Ratings based on 289 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2015
Front desk staff extremely welcoming!!! Very personable! Great location close to everything!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Raleigh/Durham

Convenient and comfortable

Posted Mar 20, 2015
The hotel was conveniently close to the interstate and the Concord Mills shopping area. The room itself was "okay"...room enough for a family of 3, in a pajama party kind of way (4 or 5 would be really pushing it). The room was clean and the kitchenette was handy...but they will need to refurbish in a couple of years. In our room, the bathroom ventilation fan was too loud to sleep with the door open, the AC/heater lacked some midrange low-heat/low-cool settings, so at times we left it off as long as we could. The included breakfast is also convenient and offers a good range of healthy and standard food, but DO NOT try to eat close to the cutoff time--the guy maintaining the area doesn't alert guests he is shutting it down (walked right past my wife with a partial tray of food when she was looking for it with empty plate in hand). No doubt he felt the trash container needed it more. Better service attitude and practices needed for that area, hotel manager! Still, overall, it served our needs for that trip.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2015
Very clean, nice breakfast, great location, the staff was friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Comfortable night sleep during road trip

Posted Mar 3, 2015
Pros: Convenience to I-85. Cleanliness. Very comfortable beds!
Cons: Nothing for this particular visit!
Location: The hotel is convenient to the interstate. We did not visit the area
After ten hours of driving, Springhill Suites provided the most comfortable beds ever! The room was spacious and clean. Both nights we stayed there (on the way down to FL and on the return trip) we checked in after 11pm and the staff was pleasant. The checkin process was no process at all and we were in bed (6 of us) within 30 minute of arrival. Complimentary breakfast was very good. Folks this is not a gourmet meal but it has all the staples, well presented and hot. We are late risers and even in the last 15 minutes of the breakfast all items were offered and replenished as needed. I even got to take a cup of coffee to go! We will stay at Springhill whenever we can.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and close to all eating and shopping.

Posted Feb 16, 2015
The hotel is clean and very helpful with all my needs. They went out of there way to help my family needs.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom frederick,md

Easy access to local area

Posted Feb 10, 2015
Pros: Everything
Location: Shopping, anything auto racing related. We went to the Billy Graham library. Close to downtown Charlotte.
We stayed here 2 years ago and it was showing signs of wear. This time it looks great. I think they just finished a renovation and the whole building looks wonderful. Very clean. The parking lot looked full but we hardly saw anyone else. Even at breakfast it seemed like very few others were there. The next time we are the area we will stay here.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2015
Very impressed with the room size. Would definitely stay there again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Good

Posted Jan 20, 2015
It was, enjoyable except for the complimentary breakfast,it should have a variety.Not same thing everyday!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Southern NJ

Love having the sofa bed.

Posted Jan 2, 2015
I traveled with my 2 12 year olds, having that sofa bed was key so that we all had our own beds. Hotel and the staff were great. Only flaw is that the area the free breakfast is served in isn't really large enough to accommodate the # of guests staying. We had to take the food to our rooms due to lack of table space. Not a big deal to us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Jan 1, 2015
The refrigerator stopped working, this was replaced within 20 minutes after notifying front desk. Excellent customer service. The gym is small but has a really really nice treadmill and free weights, it is clean. The FREE breakfast is the highlight, cereal from kashi to granola, make your own waffle, yogurts, fresh fruit, whole grain bread, extensive herbal teas, eggs and sausage, oatmeal every morning, an array of juices and milks. The breakfast was awesome. Would definitely recommend.