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Reviews of Pierre & Vacances Empuriabrava Marina

3.5 out of 5
Pierre & Vacances Empuriabrava Marina
Sector Cavall de Mar, 25-30, Empuriabrava, Castello d'Empuries, Girona

Reviews

8.6

Excellent

Rating 10 - Excellent. 102 out of 226 reviews" "
Rating 8 - Good. 88 out of 226 reviews" "
Rating 6 - Okay. 25 out of 226 reviews" "
Rating 4 - Poor. 7 out of 226 reviews" "
Rating 2 - Terrible. 4 out of 226 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, room comfort
Stayed 10 nights in Jul 2023
Response from General Manager on Aug 16, 2023
Dear Sarah,We would like to thank you for this kind feedback about your experience at Pierre & Vacances Empuriabrava Marina.It's a pleasure to know how much you enjoyed your stay, your feedback is a reward and incentive for our team to continue upholding our high standards. We have noted your feedback and will be taking this into consideration.We look forward to welcoming you back in the future.Best wishes,General Manager

6/10 Okay

Patricia

Stayed 6 nights in Aug 2023
Response from General Manager on Aug 16, 2023
Dear Patricia,Thank you for taking the time to share your review about your recent stay at Pierre & Vacances Empuriabrava Marina.We are glad to hear that you appreciated the cleanliness of our apartments and the overall condition of the property. Our team works hard to maintain a high standard of cleanliness and comfort for our guests.However, we are sorry to hear that your expectations were not fully met during your stay. We would like to assure you that we take all feedback seriously and will continue to strive for improvement to ensure a better experience for our future guests.We hope you will give us another chance to provide you with a better experience in the future. Kind regards,General Manager

10/10 Excellent

Humberto

Stayed 1 night in Jul 2023
Response from General Manager on Aug 22, 2023
Dear Humberto, Thank you for this great feedback about your recent stay at Pierre & Vacances Empuriabrava Marina.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.It would be a pleasure to welcome you again.Best regards,General Manager

10/10 Excellent

Gwyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Jul 29, 2023
Dear Gwyn,We would like to thank you for this kind feedback about your experience at Pierre & Vacances Empuriabrava Marina.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.Best regards,General Manager

10/10 Excellent

John

Stayed 1 night in Apr 2023
Response from General Manager on Apr 5, 2023
Dear John,Thank you for this great feedback about your recent stay at Pierre & Vacances Empuriabrava Marina.We are pleased to know that you had a good stay with us.The entire team look forward to welcoming you back on a future trip.Kind regards,General Manager

4/10 Poor

Toby

Disliked: Cleanliness, room comfort
False advertisment of facilities
Overall the accomodation was ok, nothing amazing but comfy enough, it does need some attention however. The major downside was the 'spa' facilities and the communication from the very rude staff members. The sauna and gym were closed due to Covid-19, this is understandable but there was no mention of this online, and I tried calling beforehand to ask but no one answered. Then the 'hot tub' was in fact freezing cold, and all the staff could say was "That's how it's always been, it's never been warm" So essentially they are falsely advertising using the phrase hot tub when in fact it's more of a plunge pool. Listings on hotels.com also show balconies in some pictures even for basic rooms, upon arrival I was informed I would have to pay €10 a day extra to get a balcony. Not best pleased overall.
Stayed 4 nights in Sep 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Nice apartment for families
Clean room; Nice views of canal with sailboats entering and exiting the marina. A little bit far far from restaurants and activities, requires car to go out for meals.
Stayed 2 nights in Aug 2020

8/10 Good

PAUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late summer vacation
Very good complex. 2 excellent swimming pools and ample sun beds. Location perfect adjacent to the main canal outlet to the Mediterranean. Beach 15 minutes walk with abundant golden sands. The resort is large with plenty of bars, restaurants and shops to suite all tastes. However, public transport is quite limited so a car is desirable.
Stayed 5 nights in Sep 2019

