Breakfast, lunch, dinner served; British cuisine
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Reviews of Coulsdon Manor Hotel and Golf Club

3 out of 5
Coulsdon Manor Hotel and Golf Club
Coulsdon Court Road, Old Coulsdon, Coulsdon, England

Reviews

7.6

Good

Rating 10 - Excellent. 165 out of 621 reviews" "
Rating 8 - Good. 260 out of 621 reviews" "
Rating 6 - Okay. 114 out of 621 reviews" "
Rating 4 - Poor. 60 out of 621 reviews" "
Rating 2 - Terrible. 22 out of 621 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Graham

Stayed 1 night in Apr 2024

8/10 Good

Hannah

Traveled with family
Liked: Cleanliness, staff & service
Polite and friendly staff, the restaurant was great the room although comfortable was very dated.
Stayed 1 night in Apr 2024

4/10 Poor

Chris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel in serious need of some TLC Scruffy room with a broken window Staff semi interested Overall very poor Best avoided
Stayed 1 night in Mar 2024

8/10 Good

Brendan

Stayed 1 night in Feb 2024

8/10 Good

Ann-Marie

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel might be a little bit old but it's a perfectly acceptable and a comfy place to stay. The staff are very friendly and the views over the golf course are lovely. We have stayed a number of times with work and I will certainly stay again.
Stayed 1 night in Feb 2024

6/10 Okay

Steven

Stayed 1 night in Feb 2024

2/10 Terrible

Monica

Disliked: Cleanliness, property conditions & facilities
Once we arrived to the hotel we have done check in which we was given a key for room 113. Once we open the room there was a couple sleeping that was waken up by the door opening. I returned to reception to report the incident, we was given room 317. Once we arrived to the room the room was freezing cold with the window half open, the bathroom was freezing cold with only towels for one person. As it was very late and being over tired due to travel we decided not to contact reception. Breakfast in the next morning was ok but coffee was almost called and hardly any bread left I have reported to reception all the fiasco but i was told if we wanted to have another coffee and to complain directly to there manager. This is a very poor service
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service
Staff were very helpful and the food was very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Really nice comfortable room. Very clean and cosy. Beautiful setting and attractive building. Breakfast was a bit chaotic but very nice once I got it.
Stayed 1 night in Dec 2023

10/10 Excellent

Jtinder

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Alison

Stayed 2 nights in Dec 2023

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Joe

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Stuart

Stayed 1 night in Nov 2023

10/10 Excellent

Stuart

Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Stayed 1 night in Nov 2023

8/10 Good

Martyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Easy parking, great hotel, lovely buffet breakfast and all the staff are so friendly and helpful. Great stay
Stayed 1 night in Oct 2023

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Historic property in lush green grounds Lots of character offsets the individual quirks of the rooms which is reflected in the prices A good option instead of budget hotels
Stayed 2 nights in Oct 2023

8/10 Good

Nadine

Liked: Cleanliness
Excellent food/restaurant If still on the menu, the Sea Bass was superb. Room bit 'tired' - bathroom needed attention & water (heavy rain) dripped in on carpet during the night. Staff all v helpful & keen to please. V restful, lovely surrounds. Worth staying.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Simon

Stayed 1 night in Oct 2023

8/10 Good

Denise

Liked: Cleanliness, staff & service, room comfort
I always use Coulsdon Manor when visiting my mum. I really like staying there and it is ideal for my needs. The surroundings are lovely a very nice setting. A bit of a reburb needed in some areas, but the rooms are nice and clean decent shower etc. My last visit on Monday, a new Receptionist just arrived was on duty, such a lovely friendly lady who made us feel very welcome
Stayed 1 night in Sep 2023

6/10 Okay

Barbara

Traveled with partner
Liked: Cleanliness, staff & service
Aged hotel set in large green grounds with lots of large trees - the rooms we have stayed in need some talc but the hotel is an acceptable convenient option and a welcome change from the cheap chain hotels
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Traveled with partner
Liked: Staff & service
Historic property set in lovely green grounds with friendly helpful staff but in need of some refurbishing
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Dated and tired
Check in was fine. Room was very dated, small fan that was provided was broken (oscillating switch had snapped off), two of the 4 lights didn’t work, shower was pretty weak.
Stayed 1 night in Sep 2023

10/10 Excellent

Susanne

Stayed 1 night in Sep 2023

4/10 Poor

ANU

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comically terrible time at Coulsdon. I came with several family members for a reunion and we booked 6 rooms months in advance. The grounds are nice but the rooms are tiny, old and the plumbing barely works. The staff is practically apathetic. You have to explicitly ask for what you expect. My parents’ room toilet only flushed every 5 minutes. My sister’s and my room toilet didn’t flush at all and the manager (whom we had to convince the night desk person to call on the phone) had the gall to tell us “sleep it off, we’ll deal with it in the morning” when this had already been going on 2 days and we were jet lagged and obviously our bodies weren’t working in the right order due to time difference. Other family members had a torn curtain that never got repaired. The staff doesn’t check notes or communicate with each other, and they prefer to give you an excuse first rather than solve the problem. Most times any attempt at understanding or asking to change the room received a response of “we have a wedding, we’re fully booked.” It felt like pulling teeth. We managed to get a room changed because well, the BASIC expectation of a hotel room that is paid up front would be a working toilet, right? When we moved into the new room, there were mosquitoes outside the door and a musty smell in the bathroom. Turns out there was black mold in the shower. But guess what the response was? “We’re fully booked.” It was a disappointing stay and I don’t recommend it.
Stayed 3 nights in Aug 2023

10/10 Excellent

LA SHON, RIVERSIDE

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property in an unassuming location
Stayed 1 night in Aug 2023

