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Reviews of Hotel Port Sitges

4 out of 5
Hotel Port Sitges
Paseo de les Drassanes, 1-20, Sitges

Reviews

8.0

Very Good

Rating 10 - Excellent. 216 out of 679 reviews" "
Rating 8 - Good. 288 out of 679 reviews" "
Rating 6 - Okay. 123 out of 679 reviews" "
Rating 4 - Poor. 33 out of 679 reviews" "
Rating 2 - Terrible. 19 out of 679 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Roger

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible Room Service
Stayed for three nights. Housekeeping never came to clean the room until very late during the day. Left the room at about 9:00am left the sign to clean but never got it cleaned until we returned about 4:00pm. By then we already in the room when they later knocked the room.
Stayed 3 nights in Jan 2024

8/10 Good

Ethan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really great!
Stayed 5 nights in Oct 2023

10/10 Excellent

Christopher

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a peaceful stay with excellent views of the marina.
Stayed 6 nights in Oct 2023

4/10 Poor

Peter

Stayed 1 night in Oct 2023

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities
Definitely not 4*
I was in a room with a view to the marina. It was clean, but very basic for a 4* hotel. Furniture and bath tub a bit worn. No coffee maker / kettle / tea that you usually find in 4* hotels. Most annoyingly, there was just one wall socket in the room, and that’s where the fridge was plugged. So you have to choose between having cold drinks or charging your gadgets. There was another socket in the bathroom. Since this is a beach town, inevitably you will bring in traces of sand on your shoes, regardless of how careful you are. You’d expect the cleaning staff to sweep the floor, at least every other day; they didn’t. Since I am a gold member, I was supposed to get a free bottle of sparkling wine for my stay. I asked the staff on 2 occasions about this and they promissed they would get it sorted; which they didn’t. Not bothered about a bottle of cheap wine, but it’s a matter of principle. Don’t promise something and then refuse to honour it.
Stayed 4 nights in Sep 2023

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good stay
Hotel is in great location close to the beach and great restaurants along the Port. Has a nice pool. Service was good and the people are kind and attentive. I do question the rating of the hotel (at 4 stars). Also recieved none of the promised VIP amenities, so am not sure if I would stay here again. Bookers need to know that toilet and bedroom are all one room - so dont be surprised when you see it
Stayed 6 nights in Sep 2023

6/10 Okay

Steven Clifford

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Second time I’ve stayed here, first had a kitchen and so this time didn’t take travel kettle. Arrived at room and apart from the weird set up which I’ll come on to there was not tea or coffee making facilities. Asked twice to be sorted 3rd time got told no sorry can’t be provided. Now on to the rooms- yes I know boutique hotels are all about the glass shower room now but normally that encloses the toilet too and the glass is frosted fully to provide some privacy. Not here, toilet open to the whole room behind the shower. Why they couldn’t have enclosed it all is beyond me. You can’t buy drinks around the pool and they ask you not to take any but everyone ignores it. Now as for breakfast if you advertise it until a certain time then ensure it’s fully stocked until closing. We are not talking a 5 minute rush before closing we are talking 30-45 minutes before and hardly any cooked breakfast - that is pretty poor! Maybe spend less time doing the fancy fruit displays as looks like you must bin most and concentrate on providing and refilling the other food. If you won’t provide kettles in the room it’s really not too much to ask to have the breakfast room open most of the day so you can get your own coffee. Last year great and really helpful - this year gets a thumbs down and won’t be back
Stayed 7 nights in Sep 2023

6/10 Okay

Kamyar

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The location of the hotel was awesome! However the quality of the rooms was not good: The air conditioner in our suite wasn’t that strong. when we checked in the bed sheet on one of the beds had stain on it and when we asked for a clean one we got one with hole on it. The staff were really nice and helpful and tried their best to help in spite of language barrier. There was a bad smell of some sort of sewage in the hall way of the hotel however towards the end of our stay either the smell was gone or we got used to it. Overall we are satisfied however according to the other family who stayed at the same hotel with us at the same time there were more issues.
Stayed 6 nights in Jul 2023