4/10 Poor

Angela

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing, really disappointing.
We so wanted to love it. The location is fabulous, you are almost able to touch the masts of the sailing yachts moored outside the panoramic windows. The kitchen is fabulous - bigger than mine at home! But the apartment was very dilapidated. Unclean, lots of things broken or not working & ill equipped. Staff we're ok but no phone in the apartment meant every time something was wrong you had to keep trekking back to reception (when open). We're normally very tolerant of all these complaints but so many things were wrong it was very disappointing. I can't really recommend and hope that Pierre & Vacance make some effort to improve what could be a stunning place.
Stayed 2 nights in Oct 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The room we stayed in had feces on the blanket.
The room we stayed in had feces on the blanket inside the pull out couch. It is obvious the blanket had not been washed. The front desk person seemed shocked and speechless when we told her the next morning and showed her photos. We were scheduled for three days here but we checked out the next morning. Expedia told me they would negotiate on our behalf for a refund but apparently, I am being told no one at the hotel is available to discuss with Expedia about a refund. I will do whatever I can to make sure everyone knows about this hotel.
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very clean and quiet very spacious and convenient and the full access of the kitchen was a plus for a family of 4.

8/10 Good

David, Poole

Liked: Cleanliness, staff & service, property conditions & facilities
Nice apartments
+ Nice 2 bed apartment shared by 4. Large kitchen/diner with decent appliances and plenty of room for baby and storage. Lift to all but rooftop terrace. Room was clean. Pool on roof lovely temp in september (although unheated) with nice views. - Beds are the most uncomfortable I have ever slept on. Room had some wear and tear - door handles falling off and maintenance not interested in fixing. Wifi at additional cost. The apartments are at the posh end of town, but the town centre is 10 minutes walk away, beach 15 mins. Parking charges expensive and free parking nearby fills up quickly. Would stay again, would hope the management would improve the comfort of beds first!

10/10 Excellent

Richard, St Antonin Noble Val, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always a beautiful apartment in a stunning setting, friendly helpful welcome and all very clean.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Well priced apartments, but a little soullesss
Well priced accommodation for a family of four for two nights, but the location and decor left us a little wanting. It's a bit of a walk to actually get to the beach (20 mins), but the room was well equipped and tidy. Wifi was expensive and spotty, and the whole complex was a little soulless (as is most of Empuribrava). Pool had families and older folks, but the rooftop was a little cramped. Glad we were able to book in a crunch, but would stay in Roses next time.

8/10 Good

raghavgupta, madrid

Liked: Cleanliness, property conditions & facilities, room comfort
Clean Apartment
The apartment was clean and big enough

10/10 Excellent

Nicole, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great stay. I was there with my husband & 2 girls (11&9) and we all enjoyed it. The rooms were lovely, clean and we also had a great view. We were looked after very well. I would recommend staying.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for travelling through Spain to france
An unexpected surprise. Love this place although it is rather yachty. Went out of season and it was rather quiet - but easy to park! The apartment was fantastic - well equipped and good location. It was larger than expected (for the price). The staff were helpful. Would recommend to people travelling between Spain and France

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful large appartment
Empuriabrava Marina is a wonderful hotel. Our room was really clean and had two bedrooms. The one for the kids was small but held a baby bed and a single with no problem. The master was quite large. Most (all?) rooms look out over a canal so you can gaze at all the boats going by. There was even a small sea view. The kitchen and badroom were like new with high end appliances. The combination washer/dryer worked really well. The hotel had 2 pools but they were too cold. Sound insulation of the rooms was very good and it was very quiet at night. One minus was the very loud air conditioning that was always blowing. We were pretty much the only guests at the hotel and the town was deserted (this was mid-june). I can see how parking might become an issue if it is busier but we just parked on the street. The hotel is not really close to the beach or the popular restaurants so you would need to take a long walk or drive. We used it as a basis to explore the various Dali museums as Empuriabrava is centrally located for that. Be aware that reception is closed from 1 to 4pm. All in all a great place!

