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Reviews of Parador de Tortosa

4 out of 5
Parador de Tortosa
Castell De La Suda S/n, Tortosa

Reviews

8.6

Excellent

Rating 10 - Excellent. 113 out of 238 reviews" "
Rating 8 - Good. 89 out of 238 reviews" "
Rating 6 - Okay. 28 out of 238 reviews" "
Rating 4 - Poor. 6 out of 238 reviews" "
Rating 2 - Terrible. 2 out of 238 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
We absolutely loved our stay and wished it could have been for more than just one night. A stunning building, lovely staff and great service.
Stayed 1 night in Sep 2023
Response from Jesús Hernández / Director. on Oct 5, 2023
Muchas gracias, por su visita, puntuación y comentarios. Nos alegra que haya disfrutado de su estancia y esperamos verle de nuevo próximamente.

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and relaxing. The staff are all friendly and helpful. Gorgeous mountains in the background.
Stayed 2 nights in Sep 2023
Response from Jesús Hernández / director. on Oct 27, 2023
Muchas gracias, por su visita, puntuación y comentarios. Nos alegra que haya disfrutado de su estancia y esperamos verle de nuevo próximamente.

10/10 Excellent

Sudheer

Stayed 1 night in Aug 2023
Response from Jesús Hernández / Director. on Sep 15, 2023
Muchas gracias por su visita y puntuación. Nos alegra que haya disfrutado de su estancia y esperamos verle de nuevo próximamente.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jesús Hernánde / Director. on Aug 5, 2023
Muchas gracias por su visita, puntuación y comentarios. Nos alegra que haya disfrutado de su estancia y esperamos verle de nuevo próximamente.Thank you very much for your visit, score and comments. We are glad that you enjoyed your stay with him and we hope to see you again soon.

8/10 Good

Jaea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel at top of hill. Staff lovely.
Stayed 1 night in Aug 2023
Response from Jesús Hernández / Director. on Aug 5, 2023
Thank you very much for your visit, score and comments. We are glad that you enjoyed your stay with him and we hope to see you again soon.

8/10 Good

Howard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jesús Hernández / Director. on Aug 5, 2023
Thank you very much for your visit, score and comments. We are glad that you enjoyed your stay with him and we hope to see you again soon.

10/10 Excellent

Nicholas

Stayed 1 night in Jun 2023

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2023
Response from Jesús Hernández / Manager. on May 26, 2023
Thank you very much for your visit, score and comments. We are glad that you enjoyed your stay with him and we hope to see you again soon.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot on the drive home from Costa del Sol.
The reception was was a warm welcome, and the room delightful (although no view). Everything was spotlessly clean and the bedding and linen spotless and of the highest quality. The evening food was delicious but beware, the restaurant does not open until 8:00pm. Breakfast was good and all staff were very friendly. Would definitely stay again.
Stayed 1 night in Feb 2023
Response from Jesús Hernández / Director. on Mar 1, 2023
Thank you very much for your visit, score and comments. We are glad that you enjoyed your stay and we hope to see you again soon.

6/10 Okay

Shiela

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The exterior of the building is impressive, the drive up a bit scary but ok if you don’t meet another car. A traffic light system would work here. The inside was dark and a bit on the cold and gloomy side but it was very cold outside So maybe that was the reason. The rooms were very clean but the furniture heavy and uncomfortable and noisy when moved. There is very little soundproofing between rooms so you here conversations and unhappy children. We also found the beds too firm for us but that’s a personal preference. Our balcony never got the sun but the other wing of the paradore did so maybe ask for those rooms. The food was ok but nothing more. There seems to be a distinct lack of vegetables but don’t know if that is a Spanish thing. The paradore overlooks the town and if you are fit then walking up and down is ok. Anyone with health problems would need to take the car. Tere who did the housekeeping of our room was a delight and made our visit. She went off to get me cups of camomile tea when I was ill. The lack of tea and coffee facilities in the room was a problem. Patricia in the bar and breakfast room was friendly and helpful too.
Stayed 4 nights in Feb 2023
Response from Jesús Hernández / Director. on Mar 1, 2023
Thank you very much for her visit, score and comments. We hope she enjoyed her stay and see you again soon.

