Hotel is rated at 4*, but would rate it at no more than 3. Location is 4* stars. The building seems like it’s been renovated and it looks modern. However, our biggest issue with the property, and the room we had, was the air conditioning was almost completely ineffective. The room was extremely small for 3 people, beds and pillows were uncomfortable, the bathroom floor was leaking something that appeared like toilet water.
When we complained the staff tried hard to please all the guests. However, they refused to give us our money back if we checked out early as we had pre- booked 10 days. Breakfast was acceptable for the price. No pool towels and pool was small. Rooftop was nice. But adults only. Spa area was great.
You had to pay extra for safety deposit box.
If the a/c worked I would consider staying at the bigger family rooms or rooms with a view she had nice big balconies.
The temperatures outside were over 30 degrees Celsius. And very humid. But it would have been nice to have some reprieve in the room.