Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Mick from Montana

Posted Apr 16, 2014
the tub did not drain very well and the wife was treated like a criminal when our card keys did not work for our room. Only eat at the sports bar. The others are not worth the money. Other than that it was nice.
Comment from
Jan 18, 2014
I am so sorry about the service your wife received, Mick. We want all of our guests to feel welcome while visiting. I am glad to hear you enjoyed the Sports Bar. Thank you for sharing your feedback and for being our guest.
4 out of 5
by Boston

Decent stay - but definitely some problems

Posted Mar 19, 2014
Pros: Nothing really stood out. I've stayed at better places for about the same rate.
We got a room with two queen beds. My girlfriend, another couple and I shared the room together for a mini-vacation. The other couple found a bottle of lube in the sheets. This makes me wonder if they even bothered to change the sheets or just made the bed after the previous occupants left. Second, my girlfriend and I were in the pool pretty late when a little girl started talking to us. She told us that her parents bring her to the casino all the time and she had to baby sit and sleep in a hallway while they were gambling. I asked the front desk staff to alert security or I was going to call it in and report it myself. I waited around for about 20 minutes and security never came. I went back and asked the guy at the front desk where security was. I'm guessing he never called them in the first place because the second time I went, they showed up rather quickly. All in all, I wouldn't stay at this particular hotel again.
5 out of 5
Recommended
for Everyone
by Rudy from Plymouth, MA

Great Room, + Casino&Food

Posted Mar 19, 2014
Everything was Good.Casino was not very smokey.Food was Good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and Clean

Posted Feb 24, 2014
Very nice and clean. Friendly, helpful staff. It is a casino, so there is smoking. We were very pleased with everything.
Comment from
Jan 28, 2014
I'm so happy to hear you had such a great experience with us! Thanks for sharing your review and for visiting. We look forward to seeing you next time!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice facility

Posted Feb 23, 2014
Pros: like that they have several choices of eating establishments. Very happy that they have a pool. Like the fact they have a shuttle service.
unhappy with shuttle service, confusion with check-in, otherwise a very nice stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel Casino

Posted Feb 20, 2014
Pros: Cleaning lady on the 4th floor was a doll -- very pleasant my room was very neat and clean and I enjoyed my stay
My stay was fabulous -- except the person that was training the new employee needs some tips on Customer Service -- She was quite rude. The person that checked me out was not very friendly either. Never looked me in the eye - and I felt she could not wait for me to leave. She was busy on her computer??
Comment from
Jan 6, 2014
Thank you very much for your feed back. I am so glad you enjoyed your stay. We want all our guests to feel welcomed while visiting and what you describe certainly does not meet our standard. Your review has been sent to our property team. Thank you for being our guest and we do hope to see you soon again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Business Trip

Posted Feb 19, 2014
Pros: Food in lobby was great at the 2 restaurants
Overall Positive - Smells like smoke on way to elevator because of proximity of casino - but the room was great and made up for this small issue.
Comment from
Jan 6, 2014
I'm glad you all had a nice stay with us and enjoyed our restaurants! Thanks for visiting and we can't wait to see you again.
4 out of 5
Recommended
for Everyone
by rfosler from nebraska

OK but room could be updated

Posted Feb 19, 2014
I stay at Ameristar quite often. the rooms are usually spotless. I must have gotten an older room as there were stains on the carpet and it needed updated. The Staff as always is outstanding.
Comment from
Jan 6, 2014
Thank you for being our frequent guest. What you describe certainly does not meet our standard. I apologize for the room. I will send along your review to our staff. Thank you for your feedback and we sure do look forward to your next stay!
4 out of 5
Recommended
for Couples
by Ray from Lincoln, NE

Great hotel close to airport. Great entertainment

Posted Feb 6, 2014
Pros: Friendly staff, good food, fun enternainment
Always love to stay here before flying out the next day. Fun entertainment as well as clean quiet motel rooms
Comment from
Jan 27, 2014
I'm glad you enjoy your stays with us, Ray. Thank you for sharing your feedback and we look forward to seeing you next time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great casino hotel

Posted Feb 2, 2014
Pros: Great rooms!
We really enjoyed our stay. Room was very nice and very clean!
Comment from
Jan 24, 2014
We're happy to hear you enjoyed your stay. We appreciate your feedback and thank you so much for being our guest!