“Unresponsive front desk clerk”
I had reserved a room weeks in advance. On arrival, I requested a quiet room location, saying I was a light sleeper. Instead, the clerk gave me a room right on the freeway. I returned to request another room. The second one was also very close to the freeway, but the windows were in another direction. It was a hot day. Since I was a woman alone without a car and pulling luggage, I was not pleased to run around the complex. However, I found the insulation to be sufficient in the second room, and stayed. The checkout clerk, by contrast, was very helpful in arranging the hotel shuttle back to the BART.