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Reviews of Hotel Barrancas del Cobre by Balderrama Hotel Collection

3 out of 5
Hotel Barrancas del Cobre by Balderrama Hotel Collection
TRN STN Km 622, Municipio Urique, Urique, CHIH

Reviews

8.0

Very Good

Rating 10 - Excellent. 65 out of 184 reviews" "
Rating 8 - Good. 68 out of 184 reviews" "
Rating 6 - Okay. 32 out of 184 reviews" "
Rating 4 - Poor. 10 out of 184 reviews" "
Rating 2 - Terrible. 9 out of 184 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
I called Expedia wanting to update my reservation on the Expedia platform only to get disconnected 😡. I was having trouble updating my reservation on the app to include a double occupancy. the app did not have my reservation! We ended up having to pay more due this inefficiency. The worst part was calling Expedia customer service, only to get hug up on.
Stayed 1 night in Mar 2024

6/10 Okay

Elias

Traveled with family
Liked: Cleanliness, staff & service
The hotel needs to be updated and WIFI provided to all rooms.
Stayed 1 night in Oct 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are top notch. Some amenities where not available on site. I would note that the location is rural so cell service can be splotchy. Great place to unplug from the world around us
Stayed 4 nights in Jun 2022

6/10 Okay

Benny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is was clean
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Nenes more cleaning
Stayed 3 nights in Aug 2021

4/10 Poor

Miguel

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid Balderrama Collection Hotels!
Careful with this hotel, they don’t have a coffee machine in the whole hotel, heaters don’t work, forniture is old with the excuse it’s rustic, there is no cell data and barely signal for calls, there’s no internet, they say that it’s not working for now but reviews from 2017 saying the same. There is bad attitude from the personnel there, cleaned up our room and they didn’t put more toilet paper, it’s so close to train station that you will hear it on your head so loud at midnight and 6 am. Parking lot is so tight and personnel sey, you can park wherever you want. There’s no food, coffee or bar there, with the excuse you go to their most expensive hotel near there, where they will charge you 20 dollars for a dinner, that the accountant of the hotel described that has meat, poultry and salads, having grilled chicken, ground meat, spaghetti and a salad with only tomatoes and lettuce... and they charge you for drinks on top. Stay there as a last resort. Avoid Balderrama Collection Hotels, they serve you cheap and charge you expensive.
Stayed 2 nights in Apr 2021

10/10 Excellent

Hugo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Mar 2021

2/10 Terrible

Faridh

Disliked: Staff & service, property conditions & facilities
Extremely disappointed
Service Desk personnel lack basic communication skills, sense of service, attitude and helpfulness. Shuttle drivers are really helpful though. They allegedly offer food but you need to go to the neighboring hotel to get anything (20 min walk) and it’s only in service during really specific hours. I definitely didn’t feel welcomed here and will at all costs avoid any other hotels from the Balderrama group.
Stayed 2 nights in Dec 2020

10/10 Excellent

VICTOR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Jorge, Chihuahua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind with us, specially the "velador" guy.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
No me gusto, tener que estar condicionadas a horarios para transporte al restaurant.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2019

8/10 Good

Ana Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Ronald, Sarasota, Florida

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room price was excellent and the place is very attractive. The staff member who met us at the train station was an especially nice touch. I also like the fact that it was an easy walk to Los Mogueyes restaurant where Benesa prepared home cooked meals for around 100 pesos. We ate there serveral times and found the chicken enchiladas the best. Ron Brown
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities
No restaurant, no good information and expensive. They didn’t show me the diferentes option that a have
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm rooms in the middle of the wilderness,excellent service for the price you get to be around nature on very nice place
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in Nov 2018

8/10 Good

Santiago

Liked: Cleanliness, staff & service
Good for a night stop
The hotel itself is actually quite nice. The rooms are kind of different so depending on where you stay you might get a bigger bathroom or a flat screen tv. Oir pirchase included breakfast. At first there was some confusion on wether it was actually free but the receptionist was very kind and was able to confirm it was included. If you arrive via chepe they also pick you up and drop you off. The nearby town doesn't offer much. Don't bother staying more than a night.
Stayed 2 nights in Oct 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El paso travler
Everything was great, I will come back again, very soon.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Enrique, New York

Liked: Staff & service, property conditions & facilities, room comfort
The hotel is beautiful in a great location. The only problem is that there are no reataurants in the area and the hotel fixed meals rates are very high for the area.
Stayed 1 night in Aug 2018

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Its a great place to visit.
Stayed 1 night in Jul 2018

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, rustic hotel
The hotel was in acceptable condition. It's very rural and there is no where really to eat or shop nearby. They know this and jack up their food prices (at the hotel up the hill with the same owner). It's a fixed price menu for about $20 USD per person (very expensive in Mexico.) The wifi was slow.
Stayed 2 nights in Jul 2018

