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Reviews of Hawthorn Suites Conyers

2.5 out of 5
Hawthorn Suites Conyers
1659 Centennial Olympic Pkwy Ne, Conyers, GA

Reviews

6.6
Rating 10 - Excellent. 118 out of 498 reviews" "
Rating 8 - Good. 124 out of 498 reviews" "
Rating 6 - Okay. 101 out of 498 reviews" "
Rating 4 - Poor. 82 out of 498 reviews" "
Rating 2 - Terrible. 73 out of 498 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

celia

Traveled with family
Liked: Amenities
Everything was in order the receptionist was very friendly
Stayed 1 night in Nov 2023

6/10 Okay

Ashley

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Fisher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Hester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Loretta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
My stay was very good. The staff was friendly and helpful. The hotel was very clean. The bed was comfortable. My room was spacious. I would definitely stay there again.
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
Do not stay here. It felt unsafe, and was a dump!
Stayed 2 nights in Sep 2023

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible.
We rented 2 queen suites. When we arrive we’re told it wasn’t a 50$ incidentals fee in total but per room which wasn’t clear on hotels.com after checking in the both rooms were different online they were identical but that wasn’t the case. And the first room was stinking of water and mold. Had to be moved to another suite and that one was different as well. My wife is 8 1/2 months pregnant and the bed was so high she had to grab into the bed and almost jump to get into it. The tiller was low to the ground and the tub was so tall I had to assist her in getting in and out of it to shower. Just a poor experience all around.
Stayed 1 night in Sep 2023

4/10 Poor

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Denise Stringfellow

Traveled with partner
Liked: Cleanliness, staff & service, amenities
right across the street from the international Horse track and we had a mud run the next day very convenient. very close to many restaurants.
Stayed 1 night in Aug 2023

8/10 Good

Kenneth

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff during checking in and out was very polite and friendly.
Stayed 1 night in Aug 2023

4/10 Poor

Destiknee

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

4/10 Poor

Shoan

Stayed 2 nights in Jun 2023

6/10 Okay

Amy

Business traveler, Traveled with family
Liked: Staff & service
They had people outside at night playing loud music and drinking. The next morning, there were boxes of beer and stacks of beer cans around the facility grounds. I felt very uncomfortable going out to my car at night.
Stayed 2 nights in Jun 2023

2/10 Terrible

Nikkita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place sells and room and nasty ran in to a addict with sores all over her face in the elevator
Stayed 3 nights in Jun 2023

2/10 Terrible

Gaylyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms where very outdated and not clean. There was a wet/dry vac on the patio. There was construction everywhere. The room was dusty. Mainly the water did not get hot at all. You could not use any of the amenities. The windows had bugs in them. The bed was clean and soft.
Stayed 2 nights in May 2023

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
No hot water. I had to check and leave
Stayed 1 night in May 2023

6/10 Okay

Rene

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We checked in and were told there would be no hot water for 24 hours meaning we could not shower. We would not have booked if we knew this. But it was too late by the time we found out.
Stayed 1 night in May 2023

10/10 Excellent

Clifford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place saved a lot of additional aggravations stemming from our family's failed attempts at being able to keep prior reservations and make new ones...and being turned away. I was helping them with making a new reservation yesterday because I learned that day about how their reservation fell through due to them not having a credit card (they had a credit union debit card, and photo id). So, I found this hotel and knew the area and they had no issues checking in. So, shortly after we were able to catch up with them and enjoy visiting and we all made it to my daughter's graduation. I can't thank Hawthorn suites enough. But Thanks!
Stayed 1 night in May 2023

8/10 Good

Nicole

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2023

6/10 Okay

Tina

Stayed 1 night in Mar 2023

4/10 Poor

Melissa

Stayed 1 night in Mar 2023

2/10 Terrible

Tommie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean and under renovation. Pictures not same.
We didn’t stay. Lost my points and cash for the other room that we paid for. The hotel was under renovation. They wanted to change $150 deposit for incidentals.the rooms were nothing like the pictures. The lobby was smelly. There was 3 other couples that canceled their stay also. During the same time as we were.
Stayed 1 night in Mar 2023

2/10 Terrible

Chad, Oak Ridge

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

4/10 Poor

Rosa

Disliked: Cleanliness, amenities, property conditions & facilities
I have been staying at Hawthorn Congers for la last 4yrs, However for my next trip I will look for a different hotel. THIS PLACE GOT REALLY BAD, (I don’t know if they changed management or something) We stayed there four days and got housekeeping only one day, the other days no one came to clean the room, the 2nd floor is really dirty smells disgusting and the elevator as well, and there was a cucaracha in our room I asked to be moved to a different room which had NO PHONE, NO IRON, NO HAIR DRYER and NO BREAKFAST AT ALL, will not recommend very disappointed .
Stayed 4 nights in Dec 2021

2/10 Terrible

monique

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Id rate them 4 out 6 ⭐
I enjoy coming to this hotel. The up keep of the landscape has decreased some, as well as lighting around the building. Thr staff is always friendly and helpful, rooms are always clean, and they are pet friendly.
Stayed 2 nights in Dec 2021

