Lobby

Reviews of Red Roof Inn & Suites Cornelius – Lake Norman

2 out of 5
Red Roof Inn & Suites Cornelius – Lake Norman
20740 Torrence Chapel Rd, Cornelius, NC

Reviews

7.0

Good

Rating 10 - Excellent. 66 out of 273 reviews" "
Rating 8 - Good. 98 out of 273 reviews" "
Rating 6 - Okay. 43 out of 273 reviews" "
Rating 4 - Poor. 35 out of 273 reviews" "
Rating 2 - Terrible. 31 out of 273 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Cuyahoga Falls

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Mar 2, 2024
Dear Richard,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. It's so heartwarming to hear that you found our hotel to be a nice place to stay, prompting your 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieve that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review and we look forward to your next stay at Red Roof. Sincerely,Red Roof Management

8/10 Good

Rene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ares has shops eating. you can walk to all of them
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 28, 2024
Dear Rene,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. I am happy you were pleased with the area in which we reside because of our close proximity to restaurants, you were able to enjoy. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieve that with your visit, prompting your 4/5 score. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 Good

Rene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is older. So in some spots show's *But it's clean the clean it all the time beads are clean I see them when im around. property is clean.
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 26, 2024
Dear Rene,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. You indicated that the appearance of the property did not meet your expectations, which was truly disheartening to hear. However, it was great to hear that you were pleased with the cleanliness of our facility. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 Good

Rene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a older property. But it's clean cept up neighbor hood you can ealk around. so it a good spot
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 25, 2024
Hello Rene, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Cornelius – Lake Norman. I'm thrilled to see that you loved the cleanliness of the property, prompting your 4/5 score. However, I was saddened to see that the property was not to your liking. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Rene

Business traveler
Liked: Cleanliness, staff & service, amenities
It's a older place but clean. Neighbor hood not bad . you can get stuff walking around it.
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 24, 2024
Hello Rene, The team and I at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding our cleanliness and convenient proximity to stuff. Our apologies for the location. We hope you will return so that we can provide you an even superior experience the next time you visit Red Roof. Thank you again for sharing your experience. Sincerely, Red Roof Management

10/10 Excellent

Richard, Cuyahoga Falls

Traveled with pets
Good place
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Feb 7, 2024
Dear Richard,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Feb 1, 2024
Hello Allison, The staff at the Red Roof Inn & Suites Cornelius – Lake Norman and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Beth

Stayed 3 nights in Dec 2023
Response from Nishaye RediResponse Specialist on Feb 1, 2024
Hello Beth,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Cornelius – Lake Norman. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was so lame.
Breakfast was so lame. Don't want to get into the details but don't bother staying here - go somewhere else.
Stayed 1 night in Dec 2023
Response from sd on Dec 25, 2023
I am sorry to hear that your stay at our property was not the best. I have looked into breakfast options & pass it on to management your feedback is very important to us.I do apologies for the inconvenience.

10/10 Excellent

Lindy

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Jan 13, 2024
Hello Lindy, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Dec 19, 2023
Hello Cathy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

6/10 Okay

Donald

Disliked: Property conditions & facilities
Not what they say comes with it
Stayed 1 night in Nov 2023
Response from sd on Dec 25, 2023
I do apologies for the inconvenience you had. We would like to serve you better and your feedback is important to us.

8/10 Good

Jerrold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 15, 2023
Hello Jerrold,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Monique

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Red roof Inn
The room was clean. The shower could use an update. All in all it was pretty good.
Stayed 1 night in Oct 2023
Response from sd on Oct 24, 2023
Thank you for the feedback. We will look into shower and pass this to management

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Room issues, not quite breakfast.
First room stunk of cigarette smoke, went back to front desk and got a room change. Second room was clean and didn't smell. The phone didn't work. Phone jack pulled out of wall. Exhaust fan in bathroom didn't work. No tissues. Metal bed frame and skirt around the base of the bed was very loud. Made noise every time you moved. Front desk was notified. The breakfast was disappointing. Bread, bagel, english muffin, instant oatmeal, butter, cream cheese, coffee, milk, cheerios. Not even juice.
Stayed 1 night in Oct 2023
Response from sd on Oct 24, 2023
Sorry for the experience you had our property though its smoke free hotel but smell gets in the room when guest are smoking outside of the rm sorry to hear phone did not work and no juice we going to put everything in place by discussing with management.We appreciate your comment and looking forward to serve you better next visit

