Ratings based on 104 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
3.1 Service & staff
3.0 Room comfort
3.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 25, 2013
for Everyoneby Gil from CA
OK hotel but night staff not very helpfulPosted Oct 1, 2013
Pros: Location and cost
Cons: Customer service
Room was pleasant but the environment was very noisy. When I went down to exchange linen they did not have the King sheets I needed. When I asked the night shift staff if they would please check the housekeeping cart they refused. This was not good customer service.
Jan 3, 2013 by Manager
Gil - I appreciate you bringing your experience to our attention. I am sorry to hear that you asked for a new set of sheets and did not receive them and I am further sorry that the associate did not check the housekeeping carts for fresh sets. I discussed your comments with the team, and we will be consistent with our practice of giving fresh sheets upon request and being attentive to the needs of our guest. Still, I am pleased that you found our location and affordable room rates ideal for your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Recommendedby A verified traveler
Posted Sep 2, 2013 on Hotels.com
for Everyoneby rudolf from houston
Worst hotelPosted Sep 1, 2013
Location: Far fron everything
Staff not helpfull bad breakfast far from everything
Jan 3, 2013 by Manager
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you did not find our staff helpful. This Labor Day weekend was a specific challenge, traffic-wise. All travelers had more traffic due to the Bay Bridge closure for five days. I am sure this hampered your view of our location and am sorry for the inconvenience. In response to your feedback, I will pass your feedback on to the appropriate department regarding our Grab and Go Breakfast . We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at the hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
for Everyoneby Jeet from New Jersey
Neat and clean, good value for moneyPosted Sep 1, 2013
Good location, adjacent to the mall, friendly staff.
for Familiesby A verified traveler
look somewhere else!!Posted Jul 29, 2013 on Hotels.com
Arrived late at night and only room available was very dirty, bathroom, floor, kitchen and sheets. Had to sleep there to change rooms in morning, new room was spotless but most likely because of the reason for changing. Hotel building is in need of repairs, bed in first room was worn out. We were told it was because that room did not get the updates that the other rooms had, the new room had new mattresses and was comfortable. THIS IS NOT A FAMILY HOTEL like it would seem. Most of the people staying there were truck drivers and contractors working in the area. Also breakfast is a joke and more like a snack! Will never stay at this hotel again and will look closely at any other extended stay before booking as well.
for Everyoneby GMC from Sacramento
Seeking what you paid for....Posted Jul 22, 2013
Pros: The staff and convenient location (right off the freeway and mall, Wal-mart just down the street.
Cons: See my experience, not sure what can be done.
Location: See what I liked about this hotel - very convenient location.
Overall getting what you paid for...$120 bucks probably was still overpriced but I originally was only going to be paying $110 but for a smoking room. I requested non-smoking, but there still was a hint of smoking smell and still had to pay extra. The ceilings/floors are thin as I could hear every "stomping" step the upstairs neighbor was doing. Gardening started really early and it probably could have started later for those of us who would have enjoyed that extra hour of sleeping in. Make sure to bring your own personal hygiene items, such as shampoo, conditioner, body wash. None of that was provided - luckily there is a convenient Wal-mart walking distance down the street. The staff was amazing which made the stay overall better than I would have rated.
Jan 25, 2013 by Manager
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our staff and our convenient location; however, we apologize that our landscapers disrupted your stay. In response to your feedback, I am speaking with them about starting their work later in the day. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
for Business Travelersby A verified traveler
Only worth it for businessPosted Jul 7, 2013 on Hotels.com
Don't be fooled by the included breakfast. Piece of, fruit, cookies and coffee/ juice.This was convenient to temporary job site. Would not stay here otherwise. I was there for 2 weeks and they only changed the sheets once. Housekeepping was also only once a week.- Had to search for fresh towels. For that much money, I should have at least gotten fresh towels.
for Everyoneby Jennifer from Sausalito and France
Good for Travellers who have dog or need a kitchenPosted Jul 6, 2013
Pros: I specially like having a kitchen...I have two small dogs and just having the fridge for their food and my food is brilliant!
Cons: I would probably like to be cleaned more often but so far I have been here for just over a week!
Location: There are a lot of big chain stores like Target, Ross, Staples etc. I have a Starbucks every morning in Target!
This is the first time I have been in an extended stay and for the money they are brilliant for travellers! I am not on holiday, just needing to be somewhere else for a while! The rooms are very nice, good TV and lots of space to put things and have one's computer! The kitchen part has adequate pots and pans and knives and forks.....this is not a 'bells and whistles ' hotel but very comfortable and provides a very good service.
Jan 10, 2013 by Manager
Jennifer - Thank you so much for sharing your experience with us. I'm so pleased to hear that you enjoyed your room and the in-room kitchen. As well, I am glad that you found that our staff provided you with great service and that you liked our location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
for Everyoneby akim40
Close to restaurants, storesPosted Jul 5, 2013
Location: Mentioned above
Very decent hotel, close to freeways, restaurants a d stores are walking distance. The staff was very nice and friendly. They even have a late night room service until abt 1-2am. However, I think their breakfast was a liirle on cheesy side, but it was enough to snack on until you either made your own breakfast or went to the restaurant. That is another nice thing about this hotel is the mini kitchen. Overall, decent place for our short stay!
Jan 9, 2013 by Manager
Thank you for taking the time to write a review of your stay. We appreciate you letting us know that our grab-and-go breakfast was less than you expected. We are sorry for this issue, but are happy to read that we provided you with friendly service and that you appreciated the in- room kitchen. As well, I am glad that you enjoyed being able to receiving late night delivery service at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.