sofa bed to be made into a bed so when we came back to the room later that night, it would be ready to go. It wasn't, so I had to call the front desk and they suggested that I could make the bed myself and told me there was bedding in one of the drawers but there was only one pillow--nothing else. Lastly, the room walls are not that great. My boyfriend could not sleep because the couple in the room next to us were arguing and we could hear their conversation in our room. I don't think we will be staying here again.
4 out of 5
Recommended
for Couples
by Tufrom los angeles

nice

Posted Dec 11, 2014 on Hotels.com
Nice, but they put us in a 1st floor handicap room. We had to request a new room once we got in. Very accommodating
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Dec 9, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by Melissafrom Martinez

thanksgiving stay

Posted Nov 30, 2014 on Hotels.com
Never expected such a beautiful hotel in the mists of Richmond. We loved the in room microwave and fridge it was perfect for our thanksgiving leftovers.
5 out of 5
Recommended
for Families
by Jo Annfrom Huntington Beach

A great pick!

Posted Nov 30, 2014 on Hotels.com
First time staying here and it was great. We'll be back since it's close to family!
4 out of 5
Recommended
for Getaway With Friends
by fengfrom 大连

住宿不错

Posted Nov 30, 2014 on Hotels.com
住宿条件和服务不错,就是有点偏
4 out of 5
Recommended
for Families
by Robert

This traveler left a rating score only Posted Nov 30, 2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but noisy

Posted Nov 29, 2014
Our room and bed were very comfortable and clean, but our room was on a noisy street side. We had to run our fan all night to block road noise and several sirens blaring down the road.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Oct 29, 2014 on Hotels.com