Ratings based on 486 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Stayed while visiting OSU

Posted Apr 1, 2015
Convenient location right off I5 for a hotel half the price of one near OSU. Pet friendly too!
Comment from Hotel Management
Apr 3, 2015 by Dave Pappas, Hotel Management
easychair- We appreciate you staying with us in Albany while vising OSU. I'm glad you had a quality experience and found the hotel to be a good value. We're definitely a pet friendly hotel. Thanks for the review. We hope to see you again sometime soon. Dave Pappas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Cons: The bed linens feel very stiff. Could be upgraded to a softer fabric. I got my own pillow out of the car.
I was put off by the GIGANTIC sign standing above the building. It made the hotel look like an insane asylum and with the Adult Store... I had second thoughts about my reservation. But the hotel was excellent, clean and comfy.
Comment from Hotel Management
Mar 17, 2015 by Dave Pappas, Hotel Management
Thank you for staying with us. We greatly appreciate your comments about the hotel being excellent, clean and comfy. Our "Gigantic" sign is actually a historic local landmark. Although it's quite unique, the sign actually provides tremendous visibility for those driving by. As for the neighbors you mentioned, we've never had any problems with them being close to our building. We do rate very high as a family-friendly hotel. We hope you will visit us again in the future. Dave Pappas General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington

Posted Mar 6, 2015
Pros: Good lobby music, great staff, pleasant room.
Location: Good ol porn store next door.
The stay was delightful. Staff was very courteous and friendly. Rooms were beyond expectations for being off the interstate at such a good rate.
Comment from Hotel Management
Mar 12, 2015 by Dave Pappas, Hotel Management
Jake- We appreciate you staying with us. Thank you for the wonderful comments. It's great to hear about your experience. We look forward to having you back in the future. Dave Pappas General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Anacortes, WA

Nice place to stay

Posted Feb 28, 2015
The hotel is conveniently located near the freeway and the price made it worth the few miles to drive to visit our son at OSU. The hotel had an adequate breakfast with a lot of options which is not easily found at other hotels. Room was clean and the bed was comfortable.
Comment from Hotel Management
Mar 12, 2015 by Dave Pappas, Hotel Management
Michelle- Thanks for staying with us. I'm glad you had a great experience. We appreciate the excellent review and rating. Look forward to welcoming you back next visit. Dave Pappas General Manager
3 out of 5
by A verified traveler

West side of Hotel faces Interstate 5.

Posted Feb 25, 2015
Get a room on the east side or listen to trucks all night.
Comment from Hotel Management
Mar 12, 2015 by Dave Pappas, Hotel Management
Thank you for staying with us. I'm sorry that you experienced the noise of the freeway. I hope you will return and give us another opportunity with a quieter stay away from I-5. Dave Pappas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Dog friendly

Posted Feb 24, 2015
The hot tub was closed for no good reason and was unavailable to me since I was only staying Sunday night. The front desk didn't even know the hot tub was closed until I asked about it.
Comment from Hotel Management
Mar 12, 2015 by Dave Pappas, Hotel Management
We appreciate you staying with us. I'm sorry about the miscommunication. Unfortunately, it was necessary to close the hot tub for maintenance on that Sunday. I sincerely apologize for the inconvenience. Hope will return an give us the opportunity to make it up to you. We certainly always pet friendly. Dave Pappas General Manager
2 out of 5
by A verified traveler

Hotel right next to freeway!

Posted Feb 23, 2015
Hotel was right next to the freeway, could not open the window for air circulation. Over all clean and staff was friendly.
Comment from Hotel Management
Mar 12, 2015 by Dave Pappas, Hotel Management
We appreciate you staying with us. My sincere apologies for your experience with the air circulation. We keep the devices to open the windows at the front desk for safety. However, they are always available to use. I'm sorry we didn't communicate that better. We do have rooms facing away from the freeway that we can accommodate our guests with. It's good to hear that you found the room to be clean and the staff friendly. I hope you will give us the opportunity to make it up to you. We're confident that your next stay would be great. Dave Pappas General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom West Richland, Washington

Great stay

Posted Feb 22, 2015
Pros: Everything!
Cons: There is nothing that I can think of that needed improved upon.
Location: The location was perfect for our needs.
My husband and I had our first stay at the Phoenix Inn in Albany, Oregon and will make it our permanent choice for staying Albany. The room was very spacious, clean and comfortable. The bed and pillows were awesome.
Comment from Hotel Management
Mar 12, 2015 by Dave Pappas, Hotel Management
Marti- Thank you for staying with us. It sounds like you had a wonderful experience. We appreciate the excellent review. Look forward to welcoming you back next time. Dave Pappas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2015
Solid place to stay. Pleasant staff, good food, nice rooms.
Comment from Hotel Management
Mar 12, 2015 by Dave Pappas, Hotel Management
Thank you for staying with us. We appreciate the nice comments and rating. I'm glad you had a good experience. Hope you will return in the future. Dave Pappas General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom O

Great hotel, best continental breakfast.

Posted Feb 17, 2015
We enjoyed our 2 night stay here. My family enjoyed the breakfast, I liked the coffee. Rooms were so spacious & clean. We liked the pool area too.
Comment from Hotel Management
Mar 12, 2015 by Dave Pappas, Hotel Management
Mogo- Thank you for staying with us. It sounds like you really enjoyed your experience. We appreciate the excellent rating and review. Look forward to welcoming you back in the future. Dave Pappas General Manager