4/10 Poor

Stella

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Peaceful location but poor service
Hotel is at Chepe station km 626 (not 622 as advertised). The hotel is pleasant and quiet but the staff are lacking in customer service skills. They do not know the local area ( I was give a lot of inaccurate information). They do not follow through (I was dropped off at the adventure park and they did not return for pickup). There is no food or drink onsite - they refer all meals and activities to the sister hotel a 10 minute walk away (which is extremely overpriced). I requested a horseback tour - it never happened (the staff failed to schedule it). The local area is very beautiful and scenic but the staff really ruined my experience here with their lack of attention!
Stayed 2 nights in May 2018

2/10 Terrible

liz, San Diego, Ca.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs, and 3” roaches. Staff is too busy fooling around, they don’t attend well and have a horrible attitude. I was charged breakfast twice. The ticket to go eat and the time of check-out. I was attacked, mocked and yelled at by the staff until I paid. All employees of all hotels are related or friends and have each other’s back, wasn’t able to leave either way nor catch a ride to my destination since they’re the only form of transportations. Stay in Creel and transport to the park like my friends, better service, prices, and things to do. DONT STAY HERE!
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Staff & service
This is a good hotel, next to train station. Room was clean but illumination inside was poor... staff was very friendly.

6/10 Okay

Anita

We came to see the Barrancas de Cobre. There is no view from this hotel, but it is right beside the station. There were no facilities at this hotel, it felt like a poor relation to its big sister up the hill, the Mirador, which had spectacular views. We had to go there for breakfast and dinner and anything else we may have needed! It was not clear if this was low season or not, but it seemed quite empty and there were a few workmen around working on the fences, roofs, front desk and more. Given a choice with hindsight, I would stay up the road in the Mirador.
Stayed 1 night in Jan 2018

4/10 Poor

marlene, vancouver

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
It looked nice
Would not recommend, No staff around, I finally found someone in laundry and they called someone from another hotel to check us in. I was told the room was not paid for. Took a lot of insistence including the paid receipt for her to do further research. The room assigned was between two other rooms- the only other guests in this ample hotel, We had the late nighters on one side and the early mourners on the other. The bed had springs about to escape so not very comfortable. The promised iWIFI had been shut off the week before. The only food or drink near here was a 15 minute walk away. (Someone brought hot water at night for tea or instant coffee and was was a dirty old 5 gal water bottle. The good thing about this stay was the included breakfast that was included in the price.. we had been traveling around Mexico for 3 weeks mainly eating at local cafes or street venders with no problems with food or water/ice. My usual strong constitution was challenged almost, causing me too missed the wonderful 7 line zip line (which was fabulous). This was in Oct 2017 and a lower tourist time, and it felt like they kept this facility open because of the laundry and furniture repair area.
Stayed 2 nights in Oct 2017

8/10 Good

Liz, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE OVERVIEW OF THE Barrancas
Hotel Barrancas del Cobre was overbooked so we got transferred to sister Hotel El Mirador Our room had a balcony that had a beautiful view of the Copper Canyon. Room and facilities were very clean. Staff was very friendly and had a peaceful environment. The only thing is that we had to wait to check out in the morning. We were going to check out at 7am but nobody was there. Had to wait until 9am Hopefully, staff can get there earlier to be available for check in and check outs. Also, dinner was very pricy. It was about $29 per person ($500 pesos)
Stayed 2 nights in Jul 2017

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Sue, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, quiet, historic, "out-of-the-way" hotel.
Quaint, quiet, historic, "out-of-the-way" hotel. Beautiful rooms with heating and a fireplace (no air conditioning/no fan).There is no town---only the 2 hotels: Hotel Barrancas del Cobre & EL Mirador (owned by the same company). Great for relaxing, reading, hiking, and only a short ride from the Adventure Park (Aerial tram known as "teleferico" & the longerst zip line in the world-110 km-2 minute ride!)
Stayed 2 nights in Jun 2017

10/10 Excellent

Danielle, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable hotel close to Copper Canyon
My husband and I stayed at Hotel Barrancas del Cobre for 2 nights while visiting Copper Canyon and riding El Chpe Tren. By the way, the Chepe train stop for this hotel is "Posada Barrancas" and NOT "Divisadero"...it's only a 5 min walk from the "Posada Barrancas" stop. We were very pleased with our visit. The price of this hotel is much lower than Hotel El Mirador, which is a ~15 walk uphill (but there's also transport if you don't feel like walking). Although this hotel doesn't have the view of the Mirador, it's a sister hotel & guests can use all the facilities of the Mirador, including the restaurant (which was great for breakfast but only so-so/overpriced for dinner) with a beautiful overlook of the canyon, the shops, and the nice walking tour around the area. The Hotel Barrancas del Cobre has more of a hostel feel, with an open area to play pool & guitar and to buy drinks. It was nice to socialize with people in the lobby. Also, there is a town nearby with a really cute/recommendable restaurant (~15 min walk), close to the small chapel/church. The hotel itself is a bit old, but it was comfortable, and the reason I give 5 stars is really because of Karla, the receptionist, who was SUPER helpful. She organized our tour to the nearby Adventure Park (highly recommendable!!), and she helped us to get cash for the bus, when there weren't any ATMs nearby. A few more tips: bring lots of cash, because there are no ATMs and very poor data/internet everywhere in this area.
El Chepe train ride
Hotel grounds
Decorations of nearby restaraunt
View from Mirador Hotel restaurant

