Ratings based on 214 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

With some effort it could have been great

Posted Jan 6, 2015
This is a nice property. Itvis well maintained and the ambiance is vibrant. The staff was not as friendly and hospitable as they could have been with just a little effort. The room was smaller than I expected. The room attendant did not do a good job of cleaning the room daily. All that seemed to have been done was replenishing of amenities and making the bed. If management increases the standard expected from staff this hotel would be wonderful. All in all I've had much worst experiences so it was an okay experience.
Comment from Hotel Management
Jan 7, 2015 by Justin, Hotel Management
We appreciate your feedback and apologize that your stay was anything but the best.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2014
I stayed only for one night because my friends were having their Wedding there. Overall it was a good experience. They let me do early check in since a room was available. The room did not have a good view but that was ok. The wifi did not work on my room and they don't offer complimentary breakfast but I guess that could be a standard policy now days.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Charleston SC

convenient to Heron Bay golf facilities.

Posted Dec 23, 2014
About what you would expect from a Marriott. Very friendly/helpful staff. Not a fan of paying $5 to self park in a suburban hotel and $9.99 for internet (this is 21st century). A few quick dining options close to hotel, but plan to drive 15-25 minutes to access good restaurants.
Comment from Hotel Management
Dec 24, 2014 by Justin, Hotel Management
Thank you for staying with us and for providing feedback. We hope you come back and see us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
Cofortable and affiordable for a weekend shopping stay
Comment from Hotel Management
Dec 9, 2014 by Justin, Hotel Management
Thank you for choosing to stay with us and providing some feedback. We hope you come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Dec 3, 2014
Pros: Modern, clean. Good service.
Cons: No safe in my room. Perhaps I should have requested it and missed on this one.
Location: Beach. Golf. Sun. Shopping.
The hotel is beautiful. Rooms are very nice, clean and modern. Staff and service is excellent. Facilities such as pool and workout room are great. I will be returning to the area and will stay there again.
Comment from Hotel Management
Dec 24, 2014 by Justin, Hotel Management
Kevin, we look forward to seeing you again down the road. Thanks for the feedback.
3 out of 5
by A verified travelerfrom Oakville,Ontario

Average hotel in residential area

Posted Nov 23, 2014
Pros: The price was not expensive.
Location: Residential area with Walmart near y
There was no safe or fridge in room. There was not much going on around hotel but it was in quiet area so traffic was not heavy. There was golf course on site but the course condition was not good. It needs some maintenance. It was classed as platinum course but I think it was more like a gold level course. The greens were not in good shape and some bunkers were not filled with sand. Our friends came back one evening and their room key was not working. Apparently their room was mistakenly given to someone else. Luckily the cleaning lady said that the room was already occupied when the people came to the room . The hotel was not fully booked when we visited.
Comment from Hotel Management
Nov 30, 2014 by Justin, Hotel Management
Thank you for staying with us and your feedback. I will look into the housekeeping issue you mentioned as I have not heard of this before. We do have safes and fridges on property, let us know and we will make sure you have one next time.
3 out of 5
Recommended
for Everyone
by A verified traveler

Room cleaning

Posted Nov 5, 2014
stayed four nights - 2nd night the room was never serviced - when returned to my room at 9 pm that evening, had to get staff to come and clean room,
Comment from Hotel Management
Dec 24, 2014 by Justin, Hotel Management
Thank you for staying with us and for providing your feedback. We will use this to improve and can assure you it will not happen again should you return to our hotel.
5 out of 5
Recommended
for Families
by vivianfrom Riverdale

Satisfied

Posted Oct 20, 2014 on Hotels.com
i was in town for a relative's funeral and the accommodations were perfect for my one night stay...one thing..you have me down as Deanna and my name is Vivian
Comment from Hotel Management
Dec 24, 2014 by Justin, Hotel Management
Vivian, thank you for the kind words. We hope you come back and see us under better circumstances.
5 out of 5
Recommended
for Shopping
by Pooz Familyfrom Brasil

We always come back!

Posted Oct 15, 2014 on Hotels.com
It has been 4 years we stay at this hotel... and we are never disappointed!
Comment from Hotel Management
Dec 24, 2014 by Justin, Hotel Management
Thank you for your loyalty!
5 out of 5
Recommended
by A verified traveler

Posted Sep 22, 2014 on Hotels.com
Comment from Hotel Management
Dec 24, 2014 by Justin, Hotel Management
Thank you for taking the time to respond in regards to your stay. We are delighted to hear that you enjoyed your visit.