Exterior

Reviews of Microtel Inn & Suites by Wyndham Council Bluffs/Omaha

2 out of 5
Microtel Inn & Suites by Wyndham Council Bluffs/Omaha
2141 S 35th Street, Council Bluffs, IA

Reviews

7.8

Good

Rating 10 - Excellent. 339 out of 1008 reviews" "
Rating 8 - Good. 355 out of 1008 reviews" "
Rating 6 - Okay. 163 out of 1008 reviews" "
Rating 4 - Poor. 93 out of 1008 reviews" "
Rating 2 - Terrible. 58 out of 1008 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jamie

Traveled with family
Liked: Cleanliness, staff & service
Staff was nice and accommodating. Pool was a salt water pool. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Elly on Mar 22, 2024
I am pleased to see that the staff was nice and accommodating. I am also please that you like the salt water pool and breakfast. We hope to see you for your next stay.

6/10 Okay

Santosh

Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy and smelly. You can hear noises from above and any one talking in hallways
Stayed 2 nights in Mar 2024
Response from Elly on Mar 18, 2024
Thank you for the feedback. I do apologize that other guests were talking loudly in the hallways. If it would have been too loud and bothersome, I hope you would let front desk know and they would get it handled. I hope you try us again.

8/10 Good

Ed

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The property was great and the hotel was very clean, the location was not ideal as there was limited places to eat close by! The road out front of the facility was very busy with traffic racing up and down the street! Hotel itself great, the surroundings not so ideal!
Stayed 2 nights in Mar 2024
Response from Elly on Mar 17, 2024
Thank you for your feedback. There is a great restaurant just across the corner from us. The desk clerk could have told you of many places that are close by. We hope to see you again!

8/10 Good

renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Elly on Mar 17, 2024
Thank you for your response. We look forward to seeing you with your next stay!

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, clean place for the price!
Stayed 1 night in Feb 2024
Response from Elly on Mar 13, 2024
Thank you for the feedback. We hope to see you next time!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to our exit out of town.
Stayed 1 night in Mar 2024
Response from Elly on Mar 13, 2024
I am glad to hear that we were on your route. We hope to see you next time!

8/10 Good

Rebekah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a quiet stay, staff were nice, hotel was clean. Thank you!
Stayed 1 night in Mar 2024
Response from Elly on Mar 12, 2024
Thank you for the feedback. I am pleased to hear you had a quiet stay and the staff was nice and the hotel was clean. We will see you next time you stay!

8/10 Good

Joseluis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta limpio, y la recepcionista fue muy amable .
Stayed 1 night in Mar 2024
Response from Elly on Mar 11, 2024
I am glad to hear that you stay was good and clean and that the clerk was friendly. We will see you next time you stay.

6/10 Okay

Elizbeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elly on Mar 8, 2024
Thank you for the response. We hope to see you on your next visit.

4/10 Poor

Katharine

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly and helpful. The hotel and lobby look different than the photos. Although most of the hotel was rundown, my room and bathroom were clean. Treadmill had missing parts and my door had to be slammed to fully shut. If I hadn’t already made a reservation, I wouldn’t have stayed. I gave them 2 stars solely because of the staff and clean room.
Stayed 1 night in Mar 2024
Response from Elly on Mar 7, 2024
Thank you for your response. It looks like a lobby pic before we renovated is still up there, I will get that changed. I will have maintenance check the treadmill. I am hoping that you will try us again!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little Hotel only downside was the noisy people slamming doors and talking loud in the hallway
Stayed 1 night in Feb 2024
Response from Elly on Mar 7, 2024
Thank you for the response. I do apologize that other guests were slamming doors and talking loud in the hallways. We hope that you will come and see us again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Elly on Feb 26, 2024
Thank you for the response! See you on your next stay!

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from Elly on Feb 23, 2024
Thank you for the feedback. We will see you next time you stay with us.

4/10 Poor

David

Stayed 1 night in Feb 2024
Response from Elly on Mar 22, 2024
Thank you for the feedback response. We wish to serve you again.

2/10 Terrible

Jacob

Disliked: Property conditions & facilities
Arrived after check in time by an hour, was told no rooms clean yet. Hour wait. TV in room does not work. Was laying in bed with my girlfriend and someone unlocked our door with a key and came in! Trash!!!!
Stayed 1 night in Feb 2024
Response from Elly on Feb 20, 2024
Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you encountered during your visit. Your experience does not reflect the high standards we strive to maintain, and we appreciate your patience and understanding.We apologize for the delay in providing a clean room upon your arrival. We understand how frustrating it can be to wait, especially after a long journey. Rest assured that we are reviewing our processes to prevent such delays in the future.We regret that the TV in your room was not functional. Our maintenance team has been notified, and they will promptly address this issue. We apologize for any inconvenience this caused during your stay.We take guest safety and privacy seriously. The incident you described is unacceptable, and we are investigating it thoroughly. Please be assured that corrective measures will be taken to prevent any recurrence.Once again, we apologize for falling short of your expectations. We appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a flawless experience.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable and clean property.
Stayed 1 night in Feb 2024
Response from Elly on Feb 26, 2024
Thank you for your feedback! We will see you next stay!