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Tiffiany, BURR RIDGE

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great pool and the rooms were clean but the furniture needs an update. The day front desk manager was very helpful and friendly! The hotel is on a long stretch with many upscale restaurants in a quieter area than the city center. San Sebastia Beach is a 12 minute walk and all of the major shops/boutiques are 15 minutes’ walk from the hotel.
Stayed 3 nights in Jul 2023

2/10 Terrible

JASON

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bizarre, depressing, 2 star at best
This is a very substandard and strange hotel, and definitely no where approaching 4-star class. First- the young man who checked us in couldn’t have been any LESS welcoming. No please, no thank you, no smile- infact his demeanour is best described as contemptuous to being inconvenienced by customers. Seriously- this young man needs training or to get a job he doesn’t clearly hate). Second- the ‘en-suite’ bathroom is infact a toilet and shower behind a piece of transparent glass with no door- so if you stay here hopefully you’re comfortable with watching and hearing your partner on the toilet. Totally bizarre. This is not disclosed in the room description. Third- two members of staff walked into my room at 9:30am without knocking and despite a ‘do not disturb’ sign on the door. They were holding a coffee like they’d decided to come to take their break in our room. Due to the ‘bathroom’ being completely exposed they got to see me shaving half naked while my partner was taking a shower. Totally outrageous invasion of privacy. Their response when it happened: to laugh! Fourth - our harbour view was in fact a view of a tree and four other balconies looking directly into our room. Absolutely no privacy so we kept the curtains permanently closed. Everything about this place is cheap, faded and depressing. The management have clearly given up. There is no pride. It’s VERY sad. I would barely call in 2-star let alone 4-stars.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation hotel!
Loved this hotel and location for our vacation! Very clean room and located on a marina and within walking distance of the beach! Lots of nice waterfront dining options on the street near the hotel. We loved it and would stay here again!
Stayed 2 nights in Jul 2023

8/10 Good

Arran

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with extremely strange bathroom layout
Lovely pool area. Clean rooms with good facilities but why on earth would they put the bathroom (toilet and shower) in the bedroom? Why not put a wall there? The strangest thing I have ever seen. Extremely quiet hotel. No pool bar or any bar to have a drink by the pool. Hotel kept very clean though!
Stayed 5 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay at the Port Sitges Hotel. Clean and comfortable, a few minutes walk from the town centre, with lots of restaurant options nearby. Pool and facilities were excellent.
Stayed 10 nights in Jun 2023

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was great eating around the hotel. I felt very safe
Stayed 7 nights in Jul 2023

6/10 Okay

Janet

Traveled with group
Disliked: Property conditions & facilities
The hotel room we had was not 4* as advertised. Breakfast does not cater for Vegans. Luckily the surrounding restaurants were accommodating. Our room needed refreshing and decorating. Evening receptionist was not very accommodating but the morning staff were very helpful. Was able to explain our concerns and grievances when checking out and was welcomed by the staff receptionist. If they made the changes and updated the rooms would definitely book again.
Stayed 1 night in Jun 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service, location and condition. Will definitely be back!
Stayed 1 night in May 2023

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, breakfast not so great…
Stayed 1 night in May 2023

8/10 Good

Karina

Stayed 2 nights in May 2023

10/10 Excellent

Oleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing choice for vacation!
we enjoyed it! Room is amazing,it has everything you ever need for a long time stay! Hotel is well Located, with amazing beaches around! We loved it! Thank you❤️
Stayed 25 nights in Mar 2023

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Stacy

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
A great location close to many restaurants and an easy walk to the town centre. The staff were very friendly and helpful and the room was very comfortable. I would be happy to stay there again.
Stayed 2 nights in Nov 2022

8/10 Good

Marcela B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

2/10 Terrible

Denise

Stayed 1 night in Sep 2022

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This hotel is spotlessly clean, spacious, with excellent views from every room. Staff are relaxed, friendly and helpful at every turn. A few minor items would lift the hotel to the next level - bathrooms are high quality but a little dated, and the air conditioning could be a little quieter.
Stayed 7 nights in Sep 2022

