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Reviews of Holiday Inn Hotel & Suites Council Bluffs I-29, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Council Bluffs I-29, an IHG Hotel
2202 River Rd, Council Bluffs, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 534 out of 1001 reviews" "
Rating 8 - Good. 283 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cynthia on Apr 23, 2024
Thank you for such a positive review, and we look forward to seeing you again next time!

10/10 Excellent

Jeanette

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to casino made it so nice to just walk to dinner!
Stayed 1 night in Apr 2024
Response from Cynthia on Apr 16, 2024
Thank you for such a positive review, and we look forward to seeing you again next time!

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks nice and great customer service
Stayed 1 night in Apr 2024
Response from Cynthia on Apr 16, 2024
Thanks for taking the time to leave such a positive review, we really appreciate the feedback and we look forward to seeing you back soon!

10/10 Excellent

Carol

Stayed 1 night in Mar 2024
Response from Cynthia on Apr 23, 2024
Thank you for such a positive review, and we look forward to seeing you again next time!

4/10 Poor

Zahra

Disliked: Staff & service, property conditions & facilities
Broken tv, loud constant humming sound, noisy hvac, curt staff.
Stayed 1 night in Mar 2024
Response from Bill on Mar 29, 2024
Thank you for taking the time to share such valuable feedback from your visit with us. I am very sorry that we have let you down in so many different ways. We will be sure that we work with our team to do better for our guests in the future! I appreciate you sharing such valuable feedback and we hope you would give us another try!

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Only places to eat were in the casino with limited options but it was a nice place to stay and I would stay there again when I travel that way!
Stayed 1 night in Mar 2024
Response from Bill on Mar 29, 2024
Thank you for sharing such great feedback from your visit with us! I am very happy that overall, you enjoyed your stay and would choose to stay with us again! We look forward to it!

10/10 Excellent

Brian Joseph

Stayed 5 nights in Mar 2024
Response from Cynthia on Apr 16, 2024
Thank you for such a positive review, and we look forward to seeing you again next time!

10/10 Excellent

Boyd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay.
Stayed 1 night in Mar 2024
Response from Bill on Mar 22, 2024
Thank you for such a great review! We are happy that you found us to be a nice place to stay and hope that you choose to visit us again soon!

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking sucked and the robot is creepy
Stayed 2 nights in Mar 2024
Response from Bill on Mar 20, 2024
Thank you for sharing your review with us! We sorry for the difficulties with the parking but hope you would choose to stay with us again in the future!

2/10 Terrible

doug

Arrived to check in only to be told they didn’t have a room for me because the hotel was “overbooked”. Keep in mind I had made a reservation weeks ago and had a card on file to “guarantee “ the room. There are many other options in the area I strongly recommend trying any of them before wasting your time with this business .
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
Thank you for taking the time to share your experience with us. I am very sorry that we have let you down. We will review this with our front office team to figure out what went wrong and try to avoid it for all of our future guests. Thank you for sharing your review with us and giving us the opportunity to improve!

10/10 Excellent

Judy

Stayed 2 nights in Mar 2024
Response from Cynthia on Apr 4, 2024
Thank you for such a positive review, and we look forward to seeing you again next time!

8/10 Good

SHANNON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cynthia on Mar 19, 2024
Thank you for such a positive review, and we look forward to seeing you again next time!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, cleanliness of the room and public areas. Quiet and comfortable bed
Stayed 2 nights in Mar 2024
Response from Bill on Mar 13, 2024
Thank you for sharing such wonderful feedback from your visit with us! We love hearing when we have done such a great job, especially regarding cleanliness and friendly service! We will be sure to let our team know what a great job they have done! Thank you for staying and we hope to see you again soon!

8/10 Good

Sam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Limited parking with casino traffic
Stayed 1 night in Mar 2024
Response from Bill on Mar 13, 2024
Thank you for sharing such great feedback! I am sorry for the limited parking but am happy that overall you still enjoyed your visit! We hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Bill on Feb 29, 2024
Thank you for such a great rating! We are happy that you enjoyed your stay and hope to see you again soon!

8/10 Good

Adalissa

Stayed 1 night in Feb 2024
Response from Bill on Mar 20, 2024
Thank you for such a good rating! We are happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Dean

Stayed 1 night in Feb 2024
Response from Bill on Mar 20, 2024
Thank you for such a great rating! We are happy that you enjoyed your stay and hope to see you again soon!

8/10 Good

Ross

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
A bit outdated in some areas like the pool but overall it’s very good.
Stayed 2 nights in Jan 2024
Response from Bill on Feb 20, 2024
Thank you for sharing such a great review! We appreciate that overall, you enjoyed your time here with us! We will be sure to pass your pool feedback along to the proper people as well! Thank you for staying and we hope to see you again soon!

8/10 Good

Elzahn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bill on Feb 23, 2024
Thank you for such a good rating! We are happy that you were satisfied with your stay and hope to see you again soon!

10/10 Excellent

Kelsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in literally took three minutes at most. It was fast, easy, and the staff is very friendly.
Stayed 1 night in Feb 2024
Response from Bill on Feb 20, 2024
Thank you for sharing such a wonderful review with us! We love hearing when our team has done such a great job and will be sure to share that with them! Thank you for staying and we hope to see you again soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and amazing staff!
Stayed 1 night in Feb 2024
Response from Bill on Feb 5, 2024
Thank you for such great feedback about our team! We are happy that they made your stay more comfortable and we hope to serve you again soon!

