Terrace/patio

Reviews of Hilton Garden Inn Houston/The Woodlands

3 out of 5
Hilton Garden Inn Houston/The Woodlands
9301 Six Pines Drive, The Woodlands, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1003 reviews" "
Rating 8 - Good. 248 out of 1003 reviews" "
Rating 6 - Okay. 110 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Octavio, El Paso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the best shopping in Woodlands….
Stayed 2 nights in Dec 2023
Response from Customer Service on Mar 19, 2024
Octavio, it's delightful to hear that you found our location beneficial, being situated near top shopping areas. We at the Hilton Garden Inn Houston The Woodlands continually strive to ensure our strategic location offers the best convenience to our guests. Thank you for your kind review, we look forward to welcoming you back soon!

6/10 Okay

Seth

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
Seth, it appears that your recent experience at our hotel did not fully live up to your expectations. I'm eager to hear more about it to improve our service delivery. Please feel free to share with me any specific areas you think we could improve upon. I sincerely hope to have the opportunity to welcome you back at the Hilton Garden Inn Houston The Woodlands.

10/10 Excellent

JESSICA

Traveled with partner
Liked: Amenities
Very clean courteous staff
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Jessica, it's wonderful to know you had a remarkable stay at Hilton Garden Inn Houston The Woodlands. Your compliments toward the cleanliness of our premises and the politeness of our team members are much appreciated. We're thrilled to have met your expectations and look forward to hosting you again soon.

2/10 Terrible

David

Traveled with family and small children
Disliked: Staff & service, amenities
I don't like hidden fees. I was shocked at a $12 parking fee because I drove a vehicle. There is plenty of parking and I feel like they found a way to squeeze more money from the customers. They also wanted $18 per person for breakfast. My 8 year old is not going to eat $18 dollars worth of powder eggs. I will not be staying a Hilton again.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
David, we appreciate your feedback and understand the concerns regarding the additional costs. Parking and breakfast are valuable amenities our hotel provides, and their costs contribute to maintaining the high-quality service we strive to offer. We're disheartened to hear your experience might deter you from choosing our hotels in the future. We hope you will reconsider and allow us a chance to exceed your expectations.

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and the staff is great.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Quentin, your gracious words truly brighten our day! The Hilton Garden Inn Houston The Woodlands team is thrilled that you found the environment so appealing and our colleagues to be wonderful. We look forward to your next visit where we endeavor to make your experience even better!

6/10 Okay

Tom

Disliked: Cleanliness
Was not as clean as I would prefer.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Tom, thank you for your feedback. Your observations about cleanliness are important to us. Please be assured that maintaining a high-standard of cleanliness is a top priority at this hotel. We're taking your comments to heart and will work to uphold the standards our valued guests expect. We hope you will consider visiting us again.

10/10 Excellent

Cesar, Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the woodlands mall
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Cesar, it's wonderful to hear you found the location of Hilton Garden Inn Houston The Woodlands to be so advantageous, being close to the mall. We're thrilled you had a positive experience. Thank you for choosing our hotel, and we hope to see you again soon.

2/10 Terrible

martina

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Martina, it's regrettable to note your recent experience did not meet expectations. We strive to ensure every guest has a positive stay, and it seems we fell short in your case. Please consider giving us another chance in the future to better serve you. Thank you and safe travels.

10/10 Excellent

Timothy, Greer

Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 24, 2024
Timothy, it's wonderful to hear you had a great stay at Hilton Garden Inn Houston The Woodlands! We truly appreciate your 5-star rating and look forward to welcoming you back next time you're in Houston. Safe travels!

6/10 Okay

Bradley

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Bradley, it's clear that your experience at our hotel was not up to the standards we strive for. We'd appreciate the opportunity to learn more about your stay, so we could work towards exceeding your expectations next time. Our team members value your feedback.