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infestation!
Room was infested with roaches. Tried to get a refund but couldn’t. Best they could do was move me to a different floor/room. Wasn’t comfortable due to the fear of bugs in the new room. New room was remodeled and clean, but won’t book here again.
Stayed 2 nights in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 22, 2023
Hi Joshua,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel, please accept our most sincere apologies. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Thank you again for your review.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

6/10 Okay

Brenda

Traveled with partner
Liked: Staff & service
It didn't seem very clean. And lots of noise from traffic and guests. But was inexpensive,
Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 22, 2023
Hi Brenda,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. I'm glad our prices were to your liking, however, you indicated our hotel's cleanliness was inadequate, our apologies for any inconvenience. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

2/10 Terrible

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheets and towels were stained. Tub was FILTHY. Bathroom had water leak problem that had to pit down towels to keep from flooding the floor. Mildew between door frame and wall showed that water leak had been there for a long time. One of the beds had black stains on the fitted sheet that no way the maid did not see but put on anyway. The other fitted sheet was stained and washed poorly. Had to take the cleaner flat sheet from the other bed to cover up the stains in order to sleep on it. Pathetic that had to be done. Hairs in the tub had to be washed out before use. Refrigerator was long past due to be replaced. The gasket seal around the door ws almost completely off in the lower corner and had to push the door hard to close it to keep things in fridge cold. The only positives were that the staff was very nice and friendly, and the floors in main room and counter tops appeared to be the only real cleaned surfaces. Bathroom floor gross and of course had to out towels down to mop up the leaking water.
Stayed 2 nights in Sep 2023
Response from Linton Red Roof Management Rediresponse Specialist on Oct 4, 2023
Dear Stephen,Thank you for telling us about your recent visit to RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. I was happy to read that our nice and friendly staff pleased you. However, I was saddened to read that the uncleanliness of the bathroom floor, the possible stained towels and the other concerns expressed hindered your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Linton Red Roof Management RediResponse Specialist on Oct 4, 2023
Hello Brenda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 Okay

Cathy

Traveled with partner
Disliked: Property conditions & facilities
Room had issues with no working telephone wires hanging out wall, and cigarette burns all over the tub. Felt overpriced for type of room.
Stayed 1 night in Sep 2023
Response from Sashauna Red Roof Management on Sep 30, 2023
Dear Cathy,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the issues with no working telephone wires hanging out the wall, the cigarette burns all over the tub and the other concerns you listed which hindered your stay. I have shared your feedback with management in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

PABLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 17, 2023
Thank you for taking a moment to leave a review, Pablo. The staff and I at the Red Roof Inn & Suites Cornelius – Lake Norman appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Aug 2023
Response from Gabrielle RediResponse Specialist on Sep 17, 2023
Thank you for taking a moment to leave a review, Edgar. The staff and I at the Red Roof Inn & Suites Cornelius – Lake Norman appreciate your 5/5 score following your stay. I am happy that you had a great stay with us. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

Rajesh

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not a decent place. Bedsheets are not changed and they have stains all over. Had to change rooms
Stayed 1 night in Aug 2023
Response from Sharma RediResponse Specialist on Aug 30, 2023
Dear Rajesh,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. I am sorry that your experience did not meet your expectations due to our hotel not being up to your standards and the stained linens you mentioned.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,SharmaRed Roof Management RediResponse Specialist

10/10 Excellent

Stanley

Stayed 4 nights in Aug 2023
Response from Gabrielle RediResponse Specialist on Sep 17, 2023
Thank you for taking a moment to leave a review, Stanley. The staff and I at the Red Roof Inn & Suites Cornelius – Lake Norman appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

6/10 Okay

Deshawn

IT was okay for the price
Stayed 2 nights in Aug 2023
Response from Dannielle Rediresponse Specialist on Aug 16, 2023
Dear Deshawn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with a more comfortable stay in the future.Sincerely,Dannielle Red Roof Management

6/10 Okay

Keith

Stayed 1 night in Aug 2023
Response from Dannielle Redirfesponse Specialist on Aug 16, 2023
Hello Keith, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cornelius - Lake Norman and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 Excellent

Richard

Stayed 1 night in Aug 2023
Response from Sharma RediResponse Specialist on Aug 29, 2023
Hello Richard,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Great stay!!
Stayed 1 night in Jul 2023
Response from Dannielle Rediresponse Specialist on Aug 1, 2023
Dear Lynette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Dannielle Red Roof Management

