Ratings based on 157 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
78% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Crickets hotel.

Posted Aug 11, 2014
It's full of Crickets and not clean I will not do it again.
Comment from Hotel Management
Aug 14, 2014 by Jeff, Hotel Management
First thank you for choosing our hotel. Secondly and most importantly let me apologize for the issues you encountered. We are looking into the cricket and cleanliness issues and have consulted our pest control experts. It has been a very hot summer and we are finding that all sorts of bugs are attempting to get into the better climate of the indoors. Aga in we very ,much thank you for your patronage of our hotel and hope you will once again visit our beautiful city.
1 out of 5
by A verified traveler from tx

It used to be something

Posted Aug 9, 2014
I could tell a one time it was a grand Hotel. The room was almost adequate. The beds were clean but the frame around the restroom door was broken. The hotel was clearly falling apart. It was sad to see.
Comment from Hotel Management
Aug 14, 2014 by Jeff, Hotel Management
Thank you for your patronage of our hotel. We are indeed renovating pour property but it does take a while. We hope that you will choose the Holiday Inn Airport the next time you visit our beautiful city by the bay.
1 out of 5
by A verified traveler from NY

Worst Holiday Inn I've been to so far..

Posted Aug 8, 2014
Pros: Nothing.
Cons: Everything.
Location: Not much to do around the hotel unless you have a car to drive around.
One word to describe this hotel - a shame for Holiday Inn. Hallways smell and are flat out filthy. Feel sorry for the staff, who were nice, who have to work at this hotel..
Comment from Hotel Management
Aug 13, 2014 by Jeff, Hotel Management
Thank you for your assessment of our hotel. I apologize that you were not happy with your visit with us. We hope that you will give us another opportunity to redeem ourselves. We are in the process of replacing carpet and renovating our hallways.
2 out of 5
by A verified traveler from Houston

meh

Posted Jul 11, 2014
Pros: location
Cons: everything
Location: it close to the airport
they just put in some kind of plant soil (even though there is no plants) that smelled like a farm into their lobby and it wasn't appealing at all! Place seemed like it was probably very nice to stay at in 1985. They did have a bar but it was very basic. They also had a restaurant which is basically one hostess and bunch of chairs and tables. I ordered a hamburger and it wasn't very good.
Comment from Hotel Management
Jul 16, 2014 by Jeff, Hotel Management
First thank you for your patronage of our hotel. Yes we did indeed put in fresh soil as we had just removed the old planting s and were in the process of installing new landscaping. WE hope that you will return to our hotel and view the new landscaping and new furniture.
3 out of 5
Recommended
for Everyone
by A verified traveler

It was ok clean need a little help

Posted Jul 9, 2014
It was ok clean was not so good the pool was not working and some one need to show them how to clean help with the clean the staff was very nice the workout room need fix
Comment from Hotel Management
Jul 16, 2014 by Jeff, Hotel Management
Thank you for visiting our hotel. I am sure you were around the 4th of July. When we re in busy weekends it is very difficult to keep our pool sparkling clean as we would be forced to shut it down for an extended time. We do shut our pool down at midnight to clean and readjust the chemicals. Even then we may have several guests wanting to use the pool. We hope you will stay with us again in the very near future.
3 out of 5
by A verified traveler

Nice hotel, but will need to be a cleaner pool.

Posted Jul 8, 2014
The experience over all was very nice. Though I suggest that the staff use another elevator to clean.
Comment from Hotel Management
Jul 16, 2014 by Jeff, Hotel Management
Thank you for your patronage of our hotel. We very much appreciate your business. I am not quite sure what your comment may refer to about our elevator. Please feel free to reach out to us if needed. We very much look forward to your next visit at the Holiday Inn Airport.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Hotel

Posted Jun 18, 2014
Pros: I loved everything from the location to how helpful, friendly, and awesome everyone was.
Cons: Perhaps adding, if possible a washer and dryer, would be nice.
Location: There are so many amenities within the hotel, it is difficult, outside of the beach, to do or find anything else.
We were greeted with a big smile, desk person was really helpful and friendly. Answered all my questions promptly and efficiently. Everyone was very cordial and friendly.
5 out of 5
Recommended
for Everyone
by Kim from Austin Area

We enjoyed our stay immensely!

Posted May 19, 2014
Pros: We liked the staff very much. Everyone we met were very professional and eager to make our stay very enjoyable.
Location: The location is very convenient to all local attractions.
All staff were courteous and helpful! The room was very clean and comfortable. We ate three meals at the hotel. Room service was fast and the food was good.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 19, 2014 on Hotels.com
3 out of 5
Recommended
for Couples
by A verified traveler

Posted May 14, 2014
My experience was very good the hotel is nice. I spent only one day with my wife.