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel built in the castle at the highest point of town and short distance to the old city cenrer. Very good breakfast with multiple options.
Stayed 2 nights in Oct 2022
Response from JESÚS HERNÁNDEZ / DIRECTOR. on Oct 28, 2022
Thank you very much for your visit, rating and comments. We are glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Thomas

Stayed 1 night in Oct 2022
Response from Jesús Hernández / Director. on Oct 28, 2022
Muchas gracias por su visita y puntuación. Nos alegra que haya disfrutado de su estancia y esperamos verle de nuevo próximamente.

10/10 Excellent

Frances M

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful , historic property in a great location. I would definitely stay there again.
Stayed 1 night in Sep 2022
Response from Jesús Hernández / Director. on Sep 21, 2022
Thank you very much for your visit, rating and comments.We are glad that you enjoyed your stay and we hope to see you again soon.

6/10 Okay

Joanne, Calgary

Traveled with partner
Liked: Cleanliness, property conditions & facilities
You can't beat staying in a castle! The rooms were spacious and clean and well-appointed, it felt like a castle
Stayed 2 nights in Sep 2022
Response from Jesús Hernández / Director on Sep 18, 2022
Thank you very much for your visit, rating and comments. We are glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Rafael

Stayed 1 night in Jul 2022

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 1 night in Jul 2022
Response from Jesús Hernández / Director on Jul 7, 2022
Thank you very much for your visit, rating and comments. We are glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Willem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very satisfying stay. Royal treatment. Great ambiance.
Stayed 1 night in Jun 2022
Response from Jesús Hernández / Director on Jul 6, 2022
Thank you very much for your visit, rating and comments. We are glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Geoffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from Jesús Hernández / Director on Feb 23, 2022
Gracias por su visita y puntuación. Nos alegra que haya disfrutado de su estancia y esperamos verle de nuevo próximamente.

6/10 Okay

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful parador needs better service
Beautiful location but our room had no electricity so had to be changed. Paid 18 Euros each for breakfast that was poor and server seemed angry to bring eggs. The location is lovely.
Stayed 2 nights in Oct 2021
Response from Jesús Hernández / Director on Oct 29, 2021
Thank you very much for your visit, score and comments, of which we take note for the improvement of our services and I take the opportunity to apologize for the incidence exposed in the breakfast service. We hope to see you again soon and that you can fully enjoy your stay.

10/10 Excellent

Faye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property with great views from your balcony to watch the sunset. Will return at some point.
Stayed 2 nights in Oct 2021
Response from Jesús Hernández / Director on Oct 15, 2021
Thank you very much for your visit, score and comments. We are glad you enjoyed your stay and we hope to see you again soon.

8/10 Good

Mercedes

Stayed 1 night in Sep 2021
Response from Jesús Hernández / Director. on Sep 23, 2022
Muchas gracias Mercedes, por su visita y puntuación. Esperamos que haya disfrutado de su estancia y verle de nuevo próximamente.

10/10 Excellent

Ingmar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MotoGP
Perfect place...for a stay. Hotel very near city of the town. Very good breakfast and easy to find with GPS! :-) We did visit Motorland Aragon both Saturday and Sunday.
Stayed 4 nights in Sep 2021
Response from Jesús Hernández / Director on Sep 20, 2021
Thank you very much for your visit, score and comments. We are glad you enjoyed your stay and we hope to see you again soon.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Not as grand as expected...
We assumed we'd be staying in a castle, but the actual hotel was built in the 70s. Nice views, as it's on a hill, overlooking Tortosa. The reception staff was friendly, the overall look is a bit dated and the pool could have done with an update and some more cleaning too. We used a reward night for our stay, not sure if that influenced the room we got, but they put us opposite of something that was maybe a GP practise or vaccination center, because it had queues of people sitting and chatting loudly outside our room from early in the morning. The hotel was not busy, so I am sure they could have given us another room. The food in both the restaurant and the cafe were good.
Stayed 1 night in Sep 2021
Response from Jesús Hernández / Director on Sep 20, 2021
Thank you very much for your visit, score and comments, of which we take note for the improvement of services. We regret that we did not meet your expectations and we sincerely apologize for this. We hope you enjoyed your stay and see you again soon.

