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out of 2 reviews
The views from your balcony are incredible. This hotel is not for anyone who has orthopedic or cardiac problems. The hike to the main lobby area can be challenging if you have any physical problems (multiple stairs, uneven surfaces). The staff will help you with your luggage, to include delivery to the Chepe station. The food in the main dining room was very good, nothing fancy, but good. The dining room was always festively decorated and our waiter was wonderful. He even delivered box lunches to us at the train station.
“Great location!!! but personal not organizzed”
Great location and enchanting panorama , however the hotel made a big mistake upon my arrival. The hotel canceled my reservation on the Friday of my arrival. I show them my confirmation number as proof of reservation. The Manager apologies, and quickly resolve the problem. During my check out time the front desk reception desk try to charge me for drinks consumption, which I never had but everything was clear up with the staff. The hotel is beautiful but the staff needs to be more organized