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
I love watching the river
Stayed 1 night in Feb 2024
Response from Bill on Feb 5, 2024
Thank you for such wonderful feedback! It is great to know how much you enjoyed your visit and we hope to see you again soon!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Bill on Feb 5, 2024
Thank you for such a great rating! We are happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Sangwook, Herriman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bill on Feb 5, 2024
Thank you for such a great rating! We are happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
close to the interstate, easy access, and connected to a nice venue
Stayed 1 night in Jan 2024
Response from Bill on Jan 30, 2024
Thank you for sharing such a wonderful review! We are happy that you found us to be in the perfect location! We appreciate your business and hope to see you again soon!

8/10 Good

Matthew

Business traveler
Liked: Staff & service, room comfort
Stayed 4 nights in Jan 2024
Response from Bill on Jan 30, 2024
Thank you for such a good rating! We are happy that you were satisfied with your stay and hope to see you again soon!

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2024
Response from Bill on Jan 30, 2024
Thank you for such a wonderful review! We are happy that you enjoyed your stay and hope to see you again soon!

8/10 Good

Yazmin

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bill on Jan 30, 2024
Thank you for such a good rating! We are happy that you were satisfied with your stay and hope to see you again soon!

10/10 Excellent

Trinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was actually even better than I had expected. I’d definitely stay there again
Stayed 3 nights in Jan 2024
Response from Bill on Jan 30, 2024
Thank you for sharing such a wonderful review of your visit with us! It is great to know that you enjoyed your stay and will choose to return to us! We look forward to it!

10/10 Excellent

Christy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This room is gorgeous! Just what we needed after driving through an awful winter storm. Friendly, helpful staff made our even better.
Stayed 1 night in Jan 2024
Response from Cynthia on Jan 17, 2024
Thanks so much for taking the time to leave such a positive review, we really appreciate such wonderful feedback and we hope to see you again soon!

10/10 Excellent

Rose, Cherokee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Ive stayed there many times. Always clean, comfortable, & nicely decorated at Christmas! Rooms are spacious, comfortable beds, big screen TV, clean & modern bathroom, very nice! Staff were great, helpful, friendly. Breakfast was very good, many choices for hot or cold breakfast!
Stayed 1 night in Jan 2024
Response from Cynthia on Jan 17, 2024
Thanks so much for taking the time to leave such a wonderful positive review, we really appreciate the positive feedback! Happy to hear you enjoyed yourself and we hope to see you again soon!

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in and very friendly staff
Stayed 1 night in Jan 2024
Response from Cynthia on Jan 17, 2024
Thanks so much for taking the time to leave such a positive review, and we hope to see you again soon!

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Cynthia on Jan 17, 2024
Thanks so much for taking the time to leave such a positive review, and we hope to see you again soon!

10/10 Excellent

Moses

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor walking to Ameristar casino is really nice!!
Stayed 2 nights in Dec 2023
Response from Cynthia on Jan 17, 2024
Thanks so much for taking the time to leave such a positive review, and we hope to see you again soon!

10/10 Excellent

Charity

Stayed 1 night in Dec 2023
Response from Bill on Jan 2, 2024
Thank you for such a great rating! We are happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Julie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, large rooms. Priperty was cleanas well. Staff friendly and efficient
Stayed 1 night in Dec 2023
Response from Cynthia on Dec 30, 2023
Thanks soi much for such positive feedback we really appreciate it and we hope to see you again soon!

10/10 Excellent

Bobbi, Mccook

Stayed 1 night in Dec 2023
Response from Cynthia on Dec 30, 2023
Thanks so much for your positive feedback and we hope to see you again soon!

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Cynthia on Dec 30, 2023
Thanks so much for your honest and candid feedback, we really appreciate it and will use it to further our guest service in the future!

10/10 Excellent

Ben

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Cynthia on Dec 17, 2023
Thanks so much for such a positive review, we really appreciate the feedback!

8/10 Good

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cynthia on Dec 17, 2023
Thanks so much for such a positive review, we really appreciate the feedback!

6/10 Okay

Thomas

Stayed 1 night in Dec 2023
Response from Bill on Jan 2, 2024
Thank you for providing your rating to us! We are sorry to have only provided you with an average experience but hope that you would consider staying with us again in the future!

4/10 Poor

Paul

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Only one elevator working and talking to another guest I was informed it had been that way all week. The bathtub is rusty where surface is peeling, sink drain partially blocked, bathroom door just grubby looking. Basically the room is ready for a complete remodel.
Stayed 1 night in Dec 2023
Response from Cynthia on Dec 12, 2023
Thank you so much for such honest and candid feedback, we really appreciate the opportunity you've given us through your review, to get and be better and apply your experience to our trainings

8/10 Good

Seth

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Cynthia on Dec 12, 2023
Thanks so much for the positive review, we hope to see you again soon!

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2023
Response from Cynthia on Dec 12, 2023
Thanks for leaving such a positive review, and we hope to see you again soon!

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
No compliants
Stayed 1 night in Dec 2023
Response from Cynthia on Dec 5, 2023
Thank you for such a positive review, and we look forward to seeing you again next time!

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that it was near a casino. No restaurant at the hotel as advertised but we could walk to one. Comfy beds, quiet hotel.
Stayed 1 night in Nov 2023
Response from Cynthia on Dec 5, 2023
Thank you for taking the time to leave an honest and candid review about your recent stay with us, we really appreciate the kind words and candor. Hope to host you again, soon!

10/10 Excellent

Rod

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Nov 2023
Response from Cynthia on Dec 5, 2023
Thank you for such a positive review, and we look forward to seeing you again next time!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cynthia on Dec 5, 2023
Thank you for such a positive review, and we look forward to seeing you again next time!

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from Cynthia on Dec 5, 2023
Thank you for such a positive review, and we look forward to seeing you again next time!

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Nov 2023
Response from Cynthia on Nov 25, 2023
Thanks so much for taking the time to give us such positive feedback, and we hope to see you soon!