8/10 Good

Roni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, but the hill climb to get back in from town is a hike. Also, it would be really good if there was some implementation of the no smoking policy. People were openly smoking on thier balconies which means you can't sit outside or have the doors open, if you don't like smoking. The green credentials could be improved, there was no obvious place to recycle anything (plastic, paper, aluminium). Sometimes you don't want to take it to your room. It was hot when we were there, not a bid thing, but after the claimb it would have been great of the air conditioning was colder. I suspect it was installed some time ago and is just not up to the demand. Overall, we had a good stay here and we loved Tortosa - great food and eay to get around.
Stayed 6 nights in Aug 2021
Response from Jesús Hernández / Director on Aug 24, 2021
Thank you very much for your visit, score and comments of which we take note for the improvement of our services. We are glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay
great place, historic converted castle with a fantastic view over Tortosa town and surrounding area. great restaurant with local specialities.
Stayed 1 night in Jul 2021
Response from Jesús Hernández / Director on Jul 31, 2021
Thank you very much for your visit, score and comments. We are glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing find. Historical site to stay in.
Beautiful site in a historical building in on a hill overlooking the surrounding areas. Building is a bit dated but still gives the right service. One of the highlights of our trip. Fantastic local food!
Stayed 1 night in Jul 2021
Response from Jesús Hernández / Director on Jul 21, 2021
Thank you very much for your visit, score and comments. We hope you have enjoyed your stay and see you again soon and that you can see your objectives fully covered.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Reception was cold and too focused on rules
Stayed 1 night in Jun 2021
Response from Jesús Hernández / Director on Jun 25, 2021
Thank you very much for your visit, score and comments. Unfortunately due to the Covid19 measures, the reception staff must inform the rules upon the arrival of the clients. We hope you enjoyed your stay and see you again soon.

8/10 Good

Verified traveler

Super clean and Covid safe
Stayed 1 night in Jun 2021
Response from Jesús Hernández / Director on Jun 11, 2021
Thank you very much for your visit, punctuation and comments. We are glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

natalia

Stayed 1 night in Apr 2021
Response from Jesús Hernández / Director on Jun 11, 2021
Muchas gracias por su visita y puntuación. Nos alegra que haya disfrutado de su estancia y esperamos verle de nuevo próximamente.

6/10 Okay

Kristian

Stayed 1 night in Mar 2021
Response from Jesús Hernández / Director. on Sep 23, 2022
Muchas gracias por su visita y puntuación. Esperamos que haya disfrutado de su estancia y verle de nuevo próximamente.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
We had a nice stay, however we had no hot water in the morning for showers and when I reported it to reception I got no response and was aware that the guest next to me was reporting the same problem. Dinner in the restaurant was very nice, but a bit expensive.
Stayed 1 night in Oct 2020
Response from Jesús Hernández / Director on Oct 22, 2020
Tack så mycket för ditt besök, poäng och kommentarer. Vi behöver inte helt erkänna våra förväntningar och de kommer att avslöja frågorna. Förhoppningsvis kommer du vid ditt nästa besök att se dina mål helt täckta.

6/10 Okay

Simon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing stay
An amazing location and view attracted us to stay here, but we were disappointed with the rooms and interior. It felt very dated, with hard bed mattresses and 90’s bathrooms. All very clean and functional, but threadbare.
Stayed 2 nights in Sep 2020
Response from Jesús Hernández / Director on Sep 26, 2020
Thank you very much for your visit, score and comments. We regret not having fully met your expectations and we sincerely apologize for this. We hope you enjoyed your stay and see you again soon.

