Ratings based on 6 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
2.8 Service & staff
3.7 Room comfort
3.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from arizona
what we expectedPosted Sep 13, 2013
Pros: view was beautiful. staff was accommodating. food was filling (breakfast was the best). location - across the street from the train station.
Cons: it does show some wear, but it looks like they are working on that. my guess: it was the only game in town for a while - now working to keep up.
Location: across the street from the train station. other hotels will require transportation. the adventure park (cable car, ziplines) is just a mile walk
we picked this hotel over the other big one because they had a 25% sale on expedia. We read all the reviews and they lived up to the truth. this was a nice room (large, clean, nice bath). no frills (tv, phone, internet) but we knew that. Food was good for the region - by that, i mean: its interior northern mexico. its a bit bland, non-creative. the quality was on par with what you might find in a "cafateria". It served family style (everyone gets the same thing - no choices) but it was satisfying. Rooms: the reviews are correct: best bet is #s 32-52 (best views). 1-5 are the original rooms and were being remodeled (would like to request one of those next time). 10-25 were to the middle and back from the cliff - so you dont get the view. they were remodeling some of the rooms (ours needed the bath remodeled) and from some of the other reviews, I can understand why. But, it was a nice bath, large bath - just a few chipped tiles and peeling paint from a prior fix ... i assume from a leak upstairs where they were remodeling. In a nutshell.... i have been in 5 star rooms and motel six, and this was right in the middle. For those that turn their nose up, I ask....what were your expectations. Read the reviews!!!! Just so you know, the other big hotel on the cliff looks nicer because it is newer. We did visit the lobby and dining room and you could see the contemporary "santa-fe" style (and they had a fantastic patio). Aesthetically, It was nicer
for Familiesby Alfredo
Posted Jul 8, 2013 on Hotels.com
for Everyoneby Lynn from Florida
Unbeliveable viewsPosted Sep 27, 2012
Pros: The view
Cons: The receptionist was less than helpful. She left us stranded for 3 hours waiting for a taxi to go ziplining.
Location: You are afforded views of three canyons.
The views from your balcony are incredible. This hotel is not for anyone who has orthopedic or cardiac problems. The hike to the main lobby area can be challenging if you have any physical problems (multiple stairs, uneven surfaces). The staff will help you with your luggage, to include delivery to the Chepe station. The food in the main dining room was very good, nothing fancy, but good. The dining room was always festively decorated and our waiter was wonderful. He even delivered box lunches to us at the train station.
for Familiesby vick from Arizona
Great location!!! but personal not organizzedPosted Apr 10, 2012
Pros: The location. Rooms have an excellent view from the terrace.
Cons: Confutions wih my reservation.
Great location and enchanting panorama , however the hotel made a big mistake upon my arrival. The hotel canceled my reservation on the Friday of my arrival. I show them my confirmation number as proof of reservation. The Manager apologies, and quickly resolve the problem. During my check out time the front desk reception desk try to charge me for drinks consumption, which I never had but everything was clear up with the staff. The hotel is beautiful but the staff needs to be more organized
for Couplesby Garry from Sydney, Australia
Location, location, locationPosted Mar 14, 2012
Excellent location overlooking Canyon. 2 walking guided tours included, excellent. Hotel rooms a little run down but location more than compensates. Gas heated rooms wonderful. Happy hour good.
Recommendedby A verified traveler from UK
Good overallPosted Jan 5, 2012 on Hotels.com
The staff were more than helpful specially the manager Nena, however it is a bit of a tourist trap. 1.- Food was absolutely terrible except for the burritos con rajas 2.- A lovely man called Camilito pick you up at the station but is only a few steps from the hotel (No need of this) 3.- We went to a walk which was very good but again there is no need to go with someone because there is even a track maybe for longer walks of course but not for the one we did. Apart from these points the place is absolutly stunning and the hotel very cozy!!!