Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hesperia,CA

Great Service

Posted Aug 21, 2014
Pros: It was a nice experience all around.
Location: There is a casino near by, but we were not able to attend as we had other plans in the area.
The breakfast was very good. Good selection of items and nice warm options (the cheese/egg omelette was good).
5 out of 5
Recommended
for Everyone
by A verified traveler from southern California

Best HolidayInn Express yet!

Posted Aug 10, 2014
Pros: comfort and professional and friendly staff
We were very pleased with our 8 day stay at this hotel. The staff was very friendly and helpful, the rooms and beds were very comfortable and noise free, and the breakfast was delicious and offered many choices. We will definitely say there again!
2 out of 5
by A verified traveler from Canada

Not a good choice

Posted Aug 7, 2014
Pros: Easy to access, plenty of parking,
Cons: Everyone needs the internet. Get it done properly or lose customers.
Stayed while doing some business in the Richmond area. The internet was terrible. I phoned the front desk and they had their internet provider call me. He couldn't figure out why it was so bad. I stayed for 3 nights and by night 3 you couldn't even hook up to it. Bad internet is completely unacceptable in a hotel these days. The hotel backs onto I-80 so expect some noise. The room I had was almost across from the breakfast area, so very noisy. The breakfast food they serve these days is so pre-manufactured you have to wonder what is in it. I will choose a different hotel next time.
2 out of 5
by A verified traveler from Monterey

Posted Aug 2, 2014
Pros: Nothing.
Cons: Service, parking space and breakfast.
Location: There is nothing that is worth to see.
The breakfast was terrible. And the price we pay for the room was way to high in comparison to other Holiday's Inn. The parking space was not enough for all the guest. If I need to make a change in my reservation, I have to do it via Expedia. They could not make any change. They can not access my reservation at all.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Clean and quiet. Close to UC to visit students

Posted Jul 29, 2014
Stayed one night. Not easy to find but convenient and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Napa CALIFORNIA

Excellent hotel!!! Close to a variety of restauran

Posted Jul 21, 2014
Excellent! !! They serve excellent free complimentary breakfast. Loved their house blend coffee. Its the best!!! And they serve it free all day all night. Excellent location. Extremely easy to find!!! I felt secure coz the Police dept n DOCTORS Medical Center is right there!!! Also close to a casino that have an excellent restaurant! !! I wld stay there again very soon!!! Noticed lots of customers! !! Parking is plenty. Just all around an excellent experience. Thk u so much!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very upscale HIE. Really feels like a 3 star.

Posted Jul 12, 2014
I really enjoyed my stay. The breakfast was good and the sauna was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2014
room large and clean good fro family both wife and daughter are fairly happy
1 out of 5
Recommended
for Business Travelers
by john gannon from san pablo richmond area

Fire alarm kept going off first night of my stay

Posted May 31, 2014 on Hotels.com
The fire alarm kept going off multiple times at 4 am, 4:15 am and then again at 11 am in the morning. I spoke to the front desk about it and they said the manager would call me , they never did. In addition there was no dial tone on the phone in my room. This is the second time a Holiday Inn Express has ruined my stay. I will never stay at a HIE again. Management's attitude sucks. I want my money back for the first night stay on 5/24/14
5 out of 5
Recommended
by A verified traveler

good!

Posted May 29, 2014 on Hotels.com
nice room and good neighborhood