6/10 Okay

Ambri

Traveled with partner
Liked: Cleanliness
Room rates are pretty high for the quality of the rooms, then you also pay $20 per car for parking. They also told me that breakfast was included with my stay and then told me in the morning I had to pay $18 per person. Will definitely choose a different hotel next time.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 19, 2024
Ambri, it's unfortunate to hear that your experience didn't meet your expectations. We understand there were some miscommunications regarding the parking and breakfast charges, this does not reflect the norm at our hotel. The room rates are set to deliver the best quality and service to our guests within the market context. We truly appreciate your feedback as it provides valuable insight for improvements. If you decide to give us another chance, we hope your stay will be worth every penny.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, very clean, Beautiful room! Loved the bar and staff!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Frederick, we are thrilled that you had such a memorable stay at Hilton Garden Inn Houston The Woodlands. Your praise for our pristine accommodations, impressive bar, and dedicated team members is truly appreciated. We hope to welcome you back again for another lovely experience.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Darrell, it's excellent to hear that you had a fantastic stay at the Hilton Garden Inn Houston The Woodlands. We're thrilled you chose us and appreciate your rating. We're anticipating your next visit.

10/10 Excellent

Lourdes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Lourdes, it's wonderful to learn that you had a great experience at Hilton Garden Inn Houston The Woodlands. We're grateful for your high rating. Our team members look forward to providing you with excellent service in the future. Thank you for choosing us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Jennifer, thank you for choosing Hilton Garden Inn Houston The Woodlands. I am delighted to know it was such a positive experience. I appreciate your top ratings on Hotels.com and hope to welcome you back on your next trip to the area.

8/10 Good

Christina

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Christina, thank you for staying with us at Hilton Garden Inn Houston The Woodlands. Your rating is appreciated and will guide us in enhancing our services. We look forward to hosting you again soon.

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Sherry, thank you for your kind words! It's wonderful to hear you had a fantastic stay at the Hilton Garden Inn Houston The Woodlands. Our team is delighted to know you found our property awesome. I anticipate your next visit; until then, take care!

2/10 Terrible

Thomas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dumpy Musty Dirty
Upon check in, no personality by the woman at the front desk. Prepaid for a King Room, got two doubles and the musty stench in the room and dirty carpets are disgusting. Outdated is mildly put. Late arrival and wanted to put on the TV for some background noise to unwind and it doesn’t work, none of the inputs do. Will never come back.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 11, 2023
Thomas, your experience as described is certainly far from the level of service I aim to provide. It's disheartening to hear about the difficulties during your check-in and issues related to the room. I wish your stay was more comfortable and our attention to cleanliness met your expectations. I appreciate the feedback as it assists us in improvement opportunities. I do hope for a chance to rectify your impression in future visits. Please contact me so we can discuss further and make things right. I’d love to personally take care of you the next time you are back in The Woodlands. Please do not hesitate to reach out to me directly.

10/10 Excellent

Alina, Kingwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They reservation/ check in process was flawless and simple. Reception people were friendly and eager to help. Lobby was pretty with desired snacks and light meals. They had a full bar which was nice since it was storming outside. BUT THE THING THAT MADE ME THE HAPPIEST IS THE CAME IN AND FRESHENED MY ROOM! After Covid no one wants to go back to that. That's why I stay in hotels! The service! Other more expensive hotels don't do that so Hilton is my new Go-to, whether garden Style or Luxury Tower. I'm in
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 29, 2023
Alina, it's delightful to learn that your stay at Hilton Garden Inn Houston The Woodlands exceeded your expectations, particularly regarding our efficient reservation/check-in procedures and welcoming reception. We're thrilled to know you found our lobby and facilities appealing and enjoyed our offering of snacks, light meals and a full bar. Your happiness about the freshness of your room certainly encourages us and our commitment to service that sets us apart from other hotels. We're humbled at becoming your new preferred choice whether garden style or luxury tower. We're eagerly waiting to welcome you back for another enjoyable stay.

10/10 Excellent

Lorenzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 17, 2023
Lorenzo, I'm thrilled to hear that you appreciated the amicable nature of our team members at Hilton Garden Inn Houston The Woodlands. It's feedback like yours that inspires our team to strive for perfection. I certainly can't wait to make your next visit as congenial as your last!

