2 outdoor pools, pool umbrellas, sun loungers

Reviews of Hotel Club Saraceno

4 out of 5
Hotel Club Saraceno
Localita San Gemiliano, Tortoli

Reviews

9.4

Exceptional

Rating 10 - Excellent. 30 out of 42 reviews" "
Rating 8 - Good. 8 out of 42 reviews" "
Rating 6 - Okay. 4 out of 42 reviews" "
Rating 4 - Poor. 0 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aska

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
amazing location and a beautiful resort
Stayed 4 nights in Sep 2023
Response from Nanni Mereu | Guest relation on Oct 21, 2023
Dear Askathank you for choosing our hotel and for the positive review.Best regards

10/10 Excellent

A

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful resort with such a convenient location close to Baunei, Gulf of Orosei. Impresssive amenities and room had AC! We went for half board, which had us set up nicely with dinner buffet and buffet breakfast (included already). Loved the room, the grounds, the amenities, the beach, the infinity pool, the buffet, and the restaurants on the property! We enjoyed tennis everyday (free) and free sailing lessons, which was such a fun experience! Beach and salt water infinity pool were both really nice! There were also other amenities such as fresh water swimming pool, gym, etc. but we ran out of time to enjoy all resort features! Staff was incredibly attentive and very helpful. Stunning resort overall and highly recommend stay for anyone who’s considering this as an option in Sardinia! The resort is 2 hours drive from Cagliari airport or about 2.5 hours from Olbia. However, the drive itself was so beautiful, it was well worth the trip. Walking distance to Arbatax port and 20 min drive from Santa Maria Navaresse port. Highly recommend Sardinia Natural Park Tours, especially Baunei coast tour (Cala Mariolu, Cala Luna, Cala Sisine etc.) P.S. No complaints whatsoever. Must visit and highly recommend stay at resort.
Stayed 3 nights in Sep 2023
Response from Nanni Mereu | Guest relation on Oct 21, 2023
Dear guestwe are truly fortunate to be so close to the Baunei Coast, which in 2023 was awarded as the 'most beautiful sea in Italy'!We thank you from the bottom of our hearts for recommending our hotel and look forward to hosting you again.Kind regards

10/10 Excellent

Nunzio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good resort with great service and great food
Stayed 6 nights in Jul 2023

10/10 Excellent

Ehda, Weehaken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEAUTIFUL RESORT, BEAUTIFUL STAFF, BEAUTIFUL LOCATION, ALL 10 STARS ALL THE WAY!! ME AND MY HUSBAND ARE LOOKING FORWARD TO GOING BACK, THE CONCIERGE DESK RECTIFIED A LITTLE ROOM ISSUE WE HAD RIGHT AWAY AND WERE SUPER ACCOMMODATING. I WOULD RECOMMEND THIS TO EVERYONE, COUPLES, FIENDS, FAMILIES, THIS IS A WONDERFUL PLACE.

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a large resort with many amenities. The room itself was basic and clean but in need of an update to the decor. The pool was large and warm and the breakfast was very good.
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place. Kind staff, nice rooms, comfortable rooms, good facilities. My only comment would be to fix the shower lay out as it is somewhat disturbing to always walk out of the shower with water overflow around the bathroom. Other than this the place is amazing
Stayed 2 nights in Aug 2021

6/10 Okay

Colette

Facilities good
Arrived late and check in was quite quick. However, I had emailed and messaged a few times to ask about an airport shuttle and never got a reply, had to spend an extra €50 to get here. No kettle or condiments in the room which I would expect for a 4* hotel, had to ask 3 times before I got 1 (although the receptionist did ring through to the bar on the night I arrived and arranged a jug of hot water 😊). Breakfast did not cater for gluten free or vegan options, so had to buy my own plant based yoghurts; they did have soya milk though. If you do not book dinner, you can book this through reception and they did arrange for a GF vegan meal for me. Room not entirely clean, doors, cupboards and skirtings need attention. Unfortunately, weather wasn't so great but can take out kayaks and SUPs free of charge. Bit of a way out so really need a car to get anywhere from here.
Stayed 7 nights in Oct 2020

