Ratings based on 112 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Pleasant and PeacefulPosted Jul 20, 2015
Pros: Luxurious traditional look.
Cons: Some of the staff could do with some customer service training. It was the only thing that let the hotel down.
Location: I was there to see a concert at the Epsom Downs racecourse.
Quiet location with nice views. Room was comfortable, tea tray had ceramic teapot and was well presented. Bed was comfortable. Unfortunately the lift and steam room were out of order, but these things happen.
by A verified traveler from t
2nd floor roomPosted Jul 18, 2015
My mum was given a room on 2nd floor even though she has heart problems and I asked for a 1st floor room. It would have been fine if the lift was working but this hadn't been working since the last review on here! Food was lovely though and breakfast staff were lovely.
for Everyoneby A verified traveler from Dudleston Heath, Shropshire
Lovely character hotelPosted Jul 15, 2015
Always love coming to the area, and this hotel and the surroundings does not disappoint. The staff were friendly and helpful, the room was modern and comfortable, and the breakfast was plentiful and excellent value. My only complaint is that the rooms need some air conditioning during the summer months. Even with both windows open through the night and the ceiling fan on I was sweltering!!
for Everyoneby A verified traveler from Kent
Central location, on a golf course and very goodPosted Jul 13, 2015
Pros: Nice setting
Location: On a Golf Course, only stayed for business
Clean, tidy, efficient and friendly staff with a little bit of history to the place
for Everyoneby A verified traveler from Hampton, Middlesex
Nice hotel will use againPosted Jun 29, 2015
Pros: Nice hotel, good sized rooms. Beautiful older building. Room well thought out and space used well. Lots of facilities Clean and tidy. Staff very help
Cons: Needs sprucing up. Carpet threadbare in places and wallpaper in corridors on second floor needs replacing as bits missing
Location: Located out of the way very peaceful.
I stayed there on business as working in Croydon. Got a good rate from Expedia. My room was upgraded, so nice view over the gold course. Breakfast was not available as it started at 8.00 am and I had to be a work by then, however staff made me a coffee. Staff were very helpful. Bed good size and comfortable, but a little soft for my back.
by A verified traveler from london
The good the bad and the uglyPosted Jun 1, 2015
After seeing some of the photos online of the rooms. Thought it would be okay upon arrival checked in and went into a room (not with a golf view) as selected. It was dated very dated holes on carpet and wallpaper hanging off in the hall ways the place is dreadful. We were there with a group of about 8. One of us had the suite which I will say is lovely and wouldn't believe its in the same hotel but room I received was shocking. That a side we had dinner which was very nice, and served by Amanda who was excellent! Couldn't fault her service and made sure everything was OK. Go to sleep that night and the pillows are like paper thin so go to waldrobe to find one spare pillow. Play rock paper siccors with the misses she wins. I thought I'd ring through to reception to get another they tell us there is none and they'll try and sort something out. 20 minutes later door knocks open to what can only be describedasa massive cushion stuffed in a pillow case hardly what we expected. Overall its just a poor hotel and in some serious need of updating and for the price would rather stay in a travel lodge.
for Business Travelersby han-soo
Posted Apr 24, 2015 on Hotels
for Couplesby CATHERINE from HARFLEUR
le françaisPosted Apr 14, 2015 on Hotels
Très agréable séjour,cependant un petit bémol : le personnel ne parle pas français, c'est bien dommage car tous les français ne savent pas parler Anglais. En France dans tous les hôtels (surtout les 4 étoiles) le personnel parle anglais.
for Couplesby Mark from Bedford
Poor doesnt come closePosted Mar 24, 2015 on Hotels
Wow, I cant describe how shabby this hotel is.. it is basically falling apart. The rooms are pitifully understated for the price paid for a night. The TV is tiny, the shower leaks, the main hotel is outdated and the beds are uncomfortable. This hotel has a real nerve charging at all for this kind of outdated rubbish. Stay if like us you need a bed for the night, but I wouldn't stay here again unless they were paying me.
for Everyoneby A verified traveler from Cardiff
old hotelPosted Mar 22, 2015
Being an old hotel, the floor boards creaked. Bed was reasonable. However, plenty of nice hot water so enjoyed the bath. Over all nice surroundings. £5 was added to my bill but then I was told that it was not required. I hope they don't charge me extra.