10/10 Excellent

Sophano

Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Estimado huésped, Gracias por elegir Pierre & Vacances Empuriabrava Marina y por dedicar parte de su tiempo a escribir esta reseña.Nos alegramos de que su estancia en nuestras instalaciones fuera satisfactoria. Nos esforzamos a diario por brindar la mejor de las atenciones a nuestros huéspedes y comentarios como el suyo son, sin duda, el mayor aliciente para seguir haciéndolo.Esperamos que vuelva a visitarnos muy pronto. Un saludo cordial,General Manager

8/10 Good

Emmanuel, ROLLEGEM

Liked: Cleanliness, property conditions & facilities
bel emplacement, hebergement bien équipé avec une belle vue sur les canaux. piscine à sur le toit à revoir , banc de pique nique rouillé à rénover , pas beaucoup de places de parking .
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 6, 2023
Cher Emmanuel,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Pierre & Vacances Empuriabrava Marina.Nous sommes ravis de savoir que vous avez apprécié l'emplacement de l'appartement, son équipement et la belle vue sur les canaux. En ce qui concerne la piscine sur le toit et le banc de pique-nique rouillé, nous prenons note de vos commentaires et allons les prendre en compte pour améliorer nos installations. Pour le stationnement, nous disposons d'un parking privé avec un nombre limité de places, il est donc recommandé de réserver à l'avance. Nous avons également un parking public à proximité pour les clients qui ne trouvent pas de place dans notre parking privé.General Manager

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Toller Pool
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Sehr geehrter Daniel,vielen Dank für Ihre positive Bewertung!Es freut uns zu hören, dass Ihnen unser Pool besonders gut gefallen hat. Wir sind stolz darauf, unseren Gästen zwei Außenpools und einen Whirlpool zur Verfügung zu stellen, um Ihren Aufenthalt so angenehm wie möglich zu gestalten.Wir bedauern, dass einige Aspekte Ihres Aufenthalts nicht Ihren Erwartungen entsprachen. Bitte seien Sie versichert, dass wir Ihre Rückmeldung bezüglich der Sauberkeit und der Ausstattung der Zimmer sehr ernst nehmen und stets bemüht sind, unseren Service zu verbessern. Ihre Zufriedenheit ist uns sehr wichtig.Wir hoffen Sie wieder einmal bei uns begrüssen zu dürfen.Mit freundlichen Grüße,General Manager

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Schöne Dachterasse mit Pool
Stayed 7 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Sehr geehrter Daniel,vielen Dank für Ihre Bewertung!Es freut uns sehr, dass Ihnen unsere Dachterrasse mit Pool gefallen hat. Wir sind stolz darauf, unseren Gästen einen entspannenden Bereich mit einem schönen Ausblick und einer angenehmen Atmosphäre bieten zu können.Wir bedauern, dass Sie in einigen Bereichen nicht vollständig zufrieden waren. Wir nehmen Ihr Feedback sehr ernst und werden uns bemühen, unseren Service und unsere Einrichtungen kontinuierlich zu verbessern, um unseren Gästen ein angenehmes Erlebnis zu bieten.Wir hoffen Sie wieder einmal bei uns begrüssen zu dürfen.Mit freundlichen Grüße,General Manager

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Cynthia,We would like to thank you for this kind feedback about your experience at Pierre & Vacances Empuriabrava Marina.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,General Manager

10/10 Excellent

CHRISTIAN

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 3, 2023
Cher Christian,Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Empuriabrava Marina.Nous sommes ravis que votre séjour ait été satisfaisant et prenons note de votre retour.Merci aussi d'avoir mis en avant le confort de votre logement.Nous espérons avoir le plaisir de vous recevoir à nouveau pour une expérience toujours de qualité. Bien à vous,General Manager

2/10 Terrible

Laurie

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 13, 2023
Chère Laurie,Merci pour ce commentaire suite à votre séjour au Pierre & Vacances Empuriabrava Marina.Nous sommes désolés de n'avoir pu vous apporter satisfaction et aimerions en savoir davantage sur votre expérience.Nous vous invitons à solliciter notre équipe sur place dès votre arrivée afin que les mesures correctrices soient mises en place et vous garantir ainsi le meilleur séjour possible.Nous sommes navrés de n'avoir pu vous offrir l'expérience que vous attendiez et espérons regagner votre confiance lors d'un prochain séjour.Bien cordialement,General Manager

