Standard Room, 2 Queen Beds, Non Smoking, Microwave | Down comforters, pillowtop beds, desk, laptop workspace

Reviews of Best Western Plus Omaha Airport Inn

2.5 out of 5
Best Western Plus Omaha Airport Inn
2510 Abbott Plz, Carter Lake, IA

Reviews

8.0

Very Good

Rating 10 - Excellent. 481 out of 1009 reviews" "
Rating 8 - Good. 246 out of 1009 reviews" "
Rating 6 - Okay. 135 out of 1009 reviews" "
Rating 4 - Poor. 83 out of 1009 reviews" "
Rating 2 - Terrible. 64 out of 1009 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Randal

Liked: Staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport, friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Omaha international airport. Facility was clean and quiet
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Cindy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s convenient, close to airport, clean. It is looking rundown in the room we had.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Caleb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice - card(s) never seemed to worked. Clean inside. Pool area was the reason we stayed and that was great!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Candi

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay at this hotel. We enjoyed the breakfast selections each morning. Staff were attentive and kind. We enjoyed the hotel amenities our room was nice and clean and I thought the beds were comfortable. Appreciated nice accomodations for a budget friendly price.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of it
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Carson

Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us i was really sweet and kind. The kids had fun in the pool.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Emily

Liked: Cleanliness, amenities
Parking is very limited. Eventually told to park at another hotel and walk back.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Deanna, Modesto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from General Manager on Mar 11, 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff customer service and close to airport with shuttle service.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Alisha

Had no hot water for shower
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff - made check-in pleasant at the end of a long day of traveling.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Kimberly

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Aquenyata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was very close and convenient to catch flights and shuttle. And they were nice enough to give me a late check out for my flight.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Shari

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very nice staff. Clean rooms. Close to airport.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Thank you for letting us know about your stay. Your feedback helps us to improve our performance.

10/10 Excellent

Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was super nice and the room was clean!
Stayed 1 night in Jan 2024
Response from General Manager on Feb 11, 2024
Thank you for letting us know about your stay. Your feedback helps us to improve our performance.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from General Manager on Feb 11, 2024
Thank you for letting us know about your stay. Your feedback helps us to improve our performance.

8/10 Good

Karri

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I called earlier to let them know I would be in late as my flight didn't come in until after midnight and I didn't want them to charge me a cancel fee. When I checked in, they said they already have somebody with that nae who checked in but that was not the case. I showed my ID and they were like oh no. That just tells me they did not check the ID of the person who actually got my room. They finally did get a room, but when I got there the key didn't work therefore having to go back don with my luggage and have them rekey again. I have stayed there many times and never had this issue, but this last trip was more than unbecoming.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 11, 2024
Thank you for letting us know about your stay. I apologize for your experience. Your feedback helps us to improve our performance.

6/10 Okay

Beverly

Traveled with family
Decent hotel, but bathroom remodel in the room we were in was sloppy.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Thank you for taking the time to leave us a review. I am sorry to hear that you had a less than enjoyable stay with us. We hope that you had a less than enjoyable stay with us but we do hope that you will visit us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

10/10 Excellent

Ben, Olympia

Stayed 1 night in Jan 2024
Response from General Manager on Mar 21, 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

catherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Thank you for taking the time to leave us a review. I am happy to see that you enjoyed your stay with us and we hope that you will visit us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Thank you for taking the time to leave us a review. I am happy to see that you enjoyed your stay with us and we hope that you will visit us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

10/10 Excellent

Abby

Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Thank you for taking the time to leave us a review. I am happy to see that you enjoyed your stay with us and we hope that you will visit us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

10/10 Excellent

Jonathan, Landrum

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great exercise area and pool. Love staying here after a flight!
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 18, 2024
Thank you for leaving your review. We are pleased you enjoyed your stay with us. We hope to see you again in the near future. Thank you choosing Best Western Plus Omaha Airport Inn

8/10 Good

Christal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 18, 2024
Thank you for leaving your review. We are pleased you enjoyed your stay with us. We hope to see you again in the near future. Thank you choosing Best Western Plus Omaha Airport Inn

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 18, 2024
Thank you for leaving your review. We are pleased you enjoyed your stay with us. We hope to see you again in the near future. Thank you choosing Best Western Plus Omaha Airport Inn

10/10 Excellent

Haley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean-the front desk gal was very accommodating when I messed up my reservation with the wrong date.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 18, 2024
Thank you for leaving your review. We are pleased you enjoyed your stay with us. We hope to see you again in the near future. Thank you choosing Best Western Plus Omaha Airport Inn

