Ratings based on 217 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

short break

Posted Aug 25, 2014
Cons: Communication. Being aware of exactly what the guest has booked and paid for.
Location: Very close to Nyhaven and other attractions. Also Cruise Port.
We booked a superior room with cava and strawberries on arrival. However the room was small and did not have a safe (yet safe was listed in room description). We contacted reception and requested a room with a safe. They moved us to a much bigger and nicer room which did have a safe. I had read about another traveller having the same experience, and they also requested to be moved to a different room. They were very pleasant but I had to show them the copy of my booking indicating the package we had bought.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Location, location, location!!!

Posted Aug 11, 2014
Pros: The location is IDEAL! The breakfast buffet is worth the price and was extremely delicious and had an amazing assortment.
Cons: A little quicker service for getting rooms earlier than the programmed time!
Location: Wonderful area to walk, close to the Palace and the wharf. A great location at a reasonable (by European standards) price.
Our family of 5 started our vacation at the Phoenix Hotel after a very traumatic beginning. Our flight was canceled the day we were departing and our cruise was scheduled in 2 days. Phoenix Hotel assisted us with our changes in our plans of being picked up and held our reservation for a late arrival. They were very helpful and considerate after a very difficult and stressful start!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

The location of this hotel is perfect .

Posted Aug 11, 2014
You can go to Nyham in 5 minutes by walk and the hotel is clean. Old but the quality/price is very good
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

I was very pleased

Posted Aug 10, 2014
Pros: Room, outside terrace, location, staff, cleanliness, charming room, nice lobby, good location, free morning coffee
Location: Easy to get anywhere in Copenhagen, nice street
lovely hotel, nice staff, very pleasant experience, great location. I will stay her eon my next trip to Copenhagen.
2 out of 5
by A verified traveler

Good postion near the town but needs revamping.

Posted Aug 5, 2014
Pros: Position
Location: Furnishings and facilities
Tiny rooms. Could hardly get round the bed. Old fashioned facilities with shower over the bath and very, very difficult to get into
4 out of 5
Recommended
for Everyone
by A verified traveler

Location location location

Posted Jul 30, 2014
This is a beautiful hotel in grqnd old European style, very close to many cafes and eateries but set back from the noise and crowds. Also a short walk to major metro station on line to the airport. We had a delux room which had a bay window overlooking the rooftops. Very helpful and friendly staff.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

As good as it gets

Posted Jul 29, 2014
Pros: Great location.
Cons: The rooms need to be free of the chemical smell.
Location: See above.
The Phoenix is an old, recently updated hotel in what is now a very trendy part of Copenhagen. If you have luggage, youʻll want to take a cab ride there from the train station. Once in the hotel, you can take an enjoyable walk in any direction and pass through several shopping areas with wonderful waterfront restaurants and small clothing and antique shops. Itʻs 5 minutes from the castle and a 25 minute walk to Tivoli Gardens. That said, although the hotel rooms have the usual amenities, they are not great. The floor of our room and even the lovely spiral staircase up to the room, slope disconcertingly. Hold onto the handrail going down the stairs, and watch out if you tend to make midnight trips to the bathroom. Our room had a strong chemical smell that was not lessened by opening the windows which face a smoking patio.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Yorkshire, England

Essence of Copenhagen

Posted Jul 28, 2014
Pros: The position and facilities were first rate.
Location: A walk to the fish restaurant at the harbour head off Churchill Park is ten minutes spent on the way to a perfect evening.
The Phoenix is situated a 5 minute walk in either direction from two of the most lovely parts of Copenhagen - the harbour around the Little Mermaid one way and the bustling cafe life alongside the canals and playhouse in the opposite direction. It is a well positioned, well presented and overall an excellent base from which to enjoy the city.
3 out of 5
Recommended
for Couples
by A verified traveler

Very well positioned for the centre of Copenhagen

Posted Jul 20, 2014
Pros: Situation excellent. Very impressive entrance
Cons: Rooms could benefit from facelift
Location: By the canal where there are many good restaurants/bars.ideal for the pedestrian streets for shopping
A bit noisy with room a bit small for one person. No safe in room and the chairs seemed too big for the room. The rooms would benefit from a general overall
4 out of 5
Recommended
for Everyone
by A verified traveler

Singles are small but the staff is terrific

Posted Jul 20, 2014
Pros: location, common areas, big breakfast, hotel staff.
Cons: The size of the single rooms but I don't know how one would do that.
Location: Nyhaven, canal boat tour, bus tours, shopping, Tesla store next door, the palace.
I was staying at the hotel on the front and back end of a cruise of the fjords. I had a room of my own but was with a group of people so, I saw a triple, a double and my single room. Doubles and triples were comfortable, but the single was amazingly, almost comically, small. The price was low, the public areas were attractive, and the staff was very accommodating. The hotel was in a wonderful location. My only word of caution is be aware that the singles are tiny.