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Loved the location stayed here before
Stayed 1 night in Jul 2023
Response from Olivia RediResponse Specialist on Jul 24, 2023
Dear Michael,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your 5/5 score and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Oniel Rediresponse Specialist on Jul 7, 2023
Hi Melvin,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius - Lake Norman. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

2/10 Terrible

virginia

Traveled with pets
Disliked: Cleanliness, property conditions & facilities
Dated- dirty-cigarette burns-non- smoking room smelled like smoke.
Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on Jul 7, 2023
Hello Virginia,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn & Suites Cornelius - Lake Norman. Please accept our most sincere apologies for the concern you described regarding non-smoking room smelling of smoke. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

2/10 Terrible

Michael

Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
By far the most disgusting hotel I’ve ever stayed in. Dirt, stains, scratches and dents all over the doors, walls, bed, and dead bugs and spiderwebs all over the room, including a pile of ashes swept under the air conditioner. The room stunk so bad of cigarette smoke as if it’s embedded into the walls from 40 years of smoking inside. I barely slept. Ironically they charge a $100 incase of damage, but the room was already so damaged it honestly couldn’t be any worse. I called the front desk to report how gross it was and she told me the hotel is full or they’d switch me. Was surprising since there were only a few cars in the parking lot…. Never again.
Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on Jul 3, 2023
Hello Michael,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius - Lake Norman. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the room smelling of smoke and its cleanliness. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this property. It is clean. Located in a safe neighborhood
Stayed 2 nights in Jun 2023
Response from SD on Jun 13, 2023
THANK YOU FOR TAKING TIME TO WRITE REVIEWS WE APPRECIATE BUSINESS & WOULD SEE YOU AGAIN TO SERVE YOU.THANKS

10/10 Excellent

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. The location is wonderful, near shops and restaurants. I recommend this hotel. Price is good
Stayed 1 night in Jun 2023
Response from SD on Jun 13, 2023
THANK YOU FOR TAKING TIME TO PUT REVIEWS FOR OUR PROPERTY. WE WOULD LIKE TO SERVE YOU AGAIN IN NEAR FUTURE& THANKS FOR STAYING WITH USTHANKS

4/10 Poor

MARK

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was overpriced for what was offered. The "breakfast" only included coffee, two types of cereal, a gallon of milk from the local grocery store in a fridge, and packets of swiss miss. On the bright side, the lobby was clean, whereas the rooms were partially renovated but I appreciated the nice hardwood floors as opposed to crusty carpet.
Response from SD on Jun 13, 2023
I AM SORRY TO LEARN YOU WERE DISAPPOINTED WITH OUR BREAKFAST AND HIGH PRICE BUT WE DO SERVE BAGELS ENGLISH MUFFINS YOU MUST HAVE MISSED WE WILL CORRECT THIS IN FUTURE, AND THATS FOR THE FEEDBACK

4/10 Poor

Angie

Traveled with family
Liked: Staff & service
Beds were hard and uncomfortable, bathroom was tiny and didn’t have a fan so it was very hard to take a shower and then get out and get dressed. Also, the hotel was very close to the interstate and all you hear is cars driving by.
Stayed 2 nights in May 2023
Response from Abigail RediResponse Specialist on Jun 3, 2023
Hello Angie,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Cornelius - Lake Norman. I'm sorry that your stay was less than satisfactory. You indicated that you were unsatisfied with the comfortability of the bed, the noise disturbances caused by traffic nearby and the other concern you mentioned. We will take your comments into consideration to make changes to improve our customer experience. It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AbigailRediResponse Specialist

8/10 Good

Jaime

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely better than my expectations. Seemed like they just updated everything, very nice
Stayed 2 nights in May 2023
Response from Sharma RediResponse Specialist on Jun 1, 2023
Hello Jaime,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. I am happy to read your comments regarding we definitely met your expectations, you found our hotel to be newly updated with everything, and very nice prompting your 4/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for your kind words. We look forward to welcoming you back in the future!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Nancy

Stayed 1 night in May 2023
Response from Linton Rediresponse Specialist on May 21, 2023
Dear Nancy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cornelius - Lake Norman and I are happy to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely, Linton Rediresponse Specialist

8/10 Good

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Linton Rediresponse Specialist on May 7, 2023
Dear Vincent,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cornelius - Lake Norman and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