6/10 Okay

STEVEN

Liked: Staff & service
Disappointing experience
When we arrived through the large gates down the driveway first impressions were good, the resort is well set with lots of trees to create a pleasant setting. We were early for check-in so went for lunch. The lobster was not good, and when I mentioned this to the waiter he just gave a nervous laugh and cleared our table. When we arrived at our room the first thing we saw was a dirty looking bathroom door, which took us by surprise. We think it’s deliberate as the door appears to be plastic. Overall the room has a grubby sheek appearance. Our biggest complaint is that we booked a Superior Room with sea view, but instead got a standard room with superior sea view. A slight discrepancy in wording so we felt misled. We were told that the room was the best they have. We were disappointed to say the least. The TV, which was tiny, appears to have only 2 channels in English, non of the promised Sky channels worked. The breakfast the next morning was also disappointing, there’s plenty of choice but it’s all rather bland and mediocre in quality. The staff are all pleasant and the view from the room was nice, but overall a middling experience.
Stayed 3 nights in Oct 2019
Response from Nanni Mereu on Nov 22, 2019
Dear STEVEN, I thank you for your feedback and am truly sorry to hear about the inconvenience caused. Please allow me to express my sincerest apologies for the challenge you have encountered and reassure you this does not reflect our normal standards of service. Nanni Mereu | Guest relation

10/10 Excellent

Ns, Va

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, very helpful stuff, speaking multiple languages, good food and service. Really enjoyed the kayak, sailing and paddle boarding
Stayed 5 nights in Sep 2019
Response from Nanni Mereu on Nov 22, 2019
Dear Ns a warm greeting from the Hotel Club Saraceno, We are happy that you enjoyed our hotel and our services. We hope to welcome you again at the Hotel Club Saraceno next year. Greetings from Sardinia Nanni Mereu | Guest relation

10/10 Excellent

Rosen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Jun 2019

6/10 Okay

Salim, Egypt

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The small things that ruin your vacation.
August 2015 , Hotel Club Saraceno is a nice place for families. (not for couples , definitely on August) The facilities are very good, the waterfront was the reason we book this place and it was very satisfying. Unfortunately when you're holiday is in isolated resort, you expect to have an International TV in your room and it was just an Italian TV or German.

10/10 Excellent

Victoria, London

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
We had such a great stay we ended up extending our time at the resort. The rooms and the resort are very well looked after. There is plenty to do as they offer a large selection of water and land sports. The only negative was that the staff were a bit rude at times but I get the idea that they are very over worked so they seem to get flustered at times. But overall a perfect stay :-)

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. Especially the service was courteous. Everything was clean and comfortable. We would come back at anytime.
Stayed 8 nights in Oct 2023

10/10 Excellent

Reto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle preis/leistung
Stayed 5 nights in Oct 2023

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Nanni Mereu | Guest relation on Oct 21, 2023
Lieber Josefvielen Dank, dass Sie sich für unser Hotel entschieden haben und wir hoffen, Sie bald wieder als Gast begrüßen zu dürfen.Mit freundlichen Grüßen

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super
Stayed 3 nights in Sep 2023
Response from Nanni Mereu | Guest relation on Oct 21, 2023
Dear Paolathank you for your positive review.Kind regards

10/10 Excellent

Luca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale gentilissimo, ottimo buffet, servizio ottimo
Stayed 4 nights in Jul 2023
Response from Nanni Mereu | Guest relation on Sep 8, 2023
Gentilissimo Lucagrazie per aver condiviso la sua positiva esperienza all'Hotel Club Saraceno.Un caro saluto

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein Traum. Vom Zimmer über die Anlage bis zum Essen. Wir kommen auf jeden Fall wieder.
Response from Nanni Mereu | Guest relation on Sep 8, 2023
Sehr geehrte Frau JuliaVielen Dank, dass Sie sich für das Hotel Club Saraceno entschieden haben und für Ihre positive Meinung.Sonnige Grüße aus Sardinien

