Ratings based on 1,057 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom colorado

Relaxing stay before long flight

Posted May 29, 2015
The staff was extremely helpful checking our luggage, helping us catch the metro to town, arranging a taxi to the airport. Very patient and professional. Room was modern, with very comfortable bedding and seating. Restaurant was convenient and staff also very nice.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom München, Bayern

Gutes Hotel außerhalb vom Stadtzentrum

Posted May 29, 2015
Pros: Preis/Leistungsverhältnis in Ordnung. Sehr gutes Frühstücksbuffet. Hotel Restaurant "Storm" sehr gutes Essen/ Preise in Ordnung.
Cons: Glas Duschwand Badewanne viel zu klein. Am besten die Badewanne durch eine "richtige" Dusche mit Regenbrause ersetzen. Fenster öffnen erlauben.
Location: Hotel liegt außerhalb vom Stadtzentrum. Einkaufszentrum "Fields" in wenigen Minuten erreichbar.
Positiv: Sehr freundliche Mitarbeiter. Sauberes Zimmer mit ein paar Schwächen im Detail. Muss jedoch nicht näher beschrieben werden. Im Zimmer Wasserkocher mit einer Tee / Kaffee (Instant) Auswahl. Jeden Tag 2 Flaschen Mineralwasser kostenlos. Hotelbar mit guter Getränkeauswahl. Sehr gutes Frühstücksbuffet. Hotel Restaurant "Storm": Kleine aber feine Auswahl. Haben dort zweimal gegessen und waren zufrieden.Preislich nicht viel teurer als in der Innenstadt. Metro Haltestelle "Orestad" ca. 5 Minuten vom Hotel entfernt (ggü. dem großen "Fields" Einkaufscenter). Das Einkaufscenter ist nichts besonderes. Verkehrsanbindung mit der Metro in die Innenstadt mit 5 bzw. 6 Stationen sehr gut. 24 Kronen für eine Einzelfahrkarte. Vom Bahnhof "Orestad" bei der Metrostation fährt der Zug nach Malmö (Dauer ca. 28 Minuten). Den bequemen Hotel Shuttle Service zum Flughafen genutzt. Nicht so gut: Glas Duschwand Badewanne viel zu klein. Beim duschen steht das Bad unter Wasser. Wir bevorzugen da eine "richtige" Dusche. Fenster zum öffnen zwar vorhanden, jedoch "versiegelt" und darf nur im Notfall geöffnet werden.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Idaho, USA

Great hotel close to Metro

Posted May 28, 2015
Pros: The staff
Cons: The safety of the shower/tub. Handrails would have been very helpful and then I would have given the hotel a five star!
Location: Convenience of Metro
We had a fabulous time and the hotel staff stood out the most, especially Franco and Vesinel. My husband was ill the last day and Franco offered to bring ginger tea to the room for him. She delivered it herself and it made all the difference in the world when being ill away from home. The hotel was conveniently located by the Metro. It was also very quiet for a large hotel. Would recommend highly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted May 28, 2015
Only a 5 min. walk to catch the train or metro. Hotel and dining staff went out of their way to give recommendations of places to visit and directions to get there. Concierge even repaired the handle on my suitcase. 😃
5 out of 5
Recommended
for Everyone
by A verified traveler

A Refreshing Change

Posted May 22, 2015
Location: The airport is 5-10 minutes away. There is a huge mall within a couple of blocks. Metro station a block away. But miles from downtown.
It was like being in a quality hotel in the USA. Good space, clean, quiet, and the staff was top notch.
Comment from Hotel Management
May 26, 2015 by Pia Jakobsen, Hotel Management
Dear Starlawyer, Thank you very much for your kind feedback and for taking the time to share your thoughts with us. I am pleased to see that we met your expectations and that you had a great time staying with us. It is a pleasure to read that you found our facilities comfortable and I hope that you had a relaxing stay. It is a great pleasure to see that you found our staff friendly and professional, it is a great motivation to see that their work is recognized in such a manner. I hope that the staff and I will get the pleasure of welcoming you back to Crowne Plaza Copenhagen Towers. All the best Sincere regards Pia Jakobsen Operations Director
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Puerto Rico

Over night experience

Posted May 19, 2015
Pros: Staff, facilities and service
Location: I just stayed overnight
Very good transportation from the airport to hotel. Customer oriented staff and speak excellent English. The breakfast buffet was very good. Access to train station.
Comment from Hotel Management
May 21, 2015 by Pia Jakobsen, Hotel Management
Dear Felix, Thank you very much for taking the time, to give us your feedback, it is important in delivering the high standard of customer service that we aim to achieve. I am glad that you found our shuttle service to be convenient and that you found our staff to be professional and customer oriented. We have a very international mix of employees and english is therefore a must in our daily communication, I am glad that you found this to be to your benefit. It is a pleasure to see that you found our location satisfactory and that you found our connection to public transport ideal. I hope, that we will get the pleasure of welcoming you back to Crowne Plaza Copenhagen Towers. all the best. Sincere regards Pia Jakobsen Operations Director
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Nice hotel, close to shopping mall, transportation

