Ratings based on 763 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Location: there is a fabulous day spa to get massages nearby. It is located on Contra Costa Blvd, across from Safeway and the flower shop.
Our stay was strictly personal. A local getaway for just the two of us.
Comment from Hotel Management
Mar 25, 2015 by Josh, Hotel Management
Thank you for staying with us, great to hear we are you hotel of choice in Walnut Creek!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom elk grove. ca

Good time

Posted Mar 22, 2015
There was a glitch my debit card but the staff was helpful. I love the ambience tropical decor the fabulous cook to order breakfast an cocktail nights with manager
Comment from Hotel Management
Mar 25, 2015 by Josh , Hotel Management
Our complimentary cook to order breakfast sure does make for a great way to start your day, thank you for choosing Embassy Suites
3 out of 5
Recommended
for Everyone
by A verified travelerfrom bay area

everything was just ok under new management

Posted Mar 16, 2015
Pros: clean big rooms
Cons: staff
Location: walnut creek has many things to do downtown
Everything was just ok the hotel is under new management since the last time I came, and well you can tell. The floors were under some type of construction, and there were some high schools from texas staying there yes a whole high school class. My daughter was having a small sleepover in our suite, and which we do every year for her birthday, and while at the pool one of her friends was assaulted by another swimmer and slapped in the face. I told security and the manager, and they did nothing as I saw the same girl in the morning during the breakfast buffet. Its really gone down hill. Check into the crown plaza in concord instead its only 5 minutes away and the same price. Smaller room less ghetto people.
Comment from Hotel Management
Mar 25, 2015 by Josh, Hotel Management
Thank you for continuing to stay with us, we do appreciate your business. We are excited to have some new managers on board the hotel and we are striving to continue to exceed out guest expectations. I am terribly sorry to hear about the incident in our pool, i can assure you that level of disrespect is not tolerated in our hotel. We do hope to serve you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Swimming pool is much to small!

Posted Mar 16, 2015
Everything was great but the swimming pool! For that size facility I would think the pool would be at least twice the size it was. On top of the size it was overly crowded. Swimming is something my family enjoys and we always stay where there is an indoor pool, this kind of ruined our stay.
Comment from Hotel Management
Mar 25, 2015 by Josh, Hotel Management
Thank you for choosing Embassy Suites on your travels. We have so many great complimentary amenities o make for a comfortable stay. Our pool sure is a happening place to be on weekends.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom antioch ca

Had a wonderfully stay here. No complaints

Posted Mar 11, 2015
Great svc. Go stay here its great. Ghhhhhh&hhhhhhhhhh
Comment from Hotel Management
Mar 25, 2015 by Josh, Hotel Management
My team sure is fantastic, thank you for recognizing them!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 3, 2015
We stay here often for quick overnight getaways. I usually never have any complaints. My only one this time is something you learn through experience. Our room was directly above the breakfast area. So I was awakened at 630 am to the smell of coffee that had made its way through the floors and door into our room. I don't like coffee and I don't like the smell. I especially don't like it at 630 am. So, lesson learned. I will avoid that side of the hotel. otherwise, everything was perfect.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Almost Perfect

Posted Feb 4, 2015
For the day traveler coming to Silicon Valley for a meeting its perfect because it's right next to BART mass transit. We decided to rent a car after all and were disapointed that there was no free parking which we would expect given the expense of the room Complimentary breakfasts were the best ever!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2015
Great experience at this hotel. Our grandkids live across the street, and the staff were welcoming when they would come over. Excellent breakfast choices. Excellent coffee. Good location.
Comment from Hotel Management
Mar 6, 2015 by Kim, Hotel Management
Dear Ellen - we are so glad that you had a five star experience during your visit to see your grandchildren. We hope that you will return again soon. Bryan Guy General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Yuba City, CA

Quiet, convenient location - near BART station

Posted Jan 26, 2015
Pros: I like the convenience of this hotel - easy on/off freeway, near BART, hotel shuttle, quick valet service.
Location: Near BART, so bay area travel is simple. Cute stores and quaint restaurants downtown.
We have stayed here a few times. It is nice, sometimes, to stay out of the hustle & bustle of the city - but be close to the BART station so that traveling to/from the city is easy. Walnut Creek, itself, is great for downtown strolling and little shops. The hotel, conveniently, offers a complimentary shuttle service to downtown, so that takes the worry out of finding parking and dealing with traffic. This trip for us, in particular, we arrived back to the hotel late - having been at O.Co for the supercross races. There was just a few minutes left for room service; we were THOSE people that called, hoping the grill would still be open. The staff was so friendly an accommodating and our food arrived pretty quick and piping hot - and delicious!
Comment from Hotel Management
Mar 7, 2015 by Kim, Hotel Management
Dear Valued Guest. Thanks so much for the five star review. We are so pleased that you enjoyed your stay and the wonderful amenities our hotel and surrounding areas offer. We hope that when returning again from Yuba City you will stay with Embassy Suites. Bryan Guy General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Walnut creek ca

Always nice place to stay every year

Posted Jan 12, 2015
The place is always clean and comfortable. Breakfast is awesome
Comment from Hotel Management
Jan 19, 2015 by Kim, Hotel Management
Dear Dan - thank you so much for your four star review. We are so glad that you enjoyed your stay and our wonderful cooked-to-order breakfast. We hope that you will return again soon. Bryan Guy General Manager