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well i have stayed there many times and it is great.Great restuant across the street. But this time we got snowed in and couldn't go.Tried to cancel but no way. Called 3 days before but they don't give refunds. And they were under the same blizzard warning with more snow piling up I will deffently stay when i go to Omaha. But next time find out how to get a refund under emergencies.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 18, 2024
Thank you for leaving your review. Sorry about the issues that occurred. We hope to see you again in the near future. Thank you choosing Best Western Plus Omaha Airport Inn

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 18, 2024
Thank you for leaving your review. We are pleased you enjoyed your stay with us. We hope to see you again in the near future. Thank you choosing Best Western Plus Omaha Airport Inn

10/10 Excellent

Allen, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 18, 2024
Thank you for leaving your review. We are pleased you enjoyed your stay with us. We hope to see you again in the near future. Thank you choosing Best Western Plus Omaha Airport Inn

6/10 Okay

David

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property itself was nice and clean but room 108 where we stayed had been smoked in even though its designated non-smoking. All rooms were full so we couldnt switch.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 11, 2024
Thank you for leaving your review. We are sorry to hear you were not pleased with your stay and thing did not meet your expectations. We hope you give us another try in the near future. Thank you for choosing and supporting Best Western Plus Omaha Airport.

10/10 Excellent

James

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 11, 2024
Thank you for leaving your review. We are glad to hear you enjoyed your stay with us. We hope to see you again in the near future. Thank you for choosing and supporting Best Western Plus Omaha Airport Inn.

10/10 Excellent

Lila, Platte Center

Stayed 1 night in Jan 2024
Response from General Manager on Feb 11, 2024
Thank you for letting us know about your stay. Your feedback helps us to improve our performance.

10/10 Excellent

Kim

Stayed 1 night in Jan 2024
Response from General Manager on Feb 11, 2024
Thank you for letting us know about your stay. Your feedback helps us to improve our performance.

8/10 Good

Randall

Liked: Property conditions & facilities
Easy access to Omaha airport
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 11, 2024
Thank you for leaving your review. We are glad to hear you enjoyed your stay with us. We hope to see you again in the near future. Thank you for choosing and supporting Best Western Plus Omaha Airport Inn.

8/10 Good

Brandon

Stayed 1 night in Jan 2024
Response from General Manager on Feb 11, 2024
Thank you for letting us know about your stay. Your feedback helps us to improve our performance.

10/10 Excellent

Dee

Traveled with group
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 11, 2024
Thank you for leaving your review. We are glad to hear you enjoyed your stay with us. We hope to see you again in the near future. Thank you for choosing and supporting Best Western Plus Omaha Airport Inn.

2/10 Terrible

Elizabeth

Disliked: Amenities
I’ve been staying at Best Westerns for decades because in general they are a bit more comfortable, clean, and quiet. Breakfast is usually very good. In this case, there was no hot breakfast, only a few measly apples for fruit, no oatmeal, and no breakfast service staff. The room definitely needed a refresh and there was dark mold around the edge of the tub. A very noisy party was going on down the hallway. Disappointed? Very. I would have been better off at Motel 6.
Stayed 1 night in Dec 2023
Response from Sam on Feb 3, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 29, 2023
Thank you for leaving your review. We are glad to hear you enjoyed your stay with us. We hope to see you again in the near future.Thank you for choosing and supporting Best Western Plus Omaha Airport Inn.

10/10 Excellent

Alden

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 3, 2024
Thank you for leaving your review. We are pleased to hear you enjoyed your stay with us. We hope to see you again in the near future. Thank you for choosing and supporting Best Western Plus Omaha Airport Inn.

6/10 Okay

Ann

It is a basic Best Western. Location is right near airport, shuttle was very convenient. My biggest issue is the breakfast. I chose this hotel based on the hot breakfast advertised. I was only staying one night and had a full day of travel ahead of me. The breakfast was an egg sandwich in a plastic wrapper, that was it, no hot breakfast. I get that I was there on Christmas, however I would have chosen a different hotel had I known that is what the breakfast would be.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Thank you for your review. We hope that you will visit us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

10/10 Excellent

Keyana

Traveled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Thank you for your review. We hope that you will visit us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to get to airport
All staff were super nice. The breakfast was great with lots of choices. Plus, the breakfast starts with a continental very early - great with early flights. Shuttle to and from the airport was on time and speedy.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 20, 2023
Thank you for leaving your review. We are pleased to hear you enjoyed your stay with us and hope to see you again in the near future. Thank you for choosing and supporting Best Western Plus Omaha Airport Inn