6/10 Okay

Pablo, Seattle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our room, 101, has amazing views of the marina, the beach, and Sitges. It's one of only two units with those amazing views. The housekeeping staff also kept it very clean. However, WiFi signal is only present, and very weak, in a 5"x5" corner in the bathroom. There was no signal anywhere else in the unit. We reported it to the manager and the reception person, but they didn't even seem to care. The problem is that the last WiFi repeater is about 50 meters from the room (you can see them on the hallways), too far from it. This drove us to pay for international data on our phones, which made our stay more expensive in the end. It's too bad that one of their two best rooms in the entire property has no wifi, and that the management doesn't even seem to care.
Stayed 4 nights in Sep 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and beach convenient Hotel
Great location, especially for Balmins beach. Comfy room, friendly staff. Nice pool area. Would feel a bit more welcoming if reception staff were based at the front desk, rather than the back office.
Stayed 1 night in Aug 2022

2/10 Terrible

Kevin

Disliked: Staff & service, property conditions & facilities, room comfort
Shocking Stay in Sitges!
Terrible! The kitchenette contained virtually no equipment. Had to use a saucepan as there was no salad bowl. No strainer, so I could not cook pasta. No microwave. No sharp knife to chop anything! No upgrade despite Gold status with Hotels.com. The room STANK of cigarettes and it became worse when air conditioning was turned on! TV in lounge room did not work - was not repaired despite a complaint to the manager. Had to sit sideways on the toilet as bad design meant you could not sit facing the basin! Never again!!!
Stayed 4 nights in Aug 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly. Excellent service.
Stayed 21 nights in Jun 2022

8/10 Good

Ignasi

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2022

10/10 Excellent

Gabriel, Seattle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful with beautiful views of pool, sea, marina, and sitges center/church.
Stayed 4 nights in May 2022

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Apr 2022

6/10 Okay

Carole

Traveled with partner
Liked: Cleanliness, staff & service
The property is well located in port Sitges.The price was good for provision of very basic, clean accommodation in a lovely marina with great cafes, restaurants and bars. Do not expect it to be luxurious as the rooms and facilities are somewhat dated however their housekeeping is good.
Stayed 2 nights in Dec 2021

4/10 Poor

Robert, Bath

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was looking forward to relaxing but left more exhausted than I arrived. We booked an apartment for 3 people as we wanted space so it’s a shame there were only 2 glasses, 2 chairs at the dining table etc. The kitchen was less than basic - no microwave, no washing up liquid or scourer even though the sign said you have to do your own washing up), no drying up cloth, no sharp knife, no chopping board. Currently there is no breakfast available and the jacuzzi is out of action. The noise travels through the thin walls from your neighbours in all directions - when you neighbours move a chair, go to the bathroom or just talk to each other you will know all about it. On top of that I agree with the other reviews that mention the tired decor and in need of an update. The staff were friendly and it was clean but not somewhere relaxing to spend a holiday.
Stayed 6 nights in Oct 2021

10/10 Excellent

Ivette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed very much the stay with my mother and my sisters. The staff is very friendly and the rooms very clean. The property is located walking distance to many restaurants.
Stayed 2 nights in Sep 2021

8/10 Good

Leon

Liked: Cleanliness, staff & service, room comfort
All the peace and solitude your body craves.
The good bits: super clean, stunning location and views, away from the hustle and bustle of the downtown core. Super quiet and tranquil, I slept better than I had in years. Linen and towels super clean and fresh. Water pressure fantastic. The not so good bits: aircon at best “mild”, stovetop kettle slow and cooking facilities sparse. However; I’m willing to overlook all the not so good bits for how much I enjoyed my stay. Yes, the place has a 1980s conference centre aesthetic, but I liked it all the more for that. If the price is right, go for it, the views and vibe alone are worth it. It’s a little 20 minute (hilly) walk into town. But, with such stunning views, what’s not to like!
Balcony view at night
View from balcony
View from balcony
Balcony
Stayed 10 nights in Sep 2021

10/10 Excellent

IVETTE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and super friendly staff. Close to restaurants by the port and a walk to the downtown. I will stay with them again!
Stayed 2 nights in Aug 2021
Response from Staff on Aug 30, 2021
Good morning, Thank you so much for your comment. We are glad you enjoyed your stay. Best regards.