8/10 Good

Sarah

Traveled with group
Disliked: Cleanliness
Mitigé
De nombreux problèmes : appartement avec des casses, besoin de faire venir un technicien en plein séjour nous bloquant une partie de la matinée. Coupure d'eau et d'électricité aucun geste de la part de l'établissement. Caution pas encore rendu, aucun état des lieux mais attend que ce soit les femmes de ménages qui fassent l'état des lieux sans nous. Nous espérons avoir aucun problème avec la caution.
Stayed 5 nights in Aug 2023
Response from General Manager on Sep 13, 2023
Chère Sarah,Merci pour ce commentaire suite à votre séjour au Pierre & Vacances Empuriabrava Marina.Nous sommes ravis que vous ayez apprécié le confort de la chambre. Cependant, nous sommes désolés d'apprendre que vous avez rencontré des problèmes lors de votre séjour. Nous comprenons que l'intervention d'un technicien ait pu être gênante et nous nous excusons pour les coupures d'eau et d'électricité. Concernant la caution, nous vous assurons que notre procédure est conforme aux normes et que nous faisons tout notre possible pour restituer les cautions rapidement. Nous prenons en compte vos remarques et travaillons constamment à améliorer nos services pour offrir une expérience optimale à nos clients.Bien à vous,General Manager

6/10 Okay

Christian, Le Perreux sur Marne

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Caution when booking: property location is not very convenient (distance to beach and city centre), the 1 bedroom apartment unit on Expedia is misrepresented and does NOT have a balcony whereas the pictures associated to this lodging unit depict many instances of a spacious balcony. You have to pay a 10EUR/night fee for the balcony and there are few units with balcony available. The aircon & dishwasher in our lodging unit were out of order and not fixed during a 2 week stay, the amenities and property are generally in poor condition, wear and tare combined with low maintenance are taking their toll. The pools are relatively small and pretty shallow, no pool umbrellas available and no shade to seek refuge from the summer sun. I would not recommend long stays with a family in this property due to location and lacking facilities/amenities.
Stayed 14 nights in Jul 2023
Response from Manager on Sep 13, 2023
Dear Christian,Thank you for this review about your stay with us at Pierre & Vacances Empuriabrava Marina.We understand your concerns regarding the distance to the beach and city center, as well as the balcony situation. Please note that our apartments are indeed located 1.5 km from the beach and this is mentioned in our listing, as well as the fact that not all units have a terrace.We are sorry to hear about the issues you faced with the air conditioning and dishwasher. Our team is committed to addressing maintenance concerns promptly, and we will ensure that these issues are resolved. We also acknowledge your feedback about the pool size and lack of shade, and we will take it into consideration for future improvements. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we apologize for any inconvenience you experienced.We hope to have the opportunity to welcome you for an improved stay.Kind regards,

8/10 Good

Karina

Liked: Cleanliness, room comfort
Fin lejlighed. Badeværelse trænger til vedligehold. Lækkert og veludstyrret køkken.
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 25, 2023
Kære Karina.Vi takker mange gange for du valgte at booke dit ophold hos os og for, at du tog dig tid til at anmelde dit ophold.Vi er glade for at høre, at du nød vores lejlighed og det veludstyrede køkken. Vi sætter pris på din feedback vedrørende badeværelset og vil tage det i betragtning for fremtidig vedligeholdelse. Vores mål er at sikre, at vores gæster har en behagelig og tilfredsstillende oplevelse under deres ophold.Vi beklager eventuelle ulemper, du måtte have oplevet, og vil arbejde på at forbedre vores service og faciliteter.Vi håber en anden gang at kunne få æren af at byde dig velkommen igen hos os.General Manager