8/10 Good

joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to market street
Lobby area was nice and updated but the room needs help and definitely needs a technology upgrade. No smart tv. No phone charger outlets and we didn’t bring the plug-in for our charger so we were out of luck with that. But it was quit and close to market street with sidewalks
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 15, 2023
Joy, thank you for your feedback. We're glad you appreciated the modern style in the lobby at Hilton Garden Inn Houston The Woodlands. Your thoughts regarding room amenities are invaluable. We aim to offer a balance between comfort and technology, and we appreciate suggestions for enhancement. Our prime location near Market Street is indeed an added convenience for our guests. We hope to welcome you back again to offer a better experience.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to woodlands mall
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 13, 2023
Paul, it's a delight to know you enjoyed the convenient location of Hilton Garden Inn Houston The Woodlands. The proximity to local attractions is indeed beneficial to our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Ginger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager remembered my name at checkout from checking in the day before. Very impressed!
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 2, 2023
Ginger, it's truly heartening to know that you had a memorable experience at the Hilton Garden Inn Houston The Woodlands. Exemplifying personal care by remembering our guest's names is one of the ways our team members strive to create a welcoming environment. Hope to see you again soon.

6/10 Okay

Kailey

Traveled with partner
The property & lobby was very fresh & nice looking. The rooms could use a refresh
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 28, 2023
Kailey, thank you for sharing your thoughts. I'm pleased to hear that you admired the aesthetic of our lobby. As for your concerns about room modernization, I continually strive to upgrade our guest experience and your feedback will be taken into due consideration. I hope to offer you an enhanced stay on your next visit.

10/10 Excellent

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, well maintained and staff is friendly. Honestly I would almost consider this a 4 star hotel. And at $60 cheaper than the Residence right next store. I even splurged for the junior suite (suite was not available.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 19, 2023
Brett, it's a delight to hear such positive feedback about Hilton Garden Inn Houston The Woodlands. We appreciate your recognition of our well-kept property and our amicable team members. It's fantastic that the value and comfort of our junior suite added to your great experience. We look forward to welcoming you again in the near future.

6/10 Okay

Rex

Traveled with partner
Liked: Staff & service
The hotel had obvious signs of "I don't care anymore" wear and tear. Wallpaper, all up and down the hall, peeling off the wall at the places where it connects. AC units that barely worked, or worked too well, with no in between. One moment the room was 78, the next it was 65... then back to 78 in 10 minutes without us touching the thermostat. They charged for parking in a non-covered parking area. They had a breakfast buffet that reminded me of a Holiday Inn, but they charged $17 a person for it. Lots of little reasons like this make me feel not quite like picking this hotel was a mistake, but more like it will be the last time I visit that hotel, as there are so many other options around that hopefully care more about their facilities, and the value they bring to their guests.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 19, 2023
Rex, your honest feedback is appreciated as it helps to highlight improvement areas. It's regrettable to learn that certain aspects of your stay fell short of expectations, including the state of some facilities and concern about temperature controls. Our aim is always to provide comfortable, well-maintained spaces for our guests. We are attentive to the value aspect and aim to provide a competitive package that balances quality services with associated costs. We wish we could have resolved any concerns during your stay, and ensure hope for an opportunity to restore your confidence in our services.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water in the shower gets lukewarm at best
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 18, 2023
John, thank you for choosing Hilton Garden Inn Houston The Woodlands. We are glad to accommodate you. Our team takes note of your shower temperature experience. We appreciate your feedback and look forward to providing you with an even better stay next time.

8/10 Good

Jacob

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, nothing special.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 12, 2023
Jacob, thank you for staying at Hilton Garden Inn Houston The Woodlands. I'm pleased that you found the hotel pleasant. I'm always striving to provide experiences that are beyond ordinary, so I appreciate your feedback and look forward to offering an even more exceptional experience during your next visit.