6/10 Okay

Dawn

Stayed 1 night in Aug 2023

4/10 Poor

Jay

Disliked: Property conditions & facilities
Property in need of overhaul. Non working toilets baths curtains etc. staff tries
Stayed 3 nights in Aug 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great choice!
Very friendly service, highly recommended for London and surrounding area - has good car parking, food very reasonable, very quiet location too.
Stayed 3 nights in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Review
I would recommend this hotel. Everything worked well, the service and catering were excellent, and the location/setting again excellent. My only small comment is that some of the fittings/furniture looked tired & slightly dated.
Stayed 1 night in Aug 2023

8/10 Good

Ian, Brisbane

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We have mixed feelings about our stay at Coulsdon Manor. The property could certainly do with a lot of upkeep and maintenance to get it to a presentable property state. Some staff are excellent and go beyond what is required; some appear not to care less about service. The rooms are not air-conditioned and can be hot at times, even at night. If you leave windows open, expect a visit from mosquitos. The rooms are of acceptable size and the beds are very comfortable; the breakfasts are excellent. There were a few hiccups: being booked in and allocated a room that was not made up as front office believed late in the afternoon; then allocated a room on a higher floor that was ready. Bar staff concentrate on drinks orders and are slow to provide requested water or forget altogether and prioritize drinks over taking food orders even though the latter have to be prepared. Promise to come to table to take food orders then do drinks for over 20 minutes, suggesting they are understaffed at times. One night there was one staff member on to take food orders, prepare and serve drinks, bring out the food and clear indoor and outdoor tables. He was pleasant, competent but absolutely flat chat. Some of the others not so good - take it or leave it if you don't like it! There were some good aspects but some annoying ones as well. 3.5 out of 5 overall. Would we go back: possibly.
Stayed 6 nights in Aug 2023

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly and comfortable in lovely green area
Stayed 2 nights in Aug 2023

8/10 Good

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for one night. Thanks
Stayed 1 night in Aug 2023

8/10 Good

Tara

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Average hotel .
We stayed for three nights last weekend. We “upgraded “ to an executive room. It was very tired. The carpet is very old and stained. The bathroom was clean. They need to put in stronger brighter light bulbs. My mom’s room’s toilet did not work the whole time we were there and they never fixed it or switched her room! No help carrying bags up the stairs either.
Stayed 3 nights in Jul 2023

8/10 Good

R

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Surrey
It is a lovely place to spend a few nights. I would certainly recommend for a one night stay
Stayed 1 night in Jul 2023

8/10 Good

d

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Ronald

Stayed 1 night in Jul 2023

8/10 Good

Barbara

Traveled with partner
Liked: Staff & service, property conditions & facilities
Interesting hotel in large grounds
Stayed 3 nights in Jul 2023

8/10 Good

Darrell

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back :-)
Excellent location, beautiful grounds. Breakfast in the morning was delicious. Staff friendly, everything is clean, bed was very comfy… all you need <3
Stayed 2 nights in Jun 2023

6/10 Okay

Nik

Business traveler
Liked: Cleanliness
I was travelling on business with my business partner, we had a room each. This hotel is set in amazing grounds, with a lot of it looking out onto the golf course. There’s plenty of parking. The biggest issue with the hotel is that it is desperately in need of refurbishment - it looks like it was done in the 90’s and nothing since. It goes from small things like not enough sockets in the rooms to very low quality shower fittings. If you remove the picturesque location from this hotel then there’s very little going for it. We arrived at 14:50, with check-in at 15:00. We were told the rooms were not quite ready and so to sit in the bar for 10 mins; ok, fine, we were technically early. Once it hit 15:25, I think the barman could see me getting twitchy and so came and offered a free drink while we waited. Good idea, but maybe the reception should’ve done that when we arrived. Oh, the reason for the delay? The hotel was busy the day before. Wow. Breakfast was £9.99 per day if paid in advance, or £14.99 on the day, so we paid for our 2 days in advance. The cooked breakfast was decidedly average, with my business partner choosing cereal due to seemingly no vegetarian option. £9.99 for some Coco-Pops and a glass of orange juice. I had the cooked breakfast: sausages were bland, as were the beans. On checking out, I was told I needed to pay £14.99 for breakfast for day 2. I explained that we both paid in advance, but then made to wait while the receptionist checked.
Stayed 2 nights in Jun 2023

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and price…
Stayed here multiple times, location and price play a huge part. It’s a busy place and I was only there 7 hours overnight before heading for the airport. Very old, very tied but it’s OK. Safe parking available.
Stayed 1 night in May 2023

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
I have stayed before so I know this hotel and it is a very comfortable private place in lovely surroundings. The staff are always helpful and cheerful.
Stayed 3 nights in Jun 2023

2/10 Terrible

Sarah

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
I'd read the reviews so thought I knew what I was letting myself in for. Set in gorgeous grounds but needs a lot of money spending on it. Staff didn't ask upon check out how my stay was, which said it all really. Night lad was a waste of space, clearly didn't want to be there!
Stayed 2 nights in Jun 2023

8/10 Good

ian

Business traveler
Liked: Cleanliness, staff & service, room comfort
2 night business stay
Stayed here for 2 nights. Check in was fast and professional. Room and hotel were a little tired but was clean and comfortable.Was offered a deal price for breakfast and it was very good. Plenty to choose from. Bar and restaurant were good and the food was excellent. Waiting staff were professional. Would definitely choose this hotel again.
Stayed 2 nights in May 2023

10/10 Excellent

Ann-Marie

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
Loved the location. Nice, clean comfortable hotel.
Stayed 1 night in May 2023