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Super lækkert
Et super fantastisk område, ikke langt fra strand, spisesteder, indkøbsmuligheder og andet. Lejligheden var meget lækker med stue, soveværelse, køkken og badeværelse. Udsigt lige ned til kanalerne. Servicen i receptionen var superb. Der var 2 pool områder et i stueplan og en på taget, med liggestole og skøn udsigt. Det eneste der godt kunne være bedre, var at der blev fjernet fugleklatter dagligt på pool kanten, samt at der blev skiftet sengetøj og håndklæder mindst 1 gang på et 2 ugers ophold. Kan klart anbefales
Stayed 14 nights in Jun 2023
Response from General Manager on Jun 26, 2023
Dear Michael, Thank you for this great feedback about your recent stay at Pierre & Vacances Empuriabrava Marina.We are thrilled to hear that you enjoyed the fantastic location, close to the beach, dining options, and shopping. It's great to know that you found the apartment to be well-equipped and comfortable, with a lovely view of the canals. We appreciate your kind words about our reception service and the two pool areas with sun loungers and beautiful views. We take note of your suggestions regarding the daily cleaning of the pool area and the change of bed linen and towels during a longer stay. We will certainly consider these points to improve our services.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,General Manager

10/10 Excellent

cyril

Stayed 1 night in Jun 2023
Response from General Manager on Jun 17, 2023
Cher Cyril,Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Empuriabrava Marina.C'est une joie de lire que votre séjour s'est bien déroulé.Au plaisir de vous revoir parmi nous,General Manager

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, room comfort
Weekend en famille
Très bien, rien à dire, appartement agréable très bien situé.et surtout très fonctionnel.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 14, 2023
Cher Benjamin,Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Empuriabrava Marina.Nous sommes heureux que votre séjour parmi nous et votre logement aient répondu à vos attentes.Ce serait un plaisir de vous recevoir une nouvelle fois bientôt pour un séjour tout aussi réussi. Bien à vous,General Manager

10/10 Excellent

Tristan

Stayed 2 nights in Jun 2023
Response from General Manager on Jun 5, 2023
Chère Tristan,Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Empuriabrava Marina.C'est une joie de lire que votre séjour s'est bien déroulé.Au plaisir de vous compter à nouveau parmi nous,General Manager

6/10 Okay

Laurene

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Bon accueil, parking gratuit à proximité de l hôtel si on ne veut pas payer le parking de l hôtel, commerce plage et vue sur le port très apprécié mais la qualité des chambres est moyenne. Spacieuse mais bruyante il n’y a pas d isolation phonique extérieur et intérieur, le système d arrivée d eau (douche wc) fait un bruit monstre donc niveau discrétion la nuit c est loupé. Le frigo qui fait du bruit la nuit également. C est dommage car il y a du beau potentiel
Stayed 3 nights in May 2023
Response from General Manager on May 23, 2023
Bonjour Laurene,Merci de nous faire part de votre expérience dans notre résidence Pierre & Vacances Empuriabrava Marina.Nous sommes ravis que vous ayez apprécié l'accueil, la proximité du parking gratuit, des commerces, de la plage.Cependant, nous sommes désolés d'apprendre que vous avez rencontré des problèmes de bruit dans votre chambre. Nous comprenons que cela peut être dérangeant et nous sommes désolés pour les désagréments occasionnés.Concernant le bruit du frigo, nous aurions été heureux de vous fournir un autre appartement si nous avions été informés de ce problème durant votre séjour.Merci d'avoir mis en avant la vue sur le port.Au plaisir de vous recevoir à nouveau,General Manager

