Dear Jim first of all, a great apology for not meeting expectations, we are working hard for continuous improvement, we hope you will give us a new opportunity to serve you.

Dear Rebecca, thank you for your comment, it is very useful to us, so we are working on continuous improvement, we hope you give us a new opportunity to serve you.

Estimado Misael gracias por su comentario, estamos trabajando en la mejora, esperemos nos de una nueva oportunidad de atenderlo.

Estimado Abraham agradecemos su puntuación , esperamos que en su próxima visita podamos cumplir al 100 sus expectativas.

Buenos días estimado Jorge, tomaremos en cuenta sus comentarios para mejorar nuestros servicios.Lamentamos los incidentes sucedidos y le prometemos mejorar nuestros servicios.

Estimado Francisco muchísimas gracias por su calificación, lo esperamos pronto.

Dear Lilvia, we greatly appreciate your comment which helps us to improve, we are working on the part of our restaurant so that in your next stay we can surprise you

Estimado Carlos lamentamos profundamente que haya tenido una mala experiencia con nosotros, por lo que le pido una disculpa y le reitero estamos a sus ordenes.

Estimada Carla una enorme disculpa por los inconvenientes, hemos trabajo en la mejora continua para poder brindarle un excelente servicio. Deseando que nos de una oportunidad próximamente.

Estimado Orlando, agradecemos tus comentarios y te esperamos pronto ¡saludos!

Estimado Robert muchas gracias por su preferencia, esperamos verle pronto de nueva cuenta. Saludos Cordiales

Estimada Itzel muchas gracias por su preferencia, esperamos verle pronto de nueva cuenta. Saludos Cordiales

Estimado huésped, agradecemos mucho su comentario el cual tomaremos en cuenta para mejorar.

Your comments are very important to us, as they help us to continue improving, we will certainly take them into account, so we appreciate your time to tell us the experience of your stay. We look forward to your visit. Sincerely Rafael Santoyo V. General Manager

Your comments are very important to us as they help us to continue improving, so we appreciate your time in letting us know the experience of your stay. It would help us a lot if you could contact us by some private means and know with which person was reported and the reason for the null follow-up that was granted, in order to take action in this regard. Sincerely Rafael Santoyo V. General Manager

Sus comentarios son muy importantes para nosotros ya que nos ayudan a seguir mejorando, por lo que agradecemos su tiempo en permitirnos conocer la experiencia de su estancia. Esperamos nuevamente su visita. Atentamente Rafael Santoyo V. Gerente General

Your comments are very important to us as they help us to continue improving, so we appreciate your time in letting us know the experience of your stay. We look forward to your visit. Sincerely Rafael Santoyo V. Gerente General

Your comments are very important to us as they help us to continue improving, so we appreciate your time in letting us know the experience of your stay. We look forward to your visit. Sincerely Rafael Santoyo V. General Manager

Dear guest, thank you for your time and let us know your comments about your stay with us, at the same time I offer an apology for the inconvenience caused. Rest assured that your recommendation is being attended to in each and every one of the points indicated with the strict application of our quality standards and personally that this is done and avoid these actions towards our customers. Best regards Rafael Santoyo V. General Manager

Por su calificación estamos poniendo mayor cuidado en la observancia de nuestros manuales de calidad para obtener su mayor satisfacción. Saludos. Rafael Santoyo V, Gerente General.

Su calificación es muy importante para nosotros ya que nos ayuda a seguir mejorando, por lo que agradecemos su tiempo en permitirnos conocer la experiencia de su estancia. Esperamos nuevamente su visita. Atentamente Rafael Santoyo V. Gerente General

Sus comentarios son muy importantes para nosotros ya que nos ayudan a seguir mejorando, por lo que agradecemos su tiempo en permitirnos conocer la experiencia de su estancia. Esperamos nuevamente su visita. Atentamente Rafael Santoyo V. Gerente General

Dear guest, thank you for your comments. They are important to us. It is very motivating to know that we meet your expectations. We will be waiting for you on your next visit to this beautiful city of Orizaba Veracruz. Best regards Rafael Santoyo General Manager.

Dear Alejandro, thank you for your time in sending us your comments about your stay with us. It is very important for us and we offer you an apology for the inconvenience caused. I mentioned that I am paying more attention and especially with our standards to our maintenance in order to avoid this type of discomfort in our clients that, like you, favor us. Best regards. Rafael Santoyo General Manager.

Dear Pedro, thank you for your time in sending us your comments about your stay with us. for that reason we offer you an apology for the series of inconveniences to the services rendered. This commits us to perform our work in a better way and avoid these nonconformities with the clients that favor us. A. Rafael Santoyo Valenzuela. General Manager

Estimado huésped, gracias por su valoración a nuestros servicios, durante su estancia. Pondremos un mayor esfuerzo a fin de obtener, su entera satisfacción. Saludos. Rafael Santoyo V. Gerente General.