2/10 Terrible

Janene

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting Needs Renovation
They need to make better repairs to the premises and the rooms lots of important things broken lights by the sink to get ready not working, knobs to the heating system doesn't work they make the Wyndham brand look bad
Stayed 1 night in Nov 2021

6/10 Okay

Mariyln

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
My first room had leftover trash from the last occupants . I had to get another room because the first one wasn’t clean.
Stayed 2 nights in Nov 2021

2/10 Terrible

Katrina

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in a secluded quiet area that was the ONLY positive for this property - it is OLD and dirty and smells horrible inside. The handle to the toilet fell off when I tried to flush the toilet on the main floor while I was waiting to check in. There were no paper towels to dry your hand with in the bathroom. When I went to my room on the second floor the smell was like DEAD FISH on the second floor - HORRIBLE. I opened the door to the room and there was no "SMELL" but it did not feel clean due to the HORRIBLE smell in the hallway...I flipped the switch to look at the bedroom and the lights did not come on. There were 2 double beds - I reserved a queen bed - could not visualize the beds or the bathroom due to the light switch not coming on - the room was old looking and the flooring was old. I went to the front desk and told her we were not staying due to the HORRIBLE smell on the floor and it was 2 double beds instead of the QUEEN that I reserved via Expedia. This place is NOT WORTH your time or effort to drive to where it is and TRUST ME you would not want to stay. It was $143 and not worth $1 to stay here - I wouldn't even let my DOG stay here.
Stayed 1 night in Nov 2021

2/10 Terrible

Kenneth

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

4/10 Poor

Kathy

Stayed 1 night in Nov 2021

4/10 Poor

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had to book this hotel last minute since the one we just checked into was horrible. This hotel was amazing for a last minute decision. It’s tucked away but close to everything.
Stayed 2 nights in Nov 2021

8/10 Good

Duana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for events in the horse park. Convenient to eating and shopping. Very comfortable beds!!!
Stayed 1 night in Nov 2021

10/10 Excellent

Derrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Condition room condition
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2021

2/10 Terrible

lynnette B

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed 10-22 to 10-24-21 I reserved 2 rooms The first one the room door was open and smelled moldy. I requested another room. The next one had only 2 working lights one at the door and the other in the bathroom. No lamp or other form of lighting worked in the room. There was only 1 chair, the freezer in the mini fridge was so filled with ice nothing could be placed in. It apparently had not been defrosted for a long time. There were holes in the wall next to the shower rod (both sides). The hallway carpeting was dirty pieces of paper on the floor was not picked up during our 2 day stay. The other room. The bathroom door looked as if someone punched a hole in it. It was repaired with a filler that was 4 shades lighter than the door. The final thing were the roaches. There were roaches crawling on the wall in the hallway. BEWARE. Before you reserve a room I felt since this was a Wyndham property it was top notch. Well I was wrong this time. My rating here 0 (zero,).
Stayed 2 nights in Oct 2021

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Colton

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was absolutely disgusting. Paint all over the carpet floor in the rooms, half the furniture was missing from the room. Bugs everywhere. We demanded a refund and left. Hands down the most disgusting hotels i've ever stayed at. Staff was great and helpful. Provided a refund. 0/10 would not stay.
Stayed 1 night in Oct 2021

8/10 Good

Heidi, Monroe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my stay was great. This very convenient to the event was participating in over the weekend. Minor issues was no back up roll of TP and the trash had not been emptied from under the cooktop from the previous guest. All was resolved quickly, but just minor details. The TV remote was terrible. Really hard to change channels etc.
Stayed 3 nights in Oct 2021

8/10 Good

Trey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was so so sweet! The room was clean and very spacious!
Stayed 1 night in Oct 2021

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had better amenities than I expected. Instead of mini fridge and microwave it had a full kitchen set up, normal size fridge, 2-burner stove, microwave, toaster and dishes.
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The condition of the hotel was a little worn but the biggest issue was that neither television worked. One tv wouldn’t turn on and the other tv didn’t have any service. Went to the front desk about it and I was assured they would fix it multiple times but no one ever came
Stayed 1 night in Oct 2021

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Beds only had sheets, no blankets / covers. No hangers in the closet. Could hear all the water noises from the room above me. Other than that the room was nice, spacious and comfortable. Kitchen was nice, no forks or dish soap but I guess it's bring your own stuff?
Stayed 1 night in Oct 2021

10/10 Excellent

Brittany

Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, poor customer service, shabby conditions throughout. We had stayed several times before and were pleased- I have no idea what happened to this place. Will not stay again.
Stayed 1 night in Aug 2021

10/10 Excellent

mari

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2021

6/10 Okay

Lindsey

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had to tear off the shipping mattress bags ourselves and remake the bed, but the mattresses were new! Also no lighting except in hall and bathroom- none in actual bedroom.
Stayed 1 night in Oct 2021

10/10 Excellent

Aaleyah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The staff here are absolutely amazing and so were the rooms! Absolutely loved it!
Stayed 1 night in Sep 2021