10/10 Excellent

steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and amazing views
We chose this hotel as it is right next to our friend's boat marina. The pool was very good and the rooms spacious and with great views. The shower was a decent power shower and the bed was very comfortable. We had a one-bedroom apartment with decent sized fridge and adequate kitchen (not that we used it for cooking, but it was in a lounge with decent size settee and balcony. Definitely worth visiting as very close to the marina, 2 lovely beaches and lots of restaurants and bars. Sitges town centre is just a short walk away with access other larger beaches too. We will be back soon
Stayed 3 nights in Jul 2021
Response from staff on Aug 6, 2021
Thnk you for your comment. We are happy you enjoyed your stay. Kind regards,

6/10 Okay

Ignasi

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from staff on Aug 6, 2021
Gracias por su puntuación. Saludos,

2/10 Terrible

Gjerulf

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insane price for parking!
Stayed one night. The apartment was beautiful and the price was fantastic. I wish however, that I had been warned about the price of parking! I paid 58 Euros parking, more than I paid for my stay! :(
Stayed 1 night in Jun 2021
Response from Staff on Aug 6, 2021
Good morning, We are sorry about the parking price. The hotel is inside of the marina and they have their own rate. But we have an agreement with them of 20€ night per our guest. We are not sure why you do not know about this. Big sorry for the inconvenience. All the best,

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
We stayed here when the hotel was "officially" closed because of the covid situation - they were happy to take guests, but with no staff there. Toni, the guy who one would call in need, was excellent. But the general response from the management was appalling. My son and I had to stay there as a matter of urgency - so we were grateful for the accommodation. We stayed there for four weeks. And in all that time, not once were the sheets changed and the room cleaned. We were not told this would be the case when booking. So cleaning, towels, and linen fell to us. Sometimes we were the only ones there. So in a way it can be forgiven that the pool and sauna were not available. Apart from that, and the appalling WIFI, the hotel looks a bit tired in the rooms. Situated right on the docks, next to a beach, a ten minute walk away from the amazing old town of Sitges.... location wise is was lovely. But be aware that parking outside the hotel is extortionate. Toni showed us a residential road behind the hotel where we could park. But, bear in mind that when the world goes back to normal, it will be almost impossible to use this, owing to it being a popular parking area for people visiting the beach. Port Sitges is an interesting little place with lots of posh, expensive, pretentious, portside restaurants, with awful food. However, the rich and famous of Barcelona love the place. Lionel Messi was there one day at the table next to us. So we will let you be the judge of that.
Stayed 27 nights in Mar 2021

10/10 Excellent

Verified traveler

Stayed 4 nights in Mar 2021

8/10 Good

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from staff on Aug 4, 2020
Good morning, Thank you for your feedback. We are glad you enjoyed your stay. Kind regards,

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities
Disappointing for the price we paid compared to the other hotels in the area. The beds were VERY uncomfortable and cheap (cheap pillows and mattresses) where we felt like we were sleeping in a motel. Location is not ideal as it is far from the area where everything is happening. Also, if you have a stroller with you, forget about walking from the station as there are stairs on your way to the hotel that are pretty nasty and unavoidable unless you take a cab. Finally, the staff was friendly but there wasn't much they could do for us as the hotel didn't have much to offer (just felt like an airbnb to be honest). Overall, I do not recommend it.
Stayed 2 nights in Jul 2020
Response from staff on Aug 4, 2020
Thank you for your comment. We will study it to improve every day. Regards,

2/10 Terrible

London, London

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
It's closed and you did nothing about it ! Well done!
Stayed 8 nights in May 2020

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Hotel Port Sitges on May 4, 2020
¡Muchas gracias por la puntuación!

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice place to stay...
Stayed 3 nights in Feb 2020

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Stayed 3 nights in Feb 2020
Response from staff on Mar 2, 2020
thank you for your comment. We are glad you enjoyed your stay. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from staff on Jan 19, 2020
Gracias por su puntuación. Un saludo,