Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newtown PA

Made the right choice.

Posted Jul 17, 2015
First trip to Cooperstown, went with a buddy who also was a first-timer. Location was excellent (and you can drive to the Baseball Hall of Fame and park all day for $10 behind the batting cages by Doubleday Field). Breakfast was a hit, as were the dedicated charging outlets by the nightstands. The room was clean and spacious enough and the pillows were labeled soft and hard, and really were the most comfortable I've ever had on the road.. Decent coffee around the clock was appreciated.
Comment from Hotel Management
Jul 23, 2015 by Dan Peters, AGM, Hotel Management
Thank you so much! It is always great to see such detailed feedback so that other people get as much information as possible when choosing a hotel. It is so nice to see you enjoyed your time with us! We want your stay to be relaxing and easy; it's awesome to see your comments. Please visit us again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 25, 2015
No WiFi first day and then unable to work with our Verizon connection. TV not always working and kept going in and out when it was working.
Comment from Hotel Management
Jun 30, 2015 by Dan Peters, AGM, Hotel Management
Thank you! We really appreciate your feedback about your recent stay with us. Unfortunately, during the time period you were here there was a very bad storm that affected Time Warner Cable in the area. This caused us to experience issues with television and internet. We are so sorry! Thank you again and we hope you will visit us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, Ontario

Lovely Hotel

Posted Jun 8, 2015
Pros: It was clean and the front desk staff were good.
Location: As with many places in Cooperstown we had to drive to the baseball hall of fame as we missed the shuttle
We found the hotel clean and comfortable. The breakfast was good with your choice of eggs and other food items. It was, as are most hotels, a short drive to the baseball hall of fame. We found the hall of fame great and we spent 3 hours looking around. The pub we ate our lunch at was very good. As other places in New York State we could not buy wine at a grocery store only at a liquor store. The person who runs the one on the main street is great. It was a pleasant experience to travel here.
Comment from Hotel Management
Jun 14, 2015 by Dan Peters, AGM, Hotel Management
Thank you so much! We are so glad to see your feedback about your most recent stay with us. IHG (owners of the Holiday Inn Express brand) are always finding ways to diversify the breakfast to accommodate the many different preferences. We are glad it worked for you! Please visit us again soon.
5 out of 5
Recommended
for Families
by A verified traveler

Posted May 27, 2015
Nice and clean. Close to down town. Fron what I saw it was by far the best place to stay in Copperstown
Comment from Hotel Management
Jul 23, 2015 by Dan Peters, AGM, Hotel Management
Wow the best in the area?? That is such an amazing compliment. While we agree (haha) it is always wonderful to see this kind of feedback. We thank you so much for giving us that and we hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fine Hotel dropped into the Appalachian mountains

Posted May 24, 2015
Beautiful surroundings, mountains in front and behind the hotel. Very courteous staff, clean rooms and a surprisingly great complimentary breakfast from pancakes to oatmeal to fresh fruit and yogurt. Would definitely stay there again. It's about a 5-10 minute drive from Cooperstown.
Comment from Hotel Management
May 26, 2015 by Dan Peters, AGM, Hotel Management
Wow thank you so much! It is so great to see you enjoyed your stay and the area surrounding our hotel. We agree 100% that the views are beautiful, especially this time of the year. Our breakfast does feature different options for the many different tastes out there and we're thrilled it worked well for you. Please visit us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Close to the hall of fame

Posted May 22, 2015
I would def stay there again. Very nice hotel. Ps...the privacy curtains are behind the sheer curtains!:)
Comment from Hotel Management
May 28, 2015 by Dan Peters, AGM, Hotel Management
Thank you! It it so great to see you enjoyed your stay. Yes, good tip on the privacy curtains. Every room has sheer ones and thick ones to ensure privacy. We hope you will come stay with us again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, new, clean hotel

Posted May 10, 2015
Pros: It was clean and new. It had a pool and a gym. It also had a breakfast in the morning which was adequate for us.
Cons: More personnel at the front desk
Location: This hotel is near the Baseball Hall of Fame and Dreams Park.
The person who checked us in was very friendly but we had to wait quite a while because she was the only person there and spent quite a bit of time with the party in front of us. I don't know what the issue was with the previous party but once we did check in it only took a few minutes.
Comment from Hotel Management
May 12, 2015 by Dan Peters, AGM, Hotel Management
Thank you! We really appreciate your feedback. So sorry to hear about your experience at our front desk. Sometimes guests have a lot of questions at check in, which is completely understandable given how rural our area is. We emphasize service and like to be sure to answer everything we can. During our high season we typically have two front desk associates ready to help and we have just installed our own Virtual Concierge which is a fully interactive touch screen with local information available for guests. We hope you will visit us again!
Comment from Hotel Management
May 12, 2015 by Dan Peters, AGM, Hotel Management
Thank you! We really appreciate your feedback. So sorry to hear about your experience at our front desk. Sometimes guests have a lot of questions at check in, which is completely understandable given how rural our area is. We emphasize service and like to be sure to answer everything we can. During our high season we typically have two front desk associates ready to help and we have just installed our own Virtual Concierge which is a fully interactive touch screen with local information available for guests. We hope you will visit us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from C Peabody MA

Awesome

Posted Apr 29, 2015
Staff was very friendly and attentive to all our needs, there were four families staying for baseball. I wish all hotels and staff were this nice.
Comment from Hotel Management
May 9, 2015 by Dan Peters, AGM, Hotel Management
Thank you so much! We were thrilled to read your feedback about our service. We try our best to make everyone feel at home and to provide the utmost customer care. We are so glad you enjoyed your stay and hope you will visit again!
5 out of 5
Recommended
for Couples
by Lisa from Massachusetts

Nice visit to Cooperstown

Posted Apr 27, 2015 on Hotels
The hotel was better than we anticipated. Staff was friendly and the room was super comfortable and very clean. Breakfast was fresh and had lots of healthy choices
Comment from Hotel Management
May 8, 2015 by Jane, Hotel Management
We are so glad to see your feedback! It is wonderful to see that we gave you a better than anticipated stay, which is always our goal. Please come see us again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2015
Room was cleaned until after 100pm, otherwise it was a great place
Comment from Hotel Management
Apr 27, 2015 by Dan Peters, AGM, Hotel Management
Thank you for your comments! We are so sorry about your experience with housekeeping. We do guarantee service and unfortunately cannot guarantee a time unless requested, but all the same we are very sorry to disappoint! We appreciate your feedback and hope you will visit us again!