Indoor pool

Reviews of Imperial Hotel

4 out of 5
Imperial Hotel
76 South Mall Street, Cork, Cork

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1006 reviews" "
Rating 8 - Good. 292 out of 1006 reviews" "
Rating 6 - Okay. 88 out of 1006 reviews" "
Rating 4 - Poor. 29 out of 1006 reviews" "
Rating 2 - Terrible. 15 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Great location. Bathroom is outdated and air conditioning isn’t great.
Stayed 2 nights in Mar 2024

10/10 Excellent

robert

Traveled with partner
Liked: Amenities
Aideen on reception was so helpful and knowledgeable we really appreciated this as it was our first time in cork
Stayed 2 nights in Mar 2024
Response from Kellieanne Field - Reservations Agent on Mar 19, 2024
Hi Robert.Many thanks for your kind feedback. Aideen is a highly valued member of The Imperial Family. We are delighted to see that you had a full rate experience in Cork and we hope to welcome you back again in the near future.Warm regards,Kellieanne

6/10 Okay

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, noisy at night. Strange experience at check in.. checked in and then went out. Came back and was able to access my room. Reception had put me in the wrong room and then removed my stuff whilst I was out. Had to then go to reception to discover all this. New room bigger than original, but all a bit odd and as a lone female traveller felt a bit uncomfortable as my return was at 10pm.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniil

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Always glad to see and experience charming and warm Irish hospitality! Nothing else to add.
Stayed 1 night in Mar 2024
Response from Kellieanne Field - Reservations Agent on Mar 12, 2024
Hello, Daniil.Thank you for your kind feedback.We are delighted to hear that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Sonja

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Beautiful property with an amazing bar and incredible service.
Stayed 2 nights in Mar 2024
Response from Kellieanne Field - Reservations Agent on Mar 12, 2024
Hello, Sonja.Thank you for your kind feedback.We are delighted to hear that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Eugenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with lots of character and very friendly staff
Stayed 2 nights in Feb 2024
Response from Kellieanne Field - Reservations Agent on Mar 1, 2024
Hello, Eugenia.Thank you for sharing your kind feedback.We are delighted to hear that you had an enjoyable stay with us. We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

8/10 Good

Anna

Traveled with partner
comfortable bed, traditional and historic hotel
Stayed 1 night in Feb 2024
Response from Kellieanne Field - Reservations Agent on Feb 9, 2024
Hello, Anna.Thank you for your kind feedback.We are delighted to hear that you had a comfortable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kellieanne Field - Reservations Agent on Feb 9, 2024
Hello, Crystal.Thank you for your 5 out of 5 rate.We are delighted to see that you had a 5-star stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Wayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great welcome, great cocktails !
Well situation central, lovely hotel with a great atmosphere and great rooms.
Stayed 2 nights in Dec 2023
Response from Kellieanne Field - Reservations Agent on Dec 19, 2023
Hello, Wayne.Thank you for your kind feedback.We are delighted to hear that you had an enjoyable stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

8/10 Good

Gillian

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Kellieanne Field - Reservations Agent on Dec 20, 2023
Hello, Gillian.Thank you for your kind 4 out of 5 rate.We hope you enjoyed your stay with us and look forward to welcoming you back again in the near future.Warm regards,Kellieanne

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We reserved a Premium Double Room with a Queen Bed that shows on both Expedia and the Imperial websites. We did not receive that room. We received a Classic Room. We did not get what we paid for. We would never have booked the room had we known it was the room we would receive. Did I mention that our thermostat was broken, and we had to call down every time we needed the temperature changed? Also, they do not have a light over the mirror in the bathroom. I will never recommend The Imperial and will think twice before using Expedia for future reservations.
Stayed 4 nights in Oct 2023

8/10 Good

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. The front staff are incredibly helpful and aware of what one might need. The hotel is lovely and well maintained. Housekeeping staff were also great. It is difficult to judge the restaurant as we had only one meal, but on the basis of that meal we decided not to have breakfast there, especially since the cost was the highest we say in 4 weeks in Ireland. On the basis on this three days stay we would certainly stay there again.
Stayed 4 nights in Oct 2023
Response from Kellieanne Field - Reservations Agent on Dec 20, 2023
Hello, Annette.Thank you for your kind feedback.We are thrilled to hear that enjoyed your stay with us. Hopefully you might get to try our lovely breakfast available in Sketch our main restaurant next time.We do look forward to welcoming you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

jeanene

Stayed 1 night in Oct 2023
Response from Kellieanne Field - Reservations Agent on Oct 28, 2023
Hi Jeanene.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this hotel!
Stayed 3 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 19, 2023
Hi Michelle.Thank you for your kind feedback.I am delighted to hear that you love our hotel. We do hope to welcome you back again in the near future.Warm regards,Kellieanne

