Ratings based on 221 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Hotel near Tivoli Gardens, Copenhagen

Posted Jul 17, 2014
Pros: Spectacular entrance and reception area. Comfortable room. Helpful staff.
Cons: Visible information about transport to city centre, particularly bus information and how the ticketing system works.
Location: 20 mins walk to Tivoli gardens. Bus ride to city centre is inexpensive if you buy tickets at the hotel, then all sights are in walking distance.
Excellent short stay in CPH. Hotel on outskirts of city and a bus ride, or 40mins walk to city centre (Tivoli gardens nearer). Saw many sights incl. Little Mermaid, Royal Palace, Round Tower and took a boat tour. An enjoyable weekend.
3 out of 5
by A verified traveler from NZ

Unless you have kids, avoid...

Posted Jul 17, 2014
It was my own fault for not doing better research and realising this is a weird and slightly tacky Disneyesque theme show. The hotel is huge. It's in the middle of nowhere. It smells of popcorn and is full to the brim with hysterically happy children running around and yelling. The staff are young, and appear undertrained, overstretched and harrassed. There seems to be no-one with experience co-ordinating front desk operations, so it gets quite shambolic at check-out and check-in. Check-in took 30 minutes of queuing, being issued a room card, discovering it didn't work, and having to queue all over again. Despite my obvious grumpiness, all the staffmember said was "there, it should work now". The room was garish, had a saggy mattress and an enormous bathroom with equipment to help shower someone with a disability (I'm not disabled, and hadn't asked for special mobility gear, and just hope that some other person who needed it didn't go without because of a clerical error). I tried, but failed, to get into the carnival spirit. I'm sure this hotel has a huge child/tween market (they're building another one next door so they must be profitable) but if you're looking for restful, quality or luxury accommodation, this isn't it.
5 out of 5
Recommended
for Families
by A verified traveler from lebanon

vrey nice hotel .

Posted Jul 16, 2014
Pros: decroation .
Cons: the matress .
Location: the location is very good. near to the down town , 10 min rivoli garden.
A beautiful brand new hotel ,the room cleaniness and the staff freindly.
3 out of 5
Recommended
for Families
by A verified traveler from Toronto

Newer hotel with pool and children's areas

Posted Jul 14, 2014
Pros: Recreation amenities
Cons: Breakfast - little fresh fruit, artificial tasting scrambled eggs, no toaster. Quantity versus any quality focus.
Location: Good location relative to central Copenhagen
A busy hotel that caters well to families. Rooms are small which for a newer building in a redeveloped area is unfortunate. We had a room for three (one child) and space was very tight. With the fold out bed in use there is no sitting area and moving around in the room is somewhat difficult. We had to ask to have the linen changed on the fold out as it was dirty - appeared to have been used and not changed. Frequent buses allow you to get to central station area in a few minutes and the conceirge was quite helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, location so-so

Posted Jul 14, 2014
It's a new hotel, rooms were clean, friendly staff and some very good facilities. The location is ok, but a bit removed from the centre - factor in a walk of about 15 minutes to get to Central Station/Tivoli. Breakfast buffet was not included in our room rate and the cost (170 DKR = about USD$30) was on the high side, but quality was good. If you can ride, hire a bike but their rates are a bit excessive (150 DKR per day) - this is almost twice the cost of daily bike rental from a bike shop.
5 out of 5
Recommended
for Everyone
by A verified traveler from Zürich

Nice hotel, a few bus stops away from Tivoli

Posted Jul 7, 2014
Pros: The helpful and very kind staff! And the nice breakfast buffet at morning.
Cons: The drinks at rooftop bar were not a bargain (but seems normal in CPH).
Location: Nice jogging route along the river, shopping mall within walking distance, Tivoli entertainment park not far away
We booked a room for three adults. One bed was not ready, whilst we returned late after dinner (although it had been ensured all will be ready). We asked at de concierge for the third bed - within minutes this issue had been fixed, by himself. Was a very pleasant chat and very friendly guy, with good advices for Copenhagen. Very friendly and helpfull staff, we were impressed! Also the lady at the entrance, whose was attempting to book a dinner - was a very good dinner at the end (we asked for steaks: Encore Steaks, great place), again very helpful and good knowledge of all restaurants!
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely lovely!!

Posted Jul 7, 2014
Excellent facilities and a fantastic room...will definitely be coming back here
2 out of 5
by A verified traveler from Manchester

Hit and Miss

Posted Jul 6, 2014
Pros: The toys for children outside and in doors and generally the helpfulness of the staff (generally very good). The pool was good and we had fun in there
Cons: The room was cramped and we would be more likely to recommend the hotel if we weren't travel with a child. Group of 3 need more than 3 pillows.
Location: Shopping mall and stop for hop on hop off bus tour, central station, police station and of course Tivoli but no bars or cafes other than shopping mall
An interesting stay here and there were a number of things that were excellent but a good number disappointing. The hotel is in a redeveloping area - a former rail yard. A modern shopping mall is opposite. Walk to Tivoli is short (brisk 10mins) past the post depot & (now famous for fans of the 'Bridge' & 'Killing') police station. It is on a local bus route (you will need the hotel to explain how to use it) and the 'hop on hop off' bus tour which is a little less challenging for none Danes. The hotel is a lovely concept base around Tivoli itself but although modern and stylish feels cramped (most of the down stairs open space devoted to the congress centre & roped off when we where there). On arrival the staff where very helpful. But the triple family room was very small & not disenably different from the superior twin (other than the price). The hotel were unable to demonstrate we hadn't indeed been given the (marginally) smaller room. Don't believed the photos. The TV remote control didn't work (unless stood 2ft in front of the TV) & we had to ask for extra pillows (twice) as they removed them repeated. Breakfast was good and they didn't run out of two many thinks but the lack of staff (who worked very hard) meant tables weren't cleared and it was that which caused the delays. The roof top bar has some lovely views. The second floor one was empty & lacked atmosphere (more a café). A good range of toys available in & out doors BUT the room let it down so better without kids
4 out of 5
Recommended
for Everyone
by T Hawk from Singapore

Nice Convention Hotel

Posted Jun 21, 2014
Nice hotel with adequate facilities for travelers and conventioneers. Location-wise it is not closed to the city center where all the attraction and actions are. However this is mitigated by the convenience of having a public bus stop as well as a Hop-On-Hop-Of stop just in front of the lobby.
2 out of 5
by Melinda from Russia

A real disappointment

Posted Jun 9, 2014
Pros: We stayed there a year ago and had a wonderful experience but sadly the staff were not attentive this time or friendly.
Cons: Staff. Cleanliness of hotel and room
We returned to the hotel for our one year anniversary and had a totally different experience from the prior year when we stayed there. Our room was not cleaned the second day and our clothing was left on the floor and the door to the balcony was left open. Fortunately nothing was stolen. We were told that the cleaning staff had gone on strike but we were not offered any compensation or additional benefits and instead were charged 50 Euro for a few bottles of water from the minibar.