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023

10/10 Excellent

roberto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Semplicemente il paradiso, struttura curatissima,piscina stupenda, per non parlare del cibo, troverete tantissime leccornie,se poi ci mettiamo che il personale tutto è sempre ultra sorridente e gentile,beh avete trovato la vostra vacanza ideale
Stayed 2 nights in Jun 2023

10/10 Excellent

PAOLA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Confermo che l' Hotel Saraceno,dove ho soggiornato altre volte,e' uno dei migliori resort in Sardegna, insieme alle altre strutture gestite in maniera super professionale dalla famiglia Bovi.Il resort si trova direttamente sulla lunga spiaggia di San Gemiliano e offre un ottimo servizio con ombrelloni e lettini.A pochi metri si trova la bellissima piscina tropicale con idromassaggio e acqua di mare.Curatissimi i giardini con piante tipiche sarde.La stanza assegnataci era grandissima, dotata di ogni comfort,con un grande terrazzo con vista mare.La pulizia e' super accurata sia nella stanza che nelle aree comuni.La ristorazione e' eccellente con un assortito buffet con cibo di qualita'.Il personale si e' confermato molto cortese e professionale.
Stayed 2 nights in Jun 2023

10/10 Excellent

Lea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren Anfang Juni dort und haben es in vollen Zügen genossen. Die Reisezeit ist absolut zu empfehlen: keine Touristenmassen, weder auf der Insel noch im Hotel und ein angenehmes Klima. Die Hotelanlage ist wahnsinnig schön, top gepflegt und mit viel Liebe gestaltet. Wer mediterrane Blumen/Planzen und Palmen mag, kommt hier total auf seine Kosten. An jeder Ecke ein Fotomotiv :-) Die Zimmer sind etwas in die Jahre gekommen, verfügen aber dennoch über alles, was man braucht. Das Personal ist sehr freundlich und zuvorkommend, extrem diskret und geht vorbildlich mit kleineren Problemen um. Unsere Klimaanlage war defekt und wir konnten noch am selben Abend das Zimmer ohne Probleme wechseln und bekamen sogar einen Gutschein für ein Freigetränk an der Bar. Sehr kundenorientiert und professionell. Das Essen am Buffet ist vielfältig und lecker. Jeden Tag gibt es wechselnde Gerichte, die man per Scannen eines QR Codes am Tisch einsehen kann. Besonders zu empfehlen sind sowohl die Pool-Bar mit tollem Blick auf das Meer und leckeren Speisen als auch die Bar/Terrasse neben dem Speisesaal mit einer tollen Auswahl an Getränken. Wir können das Hotel guten Herzens weiterempfehlen und waren rundum sehr zufrieden.
Stayed 7 nights in Jun 2022
Response from Nanni Mereu | Guest relation on Jun 24, 2022
Liebe Matthias, vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt im Hotel Club Saraceno. Schön, dass Sie mit Gastfreundlichkeit zufrieden waren. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen und verbleiben bis dahin mit herzlichen Grüßen,

10/10 Excellent

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto molto ben curato, dalla struttura ai dettagli. Personale professionale e cortese. Cibo buono e vario.
Stayed 6 nights in Jun 2021

10/10 Excellent

Igor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bellissimo
bella struttura, posizione strategica, ottimo servizio e personale estremamente gentile. tutto benissimo
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Posto fantastico.. Cucina super..pulizia impeccabile
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2020

