Avinguda de Just Marles Vilarrodona, 29, Lloret de Mar
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Amazing heated covered pool. Helpful staff. Convenient for seafront and lots of good restaurants. Parking was in underground carpark opposite. Spaces really tight and had three different attempts before finding one that was allocated to hotel and just only
Got car in it.
Second time staying at this hotel and will be definitely be booking here again.
From check in we was welcomed into the hotel by the friendly hotel reception team, and was given all the information for the hotel with a clear explanation.
Even the hotel cleaning staff were very polite and rooms were cleaned to a high standard.
It was my sisters birthday and she came back into the room to find a card and present from the hotel team, this was very much appreciated
Christopher
Stayed 3 nights in Sep 2019
Response from Operations Manager on Oct 4, 2019
Dear Mr Christopher:
First of all, thank you very much for your comment.
We are delightful to hear that you have spent such a wonderful stay with us.
I will share your opinion with all my colleagues who will appreciate how they got their goal which is offer great experiences to all our customers.
It Will be a great pleasure to welcome you again soon.
Yours sincerely,
Sara Regueiro
-
Went here last minute. First impressions was there are a lot of discos around it and a few prostitutes but dont let that put you off. Inside its beautiful. We were on the 2nd floor and the room had been refurbished to a high standard. The meals are devine. All sorts on choice. The pool and bar area are perfect. I would go back
Julie
Stayed 4 nights in Sep 2019
Response from Javier Martín - Reservations Manager on Sep 24, 2019
Dear Julie,
Many thanks for your positive feedback. We really appreciate it!
We hope to welcome you again soon.
Best regards,
Hotel was clean, staff were nice and food was good but I would NOT recommend staying here unless you want to party and DON'T need to sleep until 6 a.m. The street noise is awful between the music, road sweepers, lorries collected glass bottles which makes the loudest smashing sound, people singing and banging and I could go on.
Also watch out for pick pockets, happened to one of our group in a supermarket and she never realised as one lady caused a distraction then another person must steal from your bag. So watch out.
Verified traveler
Stayed 10 nights in Aug 2019
Response from Operations Manager on Aug 20, 2019
Dear Guest:
Thank you for your comment.
We are very sorry that your stay was not satisfactory.
We are looking for ways to minimize the impacts caused by noise. We hope you came back and try our rooms by the pool more calm.
We are sad that Lloret has gotten such a bad impression from you since it is a favorite holiday destination for many people. We understand that the city does not always meet everyone's expectations.
We hope your give us a second chance, maybe out of the high season, so we can show you how wonderful can be our city nad how lovely is our Hotel.
Your sincerely,
Sara Regueiro
10/10 Excellent
Verified traveler
Aug 2, 2019
Verified traveler
Stayed 7 nights in Jul 2019
Response from Javier Martín - Reservations Manager on Aug 7, 2019
¡Muchas gracias por su valoración!
Le esperamos con los brazos abiertos para la próxima ocasión.
Saludos cordiales,
Overall, the hotel and staff were brilliant. VEry clean, nice food and very attentive staff.
Outside of the hotel, there were both positives and Negatives. The Beach and bars/ restaurants were fantastic, however the local authorities (Police) were a nightmare, physically assaulting holiday makers without substantial reason for doing so. As a whole, the hotel is the highlight of the area.
Samuel
Stayed 3 nights in Jun 2019
Response from Javier Martín on Jul 4, 2019
Dear Samuel,
Thank you very much for your positive assessment.
We are really happy that you enjoyed your stay with us.
The entire team of the Hotel Helios Lloret sends you a warm greeting and we hope to see you on another occasion.
Best regards,
Javier Martín
Reservations Department
Rugby weekend in lloret for the catalan game in fr
Good location good breakfast 2 mins to beach would definitely stay again
BRIAN
Stayed 3 nights in Apr 2019
Response from Antonio Canals on Apr 10, 2019
Dear guest,
Thank you very much for your review.
We are happy to read your words as our goal is to give the most enjoyable experience.
We hope to welcome you back son.
Yours faithfully.
8/10 Good
Yoonster, Bronx
Nov 7, 2018
Liked: Cleanliness
Receptions could be more friendly. must climb steps to enter hotel and there is noone can help carry heavy luggage.
Hotel is located centrally and very close to the beach, however we were surprised to find little noise from the street - the balcony doors are well sound-proofed. We stayed on a bed and breakfast basis and found a great selection at breakfast. The rooms were immaculately cleaned and when our fridge was not working it was mended immediately. The only fault we had was the lack of sunbeds but if you are up and about early this is not a problem.
Verified traveler
Stayed 3 nights in Jul 2018
Response from Miguel S on Aug 7, 2018
Dear Gest, Thank you so much for taking the time to post a review of your recent stay. We are aware of the sunbed's problem and try to search ways to amend this issue. We are delighted you enjoyed so much your time with us. We hope the HOTEL HELIOS LLORET will be top of your list when you are planning your next visit to Lloret and on that occasion, it will be our great pleasure to welcome you back to the hotel. Yours sincerely .Miguel S-Customer Relations manager
Not a bad hotel for the money not much sun on the swimming pool though
Ross
Stayed 6 nights in Jun 2018
Response from Miguel S on Jul 6, 2018
Dear Ross,
Thank you so much for taking the time to post a review of your recent stay.
We hope the HOTEL HELIOS LLORET will be top of your list when you are planning your next visit to Lloret and on that occasion, it will be our great pleasure to welcome you back to the hotel.
Yours sincerely .
Miguel S
Customer Relations manager
Dear Mr. Philip,
Thank you so much for taking the time to post a review of your stay. We are delighted you enjoyed so much your time with us. It will be a pleasure to welcome you back to the hotel. Yours sincerely, Cristina R.- Booking Department
Good hotel for centre of activities, bit close to clubs but ok on back side , Food was disappointing, bland and similar most nights, buffet style. Good clean, service and bar good with indoor pool, free wifi with code.
Michelle
Response from Miguel Sanz on Apr 7, 2017
Dear Mivhelle,
Really sorry to hear you were disappointed by our buffet. We are taking measures to improve the variety and quality of our gastronomy.
I hope you give us the chance to change your mind about this issue the next time you visit LLoret. It would be a pleasure to receive you again.
Best regards
It is in the main club district and so very noisy- OK if your a good sleeper. the hotel was clean and well kept but i think it could do with a revamp. The decor and facilities make it more a 3* hotel in my opinion. The beds were very firm not comfortable- We only stayed a few nights so didn't mind too much. Food wise on the first night we went later on the food was shocking and perhaps as we had went later on. The next might we went earlier and the food was a bit better still not what i would expect more like 2* hotel quality.(I'm not a picky eater and don't have unreasonably high standards) The breakfast's were great on both days.
Ottimo soggiorno stanza ampia e confertevole pulita bagno con doccia ampia e bidè colazione buona, posizione ottima per raggiungere il centro e la spiaggia vicino alla stazione degli autobus per raggiungere Barcellona in 1 ora.
Personale molto accogliente, inservienti addette alle pulzie professionali, veloci e sempre puntuali.
Hotel nel complesso molto curato e pulito di fatti è la seconda volta che ci torno, stanza dotata di ogni comfort per un breve pernottamento nel nostro caso di 8 giorni.
Grazie a tutti
Luca e Samantha
La estancia ha ido fenomenal, un hotel muy recomendable, el servicio muy amable, tanto en recepción como en comedor, una mención especial a la directora de sala, un pequeño problema que tuvimos fue resuelto con celeridad, y muy amables, reitero, un 10 para todo el equipo.
Le sejour était très agréable. Un personnel serviable et à l'écoute. J'ai même eu droit une bouteille de Champagne pour mon anniversaire.
Les chambres étaient très propres. Très bons budgets au petit déjeuner et dîner. On y retournera
Das Hotel ist super , schön , sauber alles nur die Umgebung ist sehr laut die partymeile ist direkt da.
Man hat sehr viele junge im Hotel die laut Musik hören und so. Wär einen leichten schlaf hat ist das Hotel falsch im Sommer .
Hotel bellissimo camere ampie anche il bagno unica pecca che manca il bidet, la colazione e la cena molto buona vicino alla spiaggia e alle discoteche a lloret de mar si fa bardoria tutta notte noi abbiamo riposato bene comunque
Huone oli siisti, moderni ja tilava. Hotellin sijainti on loistava, kaikki tarpeellinen (kaupat, ravintolat, ranta jne.) löytyvät läheltä. Keskeisen sijainnin takia kadun puoleiseen huoneeseen saattaa kuulua kadulta ääniä ilta/yöaikaan.
Hôtel très confortable et bien situé près des plages. Belle chambre et joli piscine. Seul côté négatif, l'absence de parking, et le coût du parking municipal situé à 2' de l'hôtel nous a couté 70€ pour trois nuits !! ce qui est assez prohibitif.