Ratings based on 18 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from great britain
A all round holiday for theme park, water park,Posted Sep 21, 2014
Had such a lovely holiday we had fun at the theme park and water park was amazing and also could relax at the pool and beach down the road, just wished there was a bus to the beach still on even tho children were back at school! That's the only issue.
for Familiesby A verified traveler from Ireland
One night family stay with park accessPosted Aug 18, 2014
Pros: Secure bag lockup while we were at the park.
Hotel was good if using it for access to the park. Very nice room with comfortable beds for 2 adults 1 child.
for Everyoneby A verified traveler from Cheshire UK
Stomach Churning Rides & Stomach Turning FoodPosted Aug 2, 2014
Pros: The quaint village-type setting, clean rooms and spacious pool terraces, plus its proximity to the theme park
Cons: The food in the restaurants (other than the buffet) is expensive and dull. The hotel could provide more shade by investing in a few extra parasols.
Location: Universal's Port Aventura theme park and Caribe water park are both superb attractions. The shows, rides and closing fireworks are breath-taking.
Port Aventura is the perfect base for theme park fans but here's a warning - the food in the park will turn your stomach as much a ride around the loops of 'Dragon Khan'. From the relatively tranquil settings of the hotel pools you can pop through an exclusive turnstile straight into Meditterania and enjoy all the fun of what has to be the best theme park outside of Florida. The hotel is immaculately kept with the quaint look of a Mediterranean village and offers acres of outdoor space to stretch out and soak up the sun although, like most hotels it fails to provide enough shade and parasols are scarce. The rooms have recently been renovated and there's free Wi-Fi in all areas (as at July 2014). In the neighbouring theme park there's an amazing variety of rides and shows to suit everyone. The main gripe is the lack of decent food in any of the restaurants. With the exception of Racó de Mar near the entrance we experienced cold, bland and overpriced dishes at all of the restaurants in addition to poor service. At The Iron Horse Hotel and the Steak House we could not distinguish between any of the meats served. Most of it tasted like I cooked it - which isn't great! For those staying at the hotel I would suggest you take advantage of the ample breakfast and eat out at nearby Salou for half the price and twice the choice. Its just a few minutes in a taxi to the main promenade.
Comment from Hotel Management
Aug 15, 2014 by PortAventura, Hotel Management
Dear Paul. We truly regret that your experience at PortAventura Resort wasn’t fully pleasant. We regret that our restauration service didn’t meet your expectations, as is one of our main priorities. Please accept our apologies for all the inconvenience you have been caused. We thank you very much your comments around and have noted your suggestions. Regards, PortAventura
for Everyoneby A verified traveler from UK
Expensive for the pricePosted Jul 18, 2014
Would be nice if the staff spoke more English as struggled when we needed local info. Long queues when checking in.
Comment from Hotel Management
Jul 24, 2014 by PortAventura, Hotel Management
Dear Sir/Madame. We truly regret that your experience at Portaventura Park wasn’t fully pleasant. We regret that our customer service didn’t meet your expectations as is one of our main priorities. Please accept our apologies for all the inconvenience you have been caused. We thank you very much your comments around and have noted your suggestions. Regards, PortAventura
by A verified traveler
Port Aventura HotelPosted May 22, 2014
This hotel offers direct access to Port Aventura, two pools and a number of restaurants. What we liked about the hotel are helpful staff, access to Port Aventura and the proximity to Salou and Salou beaches (20-30 minute pleasant walk). What we didn't like are the quality of the rooms and the food. We asked for a transfer from the first room due to mold in the bath tub area and the new room was better but still not the standard we expected. The breakfast buffet was also disappointing. For example: scrambled eggs were done poorly, juices (orange/pineapple) were diluted, croissants were not good and very limited cheese selection. The other restaurants for dinner were better but nothing special. Before coming to PortAventura Hotel, we were at another 4-star hotel in Barcelona and so we easily noticed the difference in room quality, services and food quality. We would consider another hotel if visiting Salou or Port Aventura again.
