All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 698 out of 1000 reviews" "
10 - Excellent
698
Rating 8 - Good. 239 out of 1000 reviews" "
8 - Good
239
Rating 6 - Okay. 40 out of 1000 reviews" "
6 - Okay
40
Rating 4 - Poor. 11 out of 1000 reviews" "
4 - Poor
11
Rating 2 - Terrible. 12 out of 1000 reviews" "
2 - Terrible
12
9.6/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
David
Apr 22, 2024
Liked: Cleanliness, staff & service
David
Stayed 1 night in Apr 2024
Response from Alexis on Apr 23, 2024
Hi David, Thank you for taking the time to give us a fantastic review! We appreciate the high rating and look forward to having you stay with us again in the near future. Until next time,
Easy to find, Great location, clean and quiet rooms, great staff - check in this last stay took over 30 minutes - long wait to check in.
David
Stayed 1 night in Apr 2024
Response from Alexis on Apr 22, 2024
Hi David, I appreciate you taking the time to complete our online survey regarding your stay with us. I am happy to hear that you had an enjoyable stay with us and I do want to apologize for the longer than normal check in time. We are always looking for feedback on how we can change the dynamic of our guests stay. I hope you will consider staying at our Albany location again so we can provide you with a better stay than your previous one. Thank you,
Hi Patrick, Thank you for taking the time to respond to our online survey. We truly appreciate your feedback and glad we could be of convenience for your trip in Albany. Come back and see us again soon!
Very friendly check in staff. Even had free cookies!
Leora
Stayed 1 night in Mar 2024
Response from Alexis on Apr 1, 2024
Hi Leora, Thank you taking our online survey regarding your stay with us. It is such a pleasure to hear positive feedback from our guests. We hope to have you stay with us again in the near future to provide you with another great stay.
Entire staff was friendly. Hotel was clean. Free breakfast was really good.
ERIC
Stayed 1 night in Mar 2024
Response from Alexis on Apr 1, 2024
Hey Eric, Thank you for the very kind review, our team tries to go above and beyond to make it a nice experience for all our guests. We hope we've impressed you enough to have you stay with us again in the near future.
Our room was very clean and quiet. The general hotel appearance was very nice. The breakfast was very good with many options. The kitchen staff was very nice and the food options were well stocked. Also the beds were great. We had a very nice stay.
Debra
Stayed 4 nights in Mar 2024
Response from Alexis on Mar 29, 2024
Hi Debra, Thank you for taking the time you write such a lovely review. We enjoy hearing from our guests and the experience they shared with us. We appreciate you and thank you for entrusting our hotel to provide you with a great stay. We are hopeful to see you again the next time you are in town. Until next time,
Hi Stephanie, Thank you for the great rating regarding your stay with us. I hope to have you stay with us again here soon.
6/10 Okay
C. Stephen
Traveled with family
Mar 10, 2024
Liked: Cleanliness, staff & service, amenities
rooms were noisy. could hear a lot of activity in other rooms
C. Stephen
Stayed 1 night in Mar 2024
Response from Alexis on Mar 14, 2024
Hi Stephen, Thank you for your online review. I do apologize for the noisiness you experienced during your stay. Hopefully you will consider staying with us again so we can provide you with a more pleasant stay than your previous one. Thank you,
Was clean with good service and good breakfast. Very handy to the Expo Center!
jakyoung
Stayed 2 nights in Mar 2024
Response from Alexis on Mar 8, 2024
Hi Jakyoung, Thank you so much for the kind review, I will be sure to share it with our team. I hope we get the chance to see you again in the near future!
Comfort Suites in Albany has a warm and homey feel to it. Teresa in the kitchen makes wonderful minestrone soup and cinnamon rolls. The pool is spacious and the hot tub is hot. The beds are comfortable. We would recommend it to anyone staying in the area.
Tyra
Stayed 1 night in Mar 2024
Response from Alexis on Mar 4, 2024
Hey Tyra, Thank you for the very kind review regarding your stay here with us. I will be sure to share your kind comments with Teresa. I hope we get to see you again in here soon!
This is a very nice hotel , but when we checked in I asked are your beds soft , they said yes . But that is not true so I asked for another mattress pad 2 of them did not help .When your bill is 150 dollars less then your mortgage (5 days) you want the soft bed !
Dawn
Stayed 4 nights in Feb 2024
Response from Alexis on Feb 27, 2024
Hey Dawn, Thank you for taking our online survey regarding your stay here with us. I do apologize that the beds weren't up to your standards, we have brand new Serta mattresses here. I hope the next time you stay with us you don't have the same experience. Thank you for your time.
Hey Johnnie, Thank you for taking our online review regarding your stay with us and the awesome rating you gave us. We appreciate you and look forward to our next visit.
8/10 Good
Anna
Feb 19, 2024
Anna
Stayed 1 night in Feb 2024
Response from Alexis on Mar 25, 2024
Hi Anna,Thank you for the great rating! I hope we get to have you stay with us again in the near future.