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kellieanne Field - Reservations Agent on Oct 11, 2023
Hi Linda.Thank you for your kind rate.We are delighted to see that you had a lovely stay with us. We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An amazing stay! Great location for city activities, parking near by, and friendly staff.
Stayed 6 nights in Oct 2023
Response from Kellieanne Field - Reservations Agent on Oct 10, 2023
Hi Nicholas.Thank you for your kind feedback.We are delighted to hear that you has an amazing stay with us. We do hope to welcome you back again to us in the near future.Warm regards,Kellieanne

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice room. The hotel is gorgeous with beautiful chandeliers. The bar was nice and we had a very good dinner in the restaurant.
Stayed 1 night in Oct 2023
Response from Kellieanne Field - Reservations Agent on Oct 5, 2023
Hello, David.Thank you for your kind feedback.I am delighted to hear that you had a lovely stay with us and enjoyed our dining outlets.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

6/10 Okay

Tess

Traveled with group
Liked: Room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 3, 2023
Hi Karen.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Imperial Hotel
The staff was very helpful. The concierge helped arrange day trips which was great. An older hotel with a lot of history, but did not feel old.
Stayed 4 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 3, 2023
Hello, Lois.Thank you for your kind feedback. We are delighted to hear that you had an enjoyable stay with us.We do hope to welcome to back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 3, 2023
Hello, Anonymous.Thank you for you 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
From the moment we checked in to the checkout, the facilities and service staff was outstanding.
Stayed 2 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 3, 2023
Hello, Robert.Thank you for your lovely feedback.We are delighted to hear that you had an enjoyable stay with us. We do look forward to welcoming you again in the near future.Warm regards,Kellieanne Field

8/10 Good

Kimberly D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 3, 2023
Hello, Kimberly.Thank you for your kind rate.We are delighted to see that you had an enjoyable stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

EUGENE T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long over due
Taking a long overdue vacation . Very enjoyable but was a lot of rain due to some storms in Europe
Stayed 1 night in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 3, 2023
Hello, Eugene.Thank you for your kind feedback.We are delighted to hear that you had an enjoyable stay with us. We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

rosetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Sep 27, 2023
Hi Rosetta.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay at our hotel.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Antoinette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel with lots of ambiance.
Stayed 2 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Sep 27, 2023
Hi Antoinette.Thank you for your kind feedback and lovely compliment's.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Sep 22, 2023
Hi Natalie.Many thanks for your 10 out of 10 rate.We are delighted to see that you had an enjoyable stay with us at The Imperial.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Bad AC, Hot rooms.
This hotel advertises having air conditioning and ours did not work. There was no solution to fixing this problem. Don't advertise AC if it doesn't work. During a hot summer trip this was very inconvenient.
Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel Wonderful staff… breakfasts could do with more variety but still nice… loved the location very central Amy in the spa was the best facial therapist ever! And so warm and friendly.
Stayed 5 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Sep 22, 2023
Hello, Christine.Many thanks for your lovely feedback.We are delighted to hear that you had an enjoyable stay with us. We do hope to welcome you back again in the near future.Warm regards,Kellieanne

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for getting around, but parking was a pain, both for unloading luggage and for storing car. Staff was helpful. Air conditioning needs upgrade.
Stayed 1 night in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 12, 2023
Hello, John.Thank you for your feedback.We do have a loading bay right outside the entrance of the Imperial Hotel. Help can be provided with your luggage to be stored or delivered to your room for you while you park. Indeed the carpark is not onsite due to the structure of our over 200 years old building but we have a discounted rate with a private owned carpark which is a 3-minute drive from the hotel.We do hope to welcome you back to us again in the near future.Warm regards,Kellieanne

10/10 Excellent

Mark

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of all my travels this was the best i have experienced. The lobby is beautiful. The room was spacious and comfortable. The staff was 1st class. I loved the area with all the dining options. The only draw back was the parking, about a 1/4 mile away with no valet option. Aimee was so nice. Appreciated her professionalism.
Stayed 2 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Sep 13, 2023
Hello, Mark.Thank you for your kind feedback.We are delighted to hear that you had a very much enjoyable stay with us.As a 200 year old hotel, indeed we do not have parking on site but the 2 modern, secure car parks where we have negotiated special rates for our guests are just 500 metres away.We do look forward to welcoming you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Neasa

Stayed 1 night in Sep 2023
Response from Kellieanne Field - Reservations Agent on Sep 13, 2023
Hello, Neasa.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay at our hotel.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

8/10 Good

Lai-Shang

Stayed 2 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 12, 2023
Hello, Lai-Shang.Thank you for your rate.We hope that you had a comfortable stay with us and do hope to welcome you back again in the near future.Warm regardsKellieanne