10/10 Excellent

Steven, Estherville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Garden Inn is my place to stay as I travel. Looking ahead to my next visit as Hilton hotels are the ones I choose first. Thank you Hilton. PartyOnPeople.
Stayed 2 nights in Nov 2022
Response from Customer Service on Sep 11, 2023
Steven, it's wonderful to hear that Hilton Garden Inn Houston The Woodlands is your preferred choice during travel. I'm truly delighted to be part of your journey and look forward to your next visit. I greatly appreciate your loyal patronage and your kind feedback.

10/10 Excellent

Louis

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 11, 2023
Louis, it's wonderful to see your perfect score rating of Hilton Garden Inn Houston The Woodlands. It seems you enjoyed your stay with us. We'd love to welcome you back soon for another exceptional experience. Thank you!

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I will stay here again
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 10, 2023
Kimberly, it's fantastic to hear you are planning to return to Hilton Garden Inn Houston The Woodlands. Knowing that, we look forward to welcoming you back and providing another great experience!

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was overpriced. I was able to eat at local restaurants for less.
Stayed 5 nights in Aug 2023
Response from Customer Service on Sep 5, 2023
Steven, I appreciate your feedback. I understand your concerns regarding the value of the breakfast. Our focus is to provide a balance of quality and affordability. For future visits, I'd be delighted to recommend local dining options as alternatives. Thank you for making Hilton Garden Inn Houston The Woodlands your choice of stay, I look forward to welcoming you back.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 29, 2023
Anthony, it's truly rewarding to find that you had a pleasant stay at Hilton Garden Inn Houston The Woodlands. We do our utmost to deliver quality experiences and it seems like we accomplished that with your visit. We are looking forward to welcoming you back in the future!

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Love the convenience to shopping and dining. Felt very safe
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 28, 2023
Hilda, thank you for the stellar review! We at Hilton Garden Inn Houston The Woodlands are delighted that our prime location offered you easy access to shopping, dining, and a sense of safety. We strive to make our guests feel at home and secure in their surroundings. I hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Magdalena, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Attending a concert? Stay here! It affordable, clean and friendly. Great value!
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 16, 2023
Magdalena, I appreciate your glowing review! It's lovely to hear Hilton Garden Inn Houston The Woodlands was a comfortable, affordable haven for your concert adventure. I look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Christine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No hot water during my stay.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 15, 2023
Christine, I completely understand the hot water issue negatively impacted your stay and am truly sorry. Please contact me so we can discuss further and make things right. I’d love to personally take care of you the next time you are back in The Woodlands and hope to hear from you soon.

6/10 Okay

Eboseluime

Liked: Cleanliness, staff & service
Nice place
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 15, 2023
Eboseluime, it's wonderful to know that you found the Hilton Garden Inn Houston The Woodlands to be a pleasant spot. We appreciate your feedback and look forward to any opportunity to exceed your expectations in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice - friendly staff, clean, convenient to Cynthia Woods Mitchell Pavillion - walking distance. Parking fee seemed kind of high, but overall, excellent experience,
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 15, 2023
Linda, it's a joy to hear your stay at Hilton Garden Inn Houston The Woodlands met your expectations! I am delighted our team members were able to make your experience excellent and that you found the premises clean and conveniently located. Regarding the parking fees, I continuously aim to balance the cost with the highest quality of service. I appreciate your feedback, and look forward to welcoming you back for another great stay!

6/10 Okay

Kari

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 15, 2023
Kari, I noticed your stay at Hilton Garden Inn Houston The Woodlands wasn't completely satisfactory, as indicated by your rating. My team members strive to provide an exceptional experience to all guests. If you have any specific feedback or concerns you'd like to bring to my attention, please contact me so we can discuss further and make things right. I’d love to personally take care of you the next time you are back in The Woodlands. Please do not hesitate to reach out to me directly. Thank you for your time.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 14, 2023
Frank, I'm delighted to hear you appreciated the prime position of Hilton Garden Inn Houston The Woodlands. I believe a fantastic location is key to a memorable visit. Thank you for taking the time to share your experience. Looking forward to welcoming you back.