6/10 Okay

Jesus Manuel

Traveled with group
Bueno, pero ha desmejorado
Horarios de recepción un poco complicados. check-in muy tarde. El hotel se ve desmejorado (en relación a visitas anteriores), la limpieza del apartamento es buena pero en la cocina no, todos los electrodomésticos están muy deteriorados. Sin embargo, en general el piso es organizado y espacioso.
Stayed 2 nights in May 2023
Response from General Manager on May 19, 2023
Hola Jesús,Muchas gracias por tomarte el tiempo de compartir tu experiencia en nuestro apartamento.Recibimos sus apreciaciones y le agradecemos que las comparta con nosotros. Sin embargo, lamentamos si nuestras instalaciones no respondieron en algún momento a sus expectativas y le recordamos que estamos a su entera disposición para proporcionarle asistencia adaptada siempre que lo necesite. En cualquier caso, no le quepa el menor margen de duda de que abordaremos este asunto con el departamento de mantenimiento.Con respecto a la cocina, nos disculpamos por la situación que menciona y nos aseguraremos de que nuestro equipo de limpieza esté al tanto de sus preocupaciones para evitar que esto vuelva a suceder. En lo que concierne a los horarios de recepción, tomamos nota a fin de revisar dicho aspecto con el departamento a cargo si bien entendemos que es lo suficientemente flexible para satisfacer las necesidades de la mayoría de nuestros huéspedes.Por otra parte, debemos puntualizar que el check-in se realiza a las 16:00 para estancias cortas y a las 17:00 para estancias largas y que, además, ponemos a disposición del huésped un servicio de early check-in sujeto a disponibilidad y con cargo adicional.En una ocasión futura, no tenga el menor reparo a la hora de solicitar información al respecto en recepción.Eos reconforta saber que las generosas dimensiones del apartamento y la limpieza cumplieron con sus expectativas aunque deseamos contar con la oportunidad de proporcionarle una experiencia del todo favorable en otro contexto.Quedamos a su entera disposición.Atentamente,General Manager

10/10 Excellent

LAURE

Traveled with family
Liked: Cleanliness, room comfort
Super residence
Tres bon sejour a empuria. La residence est bien situee Appartement spacieux et belle piscine sur le toit.
Stayed 3 nights in Apr 2023
Response from General Manager on May 6, 2023
Chère Laure,Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Empuriabrava Marina.Nous nous réjouissons de lire que vous avez apprécié l'emplacement de notre établissement et son confort.Merci de souligner la décoration et la piscine.Au plaisir de vous compter à nouveau parmi nous,General Manager

10/10 Excellent

Nathalie

Stayed 15 nights in Apr 2023
Response from General Manager on May 5, 2023
Chère Nathalie,Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Empuriabrava Marina.C'est une joie de lire que votre séjour s'est bien déroulé.Au plaisir de vous compter à nouveau parmi nous. Bien à vous,General Manager

4/10 Poor

Malika

Stayed 3 nights in Feb 2023
Response from General Manager on Apr 8, 2023
Chère Malika,Merci pour ce commentaire suite à votre séjour au Pierre & Vacances Empuriabrava Marina.Nous regrettons que votre séjour n'ait pas été satisfaisant.Nous sommes à votre écoute pour toute suggestion d'amélioration de nos services afin de vous accueillir de nouveau parfaitement.Nous espérons regagner votre confiance lors d'un prochain séjour.Bien cordialement,General Manager

10/10 Excellent

Sébastien

Stayed 2 nights in Mar 2023
Response from General Manager on Apr 4, 2023
Cher Sébastien,Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Empuriabrava Marina.C'est une joie de lire que votre séjour s'est bien déroulé.Au plaisir de vous recevoir de nouveau pour une autre expérience tout aussi réussie,General Manager

8/10 Good

Isabelle

Stayed 1 night in Mar 2023
Response from General Manager on Mar 23, 2023
Bonjour Isabelle,Merci de nous faire part de votre expérience dans notre résidence Pierre & Vacances Empuriabrava Marina.C'est une joie de lire que votre séjour s'est bien déroulé.Au plaisir de vous recevoir à nouveau,General Manager

6/10 Okay

JEAN jACQUES

Disliked: Cleanliness
Menage laisse a desirer
Stayed 4 nights in Mar 2023
Response from General Manager on Mar 13, 2023
Cher Jean,Merci d'avoir pris le temps d'évaluer votre séjour.Nous espérons que vous avez passé un agréable moment parmi nous.Nous aurions souhaité que vous nous fassiez part sur place de ce manquement, nous aurions alors pu envoyer une retouche ménage ou vous reloger dans la mesure de nos disponibilités.Au plaisir de vous revoir très prochainement pour un séjour sans fausse note.General Manager

10/10 Excellent

Aude

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from General Manager on Mar 6, 2023
Chère Aude,Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Empuriabrava Marina.Nous vous remercions d'avoir souligné la propreté des lieux et l'efficacité de nos services.Au plaisir de vous compter à nouveau parmi nous,General Manager