8/10 Good

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Downtown Omaha, yet in a nice quiet area.
Stayed 1 night in Feb 2024
Response from Elly on Feb 14, 2024
Thank you for your feedback. We hope to see you again!

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff wasn't really around much and the breakfast food was not good. Biscuits and gravy were cold.
Stayed 1 night in Feb 2024
Response from Elly on Feb 12, 2024
Thank you for your response. I apologize that you didn't find breakfast hot. I will talk with the front desk clerks about the issue with the biscuit and gravy being cold. We don't keep the biscuits warm, however the gravy should always be hot. We look forward to you giving is another try.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Dog friendly.
Stayed 2 nights in Feb 2024
Response from Elly on Feb 12, 2024
Thank you for the feedback! We love dogs of all kinds here at the Microtel. We are glad your fur friend stayed as well.We look forward to seeing you again!

8/10 Good

Tori

Stayed 1 night in Feb 2024
Response from Elly on Mar 22, 2024
Thank you for the response. We hope to see you again.

6/10 Okay

Yvonne

The room was very small no mic or fridge
Stayed 1 night in Feb 2024
Response from Elly on Feb 10, 2024
Thank you for the feedback. Our 1 queens don't have fridges and microwave. On your next stay, book a room with 2 beds or a one queen suite as they both have fridge and microwave.

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was easy to get to from 80. Got there around midnight, the xlerk was freindly and helpful. The bed was comfortable.
Stayed 1 night in Feb 2024
Response from Elly on Feb 5, 2024
Thank you for the feedback. I am glad the clerk was friendly and helpful. We hope to see you again!

10/10 Excellent

Isaura, Hialeah

Business traveler, Traveled with pets
Liked: Amenities
Perfect location 👍👍
Stayed 2 nights in Feb 2024
Response from Elly on Feb 5, 2024
Thank you for the feedback! We hope to see you again!

6/10 Okay

Rhett

Stayed 2 nights in Jan 2024
Response from Elly on Mar 22, 2024
Thank you for the response. We hope to see you next time.

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Nice place to stay for the price but having major issues with keycards. Everytime you use one it stops working. One clerk even said their was an issue with the machine they recently replaced. Very inconvenient and they are doing nothing to fix it.
Stayed 1 night in Jan 2024
Response from Elly on Feb 5, 2024
I do apologize for any issues you had with the keys cards. When you check in, we make keys for the amount of days that you stay. I'm not sure why the clerk would have said that we were having issues with a brand new machine, because we haven't had issues. If you put the keys near anything magnetic, it can wipe the keys clean. I hope you try us again!

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from Elly on Mar 22, 2024
Thank you for the response. We hoped to see you in the future.

10/10 Excellent

Deborah Marie

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast from experience
Stayed 1 night in Jan 2024
Response from Elly on Jan 22, 2024
Thank you for the feedback. We will see you with your next stay!

10/10 Excellent

Isaura, Hialeah

Stayed 2 nights in Jan 2024
Response from Elly on Jan 18, 2024
Thank you for the response! We are glad you had a great stay! We will see you for your next stay!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities
The heater fan was loud.
Stayed 1 night in Jan 2024
Response from Elly on Jan 17, 2024
Thank you for the feedback Rebecca. I apologize that the heater was loud, I will have maintenance check on this heater.

10/10 Excellent

Isaura, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
Thank
Stayed 2 nights in Jan 2024
Response from Elly on Jan 15, 2024
Thank you for the feedback. We hope you stay again!

10/10 Excellent

Justina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elly on Jan 2, 2024
Thank you for the response! We hope you will come see us again!

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean and maintained motel with comfortable bed and pillows and nice hot breakfast. Loved all the tv stations available. Will book again on my return trip as price for this quality is so good.
Stayed 1 night in Dec 2023
Response from Elly on Dec 26, 2023
Thank you for your feedback. I will share your comments with the staff.We will see you soon!

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Elly on Dec 26, 2023
Thank you for the response.Hope to see you again soon!

