Reception

Reviews of Hilton Garden Inn Omaha East/Council Bluffs

3 out of 5
Hilton Garden Inn Omaha East/Council Bluffs
2702 Mid America Drive, Council Bluffs, IA

Reviews

8.2

Very Good

Rating 10 - Excellent. 376 out of 808 reviews" "
Rating 8 - Good. 254 out of 808 reviews" "
Rating 6 - Okay. 95 out of 808 reviews" "
Rating 4 - Poor. 45 out of 808 reviews" "
Rating 2 - Terrible. 38 out of 808 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Property conditions & facilities
I thought the facility was neat and clean and I totally felt safe
Stayed 1 night in Mar 2024

10/10 Excellent

Dave

Liked: Staff & service, property conditions & facilities
Convince
Stayed 3 nights in Feb 2024

10/10 Excellent

Sherri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family hotel. Ids can swim and adulys can gamble.
Stayed 2 nights in Feb 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jessica

Traveled with partner
Disliked: Cleanliness, amenities
We liked that you dont need to go outside to get to restaurants and casino if it is cold. Didnt like that they no longer have a hot tub.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Stayed 4 nights in Sep 2023

8/10 Good

Charles S

Stayed 3 nights in Oct 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the convenience to the convention center, the quietness, and the security of the elevator. Although one elevator had the security scanner disabled which is a touch concerning.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Room was very spacious, bathroom nice and clean. Little mini fridge works great for keep beverages cold. Bed was nice and comfortable
Stayed 3 nights in Oct 2023

10/10 Excellent

Kaylin

Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Steve

Stayed 1 night in Aug 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Judith, San Francisco

Stayed 1 night in Aug 2023

10/10 Excellent

Charmaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not informed on arrival that housekeeping would not be bringing fresh towels every day, That would have been good to know on check in. Also late morning (10am) shower was cool, not able to get the water warm.
Stayed 3 nights in Jul 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

DAVID

Stayed 1 night in Jul 2023

6/10 Okay

Kathy

Traveled with family and small children
Liked: Cleanliness, staff & service
The staff was great. The rooms were fine. The lobby was closed due to construction so had to enter through the casino which was really inconvenient. Parking was not good at all. Breakfast was $14! We had a large party, 4 rooms so we opted out of that.
Stayed 1 night in May 2023

8/10 Good

Gail

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Shelisa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Quick check in and nonissues with pets 👍 appreciate the support when traveling
Stayed 1 night in May 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Property was under construction so it was loud. The room had stained carpet and general ugliness. The restaurant was very slow with meh food. The staff was very friendly.
Stayed 1 night in Feb 2023

6/10 Okay

Joyce

Stayed 1 night in Mar 2023

10/10 Excellent

Liz

Stayed 1 night in Mar 2023

4/10 Poor

Kim, Anken

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checked in the room was for handicapped room, which i didn't make reservation for. The bathroom was dirty, sink did not drain, and tub was dirty.
Stayed 1 night in Dec 2022

10/10 Excellent

Barb

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Debbie, Bettendorf

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2022

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Very nice rooms and lobby. Clean and comfortable.
Stayed 4 nights in Oct 2022

6/10 Okay

Yeny

Stayed 2 nights in Sep 2022

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Andrea Jean

Disliked: Cleanliness, property conditions & facilities
The check-in was easy and fast. Everything went downhill after that. The room was disgusting. Carpet was stained. The tv didnt work , the room was dusty. Then when ibwent to go use the whirpool tub the humidity from it must've set the smoke detector off. I had staff at the door accusing me of smoking
Stayed 1 night in Sep 2022

8/10 Good

Stephen Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the shower was good. The $12 charge for microwaved eggs with a couple of sausages seemed a little over priced as in most hotels that I go to during traveling include a free breakfast. I think if I was going to Council Bluffs again I would stay somewhere else.
Stayed 1 night in Sep 2022

6/10 Okay

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is in the middle of an RV Park/ Casino complex. Felt kinda icky. Staff was friendly & accommodations were fine… its just not what I expected.
Stayed 2 nights in Sep 2022

8/10 Good

Robin

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Convenient location, friendly service and nicely maintained property.
Stayed 1 night in Sep 2022

4/10 Poor

CHASE

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Unfavorable review
Hotel was pretty dirty. All of the carpets , rather in the halls, elevator or in the room was dirty and needed a major cleaning. We were there 4 days and the tile from the lobby to elevators REALLY needed to be mopped. Same spots on the floors all 4 days. Front desk staff acted uninterested in people coming and going. We wo t stay there again.
Stayed 3 nights in Sep 2022

10/10 Excellent

John

Stayed 2 nights in Sep 2022

8/10 Good

Mary

Traveled with family
Disliked: Amenities, property conditions & facilities
Room was okay. Parking area and surrounding area under construction. Location isolated.
Stayed 3 nights in Sep 2022

10/10 Excellent

Lester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was exactly as described online. Hotel and staff were all friendly.
Stayed 2 nights in Sep 2022

8/10 Good

Emelie

Stayed 1 night in Sep 2022

6/10 Okay

Amanda

Traveled with family
Disliked: Cleanliness
Won’t stay again.
Staff barely talked and could barely hear him when checking in, went to put food in fridge and there was a very old cheeseburger in there, comforters were dirty spiders in the bathroom, view was a roof with a ladder and a bunch of garbage. Beds were hard as a rock pillows looked comfy until you laid your head on them and they went flat. Will not stay here again or recommend it. For the price I expected better.
Stayed 1 night in Sep 2022

8/10 Good

Chlo'e

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to casinos and Omaha zoo
Stayed 2 nights in Aug 2022

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Delmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Stayed 1 night in Sep 2022

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Taylor

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and the shower pressure was fine. They do have a continental breakfast and it is an additional $8.95. The hotel is in great condition and at a good price!
Stayed 3 nights in Aug 2022

8/10 Good

Michael, Buda

Stayed 1 night in Aug 2022

10/10 Excellent

Blake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great STAFF!!!
During Check-in the front desk was AMAZING, we were driving across country because my 70-year old mother had and expired license. The front desk accommodated us, and was more than friendly.
Stayed 1 night in Jul 2022

2/10 Terrible

Penny

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The best thing about your stay here will be the staff. But staff can only do so much. This property is aging and shows no signs of improving anytime soon. Items were breaking or broke during my stay; ie one elevator and the business center. plus I believe this has to be one of the only casinos that I have stayed at that have an high charge for food. If you just need a bed and a bath for one night this is the place for you. Other than that, keep scrolling.
Stayed 2 nights in Jul 2022