Posted May 18, 2015
Pros: Comfortable size room, staff were extremely helpful suggesting sites to see. Hotel restaurant morning buffet & dinner was delicious.
Cons: Nothing
Location: The location is a little out of the way of the mainstream for sightseeing. Three story mall plus public transportation is nearby.
Stayed for three nights. Hotel is well kept, room clean and staff very helpful. Food was delicious and it was very convenient having a full buffet breakfast in the morning in the hotel. Would stay there again. Crowne Plaza hotels are exceptional to stay at and will continue staying at their hotels wherever we travel.
Comment from Hotel Management
May 21, 2015 by Pia Jakobsen, Hotel Management
Dear Maryann, Thank you very much, for your kind feedback, it is very motivational to read and I am glad that you enjoyed your stay at the hotel. It is a pleasure to see, that you found our facilities satisfactory and our breakfast convenient. I am glad that you found the staff to be helpful and friendly, it is our goal to deliver a seamless service to allow our guests full relaxation while staying at Crowne Plaza. It is great to see, that you are familiar with the Crowne Plaza brand and that you enjoy staying at our hotels, It is my hope that you will always receive exceptional service when staying with Crowne Plaza and any other IHG hotel. I hope that we will, get the pleasure of welcoming you back to Copenhagen and Crowne Plaza Copenhagen Towers. All the best. Sincere regards Pia Jakobsen Operations Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to the Airport

Posted May 14, 2015
Pros: Close to the airport and the shuttle. It's a clean Hotel and lots of construction going on around this place.
Cons: Crowded Lobby area when cruise group or large traveling parties block the front doors.
Location: City center is a train ride away.
Great Hotel close to the Airport and they have a shuttle to take you there. Staff was outstanding and Rooms were clean and bathroom were a nice size. Breakfast was a treat, lots of selections but may be extra if it doesn't with your package. Town was only short train ride away, one stop to the central station which was 24 kronas each way per person. The city of 1.5 Million people lots of sights to see you need at least a week to see some of this city. 3 days was not enough.
Comment from Hotel Management
May 19, 2015 by Pia Jakobsen, Hotel Management
Dear Guest, Thank you very much for taking the time to write a review of your stay at Crowne Plaza Copenhagen Towers. I am glad that you enjoyed your stay in Copenhagen and I hope that you will get the time to see more of our lovely city. It it a pleasure to see that our facilities met your expectations and it is a great motivation to see that you found our staff to be outstanding, we always strive to deliver a seamless service, making our guests comfortable and relaxed while staying at our hotel. I hope that you enjoyed our free shuttle service and that you found it to ease your jouney. All the best Sincere regards Pia Jakobsen Operations Director
4 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Petersburg, FL

Great location - Beautiful Hotel!

Posted May 5, 2015
Pros: Room, and staff - huge plus!
Cons: Breakfast buffet was a little disappointing.
Location: This hotel was out of the city - near the airport. Metro was within a short walk. Also a shopping Mall was next door.
Hotel was a pleasant surprise. The reviews I had read made it seem like the rooms would be small - they weren't. Staff was exceptional. We arrived from a cruise at the hotel around 8:30 a.m. We were expecting to just be able to leave our luggage and come back later to register - not the case. They let us check-in and go to our room! What a wonderful surprise. Also, they had a shuttle to take us to the airport! Food in the bar and grill was good. Of course, prices are high - but we expected that. Breakfast buffet was OK. All in all I would definitely stay there again and I would recommend to anyone going to Copenhagan.
Comment from Hotel Management
May 7, 2015 by Pia Jakobsen, Hotel Management
Dear L & P, Thank you very much for your kind feedback, it is a pleasure to see that you enjoyed staying at our hotel and your feedback helps us to get even better. I am glad to see that you found our rooms to be spacious and comfortable, it is key in our philosophy that our guest have a relaxing and energizing stay, when they stay at our hotel. It is a pleasure to read your comments on both the staff and the food, we always strive to fulfill all of our guests expectations and offer them seamless service, so that our guest can do what they are supposed to at a hotel, relax and enjoy the facilities and our kitchen is highly motivated by your kind words. I am glad that we had the opportunity to offer you an earlier check-in, we strive to do this whenever our house availability allows us to do so. Thanks again for your great review, It would be a great pleasure, to be able to welcome you back to the hotel, should you choose to revisit. all the best Sincere regards Pia Jakobsen Operations Director
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Tokyo

駅に近い綺麗なホテル

Posted May 5, 2015
駅から徒歩3分くらいの、綺麗なホテルでした。室内のミニバーはすべて無料で楽しめ、wifiもスムーズで快適でした。 難点はふたつで、ひとつめは入り口が非常にわかりにくいところ。せっかく駅から近いのに、駅とは反対側にエントランスがあるので注意が必要です。ふたつめは、朝食料金が宿泊料に含まれていないことを告げられず、帰り際に一食3500JPYという高い料金を請求されたこと。おいしかったのですが、ちょっと高すぎでは?別料金が発生するなら最初から言って欲しかったです。 また、細かいですがシャワーのお湯がぬるくて寒かったです。 他は言うことありません、素敵なホテルでした!