2/10 Terrible

Laurie

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the road from a great food market
Stayed 1 night in May 2023
Response from Linton Rediresponse Specialist on May 7, 2023
Thank you for sharing your review, Laurie. Our staff at the Red Roof Inn & Suites Cornelius - Lake Norman appreciate your feedback following your recent visit. It's great to read that our close proximity to the great food market was convenient to your travels. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2023
Response from Linton Rediresponse Specialist on May 7, 2023
Hello Larry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cornelius - Lake Norman and I are happy to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Regards,LintonRediresponse Specialist

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This a nice clean hotel close to restaurants and great location
Stayed 1 night in May 2023
Response from Linton Rediresponse Specialist on May 7, 2023
Dear Cathy,Thank you for sharing your thoughts following your recent experience at the Red Roof Inn & Suites Cornelius - Lake Norman. It's so rewarding to read that our clean hotel, close proximity to restaurants and convenient location met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Tracy, Leesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and rooms were very clean. Nice walk in shower and the picture is the room you will get. Staff was very helpful and friendly. They do not have breakfast anymore since COVID but that was not a deal breaker for me. Be prepared to pay $100 deposit--you get it back after the room is inspected but just FYI. Overall great for the price paid and I have stayed here a few times in the past.
Stayed 2 nights in Apr 2023
Response from Linton Rediresponse Specialist on May 3, 2023
Thank you for sharing your review, Tracy. Our staff at the Red Roof Inn & Suites Cornelius - Lake Norman appreciate your feedback following your recent visit. It's so heartwarming to read your remarks regarding our friendly staff and value-based rooms. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRediresponse Specialist

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Older property, but decently taken care of. Staff is friendly. You can tell the rooms are dated, even though they have been updated. Paint needs touching up among other smaller things. Good place to stay for a quick night or two. Just remember, it's not the Marriott.
Stayed 2 nights in Apr 2023
Response from Linton Rediresponse Specialist on May 3, 2023
Dear James,Thank you for telling us about your recent experience at the Red Roof Inn & Suites Cornelius - Lake Norman. I'm happy to read that our friendly staff and well maintained hotel earned your 4/5 score. Your suggestion pertaining to painting will be taken into consideration as we strive to improve the quality of our services and guest experience. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived to the property. Checked in . My bed was very very squeaky. Simone gave me another room that was sooo much better. She made my stay complete & very comfortable I couldn’t thank her enough. She is very professional & very nice . Give her a pay raise 🙏💯.
Stayed 3 nights in Apr 2023
Response from SD on Apr 28, 2023
Thank you for your feedback we appreciate to find out how my staff are doing to make your stay comfortable, and for sure we will pass this comment to her. will pass it to the management team too.

10/10 Excellent

Melissa, Charleroi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2023
Response from Adraine RediResponse Specialist on Apr 14, 2023
Dear Melissa, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Cornelius - Lake Norman. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our hotel which you found to be a nice place. Positive feedback like yours is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Adraine RediResponse Specialist

8/10 Good

Ann M.

Stayed 1 night in Apr 2023
Response from Samantha RediResponse Specialist on Apr 6, 2023
Thank you for your positive rating, Ann. Myself and the staff at the Red Roof Inn & Suites Cornelius - Lake Norman value you as our guest and appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely, Samantha RediResponse Specialist

8/10 Good

Doug

Liked: Property conditions & facilities, room comfort
Comfortable basics
Room was comfortable. Big bathroom with loads of counterspace to put your toiletries. My wife spilled a little water on the hardwood look floor and when we wiped it up we noticed the towel was very dirty. ?? Continental breakfast lacks variety for low carb choices. They didn't have a separate trash for recyclables.
Stayed 1 night in Mar 2023
Response from Devorine RediResponse Specialist. on Apr 4, 2023
Thank you for taking the time to write a review of your stay at Red Roof Inn & Suites Cornelius - Lake Norman, Doug. It's great to hear that the room was comfortable, the bathroom was big with loads of counterspace to put your toiletries. However, you mentioned our continental breakfast lacks variety for low carb choices and your wife spilled water on the floor and when it was wiped you noticed the towel was very dirty. Please know that we are sincerely sorry. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance.Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Devorine RediResponse Specialist.

10/10 Excellent

Sorin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean rooms with excellent service. A good experience overall.
Stayed 1 night in Mar 2023
Response from sharmi on Mar 28, 2023
Thank you for your great review, from your staff at Red Roof Inn Lake Norman. It's our pleasure to serve you.

8/10 Good

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Adraine RediResponse Specialist on Apr 13, 2023
Hello Olga,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Cornelius - Lake Norman appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRediResponse Specialist