Ratings based on 1 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
3.0 Room cleanliness
2.0 Service & staff
3.0 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Aussie living in Bremen, Germany

Overated and no personality

Posted May 31, 2011
Don't be fooled by the photos on the website. Yes the pool is a luxury and the hotel has potential to be the 4 Stars as rated. It lacks personality with all the staff seeming to be put out when you wanted something. At first I thought it was because I only spoke English but then I realised the local speaking guests had issues to. Not flexible at all. The bar has signs states open until 2400hrs but come 2300hrs they wanted to go home so either you did not get served or they just brought you the bill. The price was good for a 4 Star hotel but it turned out to be like a 'budget airline'. You wanted to use the indoor spa / saunas, that will be extra per person per half day, you want internet access that will be extra. I paid for the use on a LAN cable in my room and received a 24hr login. Later I tried to use this in the WiFi lobby but no you have to purchase another access code for that. You want an in room Mini Bar, no probs but that will cost and a minimim purchase fee per day. Same with an in room safe. Wasn't game to ask for towels for the pool or bathroom toiletries which are usually complementary with a '4 Star' hotel. It was a long walk to the main restuarants and bars but on a good note in was at the quite end of the beach. Can't say I will be back which is a shame as it has great potential if managed properly.