2/10 Terrible

julien

Business traveler
Disliked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023
Response from General Manager on Feb 27, 2023
Bonjour Julien,Merci de nous faire part de votre avis.Nous sommes désolés que votre séjour parmi nous ne se soit pas déroulé dans les meilleures conditions et nous vous présentons nos plus sincères excuses. Notre réception est à votre entière disposition afin de réagir à tout désagrément. Aussi, n'hésitez pas à nous solliciter durant votre séjour, nous permettant ainsi de vous garantir le confort recherché. Nous espérons avoir le plaisir de vous recevoir pour un séjour 100% réussi.Bien cordialement,General Manager

8/10 Good

Christian

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Très bon emplacement - Logement spacieux - Tout le confort et la propreté Difficulté pour se garer même en Février
Stayed 2 nights in Feb 2023
Response from General Manager on Feb 23, 2023
Cher Christian,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Pierre & Vacances Empuriabrava Marina.Nous nous réjouissons que vous ayez apprécié le confort spacieux et la propreté du logement.Nous précisons que nous disposons d'un parking privé sur place.Merci de mentionner notre emplacement.Au plaisir de vous recevoir de nouveau pour un séjour sans fausse note,General Manager

6/10 Okay

PATRICE

Stayed 2 nights in Nov 2022
Response from General Manager on Nov 16, 2022
Dear Patrice,Thank you for sharing your opinion after your recent stay at Pierre & Vacances Empuriabrava Marina.We are sorry we fell short in meeting your expectations.However, we would love to know what would have made your stay even better.We hope to welcome you back for a return visit. Best regards,General Manager

10/10 Excellent

Sebastian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Die Unterkunft war sehr sauber, das Angebot der Beschreibung im Internet entsprechend! Hervorzuheben ist die sehr freundliche Rezeptionistin, welche immer zuvorkommend und sehr nett war! Immer wieder gerne!
Stayed 6 nights in Oct 2022
Response from General Manager on Oct 31, 2022
Sehr geehrter Sebastian,vielen Dank für Ihre positive Bewertung!Ihr nettes Lob für den authentischen Service unserer freundlichen Mitarbeiter haben wir sehr gerne gelesen. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns verbracht haben und bedanken uns an dieser Stelle recht herzlich für Ihren Besuch.Wir hoffen Sie wieder einmal bei uns begrüssen zu dürfen.Mit freundlichen Grüße,General Manager

10/10 Excellent

pierre

Stayed 2 nights in Oct 2022
Response from General Manager on Oct 31, 2022
Cher Pierre,Nous sommes ravis que votre séjour ait été une réussite.Encore tous nos remerciements !Au plaisir de vous recevoir à nouveau,General Manager

10/10 Excellent

Talloussi

Stayed 1 night in Oct 2022
Response from General Manager on Oct 18, 2022
Dear GuestThank you for this positive rating.We are happy we were able to cater to all your needs.Thank you again.We hope to have the pleasure of seeing you again in the future. Kind regards,General Manager

10/10 Excellent

sophie

Stayed 4 nights in Sep 2022
Response from General Manager on Jan 17, 2023
Chère Sophie,Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Empuriabrava Marina.C'est une joie de lire que votre séjour s'est bien déroulé.Au plaisir de vous recevoir à nouveau,General Manager

10/10 Excellent

Janusz

Stayed 8 nights in Sep 2022
Response from General Manager on Oct 18, 2022
Estimado Janusz,Nos alegra recibir su puntuación.Nos alegramos de haber podido ofrecerle una experiencia agradable y que todo haya estado a su gusto.De nuevo muchas gracias.Quedamos a la espera de su pronto regreso. Un cordial saludo.General Manager

8/10 Good

Sebastien

Traveled with family
Liked: Room comfort
Super séjour avec une vue super sympas. Deux trois incohérences concernant le sens d’ouverture du frigidaire… Sinon impeccable
Stayed 2 nights in Sep 2022
Response from General Manager on Oct 18, 2022
Cher Sebastien,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Pierre & Vacances Empuriabrava Marina.Nous nous réjouissons que vous ayez passé un bon séjour et prenons note de votre remarque.Merci de mettre en avant la vue agréable.General Manager