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Good value annex accommodation
Hotel Barrancas del Cobre is effectively the overflow hotel for Hotel Mirador. When we arrived, there were no staff at the hotel, and so we walked up to the Mirador (about 10 minutes walk up through a wooded area). Staff there were aware of the booking and arranged a car to take us back down and let us into our rooms. The Barrancas del Cobre has limited facilities - a pool table and a communal TV lounge - with all the other facilities (reception, bar and restaurant, shop, etc.) up at the Mirador. Likewise, there are no real views from the BdC - they are all up at the canyon-rim located Mirador. One thing to watch out for - the address is misleading! It appeared as Est Posada, KM 622 - but Est Posada is at KM 626, whereas KM 622 is Divisadero station. The hotel is actually beside the Posada station at KM 626! Otherwise, the staff were friendly, the set-menu food was Italian, the rooms were clean.

8/10 Good

Suzanne , W

Liked: Cleanliness, property conditions & facilities, room comfort
Good value
Happily recommend for an overnight at Posadas Barrancas train station. Just a few minutes walk up to the edge of the Canyon and the amazing views. Food and drink at the partner hotel El Mirador was very expensive. Turn right out of the hotel and there is a little restaurant for breakfast and great quesadillas and burritos.

8/10 Good

Elmar

Liked: Cleanliness, room comfort
Disliked: Staff & service
Inexpensive room, expensive food
Room is okay for price. Hotel ist just besides the railway station Barrancas del Cobre. For food you have to walk up hill to Hotel Mirrador. Food there is quite expensive, but there is no other option. Very nice is hike to adventure park (approx 30 min). You can then also save the very high transport cost to get there. Check in process was slow. We also lost a pair of sock in the room.

8/10 Good

Tim, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel next to Posada station
Noone about - but the young man (caretaker?) we found could not have been more helpful. Should be explained that the rooms are at one place (very nice) but reception, staff, bar, breakfast, are all up the road at the posh Mirador Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a budget hotel at barrancas. Located right next to the train station. Take the shuttle or a 10 min walk up the hill to the Mirador sister hotel for the most amazing views of the canion. Breakfast with a view is included at the sister hotel and for 200 pesos they will take you to the adventure park and 3 viewing point and back on time for the train...

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del personal, la comida muy buena, te hacen sentir como un verdadero huésped siempre a disposición de uno. Las vistas increíbles.
Stayed 3 nights in Feb 2024

6/10 Okay

Juanen

Traveled with partner
Naturaleza
Stayed 2 nights in Jan 2024

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un toque muy unico y lindo. Nos gustó muchísimo.
Stayed 1 night in Jan 2024

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia muy agradable en la Barranca del cobre
Muy bonito hotel. Muy campirano. El Único detalle es que no tiene restaurante aunque ofrecen el servicio de traslado gratuito y rápido al hotel hermano donde hay excelente bar y restaurante. Recomiendo ampliamente contratar los alimentos incluidos pues no hay cerca otros lugares para comer
Stayed 1 night in Sep 2023

8/10 Good

claudia

Stayed 3 nights in Jun 2023

6/10 Okay

Alejandro

Stayed 2 nights in May 2023

8/10 Good

julio

Liked: Cleanliness, staff & service, property conditions & facilities
VALE LA PENA ESTE HERMOSO LUGAR
MUY BONITO EL LUGAR, LA HABITCION SENCILLA PERO COMODA LAS ALMOHADAS SON EL PUNTO MALO ESTABAN DURISIMASSS PARECIAN SACOS DE CEMENTO, LAS TOALLAS NECESITAN CAMBIAR POR NUEVAS MUY LIMPIAS PERO DESGASTADAS. LAS COMIDAS DELICIOSAS MUY BUEN CHEF Y EL SERVICIO EXCELENTE TODO EL PERSONAL SUPER AMABLE Y ATENTOS DESDE LAS PERSONAS DE TRANSPORTE ENTRE HOTEL Y HOTELCOMO EMMANUEL Y RAMON LOS MESEROS Y RECEPCION
Stayed 1 night in Apr 2023
Response from hotel barrancas del cobre on May 24, 2023
Gracias por su visita :)

8/10 Good

Arturo, Zapopan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acceso al hotel Mirador y su restaurante con vistas a la Barranca del Cobre. Buena calefacción y mantenimiento del cuarto. Sería mejor que tuvieran WiFi en lugar de TV por Cable y mejorar Colchones de las Camas
Stayed 2 nights in Nov 2022

10/10 Excellent

flor

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Muy bonito hotel, muy agradable los trabajadores, solamente le falta más limpieza
Stayed 2 nights in Jul 2022

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación. Personal siempre al pendiente…. Mil gracias, Un buen lugar de descanso
Stayed 2 nights in May 2022

8/10 Good

Isela

Stayed 2 nights in Nov 2021