6/10 Okay

jackie

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
I chose this hotel so my grandkids could swim but pool was closed. My room was dirty, had dead bugs and hair on floor in bathroom, some kind of metal shreds and a mystery substance on the floor around the beds. First room they gave me the lights didn’t work. The staff was pleasant. Breakfast had lots of choices. Seemed like a safe area.
Stayed 2 nights in Nov 2023
Response from Elly on Dec 4, 2023
Thank you for the feedback. Yes our pool was down due to us repairing the heater so that it would be warm and not ice cold. I do apologize about the room and have talked with the housekeepers about the issue. I am pleased to hear that the breakfast had lots of choices and that the area was safe. We hope you try us again when the pool is up and running.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Elly on Nov 19, 2023
Thank you for the review! We hope to see you again on your next stay!

10/10 Excellent

Val

Liked: Cleanliness, staff & service, amenities
Always so helpful and personable!!
Stayed 1 night in Nov 2023
Response from Elly on Nov 7, 2023
Thank you for the feedback! We will see you next time you are in the area!

4/10 Poor

Patrick

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Nothing horrible, but too many lack management issues - rooms had no hand soap because "there were out" - common areas smelled - at the breakfast there was homeless guy taking all the food- ok. The staff was talking to him, so I have a feeling they were friends - some staff were wearing pajamas
Stayed 2 nights in Nov 2023
Response from Elly on Nov 7, 2023
I do apologize that the soap is on back order. We have ordered from another company. I apologize about the gentleman in the breakfast area and will talk with staff about him. I also would like to apologize about the common areas smell. This has been taken care of.

4/10 Poor

Bryan

Traveled with family and small children
Liked: Amenities
The main reason we stayed there was that you had a pool. My 4 grandkids never got in the pool. It was so COLD that they didn't get in. Why would i ever stay with you guys again? If your not going to heat the pool when it's cold outside don't advertise that you have one.
Stayed 1 night in Nov 2023
Response from Elly on Nov 6, 2023
I do apologize that the pool was cold. Our pool heater broke and we are waiting on the parts to come in. The pool should have been closed.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cable tv works sometimes
Stayed 1 night in Nov 2023
Response from Elly on Nov 6, 2023
Thank you for your feedback. I apologize that the cable wasn't working well. They have been having some issues. We do have the cable company coming out.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast for what is typically offered at budget hotels. Has to do with their selection of suppliers and prep. Eggs were fluffy and tasted like scrambled eggs. Sausage was plump and hot. Breakfast bar was well stocked and kept clean during the whole time! Very appealing and a great way to start the morning!
Stayed 1 night in Oct 2023
Response from Elly on Nov 2, 2023
Thank you for your feedback! I am very pleased that you found breakfast great. We look forward to seeing you again for your next stay!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Elly on Oct 30, 2023
Thank you for your feedback! We look forward to seeing you again!

4/10 Poor

John

Traveled with family
Disliked: Property conditions & facilities, room comfort
the heater/airconditioner was not working
Stayed 1 night in Oct 2023
Response from Elly on Oct 26, 2023
Thank you for your feedback. I'm sorry that your heater/ac didn't work. If you let the front desk know, we could have moved you to a new room.

10/10 Excellent

Gwyn

Stayed 1 night in Oct 2023
Response from Elly on Nov 15, 2023
Thank you for the review! We hope to see you on your next stay!

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Home bound
Just an overnight stop on the way back to Wisconsin from Denver. Hotel was nice. Only thing that sucked (imo) was the beds. They were quite firm for my back. Had a really nice free bfast.
Stayed 1 night in Oct 2023
Response from Elly on Oct 26, 2023
Thank you for your review! I'm glad you enjoyed the breakfast! We hope to see you on your next travels!

8/10 Good

vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean
Stayed 4 nights in Oct 2023
Response from Elly on Oct 24, 2023
Thank you for your feedback! I am glad that your found the hotel very clean! We hope to see you again for your next stay!

6/10 Okay

Josh

Stayed 1 night in Oct 2023
Response from Elly on Oct 22, 2023
Thank you for the feedback! We hope to see you for your next stay!

2/10 Terrible

Rheas, Olathe

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets were stained/dirty as well as the shower curtain. Room was uncomfortable because of the shape it was in.
Stayed 1 night in Oct 2023
Response from Elly on Oct 22, 2023
Thank you for your feedback. I will talk with housekeeping about the condition of the room you stayed in. Next time you are in the area, please try us again!

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Elly on Oct 16, 2023
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Carolyn

Stayed 3 nights in Sep 2023
Response from Elly on Oct 14, 2023
Thank you for your review! We hope to see you again!

10/10 Excellent

Bernard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable place
Stayed 4 nights in Sep 2023
Response from Elly on Oct 14, 2023
Thank you for the review! We hope to see you next time!