Hey Marcey, Thank you for taking on online survey and giving us a great rating. Be sure to come back and see us again in the near future!
8/10 Good
Richard
Feb 8, 2024
Richard
Stayed 3 nights in Feb 2024
Response from Alexis on Mar 25, 2024
Hi Richard,Thank you for the great rating! I hope we get to have you stay with us again in the near future.
6/10 Okay
David
Business traveler
Jan 26, 2024
Liked: Cleanliness, staff & service
Room I stayed in was very noisy, near vending machines and busy elevator, hall sounds were very noisy
David
Stayed 1 night in Jan 2024
Response from Alexis on Jan 29, 2024
Hi David, I appreciate you taking our online review, I do apologize for the noise you experienced during your stay. We did have a large event happening this weekend and I believe that added to the extra noise factor. I hope you will consider staying with us again in the future so we can provide you with a better stay than your previous one.
Hi Glenda, Thank you for the great rating! I hope we get to see you again soon.
10/10 Excellent
Christine
Traveled with partner
Jan 17, 2024
Liked: Property conditions & facilities
Convenient. Comfortable beds.
Christine
Stayed 1 night in Jan 2024
Response from Alexis on Jan 17, 2024
Hi Christine, Thank you for the awesome rating and kind comments, we sure do appreciate our guests feedback as it serves as encouragement to continue on providing a great stay for all our guests. I hope we get the chance to see you again in the future.
The staff at the front desk was genuinely friendly and helpful. When we wanted to make some last-second changes to our reservations, they were courteous and patient with us. A rare ice storm hit the area while we were there, and the staff went above and beyond to make sure the sidewalks were safe. And they kept us informed of updates every time we came into the lobby. One of the best perks were the delicious cookies -- fresh out of the oven--that awaited us in the lobby every time.
Tammy
Stayed 2 nights in Jan 2024
Response from Alexis on Jan 25, 2024
Hi Tammy, Thank you for the very kind review, I am so happy to hear that our staff were so accommodating and helpful during the ice storm. I hope we get the chance to have you stay with us again in the future, maybe during the summer when and ice storm isn't most likely to happen.Again, thank you for your kind review.
The complimentary breakfast was the finest I've experienced. The large variety was fresh, hot that included sausage, bacon, eggs, waffles, cereal, fruit, and pastries.
Bruce
Stayed 3 nights in Jan 2024
Response from Alexis on Jan 17, 2024
Hey Bruce, Thank you for the great review regarding your stay with us. Our staff try to go above and beyond to make our guests experience the best in town. I hope we get the chance to see you again soon to provide you with another great experience.
Clean pleasant quiet and amazing staff. People were pleasant and talked to us and the food was one of the best free breakfasts that we’ve ever had. We will return!
Cynthia
Stayed 2 nights in Dec 2023
Response from Alexis on Dec 18, 2023
Hello Cynthia, Thank you for your great response to your stay here with us. We highly appreciate your feedback and look forward to having you stay with us again in the near future!
Great facility! The staff was great and the hotel was very well kept. The pool and sauna area was awesome
Zachary
Stayed 1 night in Dec 2023
Response from Alexis on Dec 11, 2023
Hey Zachary, Thank you for taking the time to leave us an outstanding review! I hope we get the chance to see you again in the near future to provide you with another great stay!
Great hospitality, nice breakfast, comfy room, yummy cookies, very friendly staff.
Margaret
Stayed 2 nights in Nov 2023
Response from Alexis on Dec 5, 2023
Hey Margaret,We appreciate your super kind review regarding your stay with us. I am happy to hear that you had a great experience and I hope we get the chance to see you again in the near future!
Very helpful staff at check in and check out
Quiet area, comfortable beds
Easy access from interstate
Patricia
Stayed 1 night in Nov 2023
Response from Alexis on Nov 21, 2023
Thank you Patricia for your great review regarding your stay here with us. It is truly a pleasure to hear positive feedback from our guests. I hope we get the opportunity to see you again in the near future.
Wonderful Staff from the front desk to the ladies working the breakfast crew. Stayed 3 nights with no complaints.
Scott
Stayed 3 nights in Nov 2023
Response from Alexis on Nov 21, 2023
Thank you Scott for the great review you left us regarding your stay! I am so happy you enjoyed our staff while staying with us, we truly try to go the above and beyond and provide all our guests with the best experience. I hope we get to see you again in the near future.
Thank you Diane for taking our online survey and giving us the rating of a 10! We value you as a guests and hope to have you stay with us again in the future!
10/10 Excellent
mary
Traveled with group
Oct 22, 2023
mary
Stayed 2 nights in Oct 2023
Response from Alexis on Oct 23, 2023
Hey Mary, Thank you for the rating of a 10, we hope to see you again in the future!
Very clean all around. Friendly staff at check-in. Overall pleasant experience.
Joseph
Response from Alexis on Oct 6, 2023
Hey Joseph!Thank you for taking our online survey! I am happy to hear that you had a great stay with us and we look forward to seeing you again in the near future!