10/10 Excellent

Siegfired

Stayed 13 nights in Sep 2019

8/10 Good

Andrea

Liked: Cleanliness
Super Aussenanlage, Zimmer könnten renoviert werde
Wunderschöne Anlage, tolle Pools, schöner Strand, schöne Bars Personal teilweise sehr freundlich, doch teilweise auch inkompetent und arrogant; Frühstück okay; Zimmer sind sehr hellhörig, v. a. diejenigen im Barbereich haben lautstarke Beschallung bis mindestens Mitternacht, am WE bis 1:00 Uhr nachts. Zimmer weiter oben in der Anlage sind ruhiger, doch dunkel mit muffigem Geruch. Zimmer-Ausstattung: italienisch Basic, nicht mit internationalen 4-Sterne-Hotels vergleichbar. Zum Übernachten und Duschen reicht es.
Stayed 4 nights in Sep 2019
Response from Nanni Mereu on Mar 31, 2020
Dear Andrea thank you very much for the positive review. However, we were very amazed by your comment on the bar staff, and we assure you that it is a priority for us to address guests in a always kind way (this is documented by the many positive reviews on our staff) Every year we try to improve our service by adding something more to our offer. Our next goal is in fact to be able to renovate some rooms to make your stay in the hotel more pleasant. At the Hotel Club Saraceno guests have free use of the beach with sun beds and umbrella, two swimming pools, one of which is tropical with sea water, and group sports courses on sailing, windsurfing, canoeing. We hope you enjoyed all these services even though they weren't mentioned in the review. Greetings from Sardinia Nanni Mereu | Guest relation

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gefallen hat uns alles, aber am meisten die Art und Weise wie die weitläufige Hotelanlage gebaut wurde, die Kombination von Pflanzen, riesige Granit Steine, Häuser. Alles ist sehr stimmig und geschmackvoll.
Stayed 10 nights in Sep 2019
Response from Nanni Mereu on Nov 22, 2019
Dear expedia user a warm greeting from the Hotel Club Saraceno, We are happy that you enjoyed our hotel and our services. We hope to welcome you again at the Hotel Club Saraceno next year. Greetings from Sardinia Nanni Mereu | Guest relation

10/10 Excellent

Dmitriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Lage, dient am Meer. Wunderschöne Poolanlage. Ruhig gelegen
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La posizione dell'hotel affacciato direttamente sulla baia è molto bella. L'ambiente è curato e gradevole. Rumorosa la nostra sistemazione,data l'ubicazione della camera, di lato al bar, Purtroppo nonostante avessi chiesto il cambio della camera, promessoci per il fine settimana, questo non è' avvenuto.
Stayed 11 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emplacement ideal. Club parfait pour enfant en bas age. Restauration basique.
Stayed 3 nights in Aug 2019

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gute Lage, sauber und gepflegt. Parkplätze etwas knapp
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019

10/10 Excellent

Elena, Москаа

Liked: Cleanliness, staff & service, room comfort
Сардиния
Мы останавливались в этом отеле путешествуя по Сардинии. Отель в целом неплохой, но рассчитан больше как семейный отель для отдыха с детьми. Анимация развлекает целый день до поздней ночи. Очень понравилась живая музыка по вечерам и ужины, тк побывав на ужине в городе, поняли, что лучше вечерами оставаться в отеле

8/10 Good

Giorgio Rossetti, Trieste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buon villaggio
L 'ideale per famiglie con bambini piccoli. Vegetazione lussureggiante, davvero incantevole. Spiaggia molto bella , con lettini ed ombrelloni un po' troppo contigui, considerato che gli spazi non mancano.

8/10 Good

Сергей, Россия

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличное расположение
Останавливались с женой в 2-местном номере #12 с видом на море, очень понравилось расположение отеля, наличие русскоговорящего персонала в отеле (отдельное спасибо Диане на рецепшн за предоставление такого классного номера).. Питание отличное (оцениваю по завтракам), ужины не брали ни разу, т.к. за 25 евро на человека обжираться шведским столом не хотелось перед сном. Ужинали в основном либо в Тортоли (5 мин на машине), либо в Арбатаксе (7 мин на машине) в уютном ресторанчике недалеко от порта "Star 2". В целом отель - четкая "четверка"!! Из минусов выделю только два: 1) постельное белье ни разу за 5 дней не поменяли. 2) шезлонги на пляже первые 2 ряда стоят денег и приличных!!! По мне, так грабеж и не справедливо, отелю бы задуматься, может деньги с чего-то другого брать, а не с такого святого)

8/10 Good

Verified traveler

Liked: Staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posto molto bello, villaggio ben tenuto anche nel verde, ottimo ristorante e buone attrezzatute sportive e intrattenimento