Comment from Hotel Management
May 26, 2014 by PortAventura, Hotel Management
Dear Sir/Madame. We truly regret that your experience at Hotel PortAventura wasn’t fully pleasant. We regret that our customer service didn’t meet your expectations at the cleaning and restaurant service as is one of our main priorities. Please accept our apologies for all the inconvenience you have been caused. We thank you very much your comments around and have noted your suggestions. Regards, PortAventura
for Everyoneby Colleen from Toronto, Canada
Convenient, comfortable, lovely hotelPosted May 9, 2014
Overall we had a very nice stay here. The rooms were clean, quiet and the beds were very comfortable. The breakfasts are very well organized and you lack for nothing. Staff were helpful and the location was fantastic. For families it is a very good choice. Only downside is that the pool, which was warm and inviting, but was CLOSED! Very frustrating for us as we thought it was perfect swimming weather yet they had no plans on opening the pools for at least another month. Don't bother bringing your bathing suit out of the summer season without checking the pool open dates or you will be as disappointed as us.
for Familiesby Kassam from Peterborough, England
Its an OK HotelPosted Apr 20, 2014
Pros: Breakfast buffet was good. they had mini discos for the children everynight,
Cons: I would recommend more english staff, cleaners dis not really clean up properly. if you want air conditioning u should be able to have it. i did not.
Location: Theme park near by, Beach nearby, airport 20 mins max nearby.
When i first went to check in, there was only two staff serving at the time, and a quite a long que. When i finally checked in, the staff wrote the number of my room, so as you can imagine, i was trying to get into the room by using the card and would not work, then someone opened the room and it was a customer, i apologised and was really embarrased, i went back downstairs only two staff serving and waited in a long que, told the staff the storry and they apologised. The room was ok, no air conditioning at this time just hot air, i asked about this and they said its still cold for most of the people here, maybe they where people who lived in Spain, but for me from England i was hot, so i just opened the window. There was no kettle, no locks for the toilet. It was a resort so everything was expensive.
Comment from Hotel Management
May 6, 2014 by PortAventura, Hotel Management
Dear Kassam, we truly regret that your stay at Hotel PortAventura didn’t meet your expectations. Heating is just turned on during summer season. We appreciate your comments as they will allow us to improve our services and we will make sure you have a nice experience next time. On the other hand, we apologize if our cleaning service didn’t meet your expectations as is one of our main priorities. We take your comment in consideration in order to improve our job and be able to offer you a more satisfying service next time. Best regards, PortAventura
for Everyoneby A verified traveler
nice hotel , inside the park , the room was bigPosted Dec 17, 2013
for Getaway With Friendsby Madx
Posted Sep 28, 2013 on Hotels.com
for Familiesby Lynne from Hampshire, UK
Good family hotel if you only want the theme parkPosted Aug 16, 2013
Cons: No sun beds after 8am! Expensive to eat or drink
Location: Great for the theme park
Hotel was very nice. Huge but still managed to seem quiet. Staff were nice but guest services in particular weren't particularly useful. Knew lots bout the theme park itself but nothing else of any use. We asked how to get to the local town and were greeted by shrugs and general confusion - "it's about a 20 min walk" - but couldnt give us directions!Turns out there was a bus stop at the entrance and it only took us 10 mins to walk anyway. Good hotel for families though. Clean, quiet, fabulous pool. Very expensive to eat or drink though so either go half board or be prepared to go into Salou every evening. Pool is huge, but there are only enough sunbeds for a few guests and unless you're up before 8am, they were always all reserved by towels. Hotel has a no reserve policy but doesn't enforce it and you're not allowed to walk on the grass so unless you can get a sunbed you can't sit in the grounds while kids in the pool. Shame because it's one of e best pools I've seen and lots of life guards. Campo Aventura for children was one of the reasons we booked this one and it was closed for he whole time we were there. Kids activities in the evening but unless you eat at the hotel restaurant every night you'd never use them as they are all at dinner time 730-1015. We have a 3 yr old.....this should be when she's sleeping. Free Shuttle service runs from the other 2 port aventura hotels to Salou / Beach, but this one (which is more expensive) has none. Don't understand this.