10/10 Excellent

gerber

Stayed 1 night in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 3, 2023
Hello, Gerber.Thank you for your kind rate.We are delighted to see that you had an enjoyable stay with us and we do hope to welcome you back in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
This is a spectacular place!
Stayed 1 night in Sep 2023
Response from Kellieanne Field - Reservations Agent on Sep 6, 2023
Hello, Keri.Thank you for your kind feedback.We are delighted to hear that you have a spectacular stay.We do hope to see you return and we can welcome you back to our hotel in the near future.Warm regards,Kellieanne

10/10 Excellent

Yvette, Thousand Oaks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with an incredible history. Although I did have to take a taxi from the train station, it was worth the stay! Received an upgrade - although the windows were frosted, so not much of a view. PLENTY close to shopping, restaurants and downtown! Also, not a far walk to catch my excursion with Paddywagon tours. A very wonderful stay!
Stayed 2 nights in Aug 2023
Response from Kellieanne Field - Reservations Agent on Sep 6, 2023
Hello, Yvette.Thank you for your lovely feedback.We are delighted to hear that you had an enjoyable stay at our hotel and enjoyed your time downtown. Our hotel is indeed so central been walking distance to all the main outlets.We do hope to see you return and we can welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Kassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel. I would stay here again and again!
Stayed 2 nights in Aug 2023
Response from Kellieanne Field - Reservations Agent on Sep 6, 2023
Hello, Kassandra.Many thanks for your kind feedback.We are delighted to see that you had a lovely stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

4/10 Poor

Dermot

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience. Hotel has great history. Would stay here again any day.
Stayed 1 night in Aug 2023
Response from Kellieanne Field - Reservations Agent on Sep 6, 2023
Hello, Craig.Thank you for your kind feedback.We are delighted to hear that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kellieanne Field - Reservations Agent on Sep 6, 2023
Hello, Marie.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us. We do hope to welcome you back to our hotel again in the near future.Warm regards,Kellieanne

10/10 Excellent

Liping

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendly staff
Stayed 1 night in Aug 2023
Response from Kellieanne Field - Reservations Agent on Aug 31, 2023
Hello, Liping.Thank you for your feedback.We are delighted to see that you had an enjoyable stay with us.We do hope to welcome you back again in the near furture.Warm regards,Kellieanne

10/10 Excellent

Richard

Stayed 1 night in Aug 2023
Response from Kellieanne Field - Reservations Agent on Aug 30, 2023
Hello, Richard.Thank you for your 10 out of 10 rate.We are delighted to see that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Siobhain

Stayed 1 night in Aug 2023
Response from Kellieanne Field - Reservations Agent on Aug 29, 2023
Hello, Siobhain.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us.We do hope to welcome you back again in the bear future.Warm regards,Kellieanne

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic hotel with great staff
Lovely reception staff! I was informed I got an upgrade on my room! It was a fantastic room! Very comfortable bed! I had an issue with the sink stopper which they fixed when I brought the attention of the concierge. Great cocktail bar staff! A special mention to Reece for recommendations on drinks and venues around Cork town.
Stayed 1 night in Aug 2023
Response from Kellieanne Field - Reservations Agent on Sep 6, 2023
Hello, Ed.Thank you for your lovely feedback.We are delighted to hear that you had an enjoyable stay with us. We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cork stay
Very nice hotel would definitely stay again breakfast is amazing cooked options are really good quality
Stayed 1 night in Aug 2023
Response from Kellieanne Field - Reservations Agent on Aug 29, 2023
Hello, Joe.Thank you for your kind feedback.We are delighted to see that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

6/10 Okay

Manoush

Disliked: Property conditions & facilities
Property is in need of updating. Shower leaks all over the floor. Mold / mildew on the wood below tub. Slippery wet floor
Stayed 2 nights in Aug 2023

10/10 Excellent

Ray

Stayed 1 night in Aug 2023
Response from Kellieanne Field - Reservations Agent on Sep 13, 2023
Hello, Ray.Thank you for your kind rate.We are delighted to see that you had a very enjoyable stay with us.We do help to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Ini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to Book Again!
Amazing stay! Will be the go to moving forward for trips to Cork.
Stayed 1 night in Aug 2023
Response from Kellieanne Field - Reservations Agent on Aug 22, 2023
Hello, Ini.Thank you for your 10 out of 10 rate.We are delighted to see that you had a lovely stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kellieanne Field - Reservations Agent on Aug 22, 2023
Hello, Therese.Thank you for your 10 out of 10 rate.We are delighted to see that you had a lovely stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kellieanne Field - Reservations Agent on Aug 22, 2023
Hello, Phil.Thank you for your 10 out of 10 rate.We are delighted to see that you had a lovely stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne