Bar (on property)

Reviews of Peninsular Hotel

3 out of 5
Peninsular Hotel
Carrer Nou, 3 - Avda. Sant Francesc, 6, Girona

Reviews

8.2

Very Good

Rating 10 - Excellent. 100 out of 292 reviews" "
Rating 8 - Good. 134 out of 292 reviews" "
Rating 6 - Okay. 44 out of 292 reviews" "
Rating 4 - Poor. 12 out of 292 reviews" "
Rating 2 - Terrible. 2 out of 292 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Agne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Eduard H. Jefe de Recepción Hotel Peninsular 3*** on Mar 15, 2020
Apreciado Sra. Agnes, Leer su comentario nos ha alegrado muchísimo. Gracias por su tiempo y por compartir su opinión con nosotros. Sus comentarios son vitales, para poder mejorar nuestro servicio diario. Nos complace enormemente que nuestro Hotel haya cumplido sus expectativas. Esperamos poder darle la bienvenida de nuevo. Muchísimas gracias. Atentamente,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel in a great location
The location is excellent for easy access to the historic center, restaurants, shopping, and the train station. It wasn't too noisy. The only thing we had a problem with was the bed. In the upgraded room, there were 2 twin beds put together side-by-side but still made up as 2 twin beds (so you couldn't snuggle). Also, the beds moved - away from each other and away from the wall. We asked if they could make the beds up as one king-size bed but were told they didn't have the bedding for that . . . .
Stayed 3 nights in Feb 2020
Response from Eduard H. on Feb 17, 2020
Dear Kevin Thank you for your time and for sharing your opinion with us. Either your feedback and score is vital for us in order to improve our daily service. We are glad that you enjoyed the Hotel location. Moreover, we kindly want to let you know that if you do not want a room with two beds, feel free to ask for a room with one big bed at the reception. We look forward to welcoming you back to the hotel. Thank you very much. Best Regards. Eduard Hidalgo Front Desk Manager Hotel Peninsular 3***

10/10 Excellent

Rachel, Sydney, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room (suite), friendly staff, great location
Stayed 2 nights in Jan 2020
Response from Eduard H. Front Desk Manager Hotel Peninsular 3*** on Jan 19, 2020
Dear Mrs. Rachel, A 10! Your rating made our day :) First of all, we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your time and for sharing your opinion with us. Your feedback is vital in order to improve our daily service. It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal. Thank you very much. Best Regards.

8/10 Good

kate

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Eduard H. on Dec 9, 2019
Dear Mrs. Kate, Firstly, we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your time and for sharing your detailed opinion with us. Your feedback is vital in order to improve our daily service. Our staff is glad to have been of service to you. It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal. Thank you very much. Best Regards. Eduard H. Front Desk Manager Hotel Peninsular 3***

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful with recommendation s and directions
Stayed 1 night in Oct 2019
Response from Sònia Nicolazzi on Oct 31, 2019
Dear Client, Firstly, we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your feedback. It is vital in order to improve our daily service. We are very happy to receive your review, and we are also pleased that our Hotel met your expectations. The staff is pleased to have been of service to you. It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal. Thank you very much. Best Regards, Sònia Nicolazzi Front Desk Hotel Peninsular 3***

10/10 Excellent

Carlos Abaunza

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
The staff was exceptionally friendly, helpful and professional. They accommodated special request for a private place for an important overseas call and handled our special transportation needs. Simply terrific and highly recommend the hotel.
Stayed 2 nights in Oct 2019
Response from Sònia Nicolazzi on Oct 31, 2019
Dear Mr. Abaunza, Firstly, we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your feedback. It is vital in order to improve our daily service. We are very happy to receive your review, and we are also pleased that our Hotel met your expectations. Our staff is pleased to hear it has been of service to you. It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal. Thank you very much. Best Regards, Sònia Nicolazzi Front Desk Hotel Peninsular 3***

10/10 Excellent

Pete, Boston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a beautiful part of Girona and had enough space for my bike in the room. Breakfast was great as well.
Stayed 1 night in Oct 2019
Response from Sònia Nicolazzi on Oct 31, 2019
Dear Mr. Pete, Firstly, we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your feedback. It is vital in order to improve our daily service. We are very happy to receive your review, and we are also pleased that our Hotel met your expectations. It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal. Thank you very much. Best Regards, Sònia Nicolazzi Front Desk Hotel Peninsular 3***

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Excellent location- stones throw away from medieval city. Extremely pleasant, friendly and helpful staff. Very impressed.
Stayed 1 night in Sep 2019
Response from Sònia Nicolazzi on Oct 31, 2019
Dear Client, Firstly, we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your feedback. It is vital in order to improve our daily service. We are very happy to receive your review, and we are also pleased that our Hotel met your expectations. It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal. Thank you very much. Best Regards, Sònia Nicolazzi Front Desk Hotel Peninsular 3***

10/10 Excellent

mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very simple hotel, the front desk is very helpful and friendly.
Stayed 1 night in Sep 2019
Response from Sònia Nicolazzi on Oct 31, 2019
Dear Client, Firstly, we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your feedback. It is vital in order to improve our daily service. We are very happy to receive your review, and we are also pleased that our Hotel met your expectations. It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal. Thank you very much. Best Regards, Sònia Nicolazzi Front Desk Hotel Peninsular 3***

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Sònia Nicolazzi on Oct 31, 2019
Dear Mr. Noel, Firstly, we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your feedback. It is vital in order to improve our daily service. We are very happy to receive your review, and we are also pleased that our Hotel met your expectations. It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal. Thank you very much. Best Regards, Sònia Nicolazzi Front Desk Hotel Peninsular 3***

8/10 Good

Donna

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were excellent, in particular Xavi who worked the night shift. I cannot thank him enough for his help during our check-in.
Stayed 1 night in Aug 2019

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Girona
Perfect hotel for central Girona x room was clean and quiet with air conditioner which was needed on our visit. Great shower and bathroom facilities. Reception was manned 24hrs and were always polite and helpful Would definitely stay again
Stayed 5 nights in Aug 2019

4/10 Poor

Meru

Disliked: Staff & service, room comfort
Basic hotel that's falling apart.
The reason I booked this hotel was because it had AC yet the AC didn't work for most of my trip in the sweltering heat. I had to book another hotel and leave my things there because it was unbearable and I couldn't sleep. The broken AC was making weird noises all night. The TV didn't work either. Paid too much for what it was worth.
Stayed 7 nights in Jun 2019

8/10 Good

Lorna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
This hotel was well-situated and efficient. The whole experience was pleasant and the staff were helpful and courteous. A comfortable and clean room. Overall, a very good hotel for a short city break
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back again. The women at the front desk were all very professional, knowledgeable and helpful.
Stayed 3 nights in Jun 2019
Response from Eduard H. on Jun 27, 2019
Dear Client, Thank you for your time and for sharing your detailed opinion with us. Your feedback is vital in order to improve our daily service. Thank you for all your comments. Our staff is glad to have been of service to you. It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal. Thank you very much. Best Regards. Eduard H. Front Desk Manager Hotel Peninsular 3***

6/10 Okay

JOHN

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not quite a 3 star room
This did not feel like a 3 star hotel, rather more a 2 start hotel with a nice reception. The location is wonderful, the staff very professional and helpful but the beds and overall furnishings were not great quality: an overly hard bed on a metal frame with one pillow each.
Stayed 1 night in Jun 2019
Response from Eduard H. on Jun 27, 2019
Dear Mr. John, Thank you for your time and for sharing your opinion with us. Your feedback is vital in order to improve our daily service. The whole staff is happy to have been of service to you. Moreover, we take note about your comment on the furnishing in the room. It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal. Thank you very much. Best Regards. Eduard H. Front Desk Manager Hotel Peninsular 3***

10/10 Excellent

Peter, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location. Staff great.
Very good and central. Parking was easy. Only down side no tea/coffee in the room.
Stayed 1 night in May 2019
Response from Eduard H. on May 17, 2019
Dear Mr. Peter, A 10! your rating made our day :) First of all, we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your time and for sharing your opinion with us. Your feedback is vital in order to improve our daily service. We are very happy to know that our location and the parking option met your expectations. It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal. Thank you very much. Best Regards. Eduard H. Front Desk Manager Hotel Peninsular 3***

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Great value
Very well positioned for the central town a great bargain great friendly staff No complaints what so ever Great value
Stayed 3 nights in Apr 2019
Response from Eduard H. on Apr 22, 2019
Dear Mr. Thomas, Firstly, we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your time and for sharing your opinion with us. Your feedback is vital in order to improve our daily service. We are very excited to receive your rating! Thank you for all your comments. Our staff is glad to have been of service to you. It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal. Thank you very much. Best Regards. Eduard H. Front Desk Manager Hotel Peninsular 3***

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good location right by the river and old town. Hotel itself is modern and functional. I had a well proportioned single room - only drawback was that window looked into a central chimney and noisy when it rained. Everything clean and tidy. Breakfast in pleasant room and fair bit of choice. Good value at under 10 euros. By far best aspect was the attitude of the staff - unfailingly helpful and good command of English. I forgot an adapter for my tablet- immediately provided. 3 members of our party had to return home early because of crises at home. Receptionist provided detailed advice and booked tickets etc on line, printed off tickets. Finally our departure at 4-45 for flight - night porter put out food for us. Exceptional service
Stayed 7 nights in Apr 2019
Response from Eduard H. on Apr 15, 2019
Dear Client, Your review made our day! :) First of all, we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your time and for sharing your opinion with us.Your feedback is vital in order to improve our daily service. Reading all your comments was an absolute delight. The team is very happy to have been of service to you and your party. It is always a pleasure to host such nice clients. For us, it was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal. Best Regards, Eduard H. Front Desk Manager Hotel Peninsular 3***

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Eduard H. on Apr 30, 2019
Apreciado cliente, Muchas gracias por su puntuación. Su opinión es vital para mejorar nuestro servicio. Esperamos poder hospedarlo de nuevo. Atentamente, Eduard H. Jefe de Recepción Hotel Peninsular ***