10/10 Excellent

BRANDY, TYLER

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 10, 2023
Hello Brandy,Thank you for the terrific feedback! It's delightful to know you found the team at Hilton Garden Inn Houston The Woodlands to be notably pleasant. We hope to welcome you back soon. Safe travels!

10/10 Excellent

Aggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Close to shops, restaurants and the Pavilion. Clean room. The pool was great to cool off in.
Stayed 2 nights in Jul 2023
Response from Customer Service on Aug 9, 2023
Aggie, we're thrilled to hear you had such a wonderful stay at the Hilton Garden Inn Houston The Woodlands. It's fantastic to hear you were able to take full advantage of our convenient location close to shops, restaurants and the Pavilion. Glad you found our staff friendly, your room clean, and the pool enjoyable for relief from the warmth. Thank you so much for your review and we hope to see you again soon.

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities
This is a very comfortable hotel. I am not crazy about $12 a day for parking, and the ice machine on our floor was broken the closes one was leaking with a dirty towel placed to absorb water on the floor (reminded me of a cheap motel). That aside, this is a good place to stay for concerts at the Pavilion and shopping at the Woodlands.
Stayed 2 nights in Jul 2023
Response from Customer Service on Aug 4, 2023
Hello Mike,Thank you for taking the time to share your experience. I am pleased to know you found Hilton Garden Inn Houston The Woodlands to be a comfortable place to stay, fitting well with your concert and shopping plans.That said, it seems like there were some areas needing further attention. I regret if there were issues concerning parking and ice machines. Your feedback has been noted and will aid us in improving our facilities. I look forward to welcoming you back for an even better stay with us in the future.Best regards.

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and presentable. Staff was amazing. I had a little issue with checking in but was resolved quickly.
Stayed 2 nights in Jul 2023
Response from dani on Aug 1, 2023
Thank you for your valuable feedback! We're delighted to hear that you found our establishment clean and presentable. We apologize for the minor inconvenience you experienced during the check-in process, but we're glad to know that our team acted promptly to resolve the issue for you.Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to welcoming you back soon for another wonderful stay!

10/10 Excellent

terrence

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 28, 2023
Hello Terrence,Thank you for choosing the Hilton Garden Inn Houston The Woodlands. It's fantastic to know that your recent experience with us was to your satisfaction. Your five-star rating is much appreciated and we eagerly look forward to serving you on your next visit.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 26, 2023
Hello Tim, thank you for giving Hilton Garden Inn Houston The Woodlands your top rating. We're thrilled to know we met your expectations. We hope to welcome you back in the near future!

6/10 Okay

Todd

Stayed 1 night in Jul 2023
Response from Customer Service on Jul 26, 2023
Hello Todd,We noticed your rating and would appreciate any further feedback to understand your experience better. We're always seeking to enhance our guests' stay and your input could be crucial in that process. Please contact us so we can better understand where we could do better. Thank you for staying with us.Best regards.

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Should not have to pay for parking. And it’s high.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 24, 2023
Cathy, thank you for sharing your feedback about your recent stay. Your comments are highly valued as they aid us in driving improvements where necessary.In regard to the parking charges, I deeply regret that this aspect of your stay did not meet your expectations. I understand how important it is to offer services at a fair cost to our guests, and we appreciate you sharing your views on this matter.While some areas, especially dense city areas, find it necessary to charge for parking due to space and maintenance considerations, I understand that this may come as an unexpected expense for some guests. Due to the premium location of Hilton Garden Inn Houston The Woodlands, the property operates within a high-demand area where parking spaces are at a premium.

2/10 Terrible

Toni

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 24, 2023
Thank you for your review, Toni. I'm sorry we did not meet your satisfaction and would like to hear more about our shortcomings and make things right. Please reach out to us as soon as possible.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 24, 2023
Thank you for the glowing rating!We're delighted to hear that you had a wonderful stay at Hilton Garden Inn Houston The Woodlands. We strive to provide our guests with warm hospitality, comfortable rooms, and efficient service, so this is great to hear! We'd love to host you again in the future so we can share another excellent experience with you.We appreciate you for taking the time to leave your feedback!