Ratings based on 48 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 14, 2013
Pros: Warm, great view, good food.
Cons: Could hear neighbours talking through wall.
Location: Excellent location for romantic weekend.
3 out of 5
Recommended
for Everyone
by Adrian from Seattle

Little Tired but in good location

Posted Nov 4, 2013
Pros: Location
Cons: Better catering and better lighting on the steps from the car park to the hotel
Location: On the outskirts of Newquay
The hotel is a typical seaside resort type hotel in a good location but in need of a little tender care. The rooms were OK but they were difficult to access due to both steep stairs and then further short stairs in the corridors. This may access to my father's room rather precarious for an elderly man. I tried to eat dinner in the hotel but was told it was not possible because 'there is only one person in the kitchen and he can't cope with more people'. Strangely, Newquay is a difficult place to find dinner in the off season so beware.
5 out of 5
Recommended
for Everyone
by gary

Great hotel in quiet area near all attractions

Posted Sep 20, 2013
Pros: Position and easy car parking - close enough to Nequay but not too close
Great hotel in a quiet and beautiful area close to all attractions in Newquay and a good base for day trips to other areas in Cornwall.
4 out of 5
Recommended
by Hollingbery from East Sussex

Friendly Staff

Posted Sep 19, 2013 on Hotels.com
Breakfast not included in price - not stated. Our room - many stairs to climb. Room - excellent - mattress wore out. Ventilation - one small window and fan not adequate. Fire exit other than room door - impossible by small window and locked exterior door. Excellent - staff, heated swimming pool, view from dining-room, size of bedroom.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Great Location

Posted Sep 16, 2013 on Hotels.com
The views at breakfast were fabulous, and the food was lovely although the service was a little slow. The room was a great size it was just unfortunate that the carpet was so uncomfortable and covered in stains. Overall we had a good stay the hotel just needed a little lick of paint!
4 out of 5
Recommended
for Getaway With Friends
by G. Haines from Perth,WA

Comfy beds, great location

Posted Sep 15, 2013 on Hotels.com
Very enjoyable stay.
1 out of 5
by A verified traveler

Bring your own sheets, and hot tub does not exist

Posted Sep 10, 2013
Pros: Location and warm pool
Cons: Customer service and cleanliness
Location: Walk along the cliffs or along the beach in the caves
Expedia & hotel's web site state that hotel has a hot tub. It does not. Reception state that it has been broken since December but that they removed it from the website... not true. We were considering booking a fourth night when we arrived, and we even mentioned this to the receptionist and asked if we could use an Expedia code to book it online. However they do not grant guests access to their PC and I can hardly say they followed up on the lead for an additional night's stay. As it turns out we were quite glad not to have committed another night. You can feel every spring in the bed -- not recommended for anyone who wants to sleep or relax. We requested our sheets be changed as we were on a three-night stay and they refused, saying they would only change them every 7 days. According to their reception this is the norm for all hotels in Cornwall...? I unrolled a throw from the closet. Sadly it contained someone else's hair so was not to be used. There was no conditioner or lotion. Other basic amenities were attached to the wall but only partially filled. Shower ceiling was peeling. They give you two packets of tea and two milk pouches. Doesn't go very far when there are two of you and neither of you drinks coffee! Not great after a cold, wet track from the town. Requested additional tea and they asked if we wanted it that night or whether it could wait. Manager not present & did not respond to a message left about the stay.
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Tired!

Posted Aug 5, 2013 on Hotels.com
Ive stayed at the Glendorgal many times over the past 8 years but hadnt been back in a while. My room was very tired - marks on the wall, dirty, stained carpets, one of the windows didnt open..etc. Probably stayed in one of the worst rooms on this ocassion - overlooking the entrance to the hotel and situated right at the entrance to guest rooms so could hear everyone coming and going.Breakfast was pretty shocking - £12 for a continental breakfast and poached egg on toast - this was literally 2 pieces of toast with 2 barely poached eggs...the waiting staff were unfriendly and pretty much grunted at the guests...sadly not the place that I remember so will be looking to stay elsewhere next time!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great Location

Posted Jun 25, 2013 on Hotels.com
Had an issue with one room and was moved immediately very clean and good service received. Great location with gym and warm pool.Recommended
2 out of 5
by Peg from Dorset, UK

lovely location

Posted Apr 2, 2013
Pros: amazing location, good food and hospitality
Cons: boring, uncomfortable bedroom
The hotel is situated in an enviable location, the restaurant & food is superb as is the hospitality of the staff. The huge let down is the state of the interior of the hotel which is in parts looking tired. The bedroom was shabby with scuff marks all over the walls and sparsly decorated, very uncomfortable bed, no curtains at the window - instead a large curtain not properly fitting or hung, within the bedroom to cut out light....very wierd. The room was boiling hot and the noisiest fan in the bathroom i have ever heard! Not at all a relaxing room to be in after a long day at work. I thought each room was 'individually' decorated, so I had a high expectations. The gym/pool area again was a strange area. Not at all relaxing environment and no sight of a hot tub. We used the sauna, but the door had dropped at its hinges. There were loose floor tiles in many places and the pool temp was freezing. The hotel would do well to re evaluate value for money and sort out some B&B deals, and invest in a handy man or staff to keep the place up together!