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location near cathedral, rambla, walking distance
Stayed 1 night in Mar 2019
Response from Eduard H. on Mar 18, 2019
Dear client, thank you so much for taking the time to value our service. We are glad that our location has pleased you so much. We hope to receive you soon once again. Kind regards, Eduard H. Front desk Manager Hotel Peninsular * * *

10/10 Excellent

OttoEstrada, San Francisco california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely great, we had a wonderful welcoming, Edward was very pleasant and friendly, we had nothing but first class service, thank you
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive for what you get... but it is Girona
Location excellent although a little noisy. For the money the rooms were very ordinary. Struggled with two single beds....... bathroom adequate. No soap provided. Breakfast exorbitant!
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel; excellent location; WiFi is very slow and was breaking all the time
Stayed 6 nights in Oct 2018

10/10 Excellent

David, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location - walking distance to medieval city public spaces - beautiful and well laid out
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not returning
Stayed 1 night in Sep 2018

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay
The service was helpful and very friendly, location great and a well appointed room.
Stayed 1 night in Sep 2018

4/10 Poor

LibertatTravels, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location, but that's about it.
Good location with friendly and professional staff, but these are the few positives. We were overall rather disappointed by the double room. On the positive side, bed was quite comfortable and an actual double rather than two singles pushed together as is often what we experienced travelling through various parts of the Catalan region. However, our room was extremely worn: paint and plaster had fallen away from wear; sharp-edged screws stuck out from the wall as though an appliance had been removed; the carpet was very thin and scratchy; the air-conditioning was stuck on 23°C and it made a horridly loud bubbling noise throughout the night. Other amenities in the room included a typical sized TV, good electric shutters, and a small desk. The bathroom was good-sized, but very narrow bathtub so the shower curtain would stick to you during a shower. The bathroom itself had an odd damp smell. The other disappointing thing was that the parking was stated as €8 per night on Expedia. Most other hotels where we had paid for parking, the quoted amount reflected leaving the car there at least from check-in to check-out. But €8 reflects the price for 9pm-9am only. Leaving the car for 24hrs at the specially agreed Parking Constitució is €8 to the hotel for a discount voucher and then another €10 at the parking lot itself, i.e. €18 for 24hrs. All in all, would not stay again.
Stayed 2 nights in Sep 2018

8/10 Good

Keith, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really close to the centre
The city of Girona is stunning, the hotel was a few minutes walk from all the main attractions, especially the tourist mini train that leaves from just outside and is a great way to see the city.
Stayed 2 nights in Aug 2018

6/10 Okay

janet

Nice stay
Good location .Lovely staff
Stayed 1 night in Aug 2018

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

eliza, ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
Hotel is in a super location, whether you want to explore, shop or cycle it is very central. The staff are very friendly and helpful, the breakfast is simple but delicious, and the bar does great food too. The room was very comfortable and exceeded expectations Really enjoyed be hotel and will be using it again
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family break
central to sites and old town. Fabulous family room with loads of space, huge bath room and very clean. Quiet at night we were overlooking back street. Did not eat in hotel but loads of cafe and Restaurants locally. Super staff who were always there with local advice
Stayed 2 nights in Jul 2018

10/10 Excellent

liam, coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel great staff
Staff were great room spotless food excellent . I left an item behind the hotelfound it informed me and kept it for me to collect a week later Brilliant
Stayed 1 night in Jul 2018

8/10 Good

Helen, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location
Fantastic position. Close to old town and station which was handy to get to Barcelona. Recommend
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positioned centrally in Girona so easy to walk around
Stayed 1 night in May 2018

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located handy to attractions and train station.
Stayed 1 night in May 2018

8/10 Good

Errol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. Would definitely stay again. WiFi is impossible to use in room, unable to access internet, times out

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nigel, Chester

Liked: Cleanliness, staff & service, room comfort
Hotel Peninsular
Hotel is in an ideal position for exploring old Girona and is close to a couple of pleasant squares and good shopping. Quite basic but an excellent base. Wifi didn't seem to work. Room was a decent size and comfortable but don't expect a view. No english channels on the TV.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to spend a night
Staff was helpful. Convenient location for touring Girona.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, ideal location.
Ideal location, close to centre and everything within easy walking distance. Room was not the biggest size but clean & comfortable. We had internal facing room so small window & no view. Breakfast good for continental style and nice cakes/pastries.
Stayed 3 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location less than 10min walk from station.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tremendous hotel in the middle of the city in walking distance of most attractions. Spacious and comfortable rooms as well as most helpful staff.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a pretty good hotel!
I enjoyed my stay here at Peninsular Hotel. The breakfast was nice and one of the better ones from my recent Spain trip. Staff were also helpful and the hotel room was clean. It is also a short walk to the main attractions.

10/10 Excellent

Pedr, Cymru/Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and very close to town centre
I always try and stay in this hotel if staying or passing near Girona. A comfortable hotel with very friendly staff.
Stayed 4 nights in Dec 2017