4/10 Poor

Mike

Disliked: Staff & service, room comfort
Ugly town
Horrible town
Stayed 1 night in Aug 2020
Response from Jesús Hernández / Director on Aug 31, 2020
.Thanks Mike for your visit, rating and comments. We regret not having fully met your expectations and we sincerely apologize for this. We hope to see you again soon and that you can see your goals covered.

10/10 Excellent

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All very pleasure
Stayed 1 night in Jul 2020
Response from Jesús Hernández / Director on Jul 5, 2020
Thank you very much for your visit, comments and punctuation. We are glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jesús Hernández / Director. on Feb 26, 2020
Muchas gracias por su visita y puntuación. Nos alegra que haya disfrutado de su estancia y esperamos verle de nuevo próximamente.

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Jesús Hernández / Director. on Feb 26, 2020
Muchas gracias Christina por su visita y puntuación nos alegra que haya disfrutado de su estancia y esperamos verle de nuevo próximamente.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was not as good as the other parador we stayed at. Everyone seemed to not be interested in the guests but just doing a job.
Stayed 1 night in Dec 2019
Response from Jesús Hernández / Director on Jan 9, 2020
Thank you very much for your visit, score and comments. We are glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019
Response from Jesús Hernández. on Nov 21, 2019
Gracias por su visita, puntuación y comentarios. Nos alegra que haya disfrutado de su estancia y esperamos verle de nuevo próximamente.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful castle
Beautiful castle. Very nice hotel
Stayed 1 night in Oct 2019
Response from Jesús Hernández / Director. on Nov 11, 2019
Thank you very much for your visit, score and comments. We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Becky, Minneapolis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a castle on top of a small hill. It over looks the whole city. It was fantastic.
Stayed 1 night in Oct 2019
Response from Jesús Hernández / Director. on Oct 24, 2019
Thank you very much for your visit, comments and score. We are glad you enjoyed your stay and hope to see you again soon.

6/10 Okay

Alex, San Francisco

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
It is a very nice place but most of the staff doesnt seem prepair for a 4-star hotel.
Stayed 1 night in Jul 2019
Response from Jesús Hernández / Director on Jul 31, 2019
Thank you very much for your visit, evaluation and comments. Comment that on this date we have trainees in almost all departments, in any case and for not knowing what may have happened for your comment, we regret what happened to you and apologize for it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Jesús Hernández / Director on Jul 18, 2019
Muchas gracias por su evaluación.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique hotel part of an old castle overlooking the city and river.
Stayed 1 night in Jul 2019
Response from Jesús Hernández / Director on Jul 16, 2019
Many thanks for your visit, comments and evaluation. We are glad you enjoyed your stay and we hope to see you again soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the view of our room that we thought was booked in a higher category
Stayed 1 night in Jul 2019
Response from Jesús Hernández / Director on Jul 16, 2019
Many thanks for your visit, comments and evaluation. We regret that we have not fully met your objectives. We hope you enjoyed your stay and we hope to see you again soon.

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from jesús Hernández on May 21, 2019
Gracias por su visita y evaluación. Esperamos que haya disfrutado de su estancia y verle de nuevo próximamente.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, room comfort
Good
Stayed 1 night in Mar 2019
Response from Jesús Hernández / Director. on Mar 15, 2019
Thank you very much for your visit and comment. We are glad you enjoyed your stay and we hope to see you again soon

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Jesús Hernández / Director. on Mar 17, 2019
Gracias por su visita y comentarios. Nos alegra que haya disfrutado de su estancia y verle de nuevo próximamente.

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Front desk personnel was great.Restaurant personnel did not speak english or french
Stayed 1 night in Oct 2018
Response from JESÚS HERNÁNDEZ / DIRECTOR on Nov 10, 2018
Thank you very much for your visit and comments. We are glad you enjoyed your stay and we hope to see you again soon

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Jesús Hernández / Director. on Oct 11, 2018
Thank you very much for your visit and comments. We are glad